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TRAINING AND CERTIFICATIONBuild expertise and realizeROI faster
ServiceNow Training and CertificationPeople are at the heart of yoursuccess. With training andcertification, your teams will learnto master ServiceNowcapabilities through hands-on,real-world instruction designed tohelp you meet your businessobjectives.We provide support for eachstage of your ServiceNowjourney and for each role withinyour teams.2 2020 ServiceNow, Inc. All Rights Reserved.
“This training took me from being terrified of ourupcoming implementation to being confident thatour team can manage it.”According toGartner, oneof the top fivereasons that ITprojects fail isinadequatechangemanagementand training80%Average project successrate when 1.5% of projectbudget added for training56XMore support is required foruntrained users thantrained users525%Of performance degradesafter 4 years without ongoing training3Source: International Data Corporation 2021 ServiceNow, Inc. All Rights Reserved.
Why ServiceNow94%Incorporating lessons learned fromhundreds of implementations of all sizesand industries, our agile approachaccelerates user adoption, removesbarriers, and reduces the risk of projectfailureOf trained customers have experienced a positiveimpact on their ability to be successful in their jobin relation to ServiceNow products*96%Best decision I made was to useServiceNow to help prepare thetraining and provide the train-thetrainer capabilities.Of trained customers learned new capabilities asthe result of ServiceNow training*9.4/10– Executive Sponsor, ServiceNow customerAverage customer satisfaction score for instructorled courses4*Source: ServiceNow TechValidate Survey 2020-2021 2021 ServiceNow, Inc. All Rights Reserved.
What We OfferOn Demand LearningHundreds of self-service, on-demand courses, organized by learning pathand roleNow AssistGet instructor and community support to help you complete an ondemand course and achieve certification.Technical TrainingSkill up your technical and business team members to administer,implement, manage, and grow the platformCertificationInvest in your employees through industry-recognized certificationsCustom TrainingPrepare your process and end users through hands-on, just-in-time trainingin your company’s ServiceNow instanceChange EnablementLeverage our consulting experts to apply our proven change enablementmethodology focused on user adoption that achieves your businessoutcomesAcceleratorsAccelerate user adoption with our guided workshops, tools, templatesand out of the box training.5 2021 ServiceNow, Inc. All Rights Reserved.
What We OfferSelf-ServiceOn-Demand LearningWHO? Anyone at any level interested inlearning about the ServiceNowPlatformWHEN? Any time during your ongoingServiceNow learning journeyOn Demand LearningExplore options to accelerate your learning. Take on-demand courses, sign upfor live classes taught by ServiceNow experts, and choose your learning path.Self-Paced, OnDemandCoursesPrivate TailoredSessionsVirtual WHY? Obtain new skills Learn the platform Get certifiedVisit Now LearningNow Learning6 2021 ServiceNow, Inc. All Rights Reserved.Enhanced functionality coming in September 2021, including improvedsearch and personalized recommendations
What We OfferNow AssistNow AssistBlended, prescriptive, expert-led training program that gives you a 2-week planfor success.WHO? Anyone at any level interested inlearning about the ServiceNowPlatformWHEN? Any time during your ongoingServiceNow learning journeyWHY? Obtain new skills Learn the platform Guidance and support to help youcomplete the course Get certifiedVisit Now LearningEnrollment in apaired ondemand courseFour, livewebinar sessionsover a 2-weekperiodAccess to port andinteraction withfellow learnersNow Assist courses available on Now LearningServiceNow FundamentalsCustomer Service Management FundamentalsProject and Portfolio Management FundamentalsITSM FundamentalsServiceNow Platform ImplementationCMDB Fundamentals7 2021 ServiceNow, Inc. All Rights Reserved.
Technical TrainingWhat We OfferTechnical TrainingWHO? Platform team members from IT andthe business who will design, build, andmaintain the platform Testers and super usersVirtual sionsSelf-paced,On-demandCoursesHands-onSimulators &Guided ToursWHEN? Our expansive portfolio is appropriatefor all enterprise maturity stages andpersonal skill levelsWHY? Participate effectively in workshops;decrease wasted time on knowledgetransfer; enable platform ownership;realize the power of the platformSee the instructor-led training catalogue8 2021 ServiceNow, Inc. All Rights Reserved.
Choose whichever method works best for youPrivate Instructor-LedPublic Instructor-LedCreate a tailored trainingexperience for youremployees with onsite orvirtual live sessions.Attend a classroom orvirtual session in aconvenient time zone,taught by an expertinstructor.Priced per class (up to 16students per class)Priced per studentPrivate Now Assistfor On DemandPublic Now Assistfor On DemandGet instructor and communitysupport to help you complete anon-demand course and achievecertification.Get instructor and communitysupport to help you complete anon-demand course and achievecertification.Priced per studentPriced per studentOn DemandGet instant access to onlinecontent in Now Learning,any time, from any device.Free, except for selectcoursesAccess industry-leading learningacross multiple product linesLearn core content aligned tocertification examsPractice what you are learning inhands-on labs and simulationsReceive course completion badgeand showcase sought after skillson your Now Creator profileLive interaction with an industryexperienced instructorLearn from peers and network withothers in the ServiceNow communityReceive a course participant guideReceive a free certification examvoucher in applicable coursesHost training exclusively for youremployees, on-site or online atyour locationEnjoy personalized support fromServiceNow coordinators to scheduleand run your session(s) 2021 ServiceNow, Inc. All Rights Reserved. Confidential.99 2021 ServiceNow, Inc. All Rights Reserved.
What We OfferCertificationWHO?Technical platform users System Administrators Developers Implementers Application Specialists Business Process Analysts Master ArchitectsWHEN? After successfully completingassociated courseware and hands-onexperienceWHY? Increase expertise Support your ServiceNow platform withskilled and credible teamsRead the guideCertificationMainline CertificationsIndicates cross-product and role-specific knowledge and skills;available after training pre-requisitesProctored, comprehensive examDelta ProgramVerifies release-specific knowledge; available toindividuals with current mainline certificationNon-proctored, short online quizMicro-CertificationsIndicates knowledge in a n d skill in a specific specialty; availableafter training pre-requisites Non-proctored, mid-size online examSuite CertificationsShows capabilities across product bundlesAchieved through combinations of Mainline a n d Micro-certificationsExpert ProgramsIndicates deep expertise in a complex, cross- product role; prerequisites a n d application required 2021 ServiceNow, Inc. All Rights Reserved.10In-depthprogram a n d review board
Custom TrainingWhat We OfferCustom TrainingWHO? Process users (fulfillers, ITIL users),process managers End users (employees, requesters)WHEN? Material creation (in your instance) justbefore user acceptance testing (UAT) Delivery following UAT, just in time forGo LiveTrain-the-TrainerOnsite or VirtualCustom ContentDevelopmentRecorded DemosCustomeLearningCustom GuidedToursQuick ReferenceCardsWHY? Avoid service disruption, driveplatform adoption, increase customersatisfaction; accelerate time to valueRead the guide11 2021 ServiceNow, Inc. All Rights Reserved.
What We OfferChange EnablementChange Enablement ServicesDefine changestrategyWHO? Enterprise-wide with a focus on sponsors,champions, platform teams, processusers, and end usersWHEN? Part-time dedicated resource fromproject start (kickoff) through trainingdelivery ( 20 weeks)CHANGEENABLEMENTKICKOFFAssess andplan ROACHWHY? Plan for change and communicateeffectively Bolster internal support for change Send the right people to the right classes Prepare students for training Create excitement and drive useradoptionRead the guide12 2021 ServiceNow, Inc. All Rights Reserved.
WHEN? Adoption Toolkit & Accelerator: Ideally at thestart of a project, during planning or earlydevelopment Training Accelerator: Begin material development before user acceptance testing on 4ChangeEnablementMethodologysession 3WHO? Business partners who will engage withServiceNow (training, OCM, etc.) Process users (fulfillers, ITIL users), processmanagers End users (employees, requesters) Testers and ChampionsAdoption Accelerator: Guided Workshops, Templates and Coachingsession 2AcceleratorsTraining and Adoption Acceleratorssession 1What We OfferTraining PlanningTraining Accelerators: Customizable Training PackagesWHY? Accelerate user adoption with these rapidsolutions that drive platform adoption,increase customer satisfaction andaccelerate time to valueRead the guide13 2021 ServiceNow, Inc. All Rights Reserved.
“Excellent trainers,very well-structured courses toexplain the concepts andvalue-added labs to practicethe concepts enables studentsto come out of class with readyto-action skills from respectivecourses.– Team leader at a globalelectronics company“400 Courses andcertifications inour portfolio14*Prosci Best Practices Survey, 2018 Edition 2020 ServiceNow, Inc. All Rights Reserved
Let our consultants build your enterprise training and adoption roadmap.Email TrainingAE@Servicenow.com to start the conversation today.15 2021 ServiceNow, Inc. All Rights Reserved.
demand course and achieve certification. Technical Training Skill up your technical and business team members to administer, implement, manage, and grow the platform Certification Invest in your employees through industry-recognized certifications Custom Training Prepare your process and end users
