Transcription
Process Approach inAuditing: EffectiveTechniquesPresented By: Baskar KotteQuality SystemsEnhancement,Inc1790 Woodstock RoadRoswell, Georgia 30075Toll Free : 1-866-577-4476www.enhancequality.com
Synopsis What Is Process Approach ?Elements of Process ApproachDifferent Twist; Business ConnectionQuotation to CashOther Support ProcessesEffective TechniquesSimple and TechniqueChecklistsWhy Confusion?Quality SystemsEnhancement,Inc.Roswell, y.com2
What is Process Approach ? Process Auditing or ProcessApproach in Auditing Process Auditing: Audit a Process Process Approach in Auditing:Interaction in Totality Process and System Approach Transform Customer Requirementsto Customer SatisfactionQuality SystemsEnhancement,Inc.Roswell, y.com3
Elements of ProcessApproach Process Owners Inputs and Outputs Resources Methods/ Procedures/ Instructions Controls/ Measurements/ Metrics Documents/Records Efficiencies/ EffectivenessQuality SystemsEnhancement,Inc.Roswell, y.com4
Focus Process Driven Not Procedure Driven Business Results Bottomline Focused All Key Processes not JustManufacturing Processes Customer Oriented Processes Quotation to Cash Achieve Desired ResultsQuality SystemsEnhancement,Inc.Roswell, y.com5
Process Approach: DifferentTwist Quotation to Cash ( Back to Front) Connects to Management Language Invoicing and Accounts Receivable Nonmanufacturing ProcessesInefficiencies Manufacturing Folks Like it Improves Bonus Potential for ISOManagement RepresentativeQuality SystemsEnhancement,Inc.Roswell, y.com6
Quotation to Cash Sales LunchQuotationDesignOrder al InspectionQuality SystemsEnhancement,Inc. Damaging 1 Outsourcing Storage Damaging 2 Shipping Invoicing Accounts Receiving CashRoswell, y.com7
Missing Processes inQuotation to Cash Documentation and EvidenceGathering Resource Management Management Monitoring MeasurementQuality SystemsEnhancement,Inc.Roswell, y.com8
Effective Techniques Development of Process Flow/Interaction Chart Input/Activities/Output Verifications Five Ms and One E Materials/Methods/Machines/Manpower/Measures and Environment Octopus Model (Problem/Resolution) Turtle Model (What/Who/How/Measure)Quality SystemsEnhancement,Inc.Roswell, y.com9
Turtle Diagram Technique Inputs !Process !Outputs Who, What, How and Measure (4 Legs)or Resources, Methods, Controls andMeasure Of course Some Other AddersQuality SystemsEnhancement,Inc.Roswell, y.com10
Simple & EffectiveTechnique At Each Process Did You Receive What You areSupposed to Receive from PreviousProcess? Did You Do What You are Supposed toDo at Your Process ? Did You Send What You are Supposedto Send to Next Process? Back to FrontQuality SystemsEnhancement,Inc.Roswell, y.com11
What Else With The SimpleTechnique? Objective Evidence ( Records) Contribution to Policy andObjectives Process Measures/ Metrics Action Plans/ C & P Actions Resources/ CompetenceQuality SystemsEnhancement,Inc.Roswell, y.com12
Another Angle : SimpleTechnique Expected Inputs Expected Activities at the Process Expected Outputs Expected Results Verification Activities Action for Correction and Corrective Action Contribution to Policies and Objectives ProofQuality SystemsEnhancement,Inc.Roswell, y.com13
Checklist Or No ? If You are in Automotive Industry !! Stay Away from Calling it asChecklist Memory Aid ? Memory Jogging List ? Prompt List ? Discipline/ ConsistencyQuality SystemsEnhancement,Inc.Roswell, y.com14
Auditing Techniques Audits in the absence of DocumentedProcedures Longer Time to Conduct Audits Process Based Audit Plan Results Based Auditing Techniques More Talented and Conceptual Not Tunnel FocusedQuality SystemsEnhancement,Inc.Roswell, y.com15
Why Confusion ? Concept Incomprehension Process Vs Process Approach Airport Seminars Consultants Books Process Mapping Third Party AuditorsQuality SystemsEnhancement,Inc.Roswell, y.com16
Summary Clear Understanding of ProcessApproach Elements of Process Approach Business Connection Quotation to Cash Plus More Effective Auditing Techniques Simple and Effective Technique Why Confusion ?Quality SystemsEnhancement,Inc.Roswell, y.com17
Turtle Diagram Technique Inputs !Process !Outputs Who, What, How and Measure (4 Legs) or Resources, Methods, Controls and Measure Of course Some Other Adders
