Transcription
V3Solutions Portfolio
Contents2Table of Contents2Aeonix Value Proposition3Business Applications Overview4Cloud6Aeonix SE7Aeonix Touch8Aeonix Dispatch Console9Aeonix Contact Center10Aeonix Logger12Vidyo Video Conferencing13Audio Conferencing & Web Collaboration14Aeonix Call Accounting14SBC15Attendant Console15Phones16Gateways18
The Aeonix Value Proposition – Plain and SimpleAeonix is a pure software based Unified Communications & Collaboration(UC&C) solution that consolidates diverse business applications into a singlepowerful platform. It is an open architecture system based on a strongfoundation that is fault tolerant. Aeonix can be deployed in a private or publiccloud environment and as an on premise or hybrid solution.Aeonix is designed to meet the current and future challenges faced bydistributed enterprises:Scalability – Aeonix’s open architecture allows customers the flexibility to buyand install only what they currently need, and to add users, remote locationsand additional applications as they become necessary. The standard systemsolution has the ability to provide service from 20 to 25,000 users using thesame software, applications and endpoints.Simplicity – Aeonix includes unified management of all system services andapplications. An intuitive GUI and a simple licensing mechanism make it easyto deploy, manage and maintain. Adding users, remote sites, or applications toone Aeonix server automatically updates all Aeonix servers in the network.Open Architecture – Aeonix supports standard protocols such as SIP, CSTA,and web services. This architecture allows customers to seamlessly integratea variety of common applications and to add services devices to thesystem. Aeonix security ensures system integrity and prevents unauthorizedoperations.Resiliency – Aeonix is a distributed solution with no single point of failureusing a unique implementation of Active-Active high availability. It delivers thehighest level of fault tolerance and proactive resiliency.Aeonix delivers powerful, flexible, and adaptable communications toenterprises both large and small. Its simple unified management structureensures that customers experience the lowest total cost of ownership (TCO)with minimal IT resources required.3
Business Applications – OverviewUnified Communications PlatformAeonix is a pure software based Unied Communications & Collaboration (UC&C) solutionthat consolidates diverse business applications into a single powerful platform.It is an open architecture system based on a strong foundation that is fault tolerant. Aeonixcan be deployed in a private or public cloud environment and as an on premise or hybridsolution.Cloud TelephonyTadiran’s “Bring Your Own Cloud” approach empowers businesses of any size to selecta cloud provider of their own choosing for their Aeonix UC&C installation. While manycommunications solutions are restricted to the provider’s own cloud infrastructure or cannotbe deployed on the cloud at all, Tadiran’s BYOC approach offers the flexibility of choosing themost suitable cloud service provider.Contact CenterThe Aeonix Contact Center is an all-in-one contact center management solution whichprovides customers with an out-of-the-box customer service center including sophisticatedcall blending and automated callback features. Its multimedia queue management enablesintuitive, prompt and personalized attention to every customer interaction.Dispatch ConsoleThe Aeonix Dispatch Console application simplifies and optimizes daily dispatchcommunication operations. It allows organizations to rapidly respond to incidents,emergencies and facility events. The ADC also supports interoperable communicationsamong users of all devices (wherever they are located), and provides control of remoteextensions through an easy to use on-screen touch interface.Unified Communications ClientThe Aeonix Touch is a comprehensive, feature rich unified communications applicationdesigned for direct connectivity to users or groups of users in any business environment. ThisUC client offers a full range of capabilities that combine all the benefits of a standard phonewith the convenience and flexibility of a mobile software application.SME Telephony ApplianceAeonix SE is a Small Enterprise telephony appliance, elegantly packaged in a slim 19” 1Ubox. The Aeonix SE boasts a majority of the features of the enterprise-grade Aeonix UnifiedCommunications and Contact Center platform such as: PBX features, Contact Center, UnifiedMessaging, Audio Conferencing, and Attendant Console which are included to make this aperfect match for small enterprises with the same communications requirements as largeorganizations.Attendant ConsoleA complete unified desktop communications productivity tool, the Aeonix AttendantConsole provides attendants with a personal portal for intelligently routing companyinbound and outbound calls on behalf of other Aeonix users.4
Business Applications – OverviewCall AccountingAeonix Call Accounting is a robust, feature-rich call accounting application, deliveringcomplete visibility into the system’s telecommunications usage. Aeonix Call Accountingallows your company to comprehensively and securely manage telecommunications bytracking all incoming and outgoing calls. The data collected can instantly be accessed in theform of statistical reports. In addition, desktop phone, soft-phone and mobility call recordscan be tracked for a holistic view of all telecommunications usage.Video ConferencingVidyo provides a high quality multi point video conferencing solution that is dynamicallyoptimized for each endpoint, unencumbered by delay and free from broken images.Dramatically more efficient than legacy MCU equipment, each Vidyo router can supportup to 150 simultaneous HD connections. This modern architecture improves the overallvideo conferencing experience and reduces the cost of ownership making for effective andaffordable large scale deployments.Audio Conferencing & Web CollaborationAeonix Audio Conferencing & Web Collaboration is an advanced application allowingmultiple scheduled or ad hoc conferencing with desktop sharing. It provides employeeswith additional means of communicating with customers and colleagues allowing themto increase productivity, lower company expenses, by reducing the need for travel, whilekeeping their customers better informed.Call RecordingThe Aeonix Logger is a pure IP solution based on SIP active recording that allows recordingof any endpoint and logical entity in the system. It enables full recording solution for contactcenters, transportation, utilities and other vertical markets as well as record on demand forany user and can be deployed in a central location or multiple locations to provide highavailability and load balancing.Session Border Controller and SIP trunksThe SBC allows remote users and SIP trunks to securely connect to the Aeonix. Using Aeonix’sunique SIP technology, remote users using the SBC maintain complete functionality whenworking from home using remote desktop phones. The SBC provides a front end gatewayensuring Aeonix remain secure within the customer’s network thus eliminating the risk ofhacking, denial of service and other attacks. Since SIP trunk functionality is not standardized,the SBC also increases interoperability and reduces technical issues when connecting SIPtrunks to Aeonix.5
Cloud TelephonyThe Aeonix Cloud Telephony solution enablesbusinesses to move their computing resources tothe cloud while simultaneously delivering securityand redundancy. In addition to this cloud offering,Aeonix servers can also be deployed on customerpremises, making this true hybrid cloud solution.Aeonix guarantees business continuity with overallsurvivability regardless of failure at any singlelocation.Tadiran’s “Bring Your Own Cloud” approachempowers businesses of any size to select a cloudprovider of their own choosing for their AeonixUC&C installation. While many communicationssolutions are restricted to the provider’s own cloudinfrastructure, or cannot be deployed on the cloudat all, Tadiran’s “Bring Your Own Cloud” approach willoffer the flexibility of choosing the most suitablecloud solution such as Microsoft Azure, IBM Softlayer,Google Compute Cloud and Amazon Web Services(AWS).The benefits inherent in the Aeonix platform aremagnified when combined with the benefits ofa cloud infrastructure and include: Disaster Recovery – Built in redundancy on the cloud providesan automatic disaster recovery option. This guarantees businesscontinuity with overall survivability regardless of failure at anysingle location, at the lowest cost available. Cost Effective – Aeonix on the cloud further minimizesoperational and capital costs for organizations choosing thissolution. Rapid Deployment – Aeonix can be deployed on the cloudusing an image file which ensures easy deployment andmaintenance. Scalable – With Aeonix’s flexible single licensing mechanismand the cloud’s unlimited infrastructure, you can easily add newsites, users and applications. Flexible – Businesses can deploy applications across thenetwork or host specific applications in corporate locations.No functionality is lost by moving off premises. Secure – Whether in the cloud or on premises, Aeonix ensuresaccess via secured connectivity.6
Aeonix SEThe Aeonix SE is a Small Enterprise business telephony appliance, elegantly packaged in a slim 19” 1U box.The Aeonix SE boasts a majority of the features of the enterprise-grade Aeonix Unified Communicationsand Contact Center platform such as: PBX features, Contact Center, Unified Messaging, AudioConferencing, and Attendant Console which are included to make this a perfect match for smallenterprises with the same communications requirements as large organizations.The Aeonix SE Appliance comes pre-configured with 20 Unified Communications users and scales upto 100 users. It offers customers the ability to reduce costs, increase customer satisfaction, and improveworkforce efficiency while enjoying the same user experience and management tool the full Aeonixplatform provides. End users will be getting the highest performing business telephony software availablein the market today at an affordable price.Intelligent and Rich in Features:Upgrade Path to a Full UC Platform: Aeonix SE end-users will have the ability to migrate to a fullAeonix UC platform (serving above 100 users) and smoothlymigrate to a private cloud solution to further enhance systemperformance. From new enterprises seeking a small solution toexisting small enterprises who anticipate growth, the Aeonix SEis the perfect solution.Pre-Installed, Pre-Configured & Pre-ActivatedFrom 20 up to 100 Business Telephony UsersConference Call Up to 50 UsersContact Center Up to 25 AgentsEnterprise Voice MailUnified MessagingMobility (Call Forking, Call Back, Call Through)Hardware & Network Connectivity: Supports clustering for high availabilityand cloud disaster recovery1U Chassis4 FXS Ports1 PRI128GB SSD Drive2x1G Ethernet Connection7
Aeonix TouchAeonix Touch is an invaluable tool for maximizing efficiency in all areas of inter and intra company communications. TheTouch offers a multitude of time saving features for the user and cost saving features for the owner.Aeonix Touch provides many benefits to organizations. For users who are located within the office, all calls may be placedand answered using the computer thus eliminating the need for a desk phone. For users who travel, the Aeonix Touchenables them to bring their office phone with them and be connected from wherever they are in the world using anyinternet connection.The Aeonix Touch provides users with a flexible, fast and secure productivity tool.Features of the Aeonix Touch: 8Presence indication of other users within the organizationInstant MessagingConference ManagementVideo Calls
Dispatch ConsoleAeonix Dispatch Console simplifies and optimizes daily dispatch communication operations. It allows organizations to rapidly respond toincidents, emergencies and facility events. It also supports interoperable communications among users of all devices (wherever they arelocated) and provides control of remote extensions through an easy-to-use on screen touch interface.The console allows dispatchers to monitor and coordinate incident management responses for emergencies and day-to-day operationsacross multiple locations.The console is implemented as a pure HTML 5 Web Application and runs from within any desktop web browser or from a mobile device suchas a tablet or a smart phone.Intuitive GUI for accessing essential dispatcher features: Revolutionary designGroup division of usersEnd-points status (Presence)Incoming call displayPriority AnswerAnswer the incoming call via two (2) handsetsOutgoing calls using one-touch buttonEnd calls using one-touch buttonCall history Search (incoming, outgoing and missed calls)Speed-dial using touch screen XFER3-way conferenceManaged Group Call (Conference of many participants)ReportingScreen lockVisual alerts to the DispatcherContact list Sync with Aeonix, public directoryMulti Language supportNight ServiceCall recordingBreak-InSilent MonitorZone PageHold9
Contact CenterThe Aeonix Contact Center is an all-in-one contact centermanagement solution which provides customers withan out-of-the-box customer service center includingsophisticated call blending and automated callbackfeatures. Its multimedia queue management enablesintuitive, prompt and personalized attention to everycustomer interaction.Key benefits: All in one solution – Provides a one server solution for UC&Cand Contact Center applications and feature sets. Single serverdeployment with intuitive and central management capabilitiesreduces time, footprint, and resources required to manage thesystem. High Availability - Superior high availability with regionalredundancy enables the contact center to provideuninterrupted service in the case of hardware or network failure. Easy to operate and easy to maintain – Applications weredeveloped with the end user in mind. No IT specialist is requiredto make changes or to generate reports; the ACC can bemanaged with ease by the contact center supervisor. Total Cost of Ownership – Customers are looking for solutionsthat can provide “more for less”, something that the AeonixContact Center is especially well-positioned to do. Withminimum hardware required, as well as simple implementationand maintenance processes, customers enjoy the lowestpossible total cost of ownership.10The Aeonix Contact Center solution integrates with businessapplications in multi-site distributed environments. The systemenables up to 600 concurrent agents to view and act on relevantinformation including recent business history, while speaking inreal time with customers. It supports outbound dialing, allowingsimultaneous call handling, and call initiation by agents. Italso helps managers optimize agent time and contact centeruse by proactively placing calls for campaigns or follow-upcommunications. Aeonix Contact Center applications monitorcontact center activities, generate reports that summarize the pastperformance of the system over a given time period, and providestatistical analysis of contact center behavior within a specifiedperiod. In addition, supervisors can control and adjust contactcenter staffing and behavior to address changing conditions.
Contact CenterAeonix Contact Center Main Features High Availability - Superior high availability with regionalredundancy enables the contact center to provideuninterrupted service in the case of hardware or network failure. Robust, true multimedia universal queuing – enabling callcenter managers to easily prioritize customers and incomingcontacts regardless of the media used. The same set of businessand routing rules can be applied to voice / chat calls, emails,and faxes. Multi-layer routing options – including Priority, Skill Based,Statistical, Business Rules, and Customer Defined Values. Sophisticated self-service IVR tools – enabling managersto design routing plans and accurately assess contact centeractivity trends. Outbound, Callback and Campaigns – including progressive,preview and automated outbound dialing. Superior management toolsReal-time Monitoring – providing supervisors with statisticalinformation about the current status of the contact center.Cradle to grave Reports – for collecting all informationfrom call entry to call termination and call profile details forinternal investigation purposes.Historical Reports – enabling users to generate historicalstatistical reports for evaluating amd (ammomg fpr fitireactovotoes). CRM and database integration – Aeonix Contact Centerprovides interfaces for integration with external applications,CRMs, databases and web services.11
Aeonix LoggerThe Aeonix Logger is a pure IP solution based on SIPactive recording that allows recording of any endpointand logical entity in the system. It enables contact centers,financial institutions, transportation, utilities, public safetyand other vertical markets to comply with regulations anddocument all information related to business operations.Highlights: Affordable – professional voice logging with superior costperformance ratio. Supports a variety of voice sources – automatically recordsa wide range of voice sources. Designed with cutting edgehardware and software, it is capable of recording multiplechannels simultaneously, and can be tailored to specific needsand configurations. Scalable and Modular – one platform saves customers’investment. All input channels, including incoming analoglines, digital extensions, digital and SIP trunks and IP phones arecentralized into a single Logger. Flexible approach – including Total Recording, SelectiveRecording, and Recording on Demand. Adaptability – can be installed and used as a standalonerecording system for single site recording or as a centralizedrecording server for larger communication networks. Powerful – comprehensive voice logging, search, monitoring,and playback capabilities. Screen Monitoring & Logging – Screen capturing, monitoringand playback can be executed by any client workstation on theLAN. Browser based management – allows users to manage, access,search, and playback audio records in an easy, intuitive manner.Active RecordingBased on SIP active recording, Aeonix Logger enables recordingof any endpoint and logical entity in the system. These includeanalog phones, digital phones, digital trunks, VoIP phones, SIPtrunks and more. Active recording is transparent to deploymentand network topology. This enables centralized recording anddoes not require any port mirroring.12Features: EncryptionScreen RecordingMultiple recprdomg ,pdesTotal selectiveSticky recordingCloud ready
Scalable MultipointVideo ConferencingThe Vidyo solution uses our patented dynamic videoadaptation technology to perform transcode-free packetswitching over common IP networks. The result is highquality multipoint video conferencing that is dynamicallyoptimized for each endpoint, unencumbered by delay andfree from broken images. Dramatically more efficient thanlegacy MCU equipment, each VidyoRouter can supportup to 100 simultaneous HD connections; to increasecapacity, simply deploy a VidyoRouter XL (up to 150 HDconnections), or additional physical or virtual instancesof VidyoRouter anywhere in the network. This smarterinfrastructure improves the overall video conferencingexperience and reduces the cost of ownership, making foreffective and affordable large-scale deployments.Quality and Performance Dynamic adaption to both degradation and recovery of eachLow Cost of Ownership Supports native rate and resolution matching per endpoint, up Extremely efficient for large scale deployments Small footprint: a 1U physical appliance supports up to 100 HD Sustains conferences even during periods of high packet loss Cascades without transcoding to host very large conferences Delivers HD quality over low-bandwidth connections (as low as Maximizes asset utilization with “follow-the sun” floating Imperceptible latency of less than 20 ms Supports Multipoint Content, where multiple participants share Reliable performance on general-purpose IP networks extends Secured signaling and media using TLS and SRTP with FIPS 140- Central reporting on utilization and conference details with theparticipant’s network linkto 4K UHD resolution(up to 20 percent)512 kbps)content at the same time2 complianceDeployment Flexibility Available as a physical or a virtual appliance Extends system capacity with additional networked VidyoRouterinstances Supports distributed network deployment models forbandwidthsavings through traffic localization and simplifiedfirewall traversalconnections.and up to 150 on VidyoRouter XLwith hundreds of participantscapacity licensesreach to remote and mobile participants, and eliminates theneed for expensive QoS-enhanced linksfree VidyoDashboard virtual applianceVidyoRouter Virtual Edition (VE) Same performance and capabilities as the physical VidyoRouterappliance, verified by VMware Easy to deploy, manage, and scale Available in two capacities: VidyoRouter VE 100 and VidyoRouterVE 25 Supports all types of endpoints, including room-based, desktop Up to 12X more resource-efficient than the typical soft or Interoperates with legacy systems via the VidyoGateway Certified “VMware Ready”and mobile devicesvirtualized MCUappliance or the VidyoWay interconnectivity service13
Aeonix Audio Conferencing& Web CollaborationAeonix Audio Conferencing & Web Collaboration is an advancedapplication allowing multiple scheduled or ad hoc conferencingwith desktop sharing. It provides employees with additionalmeans of communicating with customers and colleaguesallowing them to increase productivity, lower company expenses,by reducing the need for travel, while keeping their customersbetter informed.Benefits: Improves teamwork among colleagues and customer ingeographically dispersed locations Enables real-time sharing and exchange of informationbetween co-workers and customers Reduces travel costs through enhanced collaboration tools Increases employee efficiency and productivity Eliminates monthly recurring charges for hosted solutionsSpecifications: 148 to 120 audio ports8 to 60 desktop viewing sessionsWeb based system and user administrationWeb based real-time view of conferencesAudio recording of conferencesMicrosoft Outlook SchedulingParticipant TransferConference MergingApplication or Full Desktop SharingParticipant chatAeonix Call AccountingAeonix Call Accounting is a robust, feature-rich call accountingapplication, delivering complete visibility into the system’stelecommunications usage. Aeonix Call Accounting allowsyour company to comprehensively and securely managetelecommunications by tracking all incoming and outgoingcalls. The data collected can instantly be accessed in the formof statistical reports. In addition, deskto phone, soft-phone andmobility call records can be tracked for a holistic view of alltelecommunications usage.
Session Border ControllerThe SIParator E-SBC is delivered either as a software system or as hardware solutionplatform, both fully certified to work with Aeonix UC&C. The SIParator ensuresintegration between Aeonix UC&C and remote users with SIP telephones, as well aswith SIP trunk service providers, resulting in fast, simplified deployments. The E-SBC easilyconfigures to work with the Aeonix and SIP trunk service providers.Ingate SIParators employ Internet security features to protect the Aeonix installation, while also enabling remote NAT traversal.The SIParator can also use TLS and SRTP to encrypt SIP signaling and media for full privacy. These capabilities ensure that theenterprise security is maintained in SIP trunk deployments. Tadiran Telecom requires that an SBC be used for SIP trunks andremote SIP stations to ensure interoperability and remote NAT.Fraud and Theft PreventionAccess Control Digest Authentication of usersIP Address Authentication of usersAuthentication of Remote usersNo call completion or media transfer for unauthorized usageDoS Protection Prevent attacks from reaching core infrastructureProtect SBC overload attacksGeneral Firewall DoS protection mechanismsSIP IDS/IPS (Intrusion Detection and Prevention System)Attack recognition (signature rule pack)Only valid SIP sessions allow media passingFilter specific devices or whole networks on a perapplication basisPermit access to trusted devices or networksPermit access to / from authorized usersPermit access to pass through registered usersMonitoring and Reporting Monitor and report on alarms for attacks and overload Audit trails for attack response & fraud investigation Provide secure monitoring & management access to protect fromunauthorized personnelSIP message rate limitingResults in attack blocking by built-in firewallAllow trusted/authenticated SIP users access whileunder DoS attack15
Aeonix offers a range of entry-level, mid-range, and executive terminals offering large graphic displays withvideo conferencing capabilities.In addition to Tadiran’s broad range of SIP phones, Softphones, Wireless phones and Attendant Consoles,Aeonix’s adherence to SIP open standards allows companies to choose their own SIP compliant phones(BYOD), including smartphones.Tadiran SIP phones offer both executives and office workers superior high definition voice quality in every call.Users can personalize their settings directly via the phone or via a user-friendly, web-based administration, aswell as benefit from both local and centralized phone directories. Models include:Executive PhonesT49GT27GTadiran’s video collaborationphone T49G is designed forexecutives and teleworkers.It strikes the perfect balancebetween simplicity andsophistication, enabling highquality communications forbusiness executives and professionals alike. With an enlarged,eight-inch, liquid crystal display (LCD) touch screen measuring1280 x 800 pixels, as well as high definition (HD) video and audio,T49G facilitates seamless and efficient collaboration betweenemployees, business partners, key stakeholders and customers.Tadiran’s T27G is a feature-richSIP phone for business. It hasbeen designed by pursuingease of use in even the tiniestdetails. Delivering a superbsound quality as well as arich visual experience, theT27G also offers a wide rangeof functions such as SCA, BLF list, call forward, call transfer, 3-wayconference, and more. The T27G uses standard encryption protocolsto perform highly secure remote provisioning and software upgrades.T48GManagement PhonesThe T48G is designedspecifically for both localand international use bybusiness, industry andcommerce. It incorporatesa large touch panel thatmakes switching between different screens and applicationsswift, easy and convenient. The T48G’s HD technology verycarefully creates the impression that you are sitting virtuallyface-to-face opposite the person at the other end of the call. TheT48G is also built for Gigabit Ethernet and facilitates very rapid callhandling and the application of accessories such as a BluetoothUSB Dongle, plus wired and wireless headsets.This IP Phone supports impressive productivity-enhancingfeatures which make it the natural and obvious efficiency tool fortoday’s busy executives and professionals.16T46GThe T46G is an IP Phone forexecutive users and busyprofessionals. The newdesign appearance, with ahigh resolution TFT colordisplay delivers a rich visualexperience. Optima HDtechnology enables rich, clear, life-like voice communications. TheT46G supports Gigabit Ethernet, a variety of device connections,including EHS headset and USB. With programmable keys,the IP Phone supports vast productivity-enhancing featurerequirements.T23GT23G – Tadiran’s T23G features anintuitive user interface and enhancedfunctionality which makes it easyfor people to interact and maximizeproductivity. As a cost-effectiveIP solution, the T23G helps users streamline business processesand delivers a powerful, secure and consistent communicationsexperience for small and large office environments.
123456789*0#Entry Level PhonesConference PhonesT21P- E2CP860T21P E2 takes entry-level IP phones toa level never achieved before. Makingfull-use of high-quality materials, plusan extra - large 132 x 64-pixel graphical LCD with backlight, it offers asmoother user experience, much more visual information at a glance,plus HD Voice characteristics. Dual 10/100 Mbps network ports withintegrated PoE are ideal for extended network use.The Yealink CP860 IP conferencephone is a perfect choice for smalland medium-sized conferenceroom and can meet the demandsof up to 16 people with optionalexpansion microphones. TheCP860 provides many importantaudio features including optima HD technology, a build-in 3microphone array, full-duplex technology and acoustic echocancelling.T42GRevolutionary phone for BusinessThe T42G is a feature-rich SIP phonefor business. The 3-Line IP Phone hasbeen designed by pursuing easeof use in even the tiniest details.Delivering a superb sound quality as well as rich visual experience, itsupports seamless migration to GigE-based network infrastructure.With programmable keys, the IP Phone supports vast productivityenhancing features. Using standard encryption protocols to performhighly secure remote provisioning and software upgrades.Expansion ModulesEXP 40Compatible with T48G and T46G PhonesEXP 20Compatible with T27P/G Phones17
Gateway SolutionsTGW 4STGW96-xx-2G The TGW 4S is a small and very cost effective 4 port Analog VoiP The TGW 96-xx-2G family are enterprise grade, flexible, analog Configuration: 4 FXS (Analog phones) LAN Connections: 1 WAN port , 1 PC port . Supports Chassis types: 24 Concurrent Calls-1AC, 96 Concurrent Calls-gateway10/100Mbps Powe
Touch offers a multitude of time saving features for the user and cost saving features for the owner. Aeonix Touch provides many benefits to organizations. For users who are located within the office, all calls may be placed and answered using the computer thus eliminating the need for a desk phone. For users who travel, the Aeonix Touch
