INTRODUCTION AIR SEGMENTS BOOKING FILE Name Field -

Transcription

Chapter OneINTRODUCTIONSign On - GIS Pages - Computer Assisted InstructionsOn-Line Help FacilityChapter TwoAIR SEGMENTSTimetable - Availability - Booking - Point & Click Quick ReferenceChapter ThreeBOOKING FILEName field - Phone field - Ticketing - Vendor Remarks - SSRsOSI - Mileage Membership - Seats - Divide Booking FileRepeat Booking File - Retrieve Booking File - List Booking FileQueue to the Airlines AST - Claim PNRChapter FourCARMASTERCar Index - Qualified Availability - Automated Rules ViewingCar Description - Sell - Direct Sell - Request car via airlineCar Modify - Cancel Car SegmentsChapter FiveROOMMASTERHotel Index - Basic Availability - Complete AvailabilityHOA Search Qualifiers - Hotel Description - Hotel SellSell Inside Availability Vendor - Hotel ModificationsCancel Hotel Segments - Queuing to Hotel VendorChapter SixFARESBasic Fare Display Entries - Fare Display - Follow Up EntriesSearch Qualifiers - Infolink Entries - Fare Quote PlannerFollow Up Entries - Fare Quote Planner UpdatesFare Quote Entries - Pricing Modifiers - Filed Fare DisplayFocalpoint ShoppingChapter SevenDOCUMENT PRODUCTIONLinkage to Printer - Designate Stock Type - Display LinkageTicket Stock Table - Ticket Printer Table - TNS - Ticket VoidingPrinting Ticket - Change Ticket Modifiers - Exchange TicketsElectronic Ticketing - Itinerary PreparationDocument Itinerary Field - Fall back and Recovery Queues - Miscellaneous1THE GALILEO POCKET GUIDE

INTRODUCTIONSIGN ONSON / ZHASON / ZGL4HASBSA/AG J OR ZUSEROP / W*STD / ZHASOFSOF / ZGL4HASAISign on with staff initialsSign on with PCC & staff initialsSwitch to work area BSwitch to workarea A, duty code 'AG'Display GTIDShow current / available workareasDisplay user profile, user code HASign offOverride (Z with PCC / staff initials)Sign Back into all areas when temporarilysigned off.Note : SON / ZHA can be used when signing in from the same officeGIS PAGESGG*Main indexGC*GP*20GP*GC *123 / 20GC*EKGC*415/11Current chapterPage 20 of current chapterRefresh current pageChapter 123, page 20Index of EK chaptersAirline Market FaresCOMPUTER ASSISTED INSTRUCTIONSSC / CIC.A.I.Sign into area C in lesson modeList coursesNote: Use Tab during lesson. Use Enter when there are no Tabs or prompts.BOCIBSOCISC / AGTemp sign off from C.A.I.Sign of lessonsChange area C to Agency modeNote.- When signing out of C.A.I, note down the page# you are atTP 35 /3/215TP REPEATAccess course 35, lesson 3, page 215Repeat current topic, return to previousPage after temp sign-offON-LINE HELP FACILITYH/MH/H*H / TIIndex of subjects beginning with MHelp (after an error response)Last entryHelp for specific function eg Timatic2THE GALILEO POCKET GUIDE

AIR SEGMENTSTIMETABLETTBAHDXBTT 20MAYDXBDEL/AITT.FRLONAMSTTPARROM@24 DC*LON / ODCPDXBSINDCTDisplay for city pairDisplay for a specific carrierDay specific display - FridayDisplaying flight on The, 2, Thurs, 4Timetable for Return flightsReturn flight for different dateConvert TT to Availability line 2Flight details, segment 3 of ItineraryDetails for a specific flightIn-flight service for booked segmentIn-flight service for specific segmentList Inbound flights to DXBList Outbound flights from LONBuild connecting flights around a city pairFill-in format to check minimum connecting XBSYD.SIN / SQA22JUNLONPAR.0900AF18 A-2AR27JUNFDAAC#1AVA@#3Neutral availability, 22JUN, DXBBAHCarrier Specific Display on EKChange Neutral Availability to CSDAvailability today to LON from your cityConnection via Singapore on SQSpecify departure timeFirst available on EK in Y classAvailabilty for next FridayAvailabilty displaying direct flts onlyFlights sorted by Journey timeAvailability 2 days before previous entryDisplay reture availability for 27JunConvert availability to fare displayDisplay more classes for line 1Convert fare to availability displayDisplay more classes for line three ofavailability display3THE GALILEO POCKET GUIDE

BOOKING AIR SEGMENTSNIMIN2Y2J2NIC5*AZ111F11MAYIADMILNNISell 1, M Class seat from line 1Sell 2 seats in Y & J class for seg 2Sell 1, C class seat all connectionsDirect segment entryKL611C5JULLISISTNN1 / 13001500Direct segment entry with timingsBA512M12DECLHRHKGLL4Waitlist if seat unavailable, sell if availableA or YYYOPENCLHRCDGN04OBAOPENC16MAYLHRCAINO1/ X/3/ 5 N1F1/3S6/ 3S6-8. 001630@2XKX2X9-11XIXAERQEB/43ARNK segment(Open Segment)Open Segment without StopoverInsert after seg 3Insert after seg 5 and sell seatInsert after seg 3 seg 6Insert after seg 3, segs 6-8 & 10Re-book seg 3 in F classRe-book all segments in J classRe-book seg 2 with diff date in F classChange seg 2 to 3 paxs (before EOT)Change itinerary to 2 paxs (before EOT)Change to dep/arr times for seg 2Change status of seg 1 to HKChange status and time for seg 4Cancel seg 2 without advice to airlineCancel seg 2Cancel seg 9 through 11Cancel itineraryCancel all air segsEnd transaction and retrieve BFEnd transaction and place BF on queue 43*CANCEL/REBOOK of segments with similar flight details is prohibited4THE GALILEO POCKET GUIDE

POINT & CLICK QUICK REFERENCEGENERAL ENTRIES:HELPDisplay ClickPoint format guide(From FP window only)Display Focalpoint format guideDisplay specific hotel image(nnnnn RoomMaster ID code)Enlarge Focalpoint window sizeReset Focalpoint window sizeAccess Galileo Leisure:G:HIMGnnnnn:1:0:LAIR - BASIC D.PAR.SIN:A15JANLONSYD.SIN/BAAvailability London to Paris 15/JanFirst available flight on or after the15/Jan from London to ParisAvailability with specific carrierAvailability with 2 specific carriersAvailability excluding a specific carrierAvailability excluding 2 specific carriersDirect link into carrier specific displayAvailability specifying flights from anonward timeAvailability for direct flights onlyAvailability for Direct non-stop flightsAvailability with single connection flightsvia FrankfurtAvailability with double connectionflights via Paris and SingaporeAvailability with a single connection viaSingapore with onward BA flightsAIR — NEW ENTRIES:A15JANLHRPAR 2:A15JANLHRPAR 17JANAvailability London to Paris15/Jan returning 2 days laterAvailability London to Paris15/Jan returning on the 17/Jan5THE GALILEO POCKET GUIDE

POINT & CLICK QUICK REFERENCEINBOUND LEG MODIFIERS(nn number of days or type specific date)Return leg with specific carrierReturn leg excluding specific carrierReturn leg for direct flights of any carrierand only online connectionsReturn leg searched with direct link intocarrier specific displayReturn leg specifying flights from anonward timeReturn leg for direct flights onlyReturn leg for direct non-stop flightsReturn leg for flights with Y class, whichhave a minimum of 1 seat availableReturn leg for flights with a minimum of2 seats availableReturn leg with single connection flightsvia FrankfurtReturn leg with double connection flightsvia Singapore and FrankfurtReturn leg with a single connection flightvia Singapore with onward BA flight nn/BA nn/BA nn/YY# nn*AF nn.1400# nn.D nn.D0 nn@Y nn@2 nn.FRA nn.SIN.FRA nn.SIN/BAHOTELSHOTEL ENTRIES:HOA15JANSYD:HOA15JANSYD/2:HOA1 5 JAN-2NTSYD/2:HOA 15 JAN-17JANSYD/2:HOA15 A15JANSYD@FORDRequest availability for specific dayRequest availability for 2 adultsRequest availability for 2 nights for2 adultsRequest availability for specific hotelchainRequest availability for a specific hotelnameRequest availability, returning prices inUS dollarsRequest availability with a multi-levelrate access code6THE GALILEO POCKET GUIDE

POINT & CLICK QUICK REFERENCECARCar Hire availability through ClickPoint it only available using the low tohigh entries without Air Segments.CAR HIRE ENTRIES:CAL10JAN- 10JANSYD/ARR-2P/DT-2P:CAL10JAN- 10JANSYD/ARR-1400/DT-1400Request availability10/JAN returning sameday,:CAL10JANSYD/ARR-2P/DT-2PRequest availability10/Jan returning next dayRequest availability10/JAN returning 17/JANRequest availability, forspecific vendorRequest availability, for 3specific vendors (max 4)Request availability, forspecific car typeRequest availability with arate code (any valid 1-6characters code after the@)Request availability forguaranteed rates ARR-3P/DT-3P/ZE:CAL10JANSYD/ARR-3P/DT-3P/ZE ZI P/DT-3P@SUPER:CAL10JANSYD/ARR-3P/DT-3P/GUAR7THE GALILEO POCKET GUIDE

BOOKING FILENAME FIELDN.1LUGON/TMR N.1BROWN/MRFor 2 pax with diff namesN.3WHITE/AMR/BMRS/CMSName field for 3 pax with common nameN.I/JOHNSON/ISABEL*INF 10MTHS Create an infant name with name remarkN.P5@KELLYNMRSChange name 5N.P1 - 3@Delete names 1, 2 & 3N.G/10SKITOURGroup nameNote: After entering group name, end trans, retrieve & feed in names normally.N.P1@*N.P.1@*new nameremarkON*Delete name remarksChange name remarksCheck name change policy.PHONE FIELDP.T*3040404 ANN/B444444P.1@DXBT* 123456P.@Max 53 CharactersEnter travel agent & pax contactChange phoneDelete phoneNote: Do not use special charactersTICKETINGT.T*Mandatory entry to complete a bookingNote: Refer GC*200/5 to check ticketing format for different airlines.VENDOR REMARKSV.AKQ*Pleaseadvise VLV.@@AEK*Plsadvise ratesV.2-4.7@*VISend message to airline vendor KQChange vendor remark 2 before EOTDelete vendor remark 2-4 & 7Display all income vendor remarksSSRsSI.WCHRSI.P2S3.4/SPML*NO EGGSWheelchair for all pax on all air segsSPML for pax 2, seg 3 & 48THE GALILEO POCKET GUIDE

SI.P1S4/WCHR@HKSI.P3S2/VGML@Change status of WCHR to HKCancel VGML request for pax 3, seg 2OSISI.YY*1 CHDAGED 5SI.KL*VIP STONE/RMR FILM STARSI.1@BA*NEWTEXTSI.S2@Advise all airlines pax is a child aged 5Advise carrier KL, that pax is a VIPChange item #1 to NEW TEXTDelete item #2MILEAGE MEMBERSHIPM.KL234567893KL mileage card # in a BF with 1 paxM.P2/TW1234567PMTW mileage card # for pax 2M.P3/TW123456LRG-AA423188DLMTW / AA mileage card # pax 3Mileage membership can take max of 27 chars including the 2 letter airlinecode.Use SSR FQTV for longer entries.SI.SSRFQTVKLHK1/BAl234JOHNSONAMRFlown carrier KL & BA mileage card #Enter received field before using repeat bf entriesM.@M.P2@M.AA@M.P1*DL@M.P1*DL/P2*AA@Delete all mileage membership data.Delete mileage membership for pax 2Delete all AA mileage # for all paxDelete MM# for pax 1 on DLDelete MM pax 1 on DL & pax 2 on AASEATSSM*A4CSA*S2SA*S4/NWSA*S1 eat map from availability, line 4, C classSeat map for seg 2Seat map for non-smoking seat seg 4Avblty seg 1, Equipment change in BRUCharacteristic for seat #10ARefresh seat mapBook 10A & 10D for pax 2 & 4 all segs.Book 10A 10B & 10C for segs 2 & 5Book 5A & 6A for pax 1 & 4 on all segs9THE GALILEO POCKET GUIDE

S.SAS.S3#ORD/10AS.@*HKS.P1 -3S2.4@*HKS.@NAS.@S.P1.3S2@SC*SC*P3S5Book smoking aisle seats , all pax / all segsBook seat, change of equipment in ORDChange seat status code to HK, all segsChange status for specific pax / segChange all to non-smoking aisle seatsCancel all seat request for all segsCancel seats for pax I & 3 on seg 2Display list of seat characteristicsSeat characteristics for specific pax/ segREVIEW BOOKING FILER.B.28MAR*FREEFORMATPlace on QI2 at 0700LT on 28MARRB.19MAY/1530/Q60*TEXTPlace Q60 at 1530LT on 19MAYRB. 1 @01 MAR/Q26*TEXTChange Review BF I with textRB.1@Delete Review BFNote: Q12 is the default Q for Review Booking FilesDIVIDE BOOKING FILEDP1DP1-3.6DG/10DG/5.P21-23Name 1 from BFName 1-3 & 6 from BF10 unnamed pax from group5 unnamed & pax 21 - 23 from groupREPEAT BOOKING FILEEnter Received field before using Repeat booking file entries.REALLSALLREALLS1.5.7-9RESALLRepeat customer data, all segs.Repeat customer data & segs I, 5, 7, 8 & 9Repeat all segmentsRETRIEVE BOOKING S*KL791-KELLY/JMS*SR444/12APRHARRIES/RMRBy record locatorBy nameBy infant nameBy pax name & dep dateBy flight #s & pax nameBy flight #, dep date & pax name10THE GALILEO POCKET GUIDE

*SN239 / 18AUGBRULHR-TRUMP / MR*-C***HK7-BROWN* *0*3By flight #, dep date, sector / pax nameList BF's where names begin with CBy name created by branch HK7Group bookingGroup booking created in branch HK7By dep date & name, branch HK7Redisplay name listMore matching namesDisplay 3rd BF from name listLIST BOOKING DXB/29APR - Q/60LD/ALL/DAMS/C/KL/01 QRWith a travel date MAY (D Display)Made by Agent JS, travel 0lMar – 31MarBoard point DXB, travel 29APR, Q60To AMS, C class, KL, 01JUN on Q27Created at GL3 for travel on 21JUL to Q76 T' after LD to send message to printerRemove BFs placed on Q by list entriesP D Q RETRIEVALS (past dated eval by locatorRetrieve date and nameRetrievel for all branchesRetrieval by flight, date, origin (optional)and nameRedisplay similar name listRetreive by from General Queuefor past dated BF's11THE GALILEO POCKET GUIDE

QUEUE BF’S TO AIRLINE ASTRQ. GENR/ZZ*FREE TEXTSend general request to airline ZZ(max 180 characters)RQ.1 @LIMO/ZZ*FREE TEXTChange request #1 for a limo from ZZ******Change entries can only be made before end of transaction.RQ.2@Delete request #2CLAIM PNRC/BA*RLOCC/BA/OKIRetrieve PNR from BAConfirm claimIgnore claim12THE GALILEO POCKET GUIDE

CAR MASTERCAR INDEXCAIROME ORCAIROMCAI/R-COLOSSEUMList of vendors in ROMEList of vendors close to the ColosseumQUALIFIED AVAILABILITY/1 CAL/Z1CAL 600.C /V130-150@ABCD/ZE—W/GUAR/DT-0900Insert after segment 1 and request lowto high availability for specific vendorRequest low to high availabilitywithout air segment using mandatorydata of pick up date 10MAY, city VIEand arrival time 1100, and droptime 0900 (the next day)Request low to high availability forarrival at La Guardia 10MAY at 1600,for vendors offering compact cars(C), with a price range of (localcurrency) USD130-150, using rateaccess code ABCD, weekly (W), andguaranteed rates (GUAR) and dropCAL26AUG-28AUGDEN/ARR-0900/DT- 1600/SORTtime 0900Request Low to High availability 26to 28August in Denver and arrangein order of Low to High by unit rateamount instead of by ApproximateCAU-12DEC/GUAR/*DOTotal.Update availability for return 12 Dec,guarantee rates, one way drop off.AUTOMATED RULES VIEWINGCAVA4CAVS6Display from availability for line 4Display rules from car seg 6CAR DESCRIPTIONCADZEDXBCAD1Description by vendor / locationDisplay line 1 of indexCADS5CADA8Display description of car in seg 5 of BFDisplay description from col A, line 813THE GALILEO POCKET GUIDE

SELLSell 1 car, column A, line 2, drop-off timeWith booking source.Sell with a corporate discount #With drop off when diff from A2/DO-SYDT98N1B2/G-AX98567432859EXP 1190N1B2/SI-DSRS 2DOORNIC2/WWith payment guaranteeWith special service informationCopies address from BF to car segDIRECT ect sell with optional fields of vendor,car type and arr/dep timesNote: A direct sell requires a name field in the BFREQUEST CAR VIA AIRLINEøCARAZNN1CAI20NOV-25NOV ECMR/BS-74329812/SI-PYRAMID Request AZ in Cairo, 20Nov-25Nov, typeECMR, Pyramid co. with 1ATA#@1HKChange status seg 1 to HKCAR Modify pick up & return Dates for seg 2Modify seg 9 Optional - frequent travellerModify car Type for seg 6CANCEL CAR SEGSX2XCCancel seg#2Cancel last car segsQUEUING TO VENDORGC*12/CAR/ZE ORGC*12/CAR/HERTZV.CZE*FREE TEXTQEB/VWAQEM/VWACheck queue city for vendor.Send message on BF to car vendor.Queue BF to vendorQueue message on notepad to vendor.14THE GALILEO POCKET GUIDE

ROOM MASTERHOTEL INDEXHOI PAROR HOI PARISHOIEURODISNEYHOILON/NPARKLANEList of hotels in ParisList by proper nameList by city/hotel nameBASIC AVAILABILITYAfter seg 2 (city/time/date from seg)/2 HOAHOA20JUN25JUNATHHOA*RAvailability, 20 - 25JUN in AthensRedisplay previous availabilityCOMPLETE AVAILABILITYHOC13OCT15OCTBRUComplete availability 13-15OCT in BRUHOC1Complete availability from HOA, line 1HOC*R/GBPRedisplay previous HOC in GBPNote: Booking should always be done from complete / inside availability.HOA SEARCH QUALIFIERSHOA/D10KHOA/N-PARK S SEC l located within 10KMSpecifying hotel nameHotel located at airportHotel located at theatre districtHotel currency in GBPHotel Vendor Chain codeDisplays weekend ratesFacilities required at hotelDisplay multi-level rate access codeReference point DisneylandLimousine from arr or reference pointUpdate corporate availability rate, 2 nights15THE GALILEO POCKET GUIDE

HOTEL DESCRIPTIONHOD2HODS7/COMM DPSTHOV3HOVS3N1A2D3N1B1DCOR/CD123456/SI-ROOMFACING POOL/GDPSTAX98567432859EXP1199Description of hotel on seg 2.Description of hotel on seg 2 of BFDisplay seg 7 by property keywordsDisplay rules on line 3 of inside availabilityDisplay rules on seg 3 of inside availabilityHOTEL SELLSell one deluxe room from line 3Sell room at the corporate rate from HOCgiving credit card as a depositSELL INSIDE AVAILABILITY VENDORIdentity ' ' sign before the hotel chain code on HOA displayAfter doing a basic availability, enter HOC1 (where 1 indicates theline # on basic availability). This will display a table with roomrates on the left & room description on the right. At the bottom ofthe page are tab stops.Tab to HOV to check for the rules and regulations of a particularrate.After confirming the above. TAB to N1 INSIDE & input the line #sof the room to be booked along with the sell qualifiers.16THE GALILEO POCKET GUIDE

HOTEL MODIFICATIONSAdd / change an optional field for seg3HOM30/SI-NONSMOKING ROOMHOM2R/1A1D-2Modify room or bedding type and thenumber of peopleCancel optional field for seg 3HOM3X/SICANCEL HOTEL SEGSX2XH@2XKCancel seg 2 completelyCancel last hotel segs on Booking File,Cancel hotel seg, without advice to hotelQUEUEING TO HOTEL VENDORG C * 1 1 / H T L/FORTE or FEV.HFE*ADVISEROOM FACILITIE SQEB/VVFQEM/VVFCheck queue code for vendorSend vendor remark to hotelQueue Booking File to hotel vendorQueue NP. messages to vendor17THE GALILEO POCKET GUIDE

FARESBASIC FARE DISPLAY ENTRIESFDPARFare Display from your location city toFDI4AUGLONPARFDLON*CNN:NUCParis for todayFare Display from London to Paris for l4AugDisplay child fare in NUC to LondonFDDXBNYC-RT/BAFD I 4AUGPARPAR-Display Round Trip fare on BARTWFDLONPAR14DEC*PTCFDDXBLHR14MAR-Display Round The World fares (RTW) from -RT@SPCLSRequest for B class fare on BAFare display (applicable public fares only)Fare display (applicable airline private fares only)Display all passenger type codesFTAXDisplay fare from Rome to London on AZ,return special fares onlyDisplay list of countries with tax informationFTAX-GBFTAX*PFC-DENFTAX*PFC-UADisplay tax information for a specific countryDisplay Passenger Facility Charge for a cityDisplay PFC policy for specific airlineFARE DISPLAY-FOLLOW UP ENTRIESPTCFN*2FN*10For a full list of Passenger Type CodesDisplay fare notes by paragraph menuDisplay fare notes by specific paragraph numberfrom paragraph menu (IFD only)FN*1/ALLFN*3/SFDC*1FDC*2//NWDisplay all fare notesDisplay Summary of fare noteBooking code exceptions for primary carrierDisplay booking codes for primary carrier on line 2using secondary carrier NWFR*2FDDBOSFDOSYDAVAV7AVR/10JUNFDADisplay route informationChange Destination cityChange Origin cityConvert current Fare Display to an availabilityAvailability for the fare on line number 7Reverse availability for I0JUNChange an availability display into a fare display usingthe original availability criteria e.g., carrier,date etc.18THE GALILEO POCKET GUIDE

SEARCH QUALIFIERS*RP75Discount fare by percentage/UA/CO/US/L OR /S(up to 100)Carriers (Max. 3)Long display or short display/Q-OW OR -RTinclude Q surchargesJourney type (one way/round trip)@YLE3M*ADT*CNN*INF:USD:NUC:LOCExact fare basis codePassenger typeDisplay fares in the specified currencyDisplay fares in NUCFollow-on from NUC Display.APFDSFOLAXV26NOVDisplay fares in local currencyGlobal indicator (IFD only)Validate fare restrictions on specifiedDATE - Display applicable one way faresFDLONMIAV15DEC12JAN/BAValidate fare restrictions on specified dates anddisplay applicable return faresFDLAXSYDV10JUN20JUN/UA:PValidate fare restrictions and display applicableprivate fares for specified datesINFOLINK ENTRIESL@LH/FD03MAYDXBFRAFDL@LHL@LH/MDGC*70/3Link into LH and display fares from DXB/FRAConverts FD display to LH OWN DISPLAY.(Follow up entry only)Move down to next screen on LH fare displayAirlines with infolink fares(Direct fares access)19THE GALILEO POCKET GUIDE

FARE QUOTE PLANNERFQPDXBPARDXBQuote for unbooked routing DXB PAR DXBon any carrier and any classFQPBOMFRABOM AIFQPMIA UA.CRIOFQPDXBXFRANYCX-FRADXBQuote fare for BOM FRA BOM on AIQuote for MIA RIO using UA in class CNOSTOP at FRAFQPDXBFRA,-AMSROMDXBSurface transportation FRA / AMSFQPDXB EK.J15JUNLON EK.J20JUNDXBQuote for unbooked routing DXBLON on 15 Junon EK J class and return on 20JUN in J class on EKFQPDXB18JULBOM12AUGDXB@SPCLS Quote special fares for DXBBOMDXB.Outbound on 18JUL and return on 12AUGFQPDUB 10AUGXLONJNBQuote fare for DUBLONJNB for travel on 10AUGwith no stopover in LONFQPZRHNBHKGMNL LXFQPDXBBOMDXB@YEE4M*C08FQPROM AZ.J10NOVCHI.PARQuote fare for ZRHMNL on LX without breakingthe Fare at HKGQuote return fares for a child. For unhookedRouting DXB BOM DXB. Where NN stands for the ageQuote one way fare for unbooked itinerary forROM to CHI on the 10NOV using AZ in J classfor sale and ticket issued in PARISFOLLOW UP ENTRIESFQP*FQP*2FQL3FQN2FN3/ALLRedisplay fare quote planner summaryRedisplay linear fare quote planner summary forfare number 2 from summary displayDisplay fare quote ladder for fare number 3 fromSummary displayDisplay fare components for fare number 2 fromSummary displayDisplay all notes from component 3 fromcomponent Summary display20THE GALILEO POCKET GUIDE

FARE QUOTE PLANNER UPDATESFQP@S3/4JULFQP@S2 IB.CFQP@S3.Y.5 KLFQP@*CNNChange date of segment 3Change carrier and class of segment 2Change segment 3 to Y class and segment 5 tocarrier KLChange request to a child where NNFQP@S3/16AUG/.Cstands for ageChange segment 3 to the 16Aug and whole itineraryFQP@CEKto C ClassChange request to include EK as the plating carrierFARE QUOTE ENTRIESFQFQBBFQBCAdult fare for all passengers in a BFBest buy in a BFComparison quote against FF in BFFQBAFQABest buy irrespective of availabilityAlternate fares for itinerary(IFQ only)NOTE:All these entries may be followed by the pricingmodifiers that follow. Infants specified in the namefield will be quoted at the infant rate.For itineraries which containU.S. Points include plating carrier modifier.For example FQCSR.*** FARE QUOTE ***21THE GALILEO POCKET GUIDE

PRICING MODIFIERS** PASSENGERS **FQP2/CBAQuote itinerary for passenger 2(adult or specified infant) for itinerary with platingcarrier BAQuote itinerary for passengers 1 through 4Quote itinerary for passengers 2 and5 passenger nos. Must be in ascending uote for passengers 2 to 4 adult faresand passengers 5 to 7 child fares withplating carrier UA where NN stands for the age ofthe childQuote best buy for passenger 1 adult andpassenger 3 and 4 child fare where NNstands for the age** SEGMENTS **FQS3-5Fare quote for segments 3 through 5FQBBS2.5Fare quote best buy for segments 2 and 5** SPECIFIED BOOKING CLASS **FQ.YFare quote for lowest applicable fare in Y class** SPECIFIED FARE BASIS **FQ@YLEE3MFare quote all segments with fare basis YLEE3MFQS2-3@J2Fare quote segments 2 and 3 with fare basis J2FQP1.2*CNN@YEE3MFare quote itinerary - passenger 1 adultand passenger 2 child. Both with fare basisYEE3M. NN stands for the age** CURRENCY **FQ::USDFare quote fares filed in the currency specifiedFQ:USDQuote an itinerary and show the equivalent faretaxes and total in USD at the bank rate22THE GALILEO POCKET GUIDE

FILED FARE DISPLAYDisplay a summary of all filed faresDisplay linear fare construction for quote 1Detailed linear fare construction of all filedfaresLinear fare construction, all fares for pax3Cancel filed fare 3Cancel filed fare 3 for Pax 1 through 3To restore filed fare 1 after ticketing*FF*FF1* FFALL*FFP3FX3FX3P1-3FF1@RCURRENCY CONVERSIONFZS3F Z I / AL LFZI NUCl2 0 0 .00AED/UFZINUC400.00GBP/ S3Convert fare on line 3 to own currencyDisp all IATA ROEsConvert NUC to specified currencyConvert NUC to GBP & then to AEDDisp BSR against own currencyDisp all BSRs against own currencyConvert currency to own currencyConvert currency at rate specified by userConvert fare on line 3 to own currencyFOCALPOINT SHOPPINGBasic Itinerary & Routing ModifiersFS LHR2 0 DE CS I Aone way flights and low fareoptions round trip requestcircle trip searchSurface Sector and Connection ModifierFSFRA10JUNLHR--LGW20JUNFRAsurface sectorFS FRA1 0 JUNX- AT LFLL2 0 JUNX- AT LFRA co nnect ing p o intRegardless of Availability less of availabilityround trip itineraryPricing & Availability ModifiersI. Pricing Modifiers follow the basic itinerary & routing separated by a singleplus ( )2. Availability Modifiers follow the basic itinerary separated by a double plus( )3. Multiple Modifiers are always separated by a slash (/)23THE GALILEO POCKET GUIDE

FOCALPOINT SHOPPINGPricing ModifiersFSLON12AUGPAR28AUGLON :Pprivate fares onlyFS1FRA10JUNLON20JUNFRA *C04FS2HKG10NOVBKK12NOVHKG P1.2* C04passenger type codemulti passengercombinationAvailability Modifiers used at Itinerary LevelFSORDI0JUNDEN20JUNORD //*Apreferred allianceFSSYD12JUNAKL15JUNSYD /QF/NZFSSIN10JUNHKG20JUNSIN -FIRSTFSCDG10JUNMAD12JUNCDG .Dpreferred carrierspreferred cabin classpreferred type of flightPricing modifiers are followed by single and availability modifiers areseparated by double :FS3ZRH 10JUNLHR20JUNZRH :P /LX/.D . combination of modifiersAvailability Modifiers used at Flight Segment d carrierpreferred cabin classpreferred departure timeMultiple Availability Modifiers can follow the destination city, eachseparated by a slash (/):FSCDG12JULMAD.D/.M14JULBUE.SO/.E . preferred type andtime of flightAirline & Alliance ModifiersFS /BAFS /LH#FS /SQ/TG/CXFS /LH-/BA-/AF-preferred carrieronline preferencepreferred carriersexcluded airlinesFlight Type ModifiersFS .DFS .CFS .SOFS .SIdirect and nonstop flightsconnecting flightssingle online connectionssingle interlineconnectionsdouble onlineconnectionsdouble interlineconnectionsFS .DOFS .DI24THE GALILEO POCKET GUIDE

FOCALPOINT SHOPPINGCabin Class ModifiersFS -ECONFS -BUSNSFS -FIRSTeconomy class preferencebusiness class preferencefirst class preferenceDay and Time ModifiersFS AT2FS DT2FS JT 1 2FS #7FS -2arrival time windowdeparture time windowjourney timesearch for 7 days latersearch for 2 days earlierAirport & Itinerary ModifiersFS IFS MFS MLHRFS .ATLFS .JFK-price as bookedmulti airport searchmulti airport searchpreferred via pointexcluded via pointPassenger Select & Passenger Type CodeFSP1FSP1.4FS**GVTFSP1.2*C04.3*INFpassenger selectmulti-passenger selectgovernment fares onlypassenger type codesSegment Select, Stopover and Connection ModifiersFSALLFSS1FSS1.4FSO1FSO1.4FSX1FSX1.4select all flight segmentssegment selectmulti segment selectsingle stopover pointmultiple stopoverssingle connecting pointmultiple stopoversFormat ReferencesH/FSaccess help index pageHELP FS-SE ARCHaccess list of searchmodifiers25THE GALILEO POCKET GUIDE

DOCUMENT PRODUCTIONLINKAGE TO PRINTER(HMLM - HELP ME LINK MACHINE)HMLMEC1234DTHMLMEC7890BIHMLMEC5678DATicket printer EC1234 for Demand printIternerary printer EC7890 for Batch printGMIR printer EC5678. Demand printHMLMEC2468DSSatellite printer EC2468 for Demand printDESIGNATE STOCK TYPE(HMOM - HELP ME OPERATE nnect printer for ticketingConnect printer for itinerary/invoiceChange printer status to UP modeHMOMEC1234-DBring printer DOWN (for loading tickets)DISPLAY LINKAGE(HMLD - HOW'S MY LINK DOING)HMLDDisplay devices linked to workstationTICKET STOCK TABLE(HMSA - HELP ME STOCK ADD)First Ticket # should he followed by Check digit of the Audit /4400608/9/S* IATA#HMSD (How's mystock doing?)HMSX-44007891001/4400789500/400Add ticket stock #s 100 to 500, total 400Add ticket # to satellite printer with IATA#Stock DisplayDelete ticket range from stockTICKET PRINTER ( TINS ) TABLE(HMTN - HELP ME TINS #S)Note: Ensure that ticket # on the printer matches with ticket # on the TINS TNEC1357/DHMTNEC1234/RETURNAdd tickets to printer EC 1234Display TINS table.Display tkt #s in TINS table for EC 1358Return unused ticket to Stock table26THE GALILEO POCKET GUIDE

TICKET & INVOICE REPORTS - TINS(HMPR - HOW'S MY PRINT REPORT)HMPRTINS report for todayHMPR/XXXTINS report for branch XXXHMPR/25APRTINS report for a specified dateHMPR/EC3254/25APRPrint TINS report for specified dateTICKET #s VOIDING / 4007899201-923TRU/12544007899201Void ticket #

THE GALILEO POCKET GUIDE. 2 THE GALILEO POCKET GUIDE INTRODUCTION SIGN ON . Availability London to Paris 15/Jan First available flight on or after the 15/Jan from London to Paris . B444444 Enter travel agent & pax contact P.1@DXBT* 123456 Change phone P.@ Delete phone Note: Do not use