Transcription
Prepare for Take-OffCabin Crew pre-course workbook
Table of ContentsPre-course Information3About Emirates4 - 10General Aviation Information11 - 16Image and Uniform Department17 - 1920Cabin Crew Training - Service Delivery20 - 23Learning Styles24 - 27About You28 - 31Welcome to the World’s Best In-flight Entertainment32 - 34Aviation Terminology35 - 44
Pre-course InformationAimThe aim of this Pre-course Workbook is to provide you with some introductory information regardingEmirates, some general aviation information and an outline of the content of your Ab-initio training.After you have explored this workbook you will be able to:Outcomes Gain introductory knowledge of Emirates Know general aviation information Identify the contents of your Ab-initio trainingThe contents of this workbook outlines introductory information regarding Emirates and is divided into fivesections:About EmiratesGeneral Aviation informationOutline of ContentCabin Crew TrainingLearning StylesAbout YouAviation TerminologiesThis information will help you during your training and assessment and will be covered in more depth duringyour Ab-initio training period.You are expected to: read and familiarise yourself with the contents of the workbook before you commence your training use websites identified throughout this workbook to help you gain further informationExpectedinvolvement complete all activities throughout this workbook complete the following and bring a hard copy to training on Day 1 of Induction:1. Learning style preference questionaire2. Tell us about yourself3. Tell us about your flight experience4. Welcome to the World’s Best In-flight EntertainmentThis iconidentifies websites for you to access further informationThis iconindicates an activity which you must completeIcon and Activities3
About EmiratesChairman’s welcome“I look forward to you joining our team and being part of our future success, as we growand expand our business globally.”HH Sheikh Ahmed bin Saeed Al-MaktoumChairman & Chief Executive,Emirates Airline & GroupThe Emirates StoryEmirates was launched on 25th October 1985 and is based in Dubai. Wholly owned by the Government of Dubai, the Airline hasdeveloped, expanded and stayed ahead of the competition.Emirates is one of the fastest growing international airlines with one of the youngest fleets in the sky and more than 400 awards forexcellence worldwide.The secret of Emirates success is not only the growth, but also striving to provide the best service in the industry. Growth has neverbeen lower than 20% annually, and the airline has recorded an annual profit every year since its third year of operation.Emirates aim is to develop Dubai into a comprehensive aviation hub.For further information on The Emirates Story refer to emirates.comClick on About EmiratesActivity 1: The Emirates GroupEmirates is more than an airline. Refer to the above website and list below other operating divisions of theEmirates Group?4
As part of the Emirates Group you will be working with over approximately 110 different nationalities: This exciting multiculturalenvironment provides an opportunity to work with people from different nationalities and cultures on a day-to-day basis.To help gain an insight into the various customs, Please click on the below links to access information on cultural characteristics:Customs and cultures in Europe and the AmericasCustoms and cultures in the Middle EastCustoms and cultures in Asia and Africa5
The Emirates FleetEmirates boasts a magnificent fleet of aircraft. Cabin Crew members will be be trained and licensed to fly on both the Airbus andBoeing Aircraft. The table below reflects a more detailed overview of our fleet.AirbusAircraft TypeQQQQBoeingQ B777-300Q B777-300 ERQ B777-300 ER-ULRQ B777-200 LRQ B777-200A380-800A340-500A340-300A330-200Classes of our AircraftDepending on the routes and for commercial reasons the aircraft can be designed in either 3 class or 2 class.Q First3 Class Aircraft2 Class AircraftQBusinessQEconomyQ Business and EconomyQ First and EconomyER Extended RangeLR Long RangeURL Ultra Long RangeFor further information on the Fleet refer to emirates.comClick on Flying with EmiratesClick on Our FleetActivity 3: The Emirates FleetRefer to the above website and list below features of the A380-800. The Fact Sheet will help you.6
The Emirates DestinationsEmirates is one of the fastest growing airlines in the world, now serving over 100 Paris toToledoNew YorkSan FranciscoCasablancaIstanbulAthensMaltaTunisLos c illustration only, not a complete representation or to scale. 2009. Emirates. All rights lkataMumbaiHyderabadTaipeiHong KongBangkokChennaiKozhikodeKochiColomboMaléKuala obiDar es SalaamJakartaSeychellesLilongweMauritiusSão PauloTehranJeddahBrisbaneDurbanBeirut DamascusAmmanKuwaitDammamBahrainRiyadh DohaJohannesburgPerthCape TownDubaiRoute MapMuscatOctober 2009SanaʼaThese destinations are divided into three areas – Europe and The Americas Middle East Asia and AfricaFor the latest information on the Emirates destinations refer to emirates.comClick on Destinations & OffersClick on Route Map7GuangzhouBangaloreAddis cklandChristchurch
Countries in Europe and the Americas Austria Malta Brazil Russia Canada Switzerland Cyprus Turkey France United Kingdom Germany United States Of GreeceAmerica ItalyCountries in Middle East Bahrain Oman Iran Qatar Jordan Saudi Arabia Kuwait Syria Lebanon YemenCountries in Asia and Africa Angola Mauritius Australia Morocco Bangladesh New Zealand China Nigeria Egypt Pakistan Ethiopia Philippines Ghana Seychelles Hong Kong Singapore India South Africa Indonesia South Korea Ivory Coast Sri Lanka Japan Sudan Kenya Tanzania Korea Thailand Libya Tunisia Malaysia Uganda MaldivesFor the latest info on Emirates new destinations refer to emirates.comClick on Destinations & OffersClick on New Routes8
Activity 4: DestinationsMark the position of the following countries on the map below.a) Maltab) Lebanonc) Cyprusd) Australiae) EgyptWhich area do these destinations fall under?a) Malta:b) Lebanon:c) Cyprus:d) Australia:e) Egypt:9
Activity 4: Exploring Emirates’ websiteExplore the Emirates website and state below your findings about the following:-1) Chauffer-drive:2) Dining:3) Dubai Stopover:4) Tours and Holidays:5) Skywards:6) Dubai International Airport - Emirates Terminal 3:10
General Aviation InformationGreenwich Mean Time (GMT)All places on the globe have a latitude (their distance North or South of the Equator) and a longitude (their distance East or West of theGreenwich Meridian). As Greenwich, England is zero degrees longitude, time is measured from this point and is defined as GreenwichMean Time (GMT).GMT is used in the aviation industry. It may also be referred to as Zulu Time (ZT) or Universal Time Co-ordinated (UTC). Time east of Greenwich is GMT plus ( ) hours Time west of Greenwich is GMT minus (-) hours11
The 24-Hour ClockThe time format used in aviation is the 24-hour clock, whereby time is recorded by numbers only and not “am” and “pm”. This is alsoreferred to as military time, army time or railway time. Airlines use this in their flight schedules and rosters. The diagram below gives anindication how to use the 24-hour clock.12002400110023001000220009002100109811 40016000500170006001800Examples:Before MiddayAfter Midday(Figures inside the clock face)(Figures in red outside the clock face)1.00 am is 01003.00 pm is 15006.30 am is 06309.45 pm is 214512.00 midday is 120012.15 midnight is 0015Activity 6: 24-Hour ClockChange the below timings to a 24-hour clock format.3.30 am8.00 am11.15 am3.00 pm5.30 pm10.45 pm12
The Phonetic AlphabetThe phonetic alphabet is a set of words used instead of alphabetic letters in radio communication. Each word stands for its initialletter and is used internationally by aircraft, maritime units, amateur radio operators and the military. It is used in two-way radiocommunications to help reduce the affects of noise, distorted audio and radio operator accents.For instance, some letters which can easily be confused are «D» and «B». By using the phonetic alphabet, «Delta» and «Bravo», theseare easily distinguished.It is important that this Phonetic Alphabet is imaYYankeeMMikeZZuluFor example, when the Captain is calling the Air Traffic Control tower to identify the aircraft he will use the number on the tail e.g. A6EAC, and pronounce it as “Alpha Six Echo Alpha Charlie”Activity 6: Phonetic AlphabetHow will you pronounce EK47 DXB using the phonetic alphabet?13
Airport CodesAll airports around the world are identified by a three letter code. These codes are used to identify airports and they are also used intimetables, baggage tags, tickets and Airline and Global Reservation Systems. The International Air Transport Association (IATA) inGeneva is responsible for these codes and they are usually based on the airport nameIn the table below reflects the airport codes of countries within the Emirates network.Countries in Europe and the AmericasCountry NameCity NameAirport NameIATA Airport CodeAustriaViennaVienna Int’lVIEBrazilSao PauloGuarulhos Int’lGRUCanadaTorontoPearson Int’lYYZCyprusLarnacaLarnaca Int’lLCAParisCharles de Gaulle Int’lCDGNiceCote D’Azur Int’lNCEDüsseldorfRhein-Rhur Int’lDUSFrankfurtFrankfurt Main Int’lFRAHamburgHamburg Int’lHAMMunichMunich Int’lMUCFranceGermanyGreeceItalyAthensAtheni Int’lATHRomeFiumicino Int’lFCOMilanMalpensa Int’lMXPVeniceVenice Marco Polo Int’lVCEMaltaVallettaMalta Int’lMLARussiaMoscowDomodedovo Int’lDMEZurichZurich Kloten Int’lZRHGlasgowGlasgowGLASwitzerlandUnited KingdomBirminghamBirmingham Int’lBHXLondonLondon GatwickLGWLondonLondon HeathrowLHRManchesterManchester Int’lMANNewcastleNewcastle Int’lNCLHoustonGeorge Bush Intercont’lIAHUnited StatesLos AngelesLos Angeles Int’lLAXof AmericaNew YorkJohn F. Kennedy Int’lJFKSan FranciscoSan Francisco Int’lSFOCountries in the Middle EastCountry NameCity NameAirport NameIATA Airport CodeBahrainBahrainBahrainBAHEgyptCairoCairo Int’lCAIAlexandriaBorg El ArabHBEIranTehranIman Khomeini Int’lIKAJordanAmmanQueen Alia Int’lAMMKuwaitKuwaitKuwait Int’lKWILebanonBeirutBeirut Int’lBEYOmanMuscatSeeb Int’lMCTQatarDohaDohaDOHDammamDammam Int’lDMMSaudi ArabiaJeddahKing Abdul Aziz Int’lJEDRiyadhKing Khalid Int’lRUHSyriaDamascusDamascus Int’lDAMTurkeyIstanbulAtaturk Int’lISTUnited Arab EmiratesDubaiDubai Int’lDXB14
Countries in the Middle EastYemenSana’aSana’a Int’lSAHCountries in Asia and AfricaCountry NameCity NameAirport NameIATA Airport CodeAngolaLuandaLuanda Int’l AirportLADBrisbaneBrisbane Int’lBNEMelbourneMelbourne Int’lMELAustraliaBangladeshChinaPerth Int’lPERKingsford – Smith Int’lSYDDhakaZia Int’lDACHong KongChek Lap Kok Int’lHKGBeijingBeijing CapitalPEKGuangzhouNew BaiyunCANEthiopiaAddis AbabaAddis Ababa Int’lADDGhanaAccraAccra Int’lACCAhmedabadSardar Vallabhbhai Patel Int’lAMDBangaloreBangalore Int’lBLRMumbaiChatrapati Shivaji Int’lBOMKolkataKolkata ery Int’lCOKDelhiIndira Ghandi Int’lDELHyderabadBegumpet Int’lHYDChennaiAnna Int’lMAAThiruvananthapuramThiruvananthapuram Int’lTRVIndonesiaJakartaSoekarno Hatta Int’lCGKIvory CoastAbidjanAbidjan Int’lABJOsakaKansai Int’lKIXNagoyaNagoya KomakiNCOKenyaNairobiJomo Kenyatta Int’lNBOKoreaSeoulIncheon Int’lICNJapanLibyaTripoliTripoli Int’lTIPMalaysiaKuala LumpurKuala Lumpur Int’lKULMaldivesMaleMale Int’lMLEMauritiusMauritiusMauritius Int’lMRUMoroccoCasa BlancaMohamed V Int’lCMNNew ZealandNigeriaPakistanPhilippinesSingaporeSouth Africa15PerthSydneyAucklandAuckland Int’lAKLChristchurchChristchurch Int’lCHCLagosLagos Int’lLOSIslamabadIslamabad Int’lISBKarachiJinnah Int’lKHILahoreAllama Iqbal Int’lLHEPeshawarPeshawar Int’lPEWManilaNinoy Aquino Int’lMNLSingaporeChangi Int’lSINJohannesburgJohannesburg Int’lJNBDurbanDurban Int’lDURCape TownCape Town Int’lCPTSri LankaColomboBandarnayake Int’lCMBSudanKhartoumKhartoum Int’lKRTTanzaniaDar-Es-SalaamDar-Es-Salaam Int’lDARThailandBangkokBangkok Int’lBKKTunisiaTunisTunis Int’lTUNUgandaEntebbeEntebbe Int’lEBB
For the latest information on the Aircraft codes refer to emirates.comClick on Plan and BookClick on Essential InformationClick on Airports WorldwideActivity 7: Airport CodesUsing the sample ticket below write the:Airport codes:City names:Identify the country names:16
Image and Uniform DepartmentBefore we introduce you to the Emirates Cabin Crew uniform, we will be providing you with a training uniform. This uniform is a redpolo shirt that you will need to wear with black trousers. Please look at the photo and read the information below about the companyexpectations/standards while wearing this uniform. This uniform will be worn from day 1 of SEP and each day until you are in servicetraining after which you will be provided with your cabin crew uniform.Polo Shirt x2 provided by EmiratesBlack trousersShoesYour polo shirt should be tucked in loosely into the waistband of your trousers and gentlyeased out to allow the fabric to fall neatly.These need to be your own and can be of smart or casual style. Combat, three-fourthlength trousers, ripped or torn may not be worn.Black pumps, trainers or any preferred style of black shoe may be worn. For the ladies,these must be flat.Must be clean and neatly tied away from the face at all ti
Cabin Crew members will be be trained and licensed to fly on both the Airbus and Boeing Aircraft. The table below reflects a more detailed overview of our fleet. For further information on the Fleet refer to emirates.com Click on Flying with Emirates Click on Our Fleet Activity 3: The Emirates Fleet Refer to the above website and list below features of the A380-800. The Fact Sheet will help .
