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The Registry InsiderThird Quarter, 2009Manager’s MessageWe hope you are having an enjoyable summer with your family and friends and aretaking some time to plan your next vacation.This newsletter will help. Inside you will discover how your exchange program isgrowing to meet your needs. In addition, you will learn more about one of my favoriteyear round destinations, the Stowe, Vermont area (I’ve been to both in Februaryand June this year already!). Known by many as the quintessential New Englandvillage with small shops, restaurants and white-spire churches, Stowe is a contrastof experiences. From the family focused Mountain Estates at Smugglers’ Notch, tothe alpine themed Villas at Trapp Family Lodge to the exclusive Front Four at StoweMountain Lodge, I am confident you will find just the right experience for yourtraveling party.I have been working with Cirque du Soleil on and off since 1993 and remain one oftheir biggest fans. For those of you who have yet to experience a show, we are proud toannounce that for the next two years The Registry Collection program has renewed its sponsorship ofthe US traveling shows, KOOZA and OVO. We’ve arranged for two exciting opportunities for you, buthurry, we only have limited tickets for select US cities.We are also excited to tell you that we now have limited access to inventory at the Hyatt Regency SanFrancisco. You have been asking us for availability in world class cities, so we invite you now to callyour consultant to exchange into Hyatt Regency San Francisco as soon as you can. As you can imagineinventory is limited.As a reminder, please be sure to try our new “Last Call Getaways” option, enabling you to exchangeinto resorts within 29 days of travel at exclusive pricing, only available through The Registry Collectionprogram. Last Call Getaways are a great way to enjoy last-minute travel with service, style, and a stellarselection of popular destinations. Your Reservation Consultant can give you all the details.Finally, I want to thank the nearly 2,000 of you who took the time to complete our online survey on theeffectiveness of our website. We have already begun to address many of your suggested improvementsand additions. For instance, we have immediately begun updating our sample availability every businessday. You should see more subtle changes over the next few months and additional substitutive changesshortly thereafter. Tell us what you think. You don’t need to wait for a survey—we love hearing fromyou anytime.Summer is flying by. Don’t let it get away without committing to take that next vacation. Talk it overand then talk to us. Your Reservation Consultant is ready tohelp.Have a great summer,Gregg AndersonVice PresidentThe Registry Collection programTABLE of CONTENTSFeatured Region2Featured Partner3Sample Availability4Testimonial4Updates5Q&A’s51
Featured regionA journey to Stowe inspires thoughts of mountain greenery dotted with white church spires, and a variety ofbustling shops, restaurants and pubs along Mountain Road. This quintessential New England enclave alsoboasts three exquisite resorts offered by The Registry Collection program. Just minutes from downtownStowe, you might believe you are in the hills of Austria when you arrive at the Villas at Trapp Family Lodge.The Von Trapp family, who inspired the classic musical and movie “The Sound of Music,” settled in thesehills almost 60 years ago when they created, and still run today, this Austrian-style resort known for gracioushospitality, spectacular mountain views and world class cross country skiing. For downhill skiers, the newlyexpanded Stowe Mountain Village is anchored by one of the newest affiliates of The Registry Collectionprogram, The Front Four at Stowe Mountain Lodge. Named for the four ski trails that have drawn top skierssince the 1930s, Front Four at Stowe Mountain Lodge might as easily be named for the four seasons ofenjoyment awaiting you here. Fine dining, full service spa and members-only concierge lounge pamper youat every turn. Warmer weather seasons offer plenty of family friendly activities as well as gondola rides to amountain top restaurant, hiking, and an on-site Bob Cupp 18-hole golf course. And just a short, picturesqueride away is Smuggler’s Notch, one of the greatest family ski destinations in North America. A choice of twomountains ensures unlimited winter excitement, as does a complete on-site family activity center with indoorpool, games, miniature golf, teen centers and more. Family hiking and fishing are year round activities, andan attentive staff is devoted to making your family vacation a memorable one.2
Featured partner:Cirque du SoleilThe Registry Collection program is proud to feature Cirque du Soleil , a distinctive CollectionPartner offering luxury beyond vacation possibilities. The world-famous traveling performances amazeand entertain all ages with fantasy, drama and spellbinding acrobatics. OVOTM from Cirque duSoleil offers a luminous and fantastic vision of the insect world. Themes of fertility, biodiversity andmetamorphosis are celebrated when a mysterious egg arrives unexpectedly in the midst of this teemingand colorful community. Dazzling displays of acrobatics include hot-pink ants juggling giant kiwi slicesand corn cobs, wingless butterflies performing a rope-suspended pas de deux, and six acrobats soaringon the flying trapeze as high as 14 meters, the greatest height ever achieved under the Grand Chapiteau.Also available for your enjoyment is KOOZATM from Cirque du Soleil’s exotic visual spectacle thatcombines electrifying acrobatic performance and the time-honored art of clowning.Members of The Registry Collection program can enjoy either OVO or KOOZA in two exciting ways.Premiere Night Experience lets you feel what it’s like to be a celebrity on opening night includingSpecial Premiere Night Activities. Or choose Behind-the-Scenes Experience and enter the private worldof the artists, including a backstage tour of the concession tents, the artistic tent, the Grand Chapiteauand a memorable lunch or dinner in the artists’ kitchen. Both Premiere Night Experience and Behindthe-Scenes Experience include fine food, drinks and multimedia entertainment in the VIP tent, and ofcourse, the best seats in the venue.Photo: Benoît Fontaine Costumes : Liz Vandal 2009 Cirque du Soleil. The trademarks Cirque duSoleil, OVO and KOOZA are owned by Cirque du Soleil and are used under license.3
Sample AvailabilityThe United States is a rich tapestry of terrains and climates, faces and places waiting for you todiscover, or journey south to Mexico, renowned for its rich history, culture and exotic attractions, frompalm-filled beaches to championship golf to ancient Mayan ruins. Cross the Atlantic to Portugal’s 100mile Algarve coastline, offering some of the most dramatic cliffs and rock formations in the world—andsome of the most beautiful beaches in Europe. For those seeking a more exotic escape, South Africainvites you to explore bustling Johannesburg, Mpumalanga mountain villages, and the beautiful andromantic capital of Cape Town, and discover their wide array of folk art, music and traditions.Member TestimonialAs a member of The Registry Collection program, you enjoy access to some of the finest resorts anddestinations in the world. And to ensure that every vacation is an unforgettable one, your ReservationConsultant is ready to help. In addition to advice on travel, accommodations and destinations, your Consultantcan also answer your benefits questions, as well as assist you with every step of the exchange process. Whilerecently booking a future vacation, The Registry Collection program members Dr. and Mrs. J. Terry Brennanhad an opportunity to work with Kimeron, one of our highly trained Consultants. The Brennans, who recentlyreturned from a week at Dye Villas in North Myrtle Beach, SC, wished to share their experience with othermembers.“Kimeron was extremely pleasant to talk to and called me back within minutes to tell me she had founda unit that I might be interested in. This is something she did not have to do. I was extremely thankfulfor her going out of the way to make my experience even better. All the counselors at The Grand MayanRegistry Collection have shown these qualities and I continue to rave about their performance and ability tocommunicate. They are extraordinary.”Kind regards,Dr. and Mrs. J. Terry BrennanThe Registry Collection program invites all members who have enjoyed their experiences to contact us. We’lldo our best to publish your story in a future edition of The Registry Insider!4
UpdatesLast Call GetawaysWhen it’s time for a last-minute travel, Last Call Getaways has you covered. Enjoy great selectionregardless of unit size, season or destination. Simply contact a Reservation Consultant 29 days or lessbefore check-in.Hyatt City GetawaysHyatt Hotels, is offering a 7-night stays at the fabulous Hyatt Regency San Francisco. At the edge of SanFrancisco’s Embarcadero waterfront, Hyatt Regency San Francisco lets you discover the riches of this cityin spacious, contemporary elegance.Q&A’sQ: How far in advance can I book reservations or enter an ongoing search?A: Members can reserve vacations or enter an ongoing search, if the desired location is not immediatelyavailable, up to one year in advance of the check-in date. We encourage our members to plan one year inadvance to have the most success in obtaining their desired location.Q: When entering an ongoing search, how will I know when a vacation opportunity becomes available?A: All ongoing search are managed through our computerized database and continuously searches to findyou the vacation opportunity that meets the needs indicated to the Reservation Consultant. This is monitoredon a daily basis and as soon as your vacation becomes available, a Reservation Consultant will eithertelephone or email you—whichever you prefer—with the details.Q: Am I able to make reservations on www.threregistrycollection.com website?A: Currently, The Registry Collection program’s website is non-transactional. We are consistentlyenhancing our website to ensure it is meeting our members’ needs and plan to continue to do so. Thewebsite is an excellent resource to utilize to plan your next vacation! There are detailed profiles and videovignettes of the properties within our portfolio as well as periodic snapshots of availability. To obtain themost current availability, travel advice, reserve your next vacation, and receive information on your programbenefits as a member of The Registry Collection program, please contact our Reservation Consultants at(800)543-2800. We are just a phone call away!5
the alpine themed Villas at Trapp Family Lodge to the exclusive Front Four at Stowe Mountain Lodge, I am confident you will find just the right experience for your traveling party. I have been working with Cirque du Soleil on and off since 1993 and remain one of their biggest fans. For those
