Transcription
CEB CorporateCitizenship Report2016
Gurgaon, India
Table of Contents6 2016: How Do You Measure a Year?8 Global Impact Week 201610 Our Pro Bono Service Efforts12 A Global Spirit of Generosity13 How We Support Our Volunteers14 Voices of Our Volunteers3
Washington, DC, USAChicago, Illnois, USAOsaka, JapanSydney, AustraliaDubai, United Arab EmiratesLima, PeruAuckland, New ZealandPretoria, South AfricaHamburg, GermanyPortland, Oregon, USA
CEB is a best practice insightand technology company.In partnership with leadingorganizations around theglobe, we develop innovativesolutions to drive corporateperformance. CEB equipsleaders at more than10,000 companies with theintelligence to effectivelymanage talent, customers, andoperations. CEB is a trustedpartner to nearly 90% of theFortune 500 and FTSE 100,and more than 70% of theDow Jones Asian Titans. Learnmore at cebglobal.com.5Mumbai, India
2016: How Do You Measure a Year?525,600 minutes.That’s what we get every year—time to makethe most of, time to waste, or time to make theworld just a little better. CEB volunteers andthe Global Corporate Citizenship team hadquite a year in 2016. Our work continued togrow in breadth and depth, and I couldn’t bemore proud of what we’ve accomplished.At the beginning of 2016, we introduced CEB’s100% Promise, which captured key elementsof our commitment to our employees andcommunities for 2016. The 100% Promise hadfour parts: 100% of CEB offices have the opportunityto give a day of service to their localcommunities. 100 staff members give a week of volunteerservice to a nonprofit supported by CEB. 100 nonprofit organizations receive probono support from CEB. A percentage of our profits will be donatedto charity on CEB Gives Back Days.6We achieved all of these objectives throughGlobal Impact Week, CEB Gives Back Days, ournew Volunteer Service Fellowship program,and our general pro bono work. In numbers,CEB Gives Back Days raised 800,000 forfuture charitable giving, we awarded 100volunteer fellowships (including our GlobalImpact Week fellows), and 102 nonprofitsreceived pro bono support from CEB.Almost 90% of our employees took part in thesixth annual Global Impact Week, providingover 18,500 hours of volunteer service in81 cities on six continents. Collectively, wepartnered with 191 charitable organizationsaround the globe and completed more than 196service projects, making this our largest serviceevent to date.During Global Impact Week, we sent 10Global Impact Week fellows to Lima, Peru,for an immersive volunteer experience at theMartincitos Center for the Elderly. Most ofthe beneficiaries of Martincitos are indigenousAndeans (Quechuas), with little access toeducation during their lifetime and very fewresources. Our volunteers may have only beenthere a week, but it’s safe to say their lives werechanged forever by the opportunity to get toknow the Martincitos residents.In 2016 we provided pro bono service to over100 nonprofit organizations—more than twicethe number served last year. More than 240CEB volunteers provided over 4,000 hours oftheir time, a contribution that (including inkind pro bono giving) exceeded 1 million invalue for the social sector.This expansion in the quantity of organizationsserved came even as we continued to enhancethe quality and sophistication of our offerings.CEB’s 2016 pro bono portfolio leveraged ourunique strengths to provide services that noother organization would be able to deliver,including a CEB Challenger Messagingworkshop, HR partnerships, OPQ assessments,and new best practice insights surfaced fromprogressive nonprofit organizations. I’mparticularly proud of the launch of our online
Pro Bono Resource Center—a small library ofCEB content we have made available to thesocial sector for free.As always, it’s been a year filled with learningand new experiences. My favorite new word for2016 came from one of our Volunteer moment when you forget you’re volunteeringto change lives because doing so is changingyours. Volunesia was the theme of countlessstories throughout 2016. You can read a sampleof these stories on our blog. I’m inspired everyweek by the volunteer stories I read there, andI can’t wait to see where 2017 will take themand us.Lisa LandisHead, Global Corporate CitizenshipManila, Philippines7
Global Impact Week 2016Six Years, Great Impact8For the sixth time, CEBers around the world tooktime out of their workweek in May to give back totheir local communities. Our teams helped refurbish local schools, visited with the elderly, builthomes, cleaned parks, supported LGBTQ youthand our veterans, donated blood, cared for animals, and fed thousands of people.For the second time, we sent 10 Global ImpactWeek fellows to Latin America for an immersivevolunteer experience. Our volunteers came fromall over the world and spent a week in Lima, Peru,volunteering at the Martincitos Center for theElderly. In addition to daily visits with the residents, the team helped with the center’s daily ac-tivities and revitalized the center’s garden areasand earthquake protection circles, which are vitalas earthquakes occur frequently in Peru.“ I have been utterly amazed at the workCEB employees are willing to do in theircommunities. Most importantly, I havebeen amazed by how Global ImpactWeek brings joy not just to [those]whom employees are helping, but also toemployees themselves—to be a part ofsomething bigger than themselves andto contribute to a greater cause.”MichaelAccount ManagerDurban, South Africa“ CEB Global Impact Week always createsexcitement among CEBers. I am proudto have been part of the GIW Team thisyear. We brought smiles to the faces of thekids we helped and fulfilled the dreamsof thousands of people in need. In asingle day, we made a huge impact, whichwouldn’t have been possible if we hadn’tworked together.”ShalinideviSenior QA Engineer, ITChennai, India“ This company’s commitment to givingback and being a force for good in ourlocal communities is one of the reasonsI joined CEB. I love that my companygives me a week to live out my valuesand support causes that matter deeplyto me.”KathrynResearch AnalystWashington, DC, USAIt was definitely a memorable week. As CEBProduct Manager and Global Impact Week fellowAisling McKeon said, “Never before have I gottenso much from people who have so little to give.”
1WeekHong Kong, China3,500 d6Continents80 Cities9
Our Pro BonoService EffortsAt CEB, we help companies grow by harnessing theiruntapped potential. We do this largely by workingwith business leaders to inject greater precisioninto their strategy and talent decisions. Through probono work, we’re thrilled to make many of the sametools we use to support global executives availableto nonprofit organizations, social sector leaders, andother civic-minded organizations so they too canmagnify their impact.In 2016, CEB pro bono volunteers logged morethan 4,200 pro bono hours, completing over 65engagements to help nonprofit organizations. We’reproud of this work—especially our support of twoWhite House initiatives to address opportunity gapsfaced by young men and boys of color in America andto help thousands of underemployed Americans findhigher-paying technology jobs.In 2016, we worked to increase the scope of theservices we offer to the social sector. In October, welaunched the Pro Bono Resource Center—a free webportal with best practices and tools sourced fromHR leaders to help nonprofit executives addresstheir most pressing talent challenges. In addition,CEB volunteers harnessed the power of the CEBChallenger model to create a program that helpsnonprofit fundraisers more effectively engage theiraudiences.2016 Pro Bono by the Numbers4,200 pro bono hoursdonated by CEBemployees10220 CEB volunteersinvolvedin pro bonoengagements65 pro bonoprojects andengagements102nonprofitorganizationssupported byCEB pro bonovolunteers in 2016 1 million value ofCEB pro bonoin-kind giving andservice in 2016
2016 Pro BonoHighlightsYear UpYear Up providesurbanyoung adults with the skills, experience, and support that will empowerthem to reach their potential throughprofessional careers and higher education. As a CEB grant partner organization, Year Up received comprehensive support in 2016 to unlock thepotential of its HR organization.A CEB team helped Year Up evaluate its leadership developmentprogram and build a plan to further improve the organization’sleadership growth training. Additional CEB volunteers workedwith Year Up to comprehensivelyreview the HR function, identify opportunities for growth, and implement a change management plan.PlayworksMy Brother’sKeeperAlliancePlayworks,aCEB grant partnerorganization, works with schools to enhancetheir approach to play using safe andhealthy teachings that improve academic engagement and well-being.In 2016, CEB was proud to supportPlayworks with various projects toenhance its organizational effectiveness and magnify its impact.The My Brother’s Keeper (MBK) initiative began as a White House effortto address the persistent opportunitygap faced by young men and boys ofcolor. In 2016, CEB partnered withthe MBK Alliance and the TaprootFoundation to use our best practiceresearch in furthering this initiative.CEB pro bono volunteers partneredwith Playworks to develop strategies to increase its engagement withexternal audiences and develop astrong organizational leadershippipeline. Senior CEB leaders alsoserved as mentors to some Playworksmanagers, coaching them on theirown professional development tohelp them extend Playworks’ effortseven farther.Seeking to support the small, community-focused nonprofit organizations that serve as the front linefor the MBK movement, pro bonovolunteers used existing CEB bestpractices and new research to create two guidebooks with actionableresources. These products help MBKnonprofits solve two of their topchallenges: recruiting top talent andengaging volunteers.“ CEB has been atremendous supportfor Playworks this year.Their team of expertshave worked with us onprojects ranging fromdesigning engagingtrainings for ourmanagers to developinga pricing structurefor our services.Additionally, access tothe massive library oftools and resources thatlive on the CEB membersite is invaluable!Thanks CEB for yourcontinued support of ourorganization.” Eunice DunhamChief People OfficerPlayworks11
A Global Spiritof GenerosityThrough our Volunteer Service Fellowshipprogram, our employees have volunteered in over25 different countries, providing over 3,200 hoursof volunteer service to 33 different organizations.86% of our fellows participated in hands-onvolunteer activities focused in the following areas:“ My one-week Volunteer ServiceFellowship experience with Letra Esein Mexico City helped me support theLGBTQ health and advocacy spacein an emerging market like Mexico.Throw in the use of CEB’s pro bonotools and insights—and workingexclusively in Spanish—and I got aweek full of community impact, selfgrowth, awareness, and promisingpartnerships.”Raji, Executive AdvisorArlington, VAMexico: Letra Ese“ I felt CEB’s spirit of generositythroughout my trip and realized thatwhether it’s by helping a memberwith a challenge, collaborating witha peer on a complex project, orteaching English and playing gameswith children in Guatemala, the spiritof generosity touches lives around theworld. ”Sarah, Research AnalystArlington, VAGuatemala: InternationalVolunteer HQ 15% childcare/youth development 11% community development 11% construction and renovation 32% education 12% environment/conservation 4% health care 1% veterans support14% of our fellows participated in pro bonoprojects ranging from improving a nonprofit’sorganizational effectiveness to modifying websitesand creating communication plans.12“ The olive ridley sea turtle’s numbershave decreased 50% globally sincethe 1960s. This decline is due in partto the degradation or developmentof nesting beaches, the directharvesting of turtles and eggs forhuman consumption, and the impactfrom commercial fishing. In January,we had the opportunity throughCEB’s Volunteer Service Fellowship todirectly help this threatened species.”Matt, Director, Talent SolutionsMinneapolis, MNChad, Senior Account ManagerMinneapolis, MNCosta Rica: ASVO“ The Batti Project was an entirelydistinctive experience, starting with thefour of us—across three India offices—coming together for the special causeof installing solar power in housesthat had never seen light. We thenprogressed to learning to live, eat, andsleep like the people of rural NortheastIndia. I speak for the team when I saythat this experience pushed us beyondour comfort zones and made us realizethe value of the basic necessities of lifethat are easily available to us.”Ankita, Quantitative AnalystGurgaon, IndiaIndia: Bhatti Project
“ CEB’s commitment tobettering our world trulyallows us to be global citizens.These opportunities help usstrengthen our relationships,hone our skills, delve deeperinto our passions, and—perhaps most importantly—give back to our community.”Ed ward, QualityAssurance AnalystAtlanta, GA“ It is very humbling to stepinto a completely differentenvironment and understandwhat the challenges are forthose who not only are livingwith life challenges but alsowould not be able to survivewithout the help of others. Iam extremely grateful for thisexperience and look forwardto my next adventure involunteering.”Ma rita, RelationshipManagerSydney, AustraliaHow We SupportOur VolunteersDaytime Volunteer LeaveBecause service events often occur during normal businesshours, we encourage staff to take advantage of our daytimevolunteer leave policy. This policy allows employees to use upto 40 hours of leave to volunteer during the workday.Matching Gift ProgramSingapore RecognitionIn 2016, CEB’s Singapore office received theCorporate and Societal Action: Recognitionfor Excellence in Singapore (AmChamCARES) award from the American Chamber ofCommerce in Singapore. The award recognizesmember organizations that demonstrate anunderstanding of the links between businessoperations and society and that conductbusiness in a way that creates long-termeconomic and social value.We proudly support organizations that our employees arepassionate about and therefore match staff donations toqualified charities up to US 500 per calendar year.Service PTO Days (“Days Off for Doers”)Most of our employees are eligible to receive additional paidtime off (up to three days) for dedicating 50 or more hours ofservice to volunteer activities.13
Voices of OurVolunteersGrowing up with nine siblings, Shaun got used tohelping others at a young age. His natural tendencyto help others grew over the years as he volunteeredat an orphanage in Mexico in 2007 (and again in2011), joined Teach for America in 2008, and starteda nonprofit in 2014.In 2015, his desire to help others led him to CEB,whose spirit of generosity drew him “like a moth toa flame,” Shaun says. He started to take advantage ofopportunities to volunteer as soon as possible. Heparticipated in a pro bono project for the nonprofitorganization Spark and helped create a webinar withShaun LoriaExecutive AdvisorArlington, VACEB Pride.In 2016, he was named a CEB Volunteer Service Fellow, which gave him the opportunity to return to theorphanage he volunteered at twice before. Shaunand another CEB volunteer spent a week at HogarIrekani, which houses 25 children. “I had a big family; that was an even bigger family,” Shaun recalls. Infact, the children there “were like my little brothersand sisters,” he says.14This connection to people is one of volunteering’smost rewarding aspects for Shaun. “What I like mostabout volunteering is that it connects you with fellowpeople, whether through a nonprofit in a locationyou didn’t know about, a little kid in Mexico whomyou didn’t know, or a local college student strugglingto make ends meet.”This last example is exactly whom Shaun is helpingas director of the nonprofit Extraordinary Institute(XI) in Washington, DC. The organization providesincremental loans to help financially disadvantagedcollege students afford to complete their studies.Shaun applies his business acumen gained at CEB tohis work at XI and his volunteering experiences. Inturn, he applies his love of helping others to his workas an Executive Advisor. “The way I think about mywork at CEB is in line with my calling to help people,in this case, to help organizations,” he says.“On the one hand, hanging out with some kids in anorphanage in Mexico seems unrelated to looking ata company’s strategic plan and giving feedback, butthey’re related in that you’re helping something getbetter,” he said.
As an extrovert, Vidushi Bhatia is drawn toopportunities to work with people and get involvedin her community. “I always felt it in myself,” shesays, “[the desire to serve] was an inherited trait.”And being at CEB has given her many opportunitiesto put that spirit of generosity into action from thebeginning.“From that first Global Impact Day, that [event] hasalways been very close to my heart,” she says. Thatfirst year, Vidushi chose to organize a street play withthe theme of teaching good hygiene. “I still rememberit was so hot,” she says. Her small troupe performedthe play four times in remote villages around Delhiand Gurgaon—covering almost 35 km—all withinfour or five hours. It was a struggle to keep up theirenergy. But her attitude through it all was “No, wemust do it!” She knew that the play’s theme and thehygiene kits they were delivering would help people.More recently, Vidushi helped organize the “Weekof Felicity” in the Gurgaon office. What began a fewyears ago as a one-day Diwali fête where NGOs couldsell their products in the office has grown since into aweek for volunteering and community engagement.This year, CEBers learned the basics of Indian signlanguage and animal rights, accompanied studentsfor an educational tour of the Railway Museum, andheld interactive game sessions with children living inshelter homes to teach good decision making.The buzz around the Week of Felicity is due in partto Vidushi’s infectious enthusiasm. She has alwaysappreciated the support and engagement of herpeers and leaders at CEB, but she will always seeopportunities for more growth, more engagement,and more service. And she always strives to findways that CEBers’ unique skills can bring smiles tothe faces of those they serve.“The results and the smiles we receive,” she says,“that’s the reward for me.”Vidushi BhatiaSenior Research AnalystHR PracticeGurgaon, India15
2017 CEB. All rights reserved. CEB170314GD
tools we use to support global executives available to nonprofit organizations, social sector leaders, and other civic-minded organizations so they too can magnify their impact. 4,200 pro bono hours donated by CEB employees 220 CEB volunteers involved in pro bono engagements 65 pro bono projects and engagements 102 nonprofit organizations
