Transcription
Nassau / Suffolk County ProviderOrientationlogisticare.com
Today’s Agenda LogistiCare contact information Planned Rollout Schedule How to:a. Receive your Trip Manifestb. Trip Attestation Processc. Covered Levels of Serviced. Get paid by eMedNYe. Online Trip Corrections Requestsf. Back-Dated Trip Authorization Request Transportation Provider Support2011 LogistiCare Solutions, LLC – Confidential & Proprietary2
Provider ContactsGregory Paul, Customer Advocate Manager(844) 678-1101 ext. 2004gregory.paul@logisticare.comMarc Garrett, Customer Advocate Lead(844) 678-1101 ext. 2156marc.garrett@logisticare.comCalve Milligan, Provider Relations Director(877) 564-5911 x 2260calve.milligan@logisticare.com2011 LogistiCare Solutions, LLC – Confidential & Proprietary3
LogistiCare’s Nassau/Suffolk Operation Center2 Huntington QuadrangleSuite 3S10Melville, New York 11747 Transportation Provider:Phone (844) 678-1105Fax (844) 678-1110 Administration:Phone (844) 678-1101Fax (844) 678-11022011 LogistiCare Solutions, LLC – Confidential & Proprietary4
Planned County Rollout7/1/2015 – All Nassau & Suffolk County Medicaid FFS Enrollees1/1/2016 – All Nassau & Suffolk County Medicaid Managed CareEnrollees including OMH and OPWDD2011 LogistiCare Solutions, LLC – Confidential & Proprietary5
Receiving Your ManifestAll Trip Manifests are received online:1) On the LogistiCare Secure website at:http://transportationco.logisticare.com2) Providers new to LogistiCare will be sent a formto complete which will give them access to theLogistiCare secure website.2011 LogistiCare Solutions, LLC – Confidential & Proprietary6
Receiving Your ManifestTo gain access to the LogistiCare Transportation Provider web site, establish your Internetconnection and open your browser. In the ‘Address’ line of your browser, enter the om and press the ENTER key or select the ‘GO’ action.You will see the introduction page for the system.2011 LogistiCare Solutions, LLC – Confidential & Proprietary7
Receiving Your ManifestTo use the web site, you must log into the system. You should have received a user name andpassword when you signed up for the site. NOTE: You are not allowed to use another person’suser name and password. Make sure the user name and password you are using was specificallysetup for you. The following is the Login screen for the site:2011 LogistiCare Solutions, LLC – Confidential & Proprietary8
Receiving Your ManifestThe Transportation Provider web site has numerous functions. These functions are accessedusing the menu links on the web page. There are four menu categories: Trips, Billing, Reports,and Other.Printing a Trip ListThe Transportation Provider web site allows you to print a list of both assigned trips for yourcompany and any trips that previously were assigned to your company but subsequently havebeen canceled. The list can be run for up to 3 days in the past and 5 days in the future.2011 LogistiCare Solutions, LLC – Confidential & Proprietary9
Receiving Your ManifestPrinting a Trip List1. Select the Trip List link under the Trips menu from the Home page.2. The Trip List selection page will be displayed as shown in Figure 6-1.3. Select the date of trips you want to view or print from the calendar.2011 LogistiCare Solutions, LLC – Confidential & Proprietary10
Receiving Your ManifestPrinting a Trip List (continued)4. After selecting the date, the Trip List Review page will be displayed as shown in Figure 6-2.Figure 6-25. A PDF file reader is required in order to view and print trip lists. If your system doesn’t have aPDF file reader installed you can download one for free by selecting the Get Adobe Readerbutton.6. Select the Select New Date button to return to the Trip List page and select a new date.7. Select the Review Trips button to review the trip list for the selected date. The tripsassigned to your company for the selected date will be displayed in a PDF file format within yourweb browser.8. After you are done reviewing and printing, click on your browser’s back arrow button to exit thePDFviewer.2011 LogistiCare Solutions, LLC – Confidential & Proprietary11
Receiving Your Manifest2011 LogistiCare Solutions, LLC – Confidential & Proprietary12
Provider Manifestsample document3/3/20122:06:18PMTransportation Provider Daily Trip ListLogistiCareTrips for Friday 03/02/2012ANY AMBULETTE TRANSPORTATION SVC (123456)01-9876-A** Active **DOE, JANE EID: AB12345D04:30PU ResidenceXX Avenue A, Mineola, NY 1120104:55DO Dialysis UnitXX Old Country Rd, Mineola, NY 11501LOS: LIVMWFPCA:0Comments: Has wheelchair / needs assistanceOrdering Medical Provider: Dialysis Unit01-1234-BDOE, JANE EWCALL PU University Med Cntr DialysisXXX 1st Ave, Uniondale, NY 11553WCALL DO ResidenceXX New York Ave, Oceanside, NY 11572LOS: AMBAComments: aloneOrdering Medical Provider: University Med Cntr DialysisNNAN-NassauAge: 72(516) XXX-XXXX(516) XXX-XXXXAEsc: 0CEsc: 0Miles:1NPI: 0123456789** Active **ID: AB12345FCopyright (c) 2001-2012 LogistiCare Solutions, LLC. All Rights Reserved.Seats: 0NNAN-NassauAge: 70(516) XXX-XXXX(516) XXX-XXXXPCA:0AEsc: 0CEsc: 0Seats: 0Miles:10NPI: 0123456789Page 9 of 102011 LogistiCare Solutions, LLC – Confidential & Proprietary13
Provider Manifestsample document3/3/20122:06:18PMTransportation Provider Daily Trip ListLogistiCareTrips for Friday 03/02/2012ANY AMBULETTE TRANSPORTATION SVC (123456)01-1234-A** Active **DOE, JANE EID: AB12345D04:30PU ResidenceXX Avenue X, Brooklyn, NY 1120104:55DO Dialysis UnitXXX Old Country Rd, Mineola, NY 11501LOS: ABWCMWFPCA:0Comments: Has wheelchair / needs assistanceOrdering Medical Provider: Dialysis Unit01-567-BDOE, JANE EWCALL PU University Med Cntr DialysisXXX 1st Ave, Uniondale, NY 11553WCALL DO ResidenceXX New York Ave, Oceanside, NY 11572LOS: BLSComments: aloneOrdering Medical Provider: University Med Cntr DialysisNNAN-NassauAge: 72(516) XXX-XXXX(516) XXX-XXXXAEsc: 0CEsc: 0Miles:1NPI: 0123456789** Active **ID: AB12345FCopyright (c) 2001-2012 LogistiCare Solutions, LLC. All Rights Reserved.Seats: 0NNAN-NassauAge: 70(516) XXX-XXXX(516) XXX-XXXXPCA:0AEsc: 0CEsc: 0Seats: 0Miles:5NPI: 0123456789Page9 of 102011 LogistiCare Solutions, LLC – Confidential& Proprietary14
Provider Manifestsample document**** THE FOLLOWING TRIPS HAVE BEEN CANCELLED ****Trip IDNamePU TimeAddress01-1234-A01-1234-BDOE, JANEDOE, JANE09:03WCALL273 Anywhere Ave, Oceanside, NY 11572875 Somewhere Ave, Uniondale, NY 11553Page 9 of 102011 LogistiCare Solutions, LLC – Confidential & Proprietary15
Trip AttestationAfter logging in to the Transportation Provider Web Portal, users will select CompletedTrips Attestation from the Billing menu to begin the new trip attestation process.2011 LogistiCare Solutions, LLC – Confidential & Proprietary16
Trip AttestationThe transportation provider will be presented with a trip date selection page to select thedate for the list of trip legs to view and attest. A calendar control will be available to assist inselecting the date, if needed. If no trip legs are found that qualify for the trip attestationprocess for the date selected, a warning message will be displayed to the user, and they mayselect a different date or navigate to a different section of the web portal.2011 LogistiCare Solutions, LLC – Confidential & Proprietary17
Trip AttestationThe Completed Trips Attestation page will display the trip leg information in a grid format ingroups of 20 with navigation arrows to page forward or backward through the list. Initially, onlypending trip legs on the date selected will be displayed. The user will have the option to show allof the trip legs for the date selected by clearing the Show pending attestations only check box inthe upper right corner.2011 LogistiCare Solutions, LLC – Confidential & Proprietary18
Trip Attestation2011 LogistiCare Solutions, LLC – Confidential & Proprietary19
Trip AttestationThe user will save the work they have done by pressing the Save button. This will open theCompleted Trips Attestation page, where the user will attest to the information that was provided.The user must click the button labeled Accept for their data to be committed to the LogistiCaresystem. If the user selects Do Not Accept, then all trips are left unprocessed. Only trip legs thathave been marked as confirmed or canceled will be processed. Other trip legs will remain in apending state.2011 LogistiCare Solutions, LLC – Confidential & Proprietary20
Covered Levels of ServiceLogistiCare ManifestDesignationLevel Of ServiceNONEFixed Route Public mbulette/WheelchairStretcher VanBLSBLS AmbulanceALSALS AmbulanceLevel of Service is determined by the completed “VERIFICATION OF MEDICAIDTRANSPORTATION ABILITIES” Form 2015 from the ordering physician.2011 LogistiCare Solutions, LLC – Confidential & Proprietary21
Online Trip Correction ProcessA Transportation Provider web portal user logs in and navigates to the Trip Correction Request LandingPage by hovering over the Trips parent menu and clicking on Trip Correction Requests. The Landing Pagegives the user the option to search for trip correction requests, or generate a new trip correction request.2011 LogistiCare Solutions, LLC – Confidential & Proprietary22
Online Trip Correction ProcessIf the user clicks on the Add Correction button, they will be redirected to the trip search page. This page isthe first step in generating a trip correction request. All the input fields are required items.If the trip is found, then the user is presented with the online trip correction form.2011 LogistiCare Solutions, LLC – Confidential & Proprietary23
Online Trip Correction ProcessThe user fills out the form and clicks the Submit button. The user will then be redirected to a review/attestpage. After reviewing the accuracy and attesting to the trip correction request, the user clicks on theContinue button to save the request.2011 LogistiCare Solutions, LLC – Confidential & Proprietary24
Online Trip Correction ProcessThe user will be redirected to the trip search page, where they can enter another trip correction request.2011 LogistiCare Solutions, LLC – Confidential & Proprietary25
Online Trip Correction ProcessUsing the search pageThe user can search for trip correction requests via the search grid and review a tripcorrection request by clicking on the ID link button. Note that the ID is the trip ID that thetrip correction request was entered for. The user will be presented with the trip correctionrequest in one of two formats.Read only format. This will occur if the trip correction request has been approved, denied,or withdrawn. It is presented for viewing purposes only and cannot be modified.Editable format. This will occur if the trip correction request has been submitted,resubmitted, or rejected. The user may update the request, re-attest and submit.With both formats, the LogistiCare Comments will be presented in read only format.Examples of the two formats are presented below:2011 LogistiCare Solutions, LLC – Confidential & Proprietary26
Online Trip Correction ProcessEditable Format2011 LogistiCare Solutions, LLC – Confidential & Proprietary27
Online Trip Correction ProcessRead Only Format2011 LogistiCare Solutions, LLC – Confidential & Proprietary28
Back Dated Trip RequestsThere will be occasions when an enrollee requires transportation but they do not have an activeMedicaid Id number. LogistiCare will not schedule these trips, however the facility may contact youfor transportation. The transportation company can either chose to transport the enrollee during thispending phase or reject the request. If you chose to transport the enrollee during the pendingMedicaid phase, once the enrollee is made active you can submit a “Back Dated Trip RequestForm” to LogistiCare. LogistiCare will then confirm with the facility that the enrollee was indeed seenat the facility on the requested dates of service and will then enter any requested trip for the past 90days. Once entered, LogistiCare will advise the transportation provider and you will then need toattest to the requested trips. All trips prior to the past 90 days should be submitted directly to DOHfor a Prior Authorization.This procedure will not include dialysis enrollees who have a standing order and have a lapse incoverage. If a dialysis enrollee goes to a pending status, any current standing order will remainactive in the LogistiCare system and appear on your manifests. If you chose not to continue totransport the enrollee during the pending phase, please reroute the trip.2011 LogistiCare Solutions, LLC – Confidential & Proprietary29
Back Dated Trip Requests2011 LogistiCare Solutions, LLC – Confidential & Proprietary30
Provider Relations Group1275 Peachtree Street, 6th FloorAtlanta, GA 30309providerhelp@logisticare.com866-431-46352011 LogistiCare Solutions, LLC – Confidential & Proprietary31
Billing Provider Claims will continue to be sent directly to eMedNY LogistiCare will not require the provider to submit trip logs for Nassauor Suffolk County Medicaid trips serviced. There will be no changes to your current eMedNY billing process.2011 LogistiCare Solutions, LLC – Confidential & Proprietary32
LogistiCare's Nassau/Suffolk Operation Center. 2 Huntington Quadrangle. Suite 3S10. Melville, New York 11747 Transportation Provider: Phone (844) 678- 1105. Fax (844) 678- 1110 Administration: Phone (844) 678- 1101. Fax (844) 678- 1102
