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PSI Services LLC3210 E TropicanaLas Vegas, NV 89121www.psiexams.comASSISTED LIVING ADMINISTRATOR AND MEDICATION AIDECERTIFICATION EXAMINATIONSCANDIDATE INFORMATION BULLETINExaminations by PSI Services LLC .Eligibility.Criminal Background Investigation .Examination Scheduling Procedures .Fees .Scheduling for the Examination .Canceling an Examination .Missed Appointment or Late Cancellation .Scheduling a Re-Take Examination .Special Examination Arrangements .Emergency Examination Site Closing .Examination Site Location .Reporting to the Examination Site .Required Identification .Security Procedures .111122222333444Taking the Examination by Computer . 5Identification Screen . 5Tutorial . 5Examination Question Example . 5Examination Review . 5Score Reporting . 5Duplicate Score Reports . 6Tips for Preparing for your Examination . 6Description of ALA Examination . 6ALA Recertification . 7Description of CMA Examination . 8CMA Recertification . 8Change of Name and/or Address Form. 10Examination Registration Form . 11Special Arrangement Request . End of BulletinPlease refer to our website to check for the most updated information at www.psiexams.comCopyright 2014 by PSI Services LLCLast Revised April 2014
EXAMINATIONS BY PSI SERVICES LLCThis Candidate Information Bulletin provides you withinformation pertaining to obtaining certification as an AssistedLiving Administrator (CALA) or Medication Aide (CMA) in theState of New Jersey.The New Jersey Department of Health has contracted with PSIServices LLC (PSI) to conduct the examination testing. PSIprovides examinations through a network of computerexamination sites in New Jersey.For Information on official regulations and guidelines;CALA/CMA certification, please contact:Once you have met the eligibility requirements, PSI will sendyou an eligibility notice.If this is a first-time registration, you must mail or fax thesedocuments to PSI and allow 2 weeks for processing yourinitial application.An applicant for an assisted living administrator certificationshall take the standardized examination within (24) twentyfour months of successful completion of a New JerseyDepartment of Health-approved assisted living administratortraining course. If you do NOT pass the examination withintwenty four (24) months of completion of your trainingprogram, you will be required to retrain.Email: ltc@doh.state.nj.usAn applicant for medication aide certification shall take thestandardized examination within (6) six months of successfulcompletion of a New Jersey Department of Health-approvedmedication administration training course. If you do NOT passthe examination within six (6) months of completion of yourtraining program, you will be required to retrain.ELIGIBILITY FOR CALAThe NJDHSS does NOT reciprocate with any other states‟medication aide program.New Jersey Department of HealthPO Box 358Trenton, NJ 08625-0358(866) 561-5914 ** Fax: (609) ilities/fsSearch.aspxIn order to be eligible for certification as an assisted livingadministrator, you must: Be at least 21 years of age; and Possess a High School diploma or equivalent; and Have successfully completed an assisted living trainingprogram approved by the NJDHSS before registering forthe examination.ELIGIBILITY FOR CMAIn order to be eligible for certification as a medication aide,you must: Be currently certified in New Jersey as a nurse aide,homemaker/home health aide, or personal care assistantAND Have successfully completed a medication aide trainingprogram approved by the NJDOH before registering forthe examination.To become eligible to test for ALA or CMA, you must providea copy of a valid certificate of completion. This certificatemust contain the school name, school code, course completiondate, and be signed by the Instructor along with theregistration form found at the end of this CandidateInformation Bulletin. Please include the examination fee.Please mail or fax to:PSI Regional Processing OfficeIBIS Plaza South3525 Quakerbridge Road, Suite 1000Hamilton Township, NJ 08619877-774-4243FAX 609-588-5461WWW.PSIEXAMS.COMCRIMINAL BACKGROUNDINVESTIGATION (CBI)The laws of the State of New Jersey require that all new nurseaide candidates, new personal care assistant candidates, andnurse aides (N. J. A. C. 8:431 et seq.) applying forrecertification or reciprocity, and homemaker/home healthaides (N. J. S. A. 45:11-24.3 et seq.) undergo a criminalbackground investigation (CBI) by the New Jersey State Policeand the Federal Bureau of Investigation. Since the medicationaide certification is valid ONLY when you have a currentcertification as a nurse aide, personal care assistant orhomemaker/home health aide, you are not required to submitfingerprints as part of the certification and recertificationprocess for medication aide. However, you MUST comply withthe requirements for your nurse aide, personal care assistant,or homemaker/home health aide/certifications.WRITTEN EXAMINATION SCHEDULINGPROCEDURESAll questions and requests for information about examinationsshould be directed to PSI.PSI Services LLC3210 E TropicanaLas Vegas, NV 89121(800) 733-9267Fax (702) 932-2666www.psiexams.com1
The Examination Registration Form is found at the end of thisCandidate Information Bulletin. You must pay PSI at the timeyou register. Be sure the registration form is complete,accurate, signed, and that you include the correct fee. Youmust provide a copy of a valid certificate of completion withthe registration form. The registration form is valid for 1examination.For CALA If you do NOT pass the examination within twentyfour (24) months of completion of your trainingprogram, you will be required to retrain If you fail the examination two (2) times, you mustretake an assisted living training program approved bythe NJDOH, schedule a new reservation for the exam,and submit a new fee.Note: A voice mail message is not an acceptable form ofcancellation.Please use the PSI Website, automatedtelephone system, or call PSI and speak to a CustomerService Representative.MISSED APPOINTMENT OR LATE CANCELLATIONIf you miss your appointment, you will not be able to take theexamination as scheduled, further you will forfeit yourexamination fee, if you: Do not cancel your appointment 2 days before thescheduled examination date;Do not appear for your examination appointment;Arrive after examination start time;Do not present proper identification when you arrive forthe examination.For CMA If you do NOT pass the examination within six (6)months of completion of your training program, youwill be required to retrainIf you fail the examination three (3) times, you mustretake a medication aide training program approvedby the NJDHSS, schedule a new reservation for theexam, and submit a new fee.Examination Fee -- 53NOTE: FEES ARE NOT REFUNDABLE OR TRANSFERABLESCHEDULING A RE-TAKE EXAMINATIONDue to processing procedures and reporting of your scores, it isnot possible to schedule a retake examination on the same dayin which you tested unsuccessfully.For example: if acandidate tests unsuccessfully on Wednesday they may contactPSI on Thursday, and depending on seating availability, mayretest as soon as Friday.To schedule a retake: ON-LINE REGISTRATION (www.psiexams.com)Upon completing the on-line registration, send it to us viathe Internet.You will be given available dates forscheduling your re-examination. Examination fee must bepaid by a valid credit card (Visa, MasterCard, AmericanExpress or Discover).SCHEDULING AN APPOINTMENT TO TAKE THE EXAMINATIONOnce you have received your eligibility notice, you areresponsible for contacting PSI to schedule an appointment totake the examination. PSI will make every effort to schedulethe examination site and time that is most convenient for you.You may schedule for an examination via the Internet 24 hoursa day at www.psiexams.com. Or, using a touch-tone phone,call PSI 24 hours a day at (800) 733-9267. To schedule with aPSI registrar, call Monday through Friday, between 7:30 amand 10:00 pm and Saturday and Sunday, between 9:00 am and5:30 pm, Eastern Time.If space is available in theexamination site of your choice, you may schedule anexamination 1 day prior to the examination date of yourchoice, up to 7:00 p.m. ET. Please be prepared to offeralternate examination appointment choices.CANCELLING AN EXAMINATIONYou may cancel and reschedule an examination appointmentwithout forfeiting your fee if your cancellation notice isreceived 2 days prior to the scheduled examination date.For example, for a Monday appointment, the cancellationnotice would need to be received on the previous Saturday.You may call PSI at (800) 733-9267. Please note that you mayalso use the automated system, using a touch-tone phone, 24hours a day in order to cancel and reschedule yourappointment.WWW.PSIEXAMS.COM MAIL (PSI licensure:certification, 3210 E Tropicana, LasVegas, NV 89121)Send the completed registration form to the aboveaddress. Allow 2 weeks for processing before schedulingthe examination date. Examination fee may be paid by acredit card (Visa, MasterCard, American Express orDiscover), money order, company check or cashier‟scheck. Make your money order or check payable to PSIand show your social security number on it. CASH ANDPERSONAL CHECKS ARE NOT ACCEPTED. FAX (609-588-5461)Fax completed registration form to PSI. Allow 4 businessdays for processing before contacting PSI to schedule theexamination. Examination fee must be paid by a validcredit card (Visa, MasterCard, American Express orDiscover). PHONE (800-733-9267)Contact PSI by telephone. You will be given availabledates for scheduling your re-examination. Examination feemust be paid by a valid credit card (Visa, MasterCard,American Express or Discover).2
SPECIAL EXAMINATION ARRANGEMENTSAll examination sites are equipped to provide access inaccordance with the Americans with Disabilities Act (ADA) of1990, and every reasonable accommodation will be made inmeeting a candidate‟s needs. Applicants with disabilities orthose who would otherwise have difficulty taking theexamination must fill out the form at the end of thisCandidate Information Bulletin and fax to PSI (702) 932-2666.Note for the Medication Aid examination per NJSA 8:369.2(a)3i an oral examination shall not substitute for thewritten component of this examination.EXAMINATION SITE CLOSING FOR AN EMERGENCYIn the event that severe weather or another emergency forcesthe closure of an examination site on a scheduled examinationdate, your examination will be rescheduled. PSI personnel willattempt to contact you in this situation. However, you maycheck the status of your examination schedule by calling (800)733-9267. Every effort will be made to reschedule yourexamination at a convenient time as soon as possible. Youmay also check our website at www.psiexams.com. You willnot need to pay a new exam fee if the exam site is closed dueto an emergencySOCIAL SECURITY NUMBER CONFIDENTIALITYPSI will use your social security number only as anidentification number in maintaining your records andreporting your examination scores to the state.EXAMINATION SITE LOCATIONSThe following directions are generated from the most currentmapping services available. However, new road constructionand highway modifications may result in some discrepancies.If you are not familiar with the specific area of the testingsite, please consult a reliable map prior to your test date.BRICK260 CHAMBERS BRIDGE ROAD, UNIT #1ABRICK, NJ 08723TAKE ON I-95 S TOWARD NEW JERSEY TURNPIKE SOUTH/NEWARK (US46). TAKE EXIT #11/GARDEN STATE PARKWAY (US-9)/WOODBRIDGEONTO GARDEN STATE PKY S TOWARD GARDEN STATE PARKWAYSOUTH/RT-440. CONTINUE ON DRISCOLL BRG. CONTINUE ON GARDENSTATE PKY S. TAKE EXIT #91/LAKEWOOD/BRICK TWP. ONTO LANESMILL RD(CR-549) TOWARD LAKEWOOD/BRICK TWP. CONTINUE ONCHAMBERS BRIDGE RD(CR-549).CHERRY HILL950 N. KINGS HWY, SUITE 301CHERRY HILL, NJ 08034WWW.PSIEXAMS.COMFROM THE NEW JERSEY TPKE S, TAKE EXIT #4/PHILADELPHIA/CAMDENONTO RT-73 N TOWARD CAMDEN/PHILADELPHIA. TAKE RAMP ONTO I295 S TOWARD DEL MEM BR. TAKE EXIT #34B/CHERRY HILL/CAMDENONTO MARLTON PIKE(RT-70 W). TURN RIGHT ON KINGS HWY N (RT41). NOTE BUILDING 950 IS BEHIND BUILDINGS #900 AND #1030.HAMILTON SQUARE AREAIBIS PLAZA SOUTH3525 QUAKERBRIDGE ROAD, SUITE 1000HAMILTON TOWNSHIP, NJ 08619FROM I-95 S, TAKE EXIT #9/NEW BRUNSWICK (US-1)/EAST BRUNSWICKONTO RT-18 N TOWARD NEW BRUNSWICK (US1)/PRINCETON/TRENTON/TOWER CENTER BLVD. TAKE RAMP ONTOUS-1 TOWARD TRENTON. TAKE RAMP ONTO CR-533 S TOWARDPROVINCE LINE RD/QUAKER BRIDGE RD/QUAKER BRIDGE RD.NEW PROVIDENCEMURRAY HILL OFFICE CENTER571 CENTRAL AVENUE, SUITE 105NEW PROVIDENCE, NJ 07094FROM: ROUTE 78 WESTBOUND. TAKE EXIT 43 ONTO DIAMOND HILLROAD. AT THE SECOND STOPLIGHT, TURN RIGHT ONTO MOUNTAINAVENUE. TURN LEFT AT THIRD LIGHT, SOUTH STREET. TURN LEFT ATTHE NEXT TRAFFIC LIGHT ONTO CENTRAL AVENUE. THE MURRAY HILLOFFICE CENTER, 571 CENTRAL AVENUE, WILL BE ON YOUR RIGHT.FROM: ROUTE 78 EASTBOUND. TAKE EXIT 44 TO TRAFFIC LIGHT. TURNLEFT ONTO GLENSIDE AVENUE PROCEED TO THE NEXT LEFT TURNUNDER ROUTE 78 TOWARD NEW PROVIDENCE, AS THE ROAD BECOMESSOUTH STREET. CONTINUE TO THE SECOND LIGHT AND TURN LEFTONTO CENTRAL AVE. THE MURRAY HILL OFFICE CENTER, 571 CENTRALAVENUE, WILL BE ON YOUR RIGHT.FROM: NEW JERSEY TURNPIKE. TAKE EXIT 14, STAY TO THE LEFTTHROUGH THE TOLL. FOLLOW SIGNS FOR ROUTE 78 - EXPRESSWESTBOUND. FOLLOW SAME AS ABOVE FOR ROUTE 78 WESTBOUND.FROM: GARDEN STATE PARKWAY SOUTH. TAKE EXIT 142 AND FOLLOWTHE SIGNS FOR ROUTE 78 WEST. FOLLOW SAME AS ABOVE FOR ROUTE78 WESTBOUND.FROM: GARDEN STATE PARKWAY NORTH. TAKE EXIT 142B AND FOLLOWTHE SIGNS FOR ROUTE 78 WEST. FOLLOW SAME AS ABOVE FOR ROUTE78 WESTBOUND.NORTH BRUNSWICKTHE SHOPPES AT NORTH BRUNSWICK980 SHOPPES BLVD, 2ND FLOORNORTH BRUNSWICK, NJ 08902TAKE THE NEW JERSEY TURNPIKE LEFT EXIT ONTO I-95 S TOWARDTURNPIKE SOUTH. TAKE EXIT #9/NEW BRUNSWICK (US-1)/EASTBRUNSWICK ONTO RT-18 N TOWARD NEW BRUNSWICK. TAKE RAMPONTO US-1 TOWARD TRENTON. TAKE RAMP TOWARD RT-130/171 N.STAY RIGHT TOWARD 171. TURN LEFT AT TRAFFIC LIGHT AND STAY INTHE MIDDLE LANE. AFTER 2ND TRAFFIC LIGHT, TURN RIGHT INTO THESHOPPING CENTER. THE SITE IS LOCATED IN THE REMAX BLDG, NEARTALBOTS.3
NORTHFIELD AREA (LINWOOD)CENTRAL PARK EAST222 NEW ROAD, SUITE 301LINWOOD, NJ 08221NORTHFIELD/MARGATE ONTO TILTON RD(CR-563). IN JUST UNDER 2MILES MAKE A RIGHT ONTO NEW RD (US-9). DRIVE 1.5 MILES SOUTH,TILL YOU WILL SEE THE SIGN ON THE LEFT FOR # 222 (CENTRAL PARKEAST) , JUST PAST CENTRAL AVE. (IF YOU REACH THE GULF STATIONYOU HAVE TRAVELED A LITTLE BIT TO FAR). TURN LEFT INTO THEPROFESSIONAL PARK AT THE FLOWER BED WITH THE 222 SIGN IN IT.USE THE FIRST PARKING LOT ON YOUR RIGHT, AND LOOK FOR THELARGE PSI SIGN NEXT TO OUR FRONT DOOR (SUITE 301).FROM THE SOUTH, TAKE THE GARDEN STATE PKY NORTH TO EXIT # 29SOMERS POINT. THIS WILL PUT YOU ON NEW RD (US-9). AFTER DRIVINGNORTH FOR A LITTLE MORE THAN 4 MILES YOU WILL FIRST SEE A GULFSTATION. NUMBER 222 NEW RD (CENTRAL PARK EAST) IS JUST PASTTHE GULF STATION (0.1 MILES) AND ON THE SAME SIDE. TURN RIGHTINTO THE PROFESSIONAL PARK AT THE FLOWER BED WITH THE 222SIGN IN IT. USE THE FIRST PARKING LOT ON YOUR RIGHT, AND LOOKFOR THE LARGE PSI SIGN NEXT TO OUR FRONT DOOR (SUITE 301).FROM THE WEST, USE THE BLACK HORSE PIKE (US -40 W/ US-322 W)WHEN YOU REACH HARBOR SQUARE MALL (SHORE MALL) KEEP TO THERIGHT. JUST PAST THE MALL YOU WILL SEE A SIGN FOR TILTON ROAD/MARGATE CITY/OCEAN CITY DIRECTING YOU TO MAKE A SLIGHT RIGHTONTO TILTON RD (CR-563). ONCE YOU ARE ON TILTON RD, DRIVE EASTAPPROXIMATELY 2 MILES TILL YOU REACH NEW RD (US-9), TURN RIGHTAND THEN FOLLOW THE DIRECTIONS GIVEN FOR COMING FROM THENORTH.PARAMUS1 KALISA WAY, SUITE 107PARAMUS, NJ 07652FROM THE GEORGE WASHINGTON BRIDGE TAKE RT 4 WEST TOPARAMUS. EXIT ONTO RT 17 NORTH. TURN RIGHT ONTO KALISA WAY(APPROXIMATELY 4/10 OF A MILE AFTER THE MIDLAND AVE EXIT ON17 AND JUST PAST THE ENTRANCE TO THE PARAMUS PARK MALL)FROM THE GARDEN STATE PARKWAY TAKE RT 17 NORTH AND TURNRIGHT ONTO KALISA WAY.PARSIPPANY239 NEW ROAD, SUITE A-203PARSIPPANY, NJ 07054FROM I-280 WEST: TAKE EXIT #1/NEW RD TOWARDS US-46. MAKE ASLIGHT RIGHT ONTO NEW ROAD.CONTINUE TO 239 NEW ROAD ON THE RIGHT. PSI IS LOCATED INBUILDING A (FIRST BUILDING ON RIGHT), SUITE 203.FROM I-280 EAST: TAKE EXIT #1/NEW RD. AT STOPLIGHT (AT END OFRAMP) TURN LEFT ONTO NEW ROAD.CONTINUE TO 239 NEW ROAD ON THE RIGHT. PSI IS LOCATED INBUILDING A (FIRST BUILDING ON RIGHT), SUITE 203.SECAUCUS110-B MEADOWLANDS PARKWAY, SUITE 204SECAUCUS, NJ 07094FROM I-95 N, TAKE THE RT-3 EXIT, EXIT 16W, TOWARD SECAUCUS/RT120/LINCOLN TUNNEL. TURN RIGHT ONTO S SERVICE ROAD. MERGEONTO RT-3 E. TAKE THE MEADOWLAND PARKWAY EXIT.WWW.PSIEXAMS.COMREPORTING TO THE EXAMINATION SITEOn the day of the examination, you should arrive 30 minutesbefore your appointment. This extra time is for sign-in, andidentification. If you arrive late, you may not be admitted tothe examination site and you will forfeit your examinationregistration fee.REQUIRED IDENTIFICATIONYou must provide 2 forms of identification. One must be aVALID form of government-issued identification (Driver's License,State ID, Passport) which bears your signature and has yourphotograph. The second ID must have your signature andpreprinted legal name.IMPORTANT NOTICE FOR ALL CANDIDATESDue to many complaints from the buildings‟ tenants, PSI (andthe properties which house the PSI test centers) cannotaccommodate any individuals other than the person who isbeing tested.PSI understands that test candidates are often comforted byhaving guests accompany them to their exams. It may also benecessary for a guest to drive the candidate to the test center.However, incidents from previous guests have promptedwarnings from Property Management. For this reason, PSI hasadopted the following policy concerning guests.“Person(s) accompanying a test candidate may not wait inthe test center, inside the building or on the building'sproperty. This applies to guests of any nature, includingdrivers,children,friends, family, colleagues orinstructors.”There are facilities nearby such as shopping malls, stores orrestaurants where guests may go while the candidate takes atest. Please take the time to visit those locations instead ofwaiting in or around the building.Also of note, many candidates have been arriving hours beforetheir scheduled exam time. This is not necessary. Please planto arrive no earlier than 30 minutes before the start-time ofyour exam. This will provide plenty of time for check-in.Thank you for your understanding and for your cooperation.SECURITY PROCEDURESThe following security procedures will apply during theexamination: NO conversing or any other form of communication amongcandidates is permitted once you enter the examinationarea. Please be advised that children, cell phones, calculators,pagers, cameras, programmable electronic devices andrecording devices of any kind are NOT allowed to enter PSItesting sites. Additionally, NO personal items are to enter4
the testing sites. PSI will not be responsible for anypersonal items, and suggests that you leave such items inanother safe
An applicant for medication aide certification shall take the standardized examination within (6) six months of successful completion of a New Jersey Department of Health-approved medication administration training course. If you do NOT pass the examination within six (6) months of complet
