Transcription
Process o@simpleimprovement.co.uk !Page 1 of 11
Process MappingA simple approach to improvement by making a process aprocessmap,itisobviouswheretheproblemwas ProcessMap- theorderofthosetwostepssolvedtheproblem- nt.co.uk !Page 2 of 11
nt(PPI)programandbasedontheseprinciples1 olimitthemaptoonly4- only3symbolsusedinasimpleprocessmaporJlowchart eforeachprocessstepAdiamondforadecision1Ed Zunichʼs PPI (Practical Process Improvement) program, see www.ppiresults.com andwww.simpleimprovement.co.uk2See PPI 2020 p96 by Ed Zunich for more information on provement.co.uk !Page 3 of 11
chart- meetingroom,afterallitisonly4- wallspaceandhaveplentyofPost- ement.co.ukinfo@simpleimprovement.co.uk !Page 4 of 11
orworkersnewtoaprocess.500footFlowchart- approachworksinadifferentprocess.UsingPost- o.ukinfo@simpleimprovement.co.uk !Page 5 of 11
DeploymentFlowchart- leimprovement.co.ukinfo@simpleimprovement.co.uk !Page 6 of 11
2. mesimplythroughentropy.Itisno- lerevisitingthelist.3. nt.co.uk !Page 7 of 11
Doctor definestestRequest for patientinformationBoundarySample requestformSpecimen drawnfrom patient6-9 mins3-8 mins10-90 minsDeliver specimento lab18-128minutesTotal67-300 minsResults receivedin wardLab testing30-65 minutesBoundaryClinical decision basedon test results30,000footFlowchart- l7istousetheacronymTIMWOOD titiscounted,re- o.uk !Page 8 of 11
teptobevalueadded,itmustpassallthreeofthesetests vement.YSample requestform (paper)YPholobotomistavailable?Attach sampletube to formTake bloodsampleNPorteravailable?NOther samplesready?NYFind nurse to takesampleNSample urgent?Find samplecontainerPut out tanoy callfor porterApply label tosample and formPrint bar codeidentifying labelsReceptionist logssample into labcomputerPlace samples inreception bucketTake lift tobasementAnalyst exits lab tocheck for samplesUrgent and nonurgent samplesenter labCheck samplesagainst computerCheck which testis requiredSeparate outurgent samplesCollect othersamples andpaperworkWait for lift(no samples bystairs)Take samplesdown to liftYWait for analyst tocollect samplesWait for analyst tocollect samplesYCentrifugerequired?Centrifuge sampleNSample resultswait for checkingTake sampleresult print out forauthorisationPrint off resultsfrom LIMSResults recordedin LIMS computerRemove sampletubes fromanalyserLab Supervisorchecks results andsigns print outLab Supervisorupdates LIMSApproved print offput into out-trayAnalyst movesprint off toreception out-trayPorteravailable?YRun blood testPrepare sampleand inject intoanalyserCollect batches ofsimilar samplesPorter carries printout back upstairsTest result goesinto ward in-trayTest results wait tobe picked upNurse takes testresults and goesto find doctorTest resultsentered intopatient recordNurse leaves wardto check in-trayNPut out tanoy callfor porterKeyNCall lab to clarifyresultsWasteResults clear?Value AddedClinical decision madebased on test resultsDoctor checksresultsY500footFlowchart- fo@simpleimprovement.co.uk !Page 9 of 11
4. kimprovements.KPI’sarepreferabletoKRI’s KPI- meabouttheprocess;e.g.newsalesordersforexportKRI- ost- leimprovement.co.uk !Page 10 of 11
ailed,tooearly- ‐startwiththe30,000footview,in4- hisrepresentstheprocessMappingwhatyouwanttosee- tthe30,000footlevel,butnotat500feet)LeavingPost- hereinthemorning.Post- peoplecanseethem- ement- naffordincredibleresults.Dr. Mike Bell runs Simple Improvement Ltd. a continuous improvement trainingand coaching business based in Scotland. He uses Ed Zunichʼs PracticalProcess Improvement (PPI) program to help organisations establish a simplecontinuous improvement system where they can realise quick results and buildan in-house capability to train and coach their own staff.www.simpleimprovement.co.uk or e-mail at co.ukinfo@simpleimprovement.co.uk !Page 11 of 11
1 Ed Zunichʼs PPI (Practical Process Improvement) program, see www.ppiresults.com and www.simpleimprovement.co.uk 2 See PPI 2020 p96 by Ed Zunich for more information on flowcharts. map,"showing"how"to"boil"a"couple"of"eggs"
