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SOCIAL SECURITY ADMINISTRATIONENTERPRISE ROADMAPFISCAL YEARS 2014 - 2017

SSA Enterprise RoadmapMessage from the CIOI am pleased to present the Social Security Administration (SSA) EnterpriseRoadmap for Fiscal Years 2014-2017. The Enterprise Roadmap outlines ourstrategy for delivering and improving the Information Technology (IT)solutions and services that we provide to support our administration of theSocial Security and Supplemental Security Income (SSI) programs, and toprovide substantial support to the related Medicare, Medicaid, and othergovernment programs. The Roadmap includes views of our current businessand IT architectures, and our plans for maturing those architectures tosupport our strategic business plans.The programs that our IT supports are immense in scope: in FY 2013, wepaid over 855 billion to more than 63 million Social Security beneficiariesand SSI recipients. To support these programs, we maintain immense amount of data supported by alarge scale IT infrastructure. Our mainframe contains 14 petabytes of data, and our open, client-server ITinfrastructure maintains 13 petabytes. In FY 2013, this IT infrastructure supported the processing of anaverage daily volume of nearly 150 million individual transactions. For the year, our IT operationssupported approximately: 1.6 billion automated Social Security number verifications; 251 millionearnings items; 5 million retirement, survivor, and Medicare applications; 3 million initial disabilityclaims; 2.6 million nonmedical redeterminations; 1.5 million continuing disability reviews, includingapproximately 429,000 full medical continuing disability reviews; and 17 million new and replacementSocial Security card applications.In addition to maintaining large scale IT operations capable of supporting the considerable demands ofour programs, we are committed to building online services targeted to our public’s needs that are easyto use - reducing the need for the public to come to our field offices to complete their business with us.These modifications are an integral feature of our Roadmap and IT strategy. According to the mostrecently released American Customer Satisfaction Index E-Government Satisfaction Index, we have thethree highest rated – and four of the top five – e-government websites in the Federal Government.Two of our major online efforts are iClaim and my Social Security. iClaim is our easy-to-use secure onlineapplication for applying for disability, retirement, and Medicare. Using iClaim, applicants can file forbenefits online at their own pace and on their own schedule. In FY 2013, over 1.27 million DisabilityInsurance (DI) claimants, or about 46 percent of DI claimants, filed online and over 1.25 millionretirement claimants, or about 49 percent of retirement claimants, filed online. Similarly, my SocialSecurity is a personalized secure online portal that individuals can use beginning at age 18 andcontinuing throughout the time they receive Social Security benefits. Through this portal, individualswho register can view their Social Security Statement, view detailed information on benefits received(for up to 24 months), get a benefit verification letter, start or change direct deposit information, andchange their address – all online.iMarch 2014

SSA Enterprise RoadmapOur strategic investments in online services and our core IT operations have increased our productivityand efficiency—allowing us to keep up with ever-increasing workloads. For example, we currently haveabout the same number of employees as we had in 2007, even though our workloads have increaseddramatically. Due in large part to these successful online services and our other IT initiatives, we are ableto keep our administrative costs low – about 1.4 percent of the benefit payments we pay each year.This Roadmap details how we will use IT to maintain these low administrative costs.Another key IT strategy is leveraging technology to combat fraud and to enhance program integrity. Wetake seriously our responsibility to maintain the public’s trust through effective stewardship of programdollars and administrative resources. For example, we use statistically valid predictive models toenhance key agency program integrity functions while ensuring that our resources are used in the mostcost effective and efficient manner possible. From FY 2000 through FY 2013, cases selected under justone set of models have resulted in the recovery or prevention of 1 billion in SSI overpayments.We are also increasingly using data analytics to make our processes more efficient and more productive.Our Office of Disability Adjudication and Review (ODAR) has developed extensive and rigorous dataanalytics capabilities that allow it to identify patterns and areas for further examination of policycompliance and consistency. These capabilities allow ODAR to improve consistency and accuracy inadjudicating complex disability appeals.Building upon our successes in using predictive models and data analytics, we are undertaking a specialinitiative to expand our use of data analytics to enhance our ability to detect and prevent disabilityfraud. Specifically, we will apply analytical tools that can determine common characteristics andpatterns of fraud based on data from past allegations and known cases of fraud.This EA Roadmap is a living document. It is updated annually to provide current and future views of ourstrategy to leverage IT to support our important programs and serve the American public. I am verypleased to present the Roadmap to you. We are proud of our current capabilities, and we are excitedabout our strategies and plans to expand them further in the future.Bill ZielinskiDeputy Commissioner for SystemsandChief Information OfficerSocial Security AdministrationiiMarch 2014

SSA Enterprise RoadmapMESSAGE FROM THE CIO .i1.0 INTRODUCTION .92.0 WHAT’S CHANGED . 103.0 EA PROGRAM MANAGEMENT . 123.1 EA FRAMEWORK . 123.2 GOVERNANCE AND USE . 153.2.1IT Lifecycle Framework . 163.2.2EA Implementation . 183.2.3EA Transition Methodology . 203.3 SUPPORT FOR STRATEGY AND BUSINESS . 223.4 ROLES AND RESPONSIBILITIES . 253.5 EA PROGRAM BUDGET. 273.6 EA VALUE MEASUREMENT. 283.6.1Tactical Metrics . 283.6.2Portfolio Outcome Metrics . 323.7 EA MATURITY. 324.0 CURRENT ARCHITECTURE . 344.1 STRATEGIC GOALS AND OBJECTIVES . 344.2 AGENCY PERFORMANCE MEASURES . 354.3 BUSINESS SERVICES & INFORMATION FLOWS . 434.4 STRATEGIC PORTFOLIOS AND INITIATIVES . 494.5 IT DUPLICATION . 534.6 APPLICATIONS . 534.7 INFRASTRUCTURE . 544.7.1Computing Platforms . 544.7.2Network Infrastructure . 564.7.3Storage Infrastructure. 574.7.4IT Operations/Data Centers . 574.8 SECURITY & PRIVACY . 584.9 STANDARDS . 59iiiMarch 2014

SSA Enterprise Roadmap4.10WORKFORCE REQUIREMENTS . 625.0 TARGET ARCHITECTURE. 645.1 BUSINESS NEEDS – IT SOLUTIONS . 645.2 BUSINESS PROCESS IMPROVEMENT . 695.3 SERVICE DELIVERY . 725.3.1Telephone Services . 725.3.2Online Services. 745.3.3Mobile Technologies . 765.3.4Multi-Lingual Support . 765.3.5In-Person Field Support . 775.3.6Video Services . 775.3.7Electronic Data Exchange. 785.4 EVOLVING TECHNICAL FOUNDATIONS . 795.4.1Database Modernization . 795.4.2Data Consolidation. 815.4.3Application Modernization . 835.4.4Intelligent Systems . 875.4.5Enterprise Business Intelligence . 875.4.6Application Consolidation . 905.4.7Service-Oriented Architecture for Application Development . 975.4.8Product and Platform Consolidation . 995.4.9Internet Protocol version 6 (IPv6). 1005.4.10 Shared Services Strategy. 1025.4.11 Extending the Cloud Model for Service Delivery . 1055.4.12 Digital Government. 1065.5 CYBER SECURITY . 1075.6 INFRASTRUCTURE . 1145.6.1Computing Platforms . 1145.6.2Network and Telecommunications Infrastructure . 1285.6.3Storage Infrastructure. 138ivMarch 2014

SSA Enterprise Roadmap6.0 TRANSITION PLAN. 1456.1 MAJOR INVESTMENTS MILESTONES . 1456.2 PORTFOLIO – INITIATIVE PROJECT VIEW . 1496.3 RISKS & CHALLENGES . 1547.0 IT ASSET INVENTORY . 1757.1 FEDERAL ENTERPRISE ARCHITECTURE REFERENCE MODELS . 1757.2 APPLICATION – BUSINESS ALIGNMENT . 1778.0 SHARED SERVICES IMPLEMENTATION PLAN. 1798.1 DATA EXCHANGES AND VERIFICATIONS ONLINE (DEVO) . 1798.2 ENTERPRISE PRINT ARCHITECTURE (EPA) . 1809.0 CONCLUSION . 184APPENDICESAPPENDIX A:EA Maturity Assessment . 185APPENDIX B:EA Outcomes and Measurements . 217APPENDIX C:Strategic Portfolio Documentation . 222APPENDIX D:SSA IT Asset Inventory . 256APPENDIX E:Acronym List . 281LIST OF FIGURESFigure 1: EA Framework – Structural View . 13Figure 2: EA Framework – Functional View . 14Figure 3: Phases of the IT Lifecycle Framework . 17Figure 4: IT Governance Process . 20Figure 5: IT Planning – Performance Management . 23Figure 6: IT Planning Process . 24Figure 7: Business Overview . 44Figure 8: Database Modernization Strategy . 80Figure 9: Business-Driven Application Modernization Strategy . 84Figure 10: Technology-Driven Application Modernization (APM) Strategy . 85vMarch 2014

SSA Enterprise RoadmapFigure 11: Business Intelligence Component Model . 88Figure 12: ATS Target Architecture . 89Figure 13: DCPS – Conceptual View – SOA Architecture . 92Figure 14: DCPS – System Context – Stage 1 . 92Figure 15: DCPS – System Context – Final Stage. 93Figure 16: ECA Current State . 94Figure 17: ECA Future State . 95Figure 18: SOA Development Roadmap . 98Figure 19: Storage Business Resilience Architecture – 2012-2013 . 141Figure 20: Storage Business Resilience- 2015-2016. 142Figure 21: FY 2014 Transition Plan. 153LIST OF TABLESTable 1: EA Roles and Responsibilities . 27Table 2: EA Start-Up Costs . 27Table 3: EA-Related Investments . 28Table 4: Fiscal Year Service Availability . 31Table 5: FY 2013 Enterprise Service Availability . 31Table 6: Key Budgeted Workload Measures . 36Table 7: Strategic Goal 1 Performance Measures . 38Table 8: Strategic Goal 2 Performance Measures . 39Table 9: Strategic Goal 3 Performance Measures . 40Table 10: Strategic Goal 4 Performance Measures . 41Table 11: Strategic Goal 5 Performance Measures . 43Table 12: Strategic Goal – Portfolio Matrix. 50Table 13: Portfolio - Initiative Matrix . 53Table 14: Current Computing Infrastructure . 54Table 15: Network Infrastructure . 57Table 16: Storage Infrastructure . 57Table 17: Select Characteristics of Our IT Operations . 58Table 18: Business Need and IT Solutions. 69viMarch 2014