Transcription
Stop Letting Difficult People Ruin Your Day(and Your Life)!Jeff JoinerJeff Joiner Training Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Affiliation or Financial Disclosure Jeff Joiner Owner at Jeff Joiner Training Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
What Are“Difficult People?” Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Why Bother? Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
“Unfortunately, you’re going tohave to work with jerks, and notjust patiently, but productively.”- Brinkman and KirschnerDealing with People You Can’tStand Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Difficult individuals, whether they be relatives, bosses, coworkers, neighbors or clerks, can be seen as teachersdelivering a divine kick in the spiritual butt. The Universedelivers unto us the ideal foe, a person whose characteristicsexactly correspond to the places within us that need learningand healing. If we don't learn the lessons theybring, similar problems will perpetuallyresurface until we do.-Mark Rosen Thank You for Being Such a Pain Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Dealing With Difficult People1) Learn to Listen Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
“Listen to me, Daddy.”“No, Daddy. Listen with youreyes.”Natalie Joiner3 years old Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Dealing With Difficult People1) Learn to Listen2) Chill Out Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
“Life is 10% what happens to youand 90% how you respond to it.”Lou Holtz Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
“No one can make youfeel inferior withoutyour consent.”- Eleanor Roosevelt Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Dealing With Difficult People1) Learn to Listen2) Chill Out3) Stop Arguing Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
“The only way to get the bestof an argument is to avoidit.”-Dale CarnegieHow to Win Friends andInfluence People Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Dealing With Difficult People1) Learn to Listen2) Chill Out3) Stop Arguing4) React Differently Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
“While you can’t change difficultpeople, you can communicate withthem in such a way that they changethemselves. It’s a matter of knowinghow to get through to them whenthey’re behaving badly.”Cavaiola and LavenderToxic Coworkers Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
The BullyPeople who bully and intimidate withanger, negativity, tone of voice, meanexpressions, or just general manner. Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Mr. or Ms. ObnoxiousThe person who is starved for attention.He or she does all of those ill-manneredthings to shock you into noticing her. Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
The CriticSomeone who is very critical ofeverything and everyone, exceptthemselves. Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
The GossipThey always have something to shareabout somebody, and it’s never verygood. Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
The MoocherThis is the person who always wantssomething for nothing. Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
The Moaner & GroanerThe person always injects a little or a lot ofmoaning and/or groaning into whateverhe or she says. Everything about themsays, “Please feel sorry for me.” Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
The Most Difficult Person of All Sure they understand themselves,others, and life Rarely, if ever admits they’re wrong But deep down, they are often unhappy Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
YOU Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Dealing With Difficult People1) Learn to Listen2) Chill Out3) Stop Arguing4) React Differently Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
www. jeffjoiner .com“Jeff Joiner Training” Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Evaluate This SessionUse the ANC App to evaluate the educationsessions you attend and you will automaticallybe entered to win a FREE registration to ANC2020 in Nashville.*One entry per person. VOID WHERE PROHIBITED OR RESTRICTED BY LAW. Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
Thank You! Copyright 2019 School Nutrition Association Annual National Conference July 14-16, 2019 St. Louis, Missouri
“While you can’t change difficult people, you can communicate with them in such a way that they change themselves. It’s a matter of knowing how to get through to them when they’
