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Tesco BankLater LifeTravel InsurancePolicy BookletInside you’ll find full details of your: Tesco Bank Later Life Travel Insurance Optional cover;- GadgetTravel Insurance
Your Travel Insurance PolicyUnderwritten by AXAVersion: 2020/2.1ContentsAbout your policy wording. 3Introduction. 3Words with special meanings. 3About your insurance contract. 6The insurer. 6Financial Services Compensation Scheme (FSCS). 6Cancellation. 6Travel Insurance - Useful InformationEmergency Medical Assistance ServiceIf you are abroad and need urgent assistance pleasecontact the Emergency Medical Assistance Service on0345 303 8373.Claims notificationTo make a claim under all other sections (except under theGadget Extension) please contact:Conditions which apply to your policy. 6Travel Claims Team AXA Partners,The Quadrangle,106-118 Station Road,RedhillRH1 1PRYou must prevent loss, theft or damage. 6Tel: 0345 644 9319Duration. 6Cancellation period. 6Reciprocal health agreements EU, EEA or Switzerland. 6Australia. 6New Zealand. 7Pre-existing medical conditions. 7Important limitations under cancellation or curtailment. 7Sports and other activities. 8Important conditions relating to your policy. 9Important telephone numbers. 9Making a claim. 9Claims evidence. 9Table of benefits. 12Exclusions and conditions. 13General exclusions applying to your policy. 13Section 1 - Cancelling or cutting short a trip. 15Section 2 - Medical emergency and repatriation expenses. 17Section 3 - Disruption or delay to travel plans. 19Section 4 - Personal belongings and money. 20Section 5 - Legal and liability. 21Section 5a - Legal expenses and assistance. 21Section 5b - Personal liability. 22Section 6 - Personal accident. 23Section 7 - Cruise cover . 23Section 8 - Gadget cover (this section is optional). 24Data protection notice and fraud. 27Complaints procedure. 28COVID-19 enhanced cover. 29Travel Insurance Policy: Tesco Bank Later Life PW20097-v33 To make a claim under the optional Gadget Extension pleasecontact:Citymain Administrators Ltd.,3000 Lakeside,North Harbour Western Road,PortsmouthPO6 3ENTel: 0333 999 7911Making yourself heardAny complaint should be addressed to the relevanthelpline as outlined within the ‘Complaints Procedure’section.If the complaint is still not resolved, you can approach theFinancial Ombudsman Service. Referral to the FinancialOmbudsman will not affect your right to take legal action.Full details of addresses and contact numbers can befound within the ‘Complaints procedure’ section.Financial Services Compensation Scheme (FSCS)We are covered by the Financial Services CompensationScheme (FSCS). You may be entitled to compensationfrom the scheme in the unlikely event we cannot meet ourobligations to you. This depends on the type of insuranceand the circumstances of the claim.Further information about the compensation schemearrangements is available from the FSCS (www.fscs.org.uk)or call them on 020 7741 4100.Cancellation PeriodYou can cancel this policy at any time. If you cancel the policyyou will receive a refund depending on when you cancel yourpolicy, the following premium refunds will be made providingyou have not travelled or made a claim: Full refund if cancelled within 14 days (from purchaseor receipt of documents whichever is later). 65% refund if cancelled after 14 days (from purchaseor receipt of documents whichever is later).Page 2 of 30
About your policy wordingTo cancel your policy you can call us on 0345 0306 124, oremail us at tescotravelcancellations@rockinsurance.com,or write to us at: Customer Services, Griffin House, 135 HighStreet, Crawley West Sussex RH10 1DQ.If you cancel your travel insurance after 14 days from thepolicy purchase date, you will need to pay a 7.50 cancellationfee on top of the time you’ve been covered by us.We’ll return payment for cover after the cancellation date (asshown above), minus the cancellation fee.About your policy wordingIf you have any queries about your cover, you can callus on the number listed in the ‘Important telephonenumbers’ section.Please make sure you have your policy number when youcall. We want you to get the most from your policy and to dothis you should: read your policy wording and make sure you arecovered for the sort of losses/incidents you thinkmight happen make sure that you understand the exclusions andconditions which apply to your policy because if you donot meet these conditions it may affect any claim youmake.Remember, no policy covers everything. We do not covercertain things such as, but not limited to: Pre-existing medical conditions that were not declaredduring the sales process when you purchased thisinsurance policy. Losses that we do not state are specifically covered. Circumstances known to you before you purchasedthis insurance which could reasonably have beenexpected to lead to a claim will not be covered. The intention of this policy is to cover the entire trip.The policy will need to cover the date that your tripbegins until the date you return to the UK inclusive. Any trip that has already begun when you purchasedthis insurance. Losses which occur outside of a valid trip (with theexception of Section 1 – Cancelling or cutting shorta trip, see the definition of Insurance period for fulldetails).The things which are not covered by your policy arestated: In the ‘General exclusions applying to your policy’ Under ‘What IS NOT covered’ in each section of cover.If we do not state that something is covered, you shouldassume that it is not covered.IntroductionThis is your travel insurance policy. It contains details ofwhat is covered, what is not covered and the conditionsfor each insured person and is the basis on which allclaims will be settled.It is confirmed by the issue of the policy certificate whichshould be read in conjunction with this policy wording.In return for having accepted your premium we willprovide insurance in accordance with the sections of yourpolicy as referred to in your policy certificate.Travel Insurance Policy: Tesco Bank Later Life PW20097-v33 The policy certificate is part of the policy.If you need to make any changes to the details containedin your policy certificate, you should contact us as soon aspossible. We will then advise if those changes can be madeand whether any additional premium is required. Outsideof the first 14 days, as part of making any requestedchanges and additional premiums, we will also charge anadministration fee of 7.50Words with special meaningsThroughout your policy wording, certain words are shownin bold type. These words have special meanings which arelisted below.Section 5a Legal expenses and assistance, Section 6Personal accident and Section 8 Gadget Cover haveunique ‘Words with special meanings’ which can be foundat the beginning of those sections.Accident(s)/AccidentalA physical injury caused by sudden, unexpected,external and visible means including injury as a result ofunavoidable exposure to the elements.BaggageAny items which belong to you which are worn, usedor carried by you during a trip (but excluding valuables,gadgets, sports equipment, personal money andimportant documents).CatastropheMeans fire, flood, earthquake, explosion, volcanic eruption and/or volcanic ash clouds, tsunami, landslide, avalanche, hurricane, storm, civil commotion and/or civil unrest not assuming theproportions of or amounting to an uprising, an outbreak of food poisoning or an infectious diseasemeaning you cannot use your booked accommodation.Close relativeYour mother, father, sister, brother, fiancé(e), daughter,son, foster child, grandparent, grandchild, in-law,stepfamily, aunt, uncle, niece, nephew, next of kin orguardianCruiseA trip involving a sea or river voyage of more than onenight, where transport and accommodation is primarily onan ocean/river going passenger ship, liner or cruiser.Page 3 of 30
About your policy wordingCut short/Cutting shortevent that your return to your home area is unavoidablydelayed due to an event covered by this policy.a) you cutting short the trip after you leave your home bydirect early return to your home.Insured Person/You/Your/YourselfEither:b) you attending a hospital after you leave yourhome as an in-patient or being confined to youraccommodation due to compulsory quarantine onthe orders of a medical practitioner, in either case formore than 24 hours.Claims will be calculated on the number of nights of yourtrip you missed due to your early return or the numberof nights which you were hospitalised, quarantined orconfined to your accommodation.Claims under part b), above, will only be paid for the ill/ injured / quarantined / confined insured person, butwhere we or the Emergency Medical Assistance Serviceagree for another insured person (including any childrentravelling with them) to stay with you, we will also pay forthat insured person’s proportion only of any unused traveland accommodation costs and expenses they have notused by remaining with you.ExcessThe excess is the amount you pay per person but is limitedto two excess amounts per trip, even if more than twoinsured people are claiming. If you use a Reciprocal HealthArrangement or any other arrangement with anothercountry to reduce your medical expenses, you won’t haveto pay an excess for medical claims.GadgetCover can be any one of the following items: Mobile Phones, Tablets, iPads, E-readers/Kindles, Sat Navs, Handheld Games Consoles, Portable DVD players, Headphones, Wireless Speakers, Cameras, Laptops, iPods/MP3 Players and Smart watches.HomeYour home address listed on your policy certificate.Home areaFor residents of UK excluding Channel Islands and Isle ofMan your home area means UK.Important documentsPassport, travel tickets, visas, travel permits, bio-metriccard and driving licence.Insurance periodCover is provided for the period of the trip and finisheswhen the trip ends, providing the trip doesn’t exceed theperiod shown in the policy certificate. Under this policyyou will be covered under Section 1 - Cancelling or cuttingshort a trip from the time you pay the premium.Cover for all other sections applies for the length of eachtrip. The insurance period is automatically extended in theTravel Insurance Policy: Tesco Bank Later Life PW20097-v33 Each person travelling on a trip who is named on thepolicy certificate.Medical conditionAny disease, illness or injury.Medical practitionerA registered practising member of the medical professionrecognised by the law of the country where they arepractising, who is not related to you or any person whoyou are travelling with.Personal moneyTravellers’ and other cheques, event and entertainmenttickets and pre-paid vouchers.Pregnancy complication Toxaemia, ante-partum haemorrhage, threatened early labour, gestational hypertension, gestational diabetes, pre-eclampsia, ectopic pregnancy, molar pregnancy, post-partum haemorrhage, retained placenta membrane, placental abruption, hyperemesis gravidarum, placenta praevia, stillbirths, miscarriage, termination for medical reasons, any premature births more than 8 weeks (or 16 weeksin the case of a known multiple pregnancy) before theexpected delivery datePre-existing medical conditionsMeans any of the following: Any heart condition including (but not limited to)angina, heart attacks, arrhythmia, palpitations, heartfailure, heart enlargement etc., except for heartmurmurs which require no form of treatment orongoing monitoring. Any cerebrovascular conditions including (but not limitedto) strokes, brain haemorrhages, aneurysms, growths ortumours. Any diagnosis, treatment or procedure for cancer orany malignant disease within the last 12 months. Any medical condition or procedure that has resultedin hospitalisation as an inpatient within the last 6months or for which you are under review by, or underthe care of, a medical practitioner, or any medicalcondition or procedure for which you are on a waitinglist for surgery. Any respiratory conditions, including (but notlimited to) asthma, chronic obstructive pulmonarydisease (COPD), cystic fibrosis, or pneumonia, thathave required either a change in medication orhospitalisation in the last 12 months.Page 4 of 30
About your policy wordingAnd/or Within the last 3 months:- Any medical condition which has been diagnosed;- Any medical condition for which you have had achange in medication (including an increase in doseor medication);- Any medical condition for which you have hada seizure, convulsion, fit or blackout/loss ofconsciousness.At the time of purchasing your policy you will not becovered for any claim arising directly or indirectly fromany medical condition for which you, a close relative or atravelling companion have received a terminal prognosis.Pre-paid chargesCharges you have paid before you travel, or arecontracted to pay for, including but not limited to thefollowing: car hire, car parking, airport accommodation,airport lounge access, kennel and cattery fees, excursionsand hired sports equipment. Costs associated with a sport or activity will only becovered providing your policy covers you for that sportor activity.Public transportTrain, tram, bus, coach, ferry service or airline flightoperating to a published timetable, and pre- booked taxis.Redundant/RedundancyBeing made unemployed through the loss of permanentpaid employment (except voluntary redundancy) and atthe time of purchasing the policy you, or your travellingcompanion had no reason to suspect that you would bemade redundant.Sports equipmentItems that are usually worn, carried, used or held in thecourse of participating in a recognised sport. These itemsare only covered if in connection with a sport or activitywhich this policy covers you to participate in.Trip(s)The period of time spent away from your home on prebooked business or leisure travel.Your policy is valid for travel within your home area whereyou have at least 2 nights pre-booked accommodation orpre-booked transport at least 50 miles from your home,or travelling abroad where the trip starts and finishes inthe UK.UKEngland, Wales, Scotland and Northern Ireland.UnattendedWhen you are not in full view of and not in a position toprevent unauthorised interference with your property orvehicle.ValuablesMeans the below list (including any associated equipment): Jewellery. Watches (Excluding smart watches and fitnesstrackers). Telescopes. Binoculars. Cameras (excluding Gadget cameras - for example aGoPro).We/Us/OurThe service provider, arranged by Inter Partner AssistanceUK Branch, with a registered office at 106-118 StationRoad, Redhill, RH1 1PR.Inter Partner Assistance UK Branch is a Branch of InterPartner Assistance SA, a Belgian firm authorised bythe National Bank of Belgium under number 0487, witha registered office at Louizalaan 166, 1050 Brussels,Company number 0415.591.055Terrorist ActionThe actual or threatened use of force or violenceagainst persons or property, or commission of an actdangerous to human life or property, or commission ofan act that interferes with or disrupts an electronic orcommunications system, undertaken by any person orgroup, whether or not acting on behalf of or in connectionwith any organisation, government, power, authority ormilitary force, when any of the following applies:a) the apparent intent or effect is to intimidate or coercea government or business, or to disrupt any segment ofthe economy;b) the apparent intent or effect is to cause alarm, fright,fear of danger or apprehension of public safety in oneor more distinct segments of the general public, or tointimidate or coerce one or more such segments;c) the reasonably apparent intent or effect is to furtherpolitical, ideological, religious or cultural objectives, orto express support for (or opposition to) a philosophy,ideology, religion or culture.Travelling CompanionAny person with whom you are travelling/staying or havearranged to travel/stay with. This person does not have tobe insured by your policy.Travel Insurance Policy: Tesco Bank Later Life PW20097-v4 Page 5 of 30
About your insurance contractAbout your insurance contractYour policy is a legal contract between you and us.The laws of the UK allow both parties to choose the lawwhich will apply to this contract. However your policy willbe governed by the law of England and Wales unless youand we have agreed otherwise.The insurerThis policy is underwritten by Inter Partner AssistanceUK Branch, with a registered office at 106-118 StationRoad, Redhill, RH1 1PR which is a branch of Inter PartnerAssistance Societe Anonyme ( Inter Partner AssistanceS.A.’). Inter Partner Assistance S.A. is a Belgian firmauthorised by the National Bank of Belgium under number0487, with a registered head office at Louizalaan 166,1050 Brussels, Company number 0415.591.055. Deemedauthorised by the Prudential Regulation Authority. Subjectto regulation by the Financial Conduct Authority andlimited regulation by the Prudential Regulation Authority.Details of the Temporary Permissions Regime, whichallows EEA-based firms to operate in the UK for a limitedperiod while seeking full authorisation, are available on theFinancial Conduct Authority’s website.Inter Partner Assistance S.A. is part of the AXA Group.Inter Partner Assistance S.A. has a share capital of EUR130,702,613.Financial Services CompensationScheme (FSCS)You may be entitled to compensation from the schemein the unlikely event we cannot meet our obligations toyou. This depends upon the type of insurance and thecircumstances of the claim. Further information about thecompensation scheme arrangements is available from theFSCS. Contact them at www.fscs.org.uk or call them on0207 741 4100.Our part of the insurance contract is asfollowsWe provide the cover set out in your policy wording.CancellationWe reserve the right to cancel the p
Travel Insurance Policy: Tesco Bank Later Life PW20097-v33 Page 3 of 30 About your policy wording To cancel your policy you can call us on 0345 0306 124, or email us at tescotravelcancellations@rockinsurance.com, or write to us at: Customer Services, Grif
