Transcription
TRENDS IN MANAGED SERVICESRESEARCHFULL REPORTTHIRD ANNUAL MARCH 2014www.comptia.org
archObjectives: Quantifyandtrackcurrentmanagedservicespractices ors nthefuture tesinvolvedinITdecision- idencelevelfortheU.S.resultsis /- ofin- ‐depthinterviewswith17management- - ‐on- orisonlyonesourceofpossibleerror.Whilenon- rendsinManagedServicesStudy:Section11
TRENDS IN MANAGED SERVICESRESEARCHS E C T I O N 1 : M A R K E T OV E RV I E W & B U S I N E SS P R I O R I T I E STHIRD ANNUAL MARCH 2014www.comptia.org
KeyPoints essthana 1Minrevenueannually.Assuch,theytypicallyserveSMB- goffull- lfdescribedthemselvesaspure- ServicesStudy:Section12
partytohandleday- ‐ConsideringCloudto- els.Cloud- initelong- on- theressentialpieceoftheTechnologies,acloud- ndwillbethefocuspointnearly 1.4billion,15- ttotheMSPmodelisaprovider- sWeb- nsratherthanatapintocapitalbudgettobuyon- medium- tudy:Section14
tion.Firstafewmarketstatisticsonmanagedservices: edtobethemostsought- eparttotheBYODtrend. managed- ‐servicesmarketwillgrowfrom 143billionin2013to 256billionin2018. GartnerforecastedaglobalIToutsourcingmarketof oach 100billionby2017.o oaderIToutsourcingmarket. MostMSPsarequitesmallinnature,oftenlessthana 1Minrevenueannually.Assuch,theytypicallyserveSMB- goffull- lfdescribedthemselvesaspure- mmanagedservicescontracts. ntfrom2011to2012. on15
ificdata,whichcomprisesinentiretyofSections2- gedServicesStudy:Section16
- ‐to- kelytoincrease.!"# %&'( )*( *',-. /0&-"'&& 1(-2(-3'& 42( 5'6* 78 92"*:& F'#0.-", .2&*&E2 '(:' # )"# ; (2 -", &* B (2#0.3 -*AE. C-?-3'& )(# F' .:-", "'G .0&*2;'( &',;'"*& )*# ; (2 -", # * " ?A3.& 42( C'D'(E4 &*'( #'.-&-2"& &(# ""2 3", ;2(' 'B'.3 '?A %'# ; (2 -", 2 '( 32" ? '@.-'".A 9 " ,-", .2; '33 ' *:(' *& %&# !"# )20(.'H I2; J KL& !"# %&&'() *" &#, -& .(&(/ # 0 "1-2 , &*0#A / &'H MNN C0&-"'&&'& O'"# 0&'(P rd3AnnualTrendsinManagedServicesStudy:Section17
ganizationsinthenext12months.!"# %&'&()* ,-./.01",21&34%(,5&1,6'',-47",8&9:/%4" ,-56 '()*(2L#"599(/ M)"N5 7#()*(!#78 )9)':(N)(OPQ& #QQ( P77#QQ(!"# %& '()*( ,-.(/012-!34!(-56 '()*(!#78 )9)':(;:( &" ( &?#(4,!(& M)"N5 7#(R(FIB(IJH@(IJHD(1")K#76) /%.,BC!, &9"3 /.,49:&1./%.,D,%&.,. /.,49:&1./%.,CDB(FB(; , ?,@ A,"9:'&)"" , "9:'&)"" , "9:'&)"" ,-&01#"G,8&9:!E6* ,!"# %&&'(),*" &#, -& .(&(/ # 0 "1-2 , .0H),I/ "G,J ,K0 4%" " ,L"%H,0 8
differentmodels.Nearlytwo- ntin- ‐house,whileanother43%saidthatITishandledbyin- aemployeeoremployeesthatarewell- ‐versedintechnologyandcanhandletheday- ‐to- einternalITdepartmentsornot- ‐- entation,integrationorotherITprojectwork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nualTrendsinManagedServicesStudy:Section19
odiversefromone- ctively.Notsurprisingly,nearlytwo- r.!"# %&' ()* * % ",*%- *.%/0%1*2,(3*4156'75)%825,(.*2 %0( *%B*2(5.H%.'2() %B" ;%NK% 5);A %G*B"(24;25':6* A557) %/0%)'# F*B65# *);4() ;"66"75)4();* 2"75)%5?%/0%&%# /0%35) '67) %&&# !*:%.* ( )%&(# 965'.%35 B'7) %()(7"7,*%&'# ")" * *);%5?%")%/0%?')375)%@A*6B%.* C4)*;D52CE%9#:*2 *3'2(;#%)**. %!%# !"# 15'23*H%95 B0/IJ %!"# %&&'()%*" &#, -& .(&(/ # 0 "1-2 , ;'.#%&" *H%KLM%:' ()* * %@*).%' *2E%' () %")%/0% *2,(3*4 udy:Section110
TRENDS IN MANAGED SERVICESRESEARCHS E C T I O N 2 : FA M I L I A R I T Y/ D E C I S I O N F A C T O R STHIRD ANNUAL MARCH 2014www.comptia.org
KeyPoints tedhere. oothersoftresourcessuchasemployeetime. ITexecutivesarethemaindecision- anizationscitedtheofficesofnon- scoresthemoregeneral
trends in managed services section 1: market overview & business prior
