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3/26/2020Covid-19 EPBCovid-19 UpdatesUpdated 3/25/2020Our CommitmentLike you, we’re very concerned about the spread of Coronavirus, and we understand that your ability to work, learn, and stayconnected is more vital than ever. That’s why our top priority is continuing to ensure the reliability of your services while takingextra steps to uphold the health and safety for you and our team members.Using Chattanooga’s Smart Grid and community-wide fiber-to-the-home network, we have tools in place to provide you withhighly reliable services with plenty of capacity to meet your needs as more people work and learn from home. Because we’re firstresponders, we’re accustomed to ensuring you have power and connectivity even in challenging situations. We have plans inplace for many very difficult eventualities, including this one.https://epb.com/covid191/6
3/26/2020Covid-19 EPBAt EPB, we’re always here for you. And, we’re always ready to respond to keep your energy and connectivity services operatingat the highest level.Latest UpdatesEntertainment Announcements (https://epb.com/freepreview)Please visit this page (https://epb.com/freepreview) for information about networks offering their programming at no additionalcharge, announcements related to channel guide listings, and new releases available to watch.EPB Quick Connect Free Public WiFi (https://www.techgoeshomecha.org/epb.html)EPB Quick Connect Free WiFi is now available at multiple locations. Parents and students are encouraged to use this free WiFihotspot for on-line learning and other necessary business. For more information and locations, visit this page.(https://www.techgoeshomecha.org/epb.html)PBS Kids Now Available for At-home Learning SupportThrough a partnership with Hamilton County Schools and WTCI-PBS, most EPB TV subscribers can now access additional learningresources:EPB TV subscribers (with set top box) - Channel 4EPB Fi TV subscribers (with the new service using streaming devices) - Channel 400Network Reliabilityhttps://epb.com/covid192/6
3/26/2020Covid-19 EPBWe remain fully staffed at all key locations to ensure continued Smart Grid and fiber optic network resilience and reliability. Ournetwork was designed to provide you with ample access to the internet with speeds starting at 300 Mbps, enabling you to workand learn without data caps or throttling.Establishing New ServiceAs our community adjusts to using connectivity for at-home work and education, we will continue to provide installationupon request, following CDC-recommended guidelines.Whenever possible, we will offer self-guided installation for new customers. Customers are eligible for this option if EPBFiber Optics services were previously installed at the home. In these instances, we will leave a router at your door and walkyou through setup over the phone.If an in-home installation is necessary, we will take the following precautions:An EPB customer service representative will call the day before confirming the appointment. We will ask if anyone inthe home has had exposure to COVID-19, has demonstrated any flu-like symptoms or has traveled outside the UnitedStates in the past 14 days.The EPB installation technician will also call the day of installation and ask the same questions.Upon arrival at your home, installers will maintain a 6-foot social distance from anyone in the home.All technicians carry hand sanitizer and are instructed to wash their hands thoroughly before, during, and after eachvisit.EPB equipment, like routers and set top boxes, are delivered in airtight bags.EPB technicians always wear new boot covers upon entering the home.Service Call AppointmentsEPB will make every effort to troubleshoot service issues over the phone.If you are an EPB Smart Network customer, we have the added ability to access your router and troubleshoot remotely.https://epb.com/covid193/6
3/26/2020Covid-19 EPBIf an issue cannot be resolved over the phone or remotely, we will still offer in-home service calls following the same CDCrecommended guidelines as can be found in the Establishing New Service section above.Customer Service and Bill PaymentsOur staff of customer service and technical support representatives can always be reached at 423-648-1372(tel: 14236481372).We’ve taken steps to equip many of our staff with at-home work capabilities so that we may continue providing you withthe same quality of customer care you expect.We're also here for you online:EPB Live Chat and other online support (/customer-support)Manage your services with EPB Customer Portal (/my-epb#/)All EPB lobbies are closed for walk-in customer care, but drive-thru locations and payment kiosks remain open fortransactions.Drive thru locations can be found at the following addresses:2124 Northpoint Blvd, Hixson830 Eastgate Loop, ChattanoogaPlease contact us if you have trouble paying. We recognize that many customers are experiencing negative financial impacts andwe are committed to working individually with customers to find options to maintain the services they need, regardless of abilityto pay at this difficult time. If this is an issue for you, please contact us so we can help you make arrangements.Scam AwarenessWe encourage you to be vigilant and aware of scammers who continue to target our customers and threaten disconnection ofservice and ask for immediate payment. These scammers use texts, emails, and robo calls to threaten shut-off, demandimmediate payment, and include instructions for payment. Authentic EPB communications simply ask customers to callhttps://epb.com/covid194/6
3/26/2020Covid-19 EPBfor more information.Please call an EPB representative immediately at 423-648-1372 (tel: 14236481372) if you have any concerns about verification.HOME STORE (/HOME-STORE)Bundles (/home-store/bundles)Internet (/home-store/internet)Television (/home-store/television)Phone (/home-store/phone)Power (/home-store/power)BUSINESS SOLUTIONS (/BUSINESS-SOLUTIONS)Fiber Optics (/business-solutions/fiber-optics)Power (/business-solutions/power)Advertising (/business-solutions/advertising)BUILDERS & DEVELOPERS (/BUILDERS-DEVELOPERS)Builder Requirements al Inspections ential Programs TY (/COMMUNITY)Professor Gig-A-Watt (/community/professor-gig-a-watt)Sponsorship Opportunities (/community/sponsorship-opportunities)Giving Opportunities ovid195/6
3/26/2020Covid-19 EPBTelevision (/community/television)Environmental (/community/environmental)ABOUT EPB (/ABOUT-EPB)Leadership & Annual Reports (/about-epb/leadership-annual-reports)News (/about-epb/news)Careers (/about-epb/careers)Doing Business (/about-epb/doing-business)Locations (/about-epb/locations)Media Relations (/about-epb/media-relations)Our History (/about-epb/our-history)Logo Guidelines nes 051917.pdf)https://epb.com/covid196/6
Through a partnership with Hamilton County Schools and WTCI-PBS, most EPB TV subscribers can now access additional learning resources: EPB TV subscribers (with set top box) - Channel 4 EPB Fi TV subscribers (with the new service u
