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LETTER FROM THE PRESIDENTTo this end, there is a basic, simultaneous requisiteto be met as a listed company: to create direct andindirect economic value to promote wealth acrossthe entire value chain. In 2018 we increased ourturnover in Spain by 9% to 1,083 million euros whileour share price rose by 28%.These results are due to our commitment andinvestment in new digital technologies and growthmodels such as Industry X.0, Cloud, IntelligentOperations, the New Information Technologiesand Platforms, Security, Digital and InteractiveMarketing, Data Driven or the Call Centers of theFuture. Without the success of this commitment wecould not speak of 62% rotation in turnover in “theNew”, that is, services related to the Cloud, Securityand Digital (Interactive, Mobility and Analytics).For this we are proud to enjoy the trust of our379 clients in Spain, including 80% of the IBEX35 companies and 70 of the largest companies inour country. Together we are making the digitaltransformation of Spain possible and enhancinghow the world lives and works.Another key plank of our evolution is Innovation. In2017 we announced the creation of our InnovationArchitecture which helps our clients to maximizetechnological disruption and leverage opportunitiesfor growth, generating value and a real impact ontheir results. In 2018 we have added a new creationin Spain: the Liquid Studio in Madrid, focusedon flexible technological developments whichsupplements theDigital Hub in Madrid, which launched in 2017.There, we have carried out over 70 projects (proof ofconcept, minimum viable products ) and over 80innovation sessions and 150 events with clients wereheld.Our commitment to innovation is firm. We haveplaced the talent of over 2,700 professionals at itsservice, doubling the previous year’s number andinvested more than 800 million dollars in R&D&iglobally. This combination of talent and investmentinforming our Innovation ecosystem enables usto offer start-to-end solutions to organizationsfrom every sector and industry. To this end, ourbusiness combines the capabilities of the start-upsecosystem, Innovation Drive Enterprises (IDEs) andacademic and scientific centers. Thus, we have alocal network of over 500 start-ups in Spain and aglobal, Open Innovation program for over 200,000start-ups.The internal transformation we have carried outover recent years has played a major role in theevolution of our business model.Today, more than 90% of our infrastructures havebeen migrated to the Cloud and our commitmentto platforms has enabled us to become Microsoft’sstrongest ally worldwide, to be pioneers inSalesforce and SAP, or forge alliances with over 180market and technology leaders.TABLE OF CONTENTSAlways within a secure environment for our clientsand professionals: we have invested in developingleading capabilities in cybersecurity supported byour cybersecurity center in Israel and have givenover 20,000 hours training in information securityfor our professionals in Spain and over 17,000 hoursin ethics and compliance.Our clients and the market have recognized ourwork. We are one of the most valuable brandsin the world for Interbrand, BrandZ or Fortune;and one of the best places to work in Spain andworldwide for Universum, Merco, Top Employers orFortune. Analysts ranks us as leaders in our businessareas and clients and parties have recognized ourexcellence during the year with numerous prizesand awards.Not to forget the initiative “Together for theEmployment for the most Vulnerable”, led by theAccenture Foundation, which has also receivednumber prizes during the year.There is one distinction I should like to highlight:that of the most diverse and inclusive companyin the world, according to the Thomson ReutersIndex. Approximately 40% of our workforce inSpain comprises women and we are committed toachieving parity in 2025. We live in a diverse worldand need diverse talents, capable of understandingthe needs of our clients, to innovate, be morecreative and reflect society in the corporate world.To do so we have created a Diversity Committeeformed by representatives of LGBT collectives,women, disabled persons, the Accenture Foundationand professionals of different ages, nationalities andcultures that drives diversity and generates addedvalue for our business.Related to people management, one of our goals is tocontribute to sustainable development in Spain andcreate quality employment. Last year we hired over2,500 persons, of whom for 1,491 it was their first job.In this commitment to talent I should like to underlinethe search to hire Professional Training profiles. Wework with training centers to adapt their academiccurriculum to the needs of companies, so as toincrease the employability of young people. Oneexample is the collaboration agreement signed withthe Community of Madrid to boost the employabilityof the students at eight Professional Training centers.We have invested 9.7 million euros in thiscommitment to talent in Spain over the past year,always within a safe, healthy working environmentthat promotes the wellbeing of our professionals.We should also like to extend our sustainabilitycommitment to the corporate fabric of our countryby maintaining indirect employment and fosteringgood practices. To this end, we have hired over1,200 suppliers applying corporate responsibilitycriteria, of which 88% are nationals and werequire them to subscribe our CSR principles andprocedures.102-145

The environmental legacy we leave for futuregenerations is also key: in 11 years we havereduced indirect CO2 emissions by 60%, energyconsumption by 64% and paper consumption at ourfacilities by 89%.I cannot end without underscoring the work carriedout by the Accenture Foundation, one of the keyplanks of our Responsible Consulting model, thatdirects the social action of Accenture and of ourprofessionals in the form of free consulting services,financial donations and volunteer work.The initiative “Together for the Employment of themost Vulnerable”, led by the Accenture Foundation,has trained over 449,000 vulnerable individualssince 2012 and invested 32.4 million hours intraining and improving the job opportunities ofcollectives who are especially vulnerable in termsof employment. It is for this that the SpanishGlobal Compact Network has awarded us for ourinnovative implementation of SDG 8 (Decent workand economic growth), with this initiative, anotherreason for Accenture in Spain to be proud.This Corporate Responsibility Report is thereforeour triple accountability (economic, social andenvironmental) to all our stakeholders, not onlyfor what we achieve but also for how to do so.As a sign of transparency and credibility, thisreport was verified by external auditors, in linewith the most demanding option of the GRI,”thorough compliance” and the “Advanced” levelfor our support for the ten principles of the UnitedNations Global Compact. In addition, AccentureSpain has always promoted compliance with the 17Sustainable Development Goals approved by theUnited Nations, being the first organization in theworld in achieving the GRI Mapping SDG. Lastly, ithas followed the guidelines of the ComprehensiveReport Framework of the IIRC and the law onthe Disclosure of Non-financial information andDiversity.I should like to conclude by quoting a phraseof Pierre Nanterme from 2013, the president ofAccenture at that time and the chief driver of the“New Accenture”: “the combination of digitalcapabilities and our deep industrial knowledgewill create a great competitive advantage forAccenture”. Seen in retrospect, these words provedtrue and we could not speak of Accenture todaywithout that ambition from 2013.Pierre passed on 31 January 2019 after 36 years fullydedicated to building up Accenture and I would liketo recognize and thank him for the affection andsupport he always showed towards Spain, Portugaland Israel, the countries that form our geographyas a Region within Accenture. Pierre alwaysemphasized his trust in our talent, innovation andcommitment; acknowledging our achievementsand constantly encouraging us to demonstrateour leadership in the global organization underthis premise: “What is the goal of having the besttechnologies and living in the world we live in? Let’sjoin forces to make the world a better place”.Let these words serve as a tribute to all he has givenus and the great legacy he leaves behind.Let is also be a homage, not only as recognition ofPierre Nanterme, but as our gratitude to our clients,stakeholders and society in general for trusting in usand helping us create the future now in the present.These, in the worlds of Pierre, are Accenture’s trueraison d’être.Juan Pedro MorenoPresident and CEO of Accenture in Spain6102-14

TABLE OF CONTENTS7

CORPORATE RESPONSIBILITY REPORT 20188

01. CORPORATE RESPONSIBILITY IN SPAINTABLE OF CONTENTS01CORPORATERESPONSIBILITYIN SPAIN9

CORPORATE RESPONSIBILITY REPORT 2018Creating value from the present. for the future. preserving our legacy over time. providing value to all stakeholders. CorporateResponsibility Master Plan without sacrificing our principles. and maintaining our commitment to society’ssustainable development. This is how weunderstand our RESPONSIBILITY as a COMPANY;exercising RESPONSIBLE CONSULTING that provesour commitment to SUSTAINABILITY.10

TABLE OF CONTENTS01. CORPORATE RESPONSIBILITY IN SPAINCREATING VALUE FROMTHE PRESENT. FOR THE FUTURThis way of understanding business is seen through its responsiblemanagement model, which is based on a constant search foreconomic, social and environmental balance. Only in this waycan we encourage the creation of real value in the present, whilepreserving the heritage that belongs to future generations.This way of understanding business is seen through its responsible management model, which is based on aconstant search for economic, social and environmental balance. Only in this way can we encourage the creation ofreal value in the present, while preserving the heritage that belongs to future APPROACHENVIRONMENTALAPPROACHThe Corporate Social Responsibility (CSR) area of Accenturein Spain is committed to ensuring the creation of value fromthe present, for the future. Moreover, it is responsible fordeveloping, implementing and monitoring a sustainabledevelopment strategy that takes in account the concernsof all stakeholders. In doing so, it places under observationany market trend or client stakeholder demand which mayrepresent a risk or an opportunity. All this is integrated andmaterialized in a way of understanding our business that wecall “Responsible Consulting”.The result of this work has been described in this reportfollowing the “Comprehensive” option of the GRI Standardsand it has been acknowledged by GRI with the seal thatattributes the correct application of these criteria (Seepage 113).Optimize resources to boost growth ofan efficient business that guaranteesthat its financial management isproductive and achieves economicperformance to ensure the necessaryprofitability. We not only safeguardthe organization’s longevity butalso its capacity to generate wealth,development and trust throughout theentire value chain.SOCIAL APPROACHThe importance Accenture hasalways given to people is based on theconviction that long term sustainabilityand business positioning arecompletely aligned with stakeholdercommitment and satisfaction. Oneof our distinctive characteristics isthe implementation and continuousimprovement of initiatives and policiesaimed at promoting the developmentand wellbeing of the many groups thatinteract with us.ENVIRONMENTALAPPROACHThe organization fosters respectfor the environment by promotingprograms aimed at reducing its impacton the environment and by spreadingawareness of environmentally friendlyhabits among all stakeholders.Our environmental performanceis evaluated and monitored byimplementing and maintaininga management system at all ourlocations.102-1511

CORPORATE RESPONSIBILITY REPORT 2018.PRESERVING OUR LEGACYOVER TIMETo offer more and better responses to ourstakeholders’ needs, expectations and concerns,we have followed the new International IntegratedReporting Framework of the InternationalIntegrated Reporting Council (IIRC).The value of all our resources which, as in this report, are interrelated in our daily work will contributeto developing our business now and in the future.12INTELLECTUAL CAPITALSECTOR CAPITALOur five business areas (Strategy,Consulting, Digital, Technology andOperations) are the drivers of innovationaround which our company’s intellectualcapital revolve. They all contributeto strengthening our capacities anddeveloping knowledge. It is throughthese areas that we create, acquire andmanage our key assets so we can offerclients integrated services. We offeradded value based on a very diverserange of exclusive patented projects,our own processes and methods and thetalent of hundreds of thousands of peoplewith extensive experience, among otherthings.By combining exhaustive capacities inall sectors and business areas and ourdeep knowledge of each industry wework closely with our clients to help thembecome high performing businessesor Public Administrations. By using oursector knowledge, our experience inoffering services and our technologicalcapabilities, we can identify new businessand technology trends and developspecific solutions to help clients in everyindustry enter new markets, increaserevenue in existing markets, improve theiroperational performance and offer theirproducts and services more effectivelyand efficiently.To protect Accenture’s intellectualproperty, we take into account the lawson patents, trade secrets, copyrights andtrademark rights, as well as contractualagreements. We know that innovatingis one of the best ways to enrich thiscapital and new solutions are developedthrough our Innovation Architecture, sothat our business, our clients’ businessesand that of other stakeholders can adaptto the new environment and lead thenew era.This extensive experience represents oursector capital, which we have classifiedinto five industries: Communications,Media and Technology; FinancialServices; Health and Public Sector;Industry, Consumer Goods, Retail,Pharmaceutical Industry and sector(Products) and Natural Resources,Chemicals, Energy and Utilities(Resources).

01. CORPORATE RESPONSIBILITY IN SPAINTABLE OF CONTENTSHUMAN CAPITALNATURAL CAPITALAccenture’s sustainability and positioningdepend on one asset that is essential inany consulting firm: its human resources.Our objective of responding to newbusiness requirements and anticipatingfuture market scenarios demands theutmost alignment between our businessstrategy and our human resourcesstrategy. Therefore, we focus onattracting and retaining the best talent,providing competitive and outstandingcareers and training, fostering ethics andequal opportunities, defending diversityand inclusion, facilitating dialog andincreasing our people’s flexibility andwellbeing.Respect for the environment andthe implementation of programsaimed at reducing our impact on theenvironment are integrated in ourorganization’s daily routines throughits Environmental Management System.This encompasses all the processesand best practices that affect theenvironment. Furthermore, Accentureis not only committed to reducingits environmental impact but alsoto promoting awareness among itsstakeholders to preserve the naturalcapital received, which must bedelivered to future generations.We are aware that our company’sprestige is rest on the talent, experience,skills and motivation of the hundredsof thousands of people that havecommitted to –and remain committedto– linking their professional lives toAccenture.FINANCIAL CAPITALWe have always been faithful to theprinciple of maintaining the necessaryprofitability to guarantee our businesslongevity, prove ourselves to be anattractive investment and create valuefor shareholders. As a company that islisted on the New York Stock Exchange,one of our main responsibilities iscreating value in the short, medium andlong-terms.Moreover, Accenture uses all its financialfunds to provide not only services, butalso the investments needed to maintainthe value of all its other capital.RELATIONAL CAPITALAccenture believes it is very importantto establish and maintain solid bridgesthat foster relationships of trust withcurrent and potential stakeholders.That is why one of the main objectivesof the Accenture Spain CorporateResponsibility Master Plan lies increating value for all stakeholders andfor society at large, thereby fosteringthe development of our social andrelationship capital.Accenture strengthens its long-termrelations with clients by earningtheir trust. We win our investors’ andshareholders’ loyalty by demonstratingaccountability. We establish ties with ourprofessionals beyond their employmentcontracts through contact with ourAlumni group. We commit to suppliersand build teams with them. We havecreated an innovative ecosystem thatconnects groups that need each otheryet which were not in contact. We workwith the most relevant institutions inSpain and are concerned about boththe most vulnerable, and those whohelp them, through the AccentureFoundation.13

CORPORATE RESPONSIBILITY REPORT 2018.PROVIDING VALUE TO ALLSTAKEHOLDERSMATERIALITYOnce again, a materialitye study was conductedduring this reporting period to determine andprioritize the relevant aspects which, if not takeninto consideration, could pose a risk to thecompany’s sustainability. To this end, all issuesthat may affect Accenture’s business feasibility,market positioning or reputation are consideredmaterial. Therefore, they include all matters which,if ignored, may have consequences for one ormore stakeholders.The results of the materiality study, ourstakeholders’ expectations, the positive andnegative effects of our activities, market trendsand sector opportunities were analyzed andinterpreted by the Corporate ResponsibilityDepartment. This means the information obtainedmay be taken into account when making decisionsand planning strategy. The process includesreviewing, updating and prioritizing the programsand actions related to the seven commitmentsacquired through the Corporate ResponsibilityMaster Plan.Furthermore, to draft the content of this report, wetook the proper steps to identify relevant issuesand matters, prioritize them to determine theirrelevance and validate the results, as well as theextent to which each is covered.Once published, we review the report to beginpreparing the following cycle, always applyingthe GRI principles related to each one of thesteps:Sustainability context», «Materiality»,«Completeness» and «Stakeholder inclusiveness».14102-44, 102-46, 102-47, 103-1, 103-3The process began by identifying the issuesand matters that are relevant to Accenture,considering our complete sustainability approachand the influence they might have on our mainstakeholders and vice-versa.Once the preliminary list was prepared, weassessed the issues to determine each one’simportance; this is essential when beginning theprioritization process.At the same time, the Corporate Responsibilityarea analyzed all the information compiled anddetermined the importance of the economic,social and environmental impacts based onfactors such as the probability and severity ofthe effect, the risks and opportunities, long-termperformance and influence on competitiveness,among others.At Accenture, we are aware that material mattersmay affect the organization or its environment,as any effect which initially seems only external,ends up affecting the sense of belonging andproductivity of internal stakeholders. Likewise,any effect which a priori may seem only internal,ends up affecting the company’s profitability andimage, which are of great importance to externalstakeholders.

TABLE OF CONTENTS01. CORPORATE RESPONSIBILITY IN SPAINThe issues Accenture considers to be material are outlined below:ECONOMIC ASPECTS Financial sustainability Economic performance Solvency and economicefficiency Direct and indirect economicvalue Transparency Digital economy Acquisitions Good Corporate Governance Ethics and compliance Risk control and management Fight against corruption andbribery Innovation Fight against unfaircompetition Responsible purchasingmodel Competitive business model Intellectual property New opportunities,capabilities and technologies Promoting ethical, social andenvironmental practices insuppliers Digital transformation 2030 Agenda Alliances Contribution to economicSDGs Information security andcybersecurity Privacy and data protectionSOCIAL ASPECTS Human capital management Attraction, retention andmanagement of talent Creation of qualityemployment and youngemployment Professional and personaldevelopment Performance evaluation andcompensation Flexibility and work-lifebalance Support for the employabilityof vulnerable groups Promotion and respect ofHuman Rights Aid to the third sectororiented to training ofdisadvantaged people Relationship withstakeholders Guidance and academiccontribution according to thedigital technological demandof the market Psychosocial aspects Promotion of STEAM studies(Sciences, Technology,Engineering, Art andMathematics) Diversity and equalopportunities Social Action: donations andvolunteering Training and knowledge Safety,

the commitments set out in the Corporate Responsibility Master Plan, as shown in the table of contents. The Corporate Social Responsability area (responsabilidad.empresarial@accenture.com) Council (IIRC) integrated reports were followed. is responsible for the content of t