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UCD IT ServicesSeirbhísí TF UCDIreland’s Global UniversityIT Strategy2020IT Strategy 20201
ContentsIntroduction from the Registrar andDeputy President5Introduction from the Chief Technology Officer7Our Vision and Mission9Our Principles and Values10Executive Overview12UCD IT Strategic Themes:Supporting Research14Enhancing Educational Technology Services15Contributing to the Student Experience16Enabling Global Engagement17IT Services Strategic Themes:Facilitating Transformation and Strategic Information Delivery18Enhancing IT Service Excellence19Delivering IT Platform 20203(I) UCD and IT Services Strategic Themes & Goals22(II) Stakeholder Consultation24(III) IT Strategy (2009-2013) Review (SWOT)25University3Co
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Dear colleagues,I am delighted to introduce the IT Strategy 2020. Theoverarching mission of the UCD Strategy is to enable everymember of the University to achieve their full potentialand in today’s technology-driven society UCD’s vision forIT is to empower faculty, staff and students by transformingUniversity life with new and emerging digital technologies.UCD enjoys a world-class 24/7 technologically enabledcampus which supports the University to deliver andexcel in teaching, learning and research. It provides thetechnology foundation upon which the enabling of globalengagement, sharing of information and evolution ofteaching technologies is possible. The IT Strategy 2020seeks to lead us through an evolving digital landscape,supporting the technological needs of tomorrow’s studentand maintaining standards of excellence in the pursuitof solutions and services that best support the work ofthe University.IT Strategy 2020Following an extensive stakeholder consultation andresearch process, the goals of the IT Strategy 2020 havebeen designed to facilitate the delivery of the UCDstrategic objectives and initiatives under the followingUCD strategic themes: Supporting Research; EnhancingEducation Technology Services; Contributing to the StudentExperience; and Enabling Global Engagement.Goals have also been designed to enable the operationaltransformation of IT services under the IT strategicthematic areas of: Facilitating transformation and strategicinformation; Enhancing IT Service Excellence; and DeliveringIT Platform Excellence.Professor Mark RogersRegistrar and Deputy President5
Dear colleagues and friends of UCD,I am pleased to introduce the IT@UCD: IT Strategy 2020– a strategic plan for information technology solutionsand services 2016 to 2020. This plan is the product ofover six months of analysing data gathered from withinUCD; a review of the key lessons from the previous ITStrategy; our quality improvement plan; independentreview of our key IT processes; technology trends inhigher education and industry; and a focused consultationprocess both internally and externally (Appendix II, III).We trust that this plan offers an appropriate reflectionof the mission, vision, values, objectives and strategicinitiatives of the UCD Strategy 2015-2020, whichincludes College and School plans and the supportingstrategies of the UCD Strategy for Research, Innovationand Impact (2015-2020) among others.The plan sets out how we intend to support andcontribute to the UCD Strategy over the next five years.Whatever your role at UCD, we believe you will findthis strategic plan relevant, comprehensive, and a usefulguide to decision making, priority setting, and action.IT Strategy 2020Our approach has been to map out the UCD IT strategicgoals which support and contribute to the deliveryof the UCD strategic objectives and initiatives acrossthe thematic areas of: Supporting Research; EnhancingEducational Technology Services; Contributing to theStudent Experience; and Enabling Global Engagement. Thisapproach ensures that a key outcome of the IT Strategy2020 will be the delivery of end-to-end services. In orderto achieve these ambitious goals, we in IT Services willalso focus on facilitating transformation and strategicinformation delivery and how we can enhance thedelivery of service and platform excellence (Appendix I).Seamus ShawChief Technology Officer7
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Our VisionEmpower people by transforming Universitylife with new and emerging digitaltechnologies.Our MissionOur mission is to both support and contributeto the UCD Strategy 2015 to 2020 by being thepartner of choice for information technologysolutions and services.IT Strategy 20209
Our Principles Customer focused Adding value Secure, reliable, flexible, sustainableand accessible Simple and innovative solutionsOur Values Empowering our staff (Engagement) Excellence in what we do (Excellence) Engaging the community in the designand delivery of services (Collegiality) Having open and honest two wayconversations with the community(Integrity and Diversity)10University College Dublin
Executive OverviewThis strategy outlines a set of goals (Appendix I) that willensure the successful delivery of information technologysolutions and services across the UCD community in thecoming years. Goals are broad based and have a threeto five year horizon. They will be reviewed on an annualbasis to ensure they continue to meet the needs of theUCD community and we will also assess the progress ofeach one. With a lean and agile approach in mind, thesegoals can be seen as our strategic road map which willguide our five year service plan and support our annualplanning process. The key outcome of the strategy is todeliver and support a rich set of information technologysolutions and services that are customer focused andwhich will contribute to our vision.Empower people by transformingUniversity life with new andemerging digital technologies.12University College Dublin
The goals aredivided across thethematic areas of:UCD IT Strategic Themes:SupportingResearchEnhancing EducationalTechnology ServicesContributing to theStudent ExperienceEnabling GlobalEngagementIT Services Strategic Themes:Facilitating Transformation andStrategic Information DeliveryEnhancing ITService ExcellenceDelivering IT PlatformExcellenceIT Strategy 202013
SupportingResearchAll research activities in the main rely on some formof information technology solutions and services.IT now pervades research across all the major researchthemes: Agri-Food; Culture; Economy & Society;Health; ICT; Energy and Environment. The majorityof this research is done through interdisciplinaryteams working with colleagues across institutionsglobally and relying on advanced networking andother core technologies to pursue discovery.Research teams generate vast amountsof new data from the internet ofthings, social media, digital contentand other technology platforms everysecond of the day. This is commonlyknown as “big data” and requiresinformation technology solutionsand services that integrate activitieswithin UCD as well as national andglobal domains and partners.GoalsOur challenge is to identify theinfrastructure, services, and supportstructures that can provide the mostvalue in the areas of greatest needfor the UCD research community. Enhancing the UCD HighPerformance Computing service.The following goals contribute andsupport the objectives of the UCDStrategy for Research, Innovationand Impact (2015-2020).14 E nabling easy access by researchersin all disciplines to infrastructure,tools, services and support. I n partnership with keystakeholders, designing andimplementing a Research DataManagement policy and plan. In partnership with key stakeholders,implementing a new researchinformation management system.University College Dublin
Enhancing EducationalTechnology ServicesEducational technologies can help to enhanceteaching and learning across UCD and leverageUCD’s core strengths as a research and educationalinstitution. Harnessing technology to collaborateand create digital content can provide a bridgebetween teaching and research, thus enabling thedissemination of research both in the classroomand across the community.The impact of technology andglobalisation on higher education issignificant. Faculty and students areusing more and more IT every day,whether we are talking about technologyaided interaction in the classroom, videocapture for later consumption, or onlineassessment/simulations to augmenthands on activities. Technology providesthe infrastructure to allow new ways ofreaching students – in some cases farbeyond the campus classroom, such as in“massive open online classes” (MOOCs).These applications of technology ineducation must be explored so thatour faculty have the knowledge andcapability to take full advantage of themost appropriate technologies.The following goals serve to support theUniversity’s objectives and initiativesin providing an educational experiencethat defines international best practice.These goals will provide easier access tolearning technologies, establish a corebaseline of educational technologies,support innovation and most importantlyempower faculty, staff and students.Goals F acilitating the exploration,development, and adoption of newteaching tools and technologies.Focusing on supporting Colleges,Schools and educational technologiststhrough this process. Establishing a Learning Hub platformthat incorporates a virtual learningtechnology environment with forwardlooking learning systems and tools tosupport educational excellence acrossthe UCD community. S upporting faculty in the developmentof academic content and use oflearning technologies throughtraining, consultancy and guidance.Additionally, offering opportunitiesto showcase achievements in TEL(technology enhanced learning)through local and national eventsand conferences. P roviding new teaching, learningand advising tools that support thedelivery of a personalised learningexperience to students who are highlymobile learners. Designing and implementing a set oftechnology solutions that will supportformative and summative assessmentmethods in UCD.IT Strategy 202015
Contributing to theStudent ExperienceProviding information technology solutions and servicesthat meet student needs is a key goal for IT Services inUCD. Their needs are diverse and students are generallyearly adopters of new technologies, which challengesthe IT landscape in UCD. They are constantly “on”smartphones and social media software that allowsthem to be in continuous contact with friends andfamily regardless of their location. The IT Strategy2020 acknowledges this lifestyle, and also supportsstudents’ effective use of UCD information technologysolutions and services in the pursuit of their educationalambitions. Ensuring positive outcomes from this useof technology solutions and services requires regularinteraction with the UCD student community throughouttheir relationship with UCD, from prospective to alumni.IT Services will set out to enhance theprovision of information solutions andservices that support the student journeythrough UCD. This will include allstudent groups both on and off themain campus in Belfield.The following goals serve to support theobjectives and strategic initiatives asoutlined in the UCD Strategy 2015-2020.Goals P roviding the essential informationtechnology solutions and servicesacross the UCD community to achievebest practices for interacting withstudents. E ngaging with our students,prospective students and alumniregularly to understand their needsand identify opportunities forcollaboration. P roviding new teaching, learningand advising tools that support thedelivery of a personalised learningexperience to students who arehighly mobile learners (linked to samegoal under Enhancing EducationalTechnology Services). D eploying new and enhanced onlineprocesses to help drive change andincrease efficiency and effectivenessacross the UCD community (with astudent focus under this goal).16University College Dublin
Enabling GlobalEngagementGlobalisation is one of UCD’s key strategic initiatives.To deliver on this initiative, the Global EngagementStrategy sets out to further enhance our internationalculture, grow our global reputation and to increase theimpact of our excellence in scholarship, research andinnovation on key global issues. The realisation of UCD’sglobal ambitions will be supported by our global centresand our extensive network of partners worldwide. Thedesign and implementation of information technologysolutions and services will be a key enabler to deliveringon these goals.As our vision states we want toEmpower People: by transformingUniversity life with new and emergingdigital technologies. This best placesus and this strategic plan to deliveron Objective 5: Create an enablingenvironment for UCD’s global activitiesand more specifically by enhancing thefaculty and staff experience.The f
– a strategic plan for information technology solutions and services 2016 to 2020. This plan is the product of over six months of analysing data gathered from within UCD; a review of the key lessons from the previous IT Strategy; our quality improvement plan; independent review of our key IT processes; technology trends inFile Size: 1MBPage Count: 28
