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rozesseExcellentCustomer CareAUDI AG Quality ManualThis AUDI AG Quality Manual sets outcontractually agreed requirements of AUDI AGto safeguard the quality of parts and processesin the procurement and supply chain.LAH 893 010Nina Kandler-SchmittQuality Assurance, AUDI AGTel.: 0841-89-40765 nina.kandler-schmitt@audi.deVersion 3.006.10.2009W. ZimmermannHead of Quality Assurance,AUDI AGAUDI AG Quality Manual Version 3.0Page 1 of 23As at: 06.10.09Only for information! The German version of the AUDI AG Quality Manual is binding!
rozesseExcellentCustomer CareForewordThe AUDI AG Quality Manual details the general requirements for suppliers of purchased parts laid down by the Quality Assurance department of AUDI AG. The AUDI AGQuality Manual supplements the quality requirements laid down in the VW Group's"Formula Q" document series. Component-specific requirements are laid down in thecomponent requirements specification issued by the Technical Development and in thedrawings or technical specifications.Along with enquiries for component sourcing, suppliers are provided with the documentation stipulating quality requirements for the component in question ("FormulaQ" document series and AUDI AG Quality Manual). They must incorporate those requirements into their quotations, and on submitting quotations provide assurancesthat they are aware of the requirements laid down in the AUDI AG Quality Manual, thatthey acknowledge them, that they will adhere to them without restriction, and thatthey are responsible for implementing them within their own supplier chain, includingany value creation passed on to third parties (such as outsourced manufacturing processes or process steps, production at secondary locations, "extended workbench" arrangements, contract production arrangements, etc.).Suppliers must specifically identify any variation from or non-conformance to requirements laid down in the Quality Specification in their quotations. Where any variationfrom or non-conformance to requirements occurs in the course of component development, production and supply, the Quality Assurance department reserves the right topass on the costs thereby incurred to the supplier in question.The German version of the AUDI AG Quality Manual is binding. Any translations intoother languages shall be secondary to the German version with regard to interpretation of conflicts.Reproduction, use and disclosure is permitted only for suppliers within the supplychain of AUDI AG.Collaboration between suppliers and the AUDI AG Quality Assurance department requires use of applications in the secure area of the B2B supplier platformwww.vwgroupsupply.com. This in turn requires that suppliers register to log in to thesecure area and accept the individual applications prior to contract award.This version 3.0 has been completely revised relative to version 2.5, and its content andstructure have been adapted to the co-applicable and likewise completely revised 4thissue of the "Formel Q-Konkret" (Formula Q: Specifics) document.AUDI AG Quality Manual Version 3.0Page 2 of 23As at: 06.10.09Only for information! The German version of the AUDI AG Quality Manual is binding!
rozesseExcellentCustomer CareReferenced documentsThe latest applicable versions of all referenced documents, document templates andforms are binding, including the documents which they in turn reference.Unless otherwise specified with regard to the following referenced documents, thedocuments concerned and their respective status can be found in the login area of theVW B2B supplier platform www.vwgroupsupply.com in the Group Quality Assurance orAudi Brand Quality Assurance section. The status at time of enquiry is decisive.Group quality documents at www.vwgroupsupply.com Formula Q-concrete Formula Q-capability Formula Q-capability software Formula Q- new parts integral Quality verification in pre-production LAH 893.909.A Group software, basic requirements(applies to software and software-controlled on-board control units)Audi Quality Assurance documents atwww.vwgroupsupply.com Change triangle for marking of deliveries Guideline for determining machine and process capability Checklist: "Requirements relating to the production and testing equipment for electrical and electronic component assemblies" Checklist: "Requirements relating to the production and testing equipment forcoolant hoses" Rules for file input in the case of complex parts and assemblies List of Conformity of Production (COP) contacts at the Audi plants Quality performance costs 0-km/ CKD/TDS List of IT interfaces to be maintained Procedure for handling of non-conforming deliveries (field damage cases) betweenAUDI AG and the supplier Emission measurements: File for transfer of measurement results; list of acceptedtest laboratories; acceptance criteria for test laboratories LAH 893 012 AUDI AG Requirements Specification: Forming(applicable to formed parts, weldments and assemblies, sheet-metal components) LAH 893 018 Requirements Specification: Surface finish requirements for paintedexterior parts (applicable to exterior parts delivered ready-painted) LAH 893 019 LAWA Requirements Specification(gilt parts painted in the Audi paintshop for body-coloured mountings) LAH 893 857 Seat belts LAH 893 880 Safety equipment, Airbag LAH 895 800 A Production requirements specification for aluminium castings LAH 895 800 B Production requirements specification for aluminium extruded profiles LAH DUM 121 Engine cooling, coolant hoseAUDI AG Quality Manual Version 3.0Page 3 of 23As at: 06.10.09Only for information! The German version of the AUDI AG Quality Manual is binding!
rozesseExcellentCustomer CareGroup standards listing at www.vwgroupsupply.comApplication "Online standards texts" in the Research andDevelopment section: VW 01055 Reference Point System, RPS, DrawingVW 01058 Technical Drawings, LetteringVW 01154 Development Conditions, General RequirementsVW 01155 Vehicle Supply Parts, General, Approval of First Supply and ChangesVW 10119 Accuracy – Measuring accuracy in testing processesVW 10130 Machine capability testing for measurable characteristicsVW 10131 Process capability testing for measurable characteristicsVDA (German Automotive Industry Association) documentsand automotive standards, e.g. via www.vda-qmc.de: VDA document series: "Quality management in the automotive industry" and"Common quality management in the supply chain" 8D Report according to VDA-QMC ISO/TS 16949Other referenced documents: Conditions of purchase for AUDI AG production material Software qs-STAT and guideline: "Verification of capability of measurement systems". Available directly from Q-DAS GmbH & Co. KG: Eisleber Str. 2, D-69469Weinheim. Tel.: 0049 (0)6201 3941-0. E-mail q-das@q-das.de. Web: www.qdas.deIn addition, the technical conditions of supply andVW standards specific to the product also apply, including minimum service life, as well as legal requirements, rules, regulations, etc.NoteOn the Internet (http://www.vwgroupsupply.com) the information applicable VWGroup-wide can be found under Group quality documents and the Audi-specific information under Brand quality assurance - Audi.Updates to the AUDI AG Quality Manual will be published in future on the Internet(http://www.vwgroupsupply.com) under News.Not all named referenced documents are translated to English or other languages.AUDI AG Quality Manual Version 3.0Page 4 of 23As at: 06.10.09Only for information! The German version of the AUDI AG Quality Manual is binding!
rozesseExcellentCustomer CareContentsForeword . 2Referenced documents . 3Contents . 51.Requests and preparation of tenders . 71.1Tender requirements. 71.1.1 Supplementary binding requirements . 71.2 Tender documents. 71.2.1 Supplements to the enquiry documentation andrequirements. 71.3 Supplier's concept creation . 71.3.1 Supplementary designation of responsible personnel. 81.4 Quality framework agreement . 81.4.1 Notification of changes in the production processand/or supply chain. 81.4.2 Supplements to module suppliers and designated parts . 92Quality criteria for contract award. 92.1 Elements of the supplier assessment. 92.2 Quality capability target agreement. 92.2.1 Supplement to target agreement . 92.3 Design management framework agreement (KVV) . 103Working with suppliers in the product design process. 103.1 New parts qualification programme (QPN-RG)/Maturitylevel assurance/Purchased part management. 103.1.1 Applications in LION. 103.1.1.1 Quality planning, design and pre-production . 103.1.1.2 Part history/marking, quality verification for preproduction. 113.1.1.3 Part history. 113.1.1.4 Marking in pre-production . 123.1.1.5 Quality verification for pre-production. 123.1.1.6 Changes in production . 133.2 Important milestones for QPN maturity levels . 133.3 Master jig harmonisation . 133.3.1 Preconditions for master jig agreement . 133.3.2 Measurement supports and performance ofmeasurements. 143.3.3 In-process measurement system (PBMS). 143.3.4 Data re-import . 143.3.5 Tool/part design. 143.4 Process capability pre-production and in production. 143.4.1 Supplementary process capability requirements . 143.5 Initial samples. 153.5.1 Initial samples and release conditions . 153.5.2 Content of the initial sample documentation. 163.5.3 Address for delivery of initial samples: . 173.6 2-day production (2TP) . 173.7 Capacity changes in ongoing production . 184. Series quality measures . 184.1 Continuous guarantee of process capability . 18AUDI AG Quality Manual Version 3.0Page 5 of 23As at: 06.10.09Only for information! The German version of the AUDI AG Quality Manual is binding!
rozesseExcellentCustomer Care4.2 Product safety, product liability . 184.3 Internal audits. 184.3.1 Auditing, problem analysis and technical review ofsuppliers . 184.4 Control circuits . 184.4.1 Complaints manager. 184.4.1.1 0-km complaints. 184.4.1.2 Reworking and sorting . 194.4.1.3 Field complaints . 204.4.2 Early warning system . 204.4.3 Requirement for internal field testing with reportingobligations . 204.4.3.1 Verification of field monitoring . 204.4.3.2 Long-time quality . 204.5 Continuous improvement process (KVP) . 214.5.1 In-production quality assurance. 214.6 Change management . 214.7 Requalification. 214.8 Lessons learned . 214.9 Additional costs incurred due to discrepancies . 214.10 Technical review of suppliers (TRL). 214.11 "Critical approved suppliers" programme. 214.12 Media . 214.13 External service providers . 21Terms and abbreviations . 23AUDI AG Quality Manual Version 3.0Page 6 of 23As at: 06.10.09Only for information! The German version of the AUDI AG Quality Manual is binding!
sProzesseExcellentCustomer CareRequests and preparation of tenders1.1 Tender requirementsSection 1.1 of Formula Q: Specifics applies without restriction.1.1.1 Supplementary binding requirements Connection to Volkswagen Group B2B supplier platform atwww.vwgroupsupply.comFurther IT interfaces for the collaboration with AUDI AG QA, see referenceddocuments: "List of IT interfaces to be maintained"Provision of a centralised electronic mailbox: In the course of using electronicmedia to transmit quality data, we will in future be intensifying the degree of interconnection with our suppliers. For this, it is necessary for suppliers to establish a non-personal e-mail address ensuring unrestricted availability. The pointof contact is the QTS Application Support department of AUDI AG.Provision of a German-speaking contact person.Correspondence with the AUDI AG Quality Assurance department in German.1.2 Tender documentsSection 1.2 of Formula Q: Specifics applies without restriction.1.2.1 Supplements to the enquiry documentation andrequirementsSupplementary to the documentation listed in 1.2, the following documents and requirements must be provided and fulfilled: Quality planning, flow of defective parts (see also: VDA standard: "Analysis ofdefective parts in the field") Project-specific test aids (e.g. gauges, system models, measurement supports)must be taken into account in the quotation and precisely specified. The availability of general standard test aids (e.g. 3D testers, colorimeters etc.) is assumed as a precondition. Electrical components, assemblies and functional parts: The completed checklist: "Requirements relating to the production and testing equipment for electrical and electronic component assemblies" Coolant hoses: The completed checklist: "Requirements relating to the production and testing equipment for coolant hoses" Free-of-charge provision of the samples and documentation required for releases and sample testing (samples for type approval, initial samples etc.). Compliance with applicable environmental laws. Compliance with globally applicable legislation: The supplier is obliged to ensure compliance with current applicable laws in the respective markets and toprovide AUDI AG with proof thereof as required. Any non-conformance to suchrequirements (e.g. loss of approvals or certification) must be actively notified toAUDI AG (see also referenced document: "List of COP contacts at AUDI AG").1.3 Supplier's concept creationSection 1.3 of Formula Q: Specifics applies without restriction.AUDI AG Quality Manual Version 3.0Page 7 of 23As at: 06.10.09Only for information! The German version of the AUDI AG Quality Manual is binding!
rozesseExcellentCustomer Care1.3.1 Supplementary designation of responsible personnelA competent, qualified supplier quality assurance representative, involved in SE andproject working, is to be nominated at project kick-off. The person's name, function anddesignated deputy are to be notified to the SE group and the BTV/TV via LION specificto each project at project kick-off. The personnel responsible for quality managementand product safety at the production site are to be entered in the supplier database(www.vwgroupsupply.com) (see also section 4.2).1.3.2 Production planningThe planned production processes, factory layout and supply chains should be graphically depicted in suitable form, such as by 3D views, animations and photos.1.4 Quality framework agreementSection 1.4 of Formula Q: Specifics applies without restriction.1.4.1 Notification of changes in the production processand/or supply chainProduction relocations or major changes1 in the production process must be notified toAUDI AG at an early stage and require the consent of AUDI AG Quality Assurance priorto implementation (see also VW 01155).The costs thereby incurred by AUDI AG QA for new samples will be billed to the supplier, unless otherwise agreed in specific cases in consultation with AUDI AG Purchasing. Samples required for the necessary releases must be submitted free of charge toAUDI AG Quality Assurance.The supplier is obliged to evidence the current status of its parts life cycle on request.The delivery of modified products is generally to be notified to each Audi location withthe LION TGS (part generation status) system, alternatively with the Change triangle(see also Referenced documents). The marking is to be affixed complete and clearlyvisible on each delivery unit, appropriately protected against damage and loss. Anyomission of marking must be agreed with the AUDI AG staff member responsible forthe purchased parts concerned.For relocations (including relocation within a site) a project plan and safeguarding concept must be drawn up and agreed with AUDI AG. When a relocation occurs, new samples of the parts concerned must be submitted to AUDI AG. In the case of parts subjectto compulsory type testing, prior repeat type approval (BMG) is necessary. After anyrelocation a repeat 2TP is to be performed.If the supplier relocates components to a differen
VW B2B supplier platform www.vwgroupsupply.com in the Group Quality Assurance or Audi Brand Quality Assurance section. The status at time of enquiry is decisive. Group quality documents at www.vwgr
