Transcription
Korn Ferry AllianceCourse Catalog& Overview 2021 Korn Ferry. All rights reserved
Contents1Delivering Through others2Customer Experience303PM Microlessons323ModalityInstructor-Led TrainingVirtual Instructor-Led TrainingMicro-Lessons 2021 Korn Ferry. All rights reserved
Delivering Through Others Building Trust Under Pressure Dilemma Management Clarifying Performance Expectations First-Line Essentials Coaching Clinic Guiding Collaborative Discussions Correcting Performance Problems Giving Needs-Based FeedbackInfluencing OutcomesThrough Others Offering Rewards and Recognition Leading Change Realizing Talent in Others Leading Complex Decisions Shaping a Motivational Workplace Leading with Influence Accelerating Strategic Initiatives Making Collaborative Decisions Adapting to Constant Change Managing Your Priorities Building Commitment to Results Resolving Conflicts with Your Peers Building Team Pride & Purpose Skillful Conversations Developing Team Agility Storytelling in Business 2021 Korn Ferry. All rights reserved3
Instructor-Led TrainingVirtual Instructor-Led TrainingAccelerating Strategic InitiativesMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesAccelerating Strategic Initiativesintroduces a fundamental principleof organization change – that the realmeasure of effective organizationchange is not how fast implement, buthow quickly your efforts make an impactand how that impact is sustained andeven increased over time. Leaders areintroduced to a set of leadership actionsthat have the greatest impact onStrategic Speed -- the speed with whichinitiatives reduce time-to-value andincrease value over time. Communicates effectively Courage Drives vision and purpose Instills trust Organizational savvy Persuades Plans and aligns Strategic mindsetAccelerate successful execution of projectsand initiatives Communicate about their initiative in a clear andcompelling way Involve people in dialogue about the initiativeand in shaping the execution plan Assess progress, identify obstacles, andcorrect course Reduce the impact unanticipated events haveon executionModalityLanguages1 dayAmerican English2 x 2 hoursAmerican EnglishAudience: Mid-level and senior leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved4
Instructor-Led TrainingVirtual Instructor-Led TrainingAdapting to Constant ChangeMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesAdapting to Constant Changehelps people at all levels build themindsets, skills and confidenceto perform more effectively underconditions of continuouschange and uncertainty. To besuccessful today's complex, ambiguousand volatile times, leaders and thepeople they lead must be highlyadaptable and able to perform at highlevels despite these uncomfortablecircumstances. This program providesa set of techniques for buildingpersonal adaptability. Being resilient Demonstrates self-awareness Manages ambiguity Nimble learning Self-development Situational adaptability Describe their baseline ability to absorb constantchange and uncertainty while maintaining highlevels of performanceIdentify the research-based practices that willimprove adaptabilityUse a process to immediately manage and reducethe impact disruptions, distractions, stress, andanxiety have on their performance Develop an action plan for long-termimprovement of their own and theirteam’s adaptability Absorb more change and uncertainty whiledelivering high levels of performanceModalityLanguages4 hoursAmerican English, Chinese(Simplified), Japanese, German,French, Spanish, Portuguese2 x 90 minsAmerican EnglishAudience: First-level, mid-level and senior leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved5
Instructor-Led TrainingVirtual Instructor-Led TrainingBuilding Commitment to ResultsMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesBuilding Commitment to Resultsprovides mindsets and skills tohelp leaders maximize performancethrough engagement and empowermentvs. command-and-control. Leaderslearn to support their employees'success by tapping into their internalmotivational needs of competence,connection and choice. Recognize and support three basicpsychological needs in the workplace Drives engagement Drives results Explore the perspective of others to createshared ownership of the work Ensures accountability Offer choices to encourage responsibility forachieving goals Interpersonal savvy Speak without judgment to turn complianceinto commitmentModalityLanguages4 hoursAmerican English2 x 90 minsAmerican EnglishAudience: Mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved6
Instructor-Led TrainingVirtual Instructor-Led TrainingBuilding Team Pride and PurposeMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesBuilding Team Pride and Purposedevelops team leaders' capabilities toincrease team commitment, productivityand ability to deliver results. Leaderslearn skills to ensure team members areclear and connected to the both the bigpicture of the team's work as well as thevalue everyone brings to the successof the team. Builds effective teams Collaborates Drives engagement Drives vision and purposeAccelerate team productivity through buildingpride within individuals and teams Accelerate team productivity through buildinga sense of purpose within a team Communicate team goals in a compelling wayto inspire commitmentModalityLanguages4 hoursAmerican English2 hoursAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved7
Instructor-Led TrainingVirtual Instructor-Led TrainingBuilding Trust Under PressureMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesBuilding Trust Under Pressuredevelops foundational mindsetsand skills that allow employees at alllevels to increase productivity andbuild strong working relationships. Being resilient Collaborates Communicates effectively Courage Instills trust Interpersonal savvy Manages conflict Situational adaptability Identify six Basic Principles for buildingcredibility and trust with othersin challenging situationsIdentify and use their Basic Principle strengthsunder pressureUse the Basic Principles to addressproblems and take positive action inchallenging situationsModalityLanguages4 hoursAmerican English, Chinese(Simplified), Japanese, German,French, Spanish, Portuguese, Turkish2 hoursAmerican English30 minsAmerican EnglishAudience: First-level, mid-level and senior leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved8
Instructor-Led TrainingVirtual Instructor-Led TrainingClarifying Performance ExpectationsMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesClarifying Performance Expectationsprovides leaders with a flexible,collaborative approach for settingperformance expectations andkeeping them current and alignedwith organizational priorities overtime. Leaders explore important mindsetshifts that clarifying expectations isn’ta once-and-done or even a quarterlyactivity, and that maintaining aconstant open dialogue aboutexpectations and priorities iscritical in today’s rapidlychanging business climate. Directs work Drives engagement Drives vision and purpose Ensures accountability Plans and aligns Ensures accountabilityIdentify important opportunities to set and/oradjust performance expectations Conduct collaborative expectation-settingconversations with employees Maintain ongoing dialogue about what successlooks like and the work that’s most important Keep expectations current and aligned inresponse to changing conditions Clarify performance expectations in a way thattaps into employee motivation and commitmentModalityLanguages4 hoursAmerican English, Chinese (Simplified),Japanese, German, French, Spanish,Portuguese, Dutch (no FG)2 x 90 minsAmerican English30 minsAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved9
Instructor-Led TrainingVirtual Instructor-Led TrainingCoaching ClinicMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesCoaching Clinic allows leadersmaximize the impact of coachingby helping each employee build thecapabilities that will contribute mostto both their own development andorganizational success. The programexplores mindsets and skills that allowleaders to make effective, individualizedcoaching investments across theirteam members to ensure consistentlyhigh-performance. Develops talent Ensures accountabilityEncourage employee growth and developmentby providing learning opportunities througheveryday work Help employees develop critical decisionmaking skills and greater self-reliance throughbeing a thinking partner Provide feedback in a way that buildsemployee capability Handle challenging coaching situations Increase the return on their coaching investmentModality1 dayLanguagesAmerican English, Chinese(Simplified), Japanese, German,French, Spanish, PortugueseAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved10
Instructor-Led TrainingVirtual Instructor-Led TrainingCorrecting Performance ProblemsMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesCorrecting Performance Problemsequips leaders the skill and confidenceto take prompt and constructive actionwhen faced with performance problems.Leaders learn an effectiveconversational approach to tap intoemployees' self-motivation andownership and to respond to commonroadblocks to change, such asemployee defensiveness. Identify common reasons why leaders delayconversations to correct performance Communicates effectively Describe the consequences a delay has onaddressing performance issuesCourage Develops talent Drives results Ensures accountability Persuades Identify performance situations that warrantcorrective action Prepare for critical components of performanceimprovement conversations Conduct focused, collaborative performanceconversations that generate improved results Respond constructively to defensiveemployee behaviorsModalityLanguages4 hoursAmerican English, Chinese (Simplified),Japanese, German, French, Spanish,Portuguese, Dutch (no FG)2 x 90 minsAmerican English45 minsAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved11
Instructor-Led TrainingVirtual Instructor-Led TrainingDeveloping Team AgilityMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesDeveloping Team Agility helps leadersto enable their teams to act as acohesive unit to adapt to changingconditions quickly, with ease andflexibility. Leaders learn strategies andskills to clarify how their employees willwork together, to provide learningopportunities, and to keep their teamsfully informed of organizationalstrategies and priorities. Being resilient Builds effective teams Builds networks Directs work Nimble learning Develop team agility through day-to-daybehaviors and actionsSelect and use agility tools to: Focus team effort and energy Help team members quickly gain new skillsand knowledge Help the team stay current on informationneeded to produce resultsModalityLanguages1/2 dayAmerican English2 hoursAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved12
Instructor-Led TrainingVirtual Instructor-Led TrainingDilemma ManagementMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesDilemma Management providesleaders and teams with a strategicapproach to conducting focused,collaborative discussions toanalyze and take action on complexbusiness issues where there is no"right" answer or "best" solution.The process engages stakeholdersto explore each opposing position orpoint of view on the issue to uncover itsdistinct advantages and disadvantagesand develop a strategy that achievesthe advantages and minimizes thedisadvantages of both position. Decision quality Manages ambiguity Manages complexity Nimble learningUnderstand the dynamics of leadershipdilemmas and why it is so important tomanage them Differentiate a problem from a dilemma Identify and analyze dilemmas Develop strategies for managing dilemmas Lead team members, work groups, andother stakeholders in using the dilemmamanagement processModalityLanguages4 hoursAmerican English, Chinese(Simplified), Japanese, German,French, Spanish, Portuguese2 x 90 minsAmerican EnglishAudience: Mid-level and senior leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved13
Instructor-Led TrainingVirtual Instructor-Led TrainingFirst-Line EssentialsMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesFirst-Line Essentials increases anorganization's capability to deliverresults by equipping managers with thecore leadership skills needed to deliverresults through the people who report tothem. Managers explore mindsets andlearn processes and skills to help themshift from individual contributors tomanagers, delegate, set clear goals,provide feedback and coach, andengage their team members. Directs work Drives engagement Drives results Ensures accountability Plans and alignsDeliver results through the people who report tothem Invest more effort in high-value activities Coach team members to higher levelsof performance Build the team’s capability to drive businessresults through effective goal settingand delegation Maximize team members’ willingness to providediscretionary effortModalityLanguages2 daysAmerican English, Chinese(Simplified), Japanese, German,French, Spanish, Portuguese4 x 2 hoursAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved14
Instructor-Led TrainingVirtual Instructor-Led TrainingGiving Needs-Based FeedbackMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesGiving Needs-Based Feedbackprovides leaders with a process andskills to give feedback in a way thatmotivates employees to take ownershipfor their own growth anddevelopment. Leaders learn howto structure and communicate feedbackthat internally motivation by satisfyingtheir psychological needs forcompetence, relatednessand autonomy. Communicates effectively Courage Develops talent Drives engagement Ensures accountability Interpersonal savvy Persuades Plan and facilitate effective feedbackconversations, both face-to-face andvoice-to-voiceSupport employees’ internal motivation toachieve business resultsImprove performance by helping employees findpersonal benefits in organizational structure andself-generated solutionsReceive feedback in ways that promoteimproved performance and maintainconstructive relationshipsModalityLanguages4 hoursAmerican English, Chinese (Simplified),Japanese, German, French, Spanish,Portuguese, Dutch (no FG)2 x 90 minsAmerican English30 minsAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved15
Instructor-Led TrainingVirtual Instructor-Led TrainingGuiding Collaborative DiscussionMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesGuiding Collaborative Discussionprovides an easy-to-use frameworkand a set of valuable techniques forconducting collaborative, productivediscussions of any type. Leaders buildthe skills and confidence required toconverse comfortably with people up,down, and across the organization. Collaborates Communicates effectively Courage Demonstrates self-awareness Instills trust Interpersonal savvy Manages conflict Values differencesIdentify their strengths and improvement areasin conducting discussions Use a structured approach to move smoothlythrough a collaborative discussion Develop skills to explore other perspectives andauthentically share their perspective Use enhanced skills and knowledge to approachchallenging discussions with greater confidenceand successDevelop an action plan for improvingtheir discussionsModalityLanguages4 hoursAmerican English2 x 90 minsAmerican EnglishAudience: First-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved16
Instructor-Led TrainingVirtual Instructor-Led TrainingInfluencing Outcomes Through OthersMicro-LessonsProgram descriptionLearning objectivesInfluencing Outcomes throughOthers helps leaders hone their abilityto prepare, deliver, and discuss theirideas, proposals, and requests to getthe results they need. Leaders learn aprocess and skills to communicateclear, concise, compelling messagesthat influence outcomes through activedialogue, engagement and collaborationwith others. Describe what influence is and why it’s important Communicates effectively Frame ideas, proposals, and requests from thelistener’s perspective Courage Drives vision and purpose Interpersonal savvy Persuades Behavioural CompetenciesApply a range of strategies to ensure thatspoken messages are compelling and easyto understand Build support and buy-in by encouraging anexchange of ideas, opinions, and concerns Develop collaborative plans to move forward Apply influencing skills to one-on-one, group,live, and virtual settingsModalityLanguages4 hoursAmerican English, Chinese(Simplified), Japanese, German,French, Spanish, Portuguese2 x 90 minsAmerican EnglishAudience: First-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved17
Instructor-Led TrainingVirtual Instructor-Led TrainingLeading ChangeMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesLeading Change develops leaders'capabilities to manage multiple aspectsof organizational change includingdeploying strategies to help themselvesand others adapt to the need forconstant change, communicatingauthentically to engage people andbuild commitment to change, andplanning and managing the lifecycleof a large-scale change initiative tosuccessful completion. Being resilient CommunicateseffectivelyInterpersonalsavvy Managesambiguity Managescomplexity Organizationalsavvy Persuades Plans and aligns Sustain high performance under turbulentconditions through improving their personaladaptability to changeSuccessfully implement a change initiativethrough all phases of the execution life cycleDevelop and maintain a broad base ofcommitment and support for new strategies,initiatives, and programsModality Courage Drivesengagement Drives results Drives vision andpurpose Instills trustLanguages2 daysAmerican English4 x 2 hoursAmerican EnglishAudience: Mid-level and senior leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved18
Instructor-Led TrainingVirtual Instructor-Led TrainingLeading Complex DecisionsMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesLeading Complex Decisions equipsleaders with a process, strategies, skills,and tools for improving the quality andspeed of making complex decisions andensuring that those decisions stick. Improve both relationships and quality indecision-making processes Decision quality Manages complexity Avoid hidden traps when making decisions Assess a decision situation, and takeappropriate actions according to the situation Ensure clarity about the decision to be made,a shared understanding of the situation, andcommitment to the decision Make the decision with consensus or without,as appropriate Check their progress in the decisionmaking processModalityLanguages1 dayAmerican English4 x 2 hoursAmerican EnglishAudience: Mid-level and senior leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved19
Instructor-Led TrainingVirtual Instructor-Led TrainingLeading with InfluenceMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesLeading with Influence helps leadersachieve their priorities and objectiveswith and through people over whomthey have no direct or positionalauthority. The program providesframeworks and skills to support leadersto lead effectively through influence bybuilding strong strategic networks andcollaborative relationships acrossorganizational boundaries. Improve their ability to achieve businesspriorities using non-positional leadership Balancesstakeholders Interpersonalsavvy Create a portfolio of strategicinfluence relationships Builds networks Manages conflict Collaborates Build clarity and accountability, and limitunproductive conflict with people they relyon to achieve their objectives Decision qualityOrganizationalsavvy Ensuresaccountability Persuades Values differences Sustain and enhance theirinfluence relationships Improve their personal influenceModalityLanguages2 daysAmerican English, Chinese(Simplified), Japanese, German,French, Spanish, Portuguese4 x 2 hoursAmerican EnglishAudience: Mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved20
Instructor-Led TrainingVirtual Instructor-Led TrainingMaking Collaborative DecisionsMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesMaking Collaborative Decisionsprovides leaders and team leaderswith an easy-to-use framework anda set of valuable techniques formanaging collaborative group decisionmaking discussions. This programhelps leaders determine if collaborationis required, assemble an effectivedecision-making team, apply a rangeof decision-making tools, and avoidthe typical challenges of groupdecision making. Identify decisions that require collaboration Balances stakeholders Follow a proven process for makingcollaborative decisions Builds effective teams Collaborates Communicates effectively Decision quality Interpersonal savvy Identify the right people to generate options andselect the best option Frame the decision to focus thinkingand collaboration Use practical decision-making tools Manages complexity Manage challenging team behaviors to keepdecision meetings on track Values differencesModalityLanguages4 hoursAmerican English2 x 90 minsAmerican EnglishAudience: First-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved21
Instructor-Led TrainingVirtual Instructor-Led TrainingManaging Your Priorities Micro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesManaging Your Priorities , helpsmanagers and individual contributorsmaster skills and strategies to maintainfocus, handle requests, andachieve required results in today'sclimate of constantly changing priorities,and expectations of 24/7 availability.Beyond traditional time management,this program helps people sustain theirenergy and focus, and effectivelycommunicate to manage and meetexpectations every day. Identify their top priorities Action oriented Assess their current success in sustaining focus Ensures accountability Utilize practical strategies to attain focus andachieve their priorities Plans and aligns Effectively manage requests from colleagues Gather the information they need to respondintelligently to a request Negotiate the terms of requests so they say“yes” more often Ask for help or advice Say “no” gracefully, when necessaryModalityLanguages4 hoursAmerican English2 x 90 minsAmerican EnglishAudience: First-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved22
Instructor-Led TrainingVirtual Instructor-Led TrainingOffering Rewards and Recognition Micro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesOffering Rewards and Recognition develops leaders' capabilities to userewards and recognition in ways thattap into employees' internal needs forcompetence, relatedness andautonomy. Leaders learn to avoidincentives that threaten punishment andinstead to employ a simple process andskills for offering rewards andrecognition that results in improvedemployee engagement, performance,and results. Offer rewards that foster employee motivation Communicates effectively Offer spoken and written recognition thatsupports employee motivation Drives engagement Drives results Interpersonal savvy Situational adaptability Sustain motivation by helping employeesidentify their own contributions Encourage collaborative effort by recognizingteam performanceModalityLanguages4 hoursAmerican English, Chinese (Simplified),Japanese, German, French, Spanish,Portuguese, Dutch (no FG)2 x 90 minsAmerican English20 minsAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved23
Instructor-Led TrainingVirtual Instructor-Led TrainingRealizing Talent in Others Micro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesRealizing Talent in Others helpsleaders match an employee's naturalneed to demonstrate competence withthe organization's need to succeed.Employees have latent talents andexisting skills leaders can fail torecognize and leverage. Turning thesetalents into capabilities by developingothers to their fullest potential isa leader's most important work anda requirement for long-termorganizational success. Develops talent Drives engagementRecognize the psychological needs ofindividuals, and incorporate leadershipbehaviors to support them Uncover high-impact development opportunitiesthat tap into employees’ internal motivation Link employee-development activitiesto business goals and objectives Collaborate on development plans that boostemployee interest and activate productivity Unleash and leverage individual capabilitiesto achieve work-group/organizational resultsModalityLanguages4 hoursAmerican English, Chinese(Simplified), Japanese, German,French, Spanish, Portuguese2 x 90 minsAmerican English15 minsAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved24
Instructor-Led TrainingVirtual Instructor-Led TrainingResolving Conflict with Your PeersMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesResolving Conflict with your Peersdistinguishes between constructiveconflict—conflict that unleashescreativity and innovative thinking andpromotes growth and learning—andunproductive conflict—a destructiveforce that erodes trust andundermines relationships andproductivity. This program providesindividuals with a process and skillsto transform unproductive conflict intoproductive discussions. Reduce the impact that conflict has onproductivity and work relationships Being resilient Collaborates Get a clear picture of the causes behinda conflict Communicates effectively Prepare to address conflict witha resolution mindset Courage Instills trust Interpersonal savvy Manages conflict Talk through a conflict situation objectivelyand non-defensively Develop first steps and trial solutions to beginto resolve a conflict Follow through to keep momentum towarda solutionModalityLanguages4 hoursAmerican English2 hoursAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: TK 2021 Korn Ferry. All rights reserved25
Instructor-Led TrainingVirtual Instructor-Led TrainingShaping a Motivational WorkplaceMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesShaping a Motivational Workplacehelps leaders tailor their communicationto the needs of others in ways thatengage and motivate them. Based onSelf-Determination Theory this programhelps leaders connect with others byappealing to three fundamentalpsychological needs: Competence;Relatedness; and Autonomy. Recognize and leverage three basic needsin the workplace Communicates effectively Create an environment that supportsneed satisfactionDrives engagement Drives vision and purpose Adopt the employee’s perspective to buildstronger working relationships Instills trust Communicate with employees withoutpre-judgment, in an informational way Persuades Increase engagement by generatingopportunities for employee choice in meetingbusiness objectives Facilitate enhanced motivation and resultsModalityLanguages4 hoursAmerican English, Chinese(Simplified), Japanese, German,French, Spanish, Portuguese2 x 90 minsAmerican English45 minsAmerican EnglishAudience: First-level and mid-level leadersTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved26
Instructor-Led TrainingVirtual Instructor-Led TrainingSkillful ConversationsMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesSkillful Conversations developsmindsets and skills that dramaticallyincrease the effectiveness ofcommunication and understandingin organizations. Through highquality conversations organizationsensure all voices are included,perspectives are heard, andassumptions are avoided. Thisdecreases miscommunication thatcan get in the way of relationships,collaboration, and innovation. Build clarity and accuracy in communicating Communicates effectively Test assumptions that underlie communicationsin order to dismantle incorrect ones Instills trust Interpersonal savvy Persuades Values differences Use high-gain questions to enhance skillfulnessof conversations Foster careful listening and speaking in order toensure full understanding Identify their own strengths and areas for furtherdevelopment in skillful conversationsModalityLanguages4 hoursAmerican EnglishAudience: First-level, mid-level, and senior leaders2 x 90 minsAmerican EnglishTrain the Trainer certification: 4 days 2021 Korn Ferry. All rights reserved27
Instructor-Led TrainingVirtual Instructor-Led TrainingStorytelling in BusinessMicro-LessonsProgram descriptionLearning objectivesBehavioural CompetenciesStorytelling in Business focuses onstorytelling as a communication tool thaten
2 x 90 mins Languages American English, Chinese (Simplified), Japanese, German, French, Spanish, Portuguese American English Audience: First-level, mid-level and senior leaders Train the Trainer certifi
