Transcription
Toll Collection FundamentalsMark A. Bouma, P.E.Technical Oversight LeaderDecember 4, 2014
Topics Development of All Electronic Tolling Toll Collection Fundamentals By the numbers – what it takes to make it work2
All-ETCThe History NTTA has led ETC effortssince late 1980s From gates to gantriesTollTags first used on theDallas North Tollway (DNT) in1989 First time ETC used on a U.S.toll road InnovationTruck hits Main Lane Plaza(MLP) 1 in 2001; expresslanes installed Express lanes at all main laneplazas by 2002
Evolution of Toll CollectionMain Lane Plaza 1
All-ETCThe History ZipCash evolution MLP 1 reconstruction (late 2006) Original plan: Two cash lanes and two express lanes Major congestion modification: Three ZipCash lanes(early 2007) ZipCash benefits Reduced congestion Appreciative customers Booths, excess pavement,and operations buildingseliminated
All-ETC ComprehensiveProject Plan Goals Convert existing NTTA facilities to all-ETC by 2010 Implement an effective staff migration and training plan Maintain a positive customer experience Ensure that all-ETCimplementation does notadversely affectnet revenue
Implementation Schedule for All-ETCQ1-2009Begin gantryinstallations onDNT rampssouth of I-635Begin gantryinstallation onAATT & MCLBQ2-2009Implement allETC on PGBTBegin ramp andmain lanemodifications onPGBTBegin gantryinstallations onDNT ramps northof I-635Q3-2009Begin gantryinstallations onDNT MLP 2, MLP 3& MLP 4Complete mainlane and rampmodifications onPGBT for finalconfigurationQ4-2009Q1-2010Complete theall ETCinstallation onmain lane andramps on DNTImplement allETC on DNT,AATT & MCLBComplete theall ETCinstallation onAATT & MCLBCompletedemolition ofexisting tollplazas on DNT
All-ETCPGBT Phasing
All-ETCDNT InstallationsExistingBuildingETCGantry
Ramp EquipmentShoulder Camera – IRColor CameraAVI (TollTag) Antenna Auxiliary LightCCTV Camera(non-revenue)Main Lane Camera – IRMain LaneCamera - ColorEquipment CabinetsFront Camera
Loop ConfigurationShoulderLoop 1Traffic FlowLoop 1Main LaneLoop 2Loop 4Loop 3Rear CameraTrigger PointAVI Read ZoneLoop 2Loop 3Front CameraTrigger PointAxle LoopsLoop 4
If Iftagis present,thecamerasAVIReaderchecksfora toll tagarein thevehicleand pictures are edcompleted
Monitoring Tools - VES
Monitoring Tools - KScan
Monitoring Tools - KScan
Behind the ScenesLane LevelToll CollectionData CenterITSDedicated FiberNetworkCall CenterBack Office TollCollection
Lane Level Toll CollectionInductive Loops – 3MTollTags – TransCoreTollTag Readers – TransCoreLane Controllers – ETCC, IMI 286 Tolled Lanes 197 Tolling Points/Gantries 1,980 Inductive Loops 290 TollTag Readers 500 Lane & Image ControllersImage Controllers – IMITolling Cameras & External Lighting – JAIWrong Way Driver Detection – IMI 1,050 Tolling CamerasClimate Controlled Environment – Hoffman
Intelligent Transportation SystemDynamic Message Signs – SkylineTravel Time Sensors – TransCore, IMI 26 Dynamic Message SignsCCTV Cameras (Axis) – Securadyne 42 Travel Time Sensors 1,825 CCTV Cameras 62 Video Analytics Servers 8 Weather Sensor SitesVideo Analytics (ONSSI) – SecuradynePavement Weather Sensors – Vaisala
Dedicated Fiber NetworkFiber Maintenance – AT&TUninterruptable Power Supplies – Falcon 140 Miles of Fiber 500 Power Supplies 900 Network SwitchesNetwork Infrastructure – Cisco 13 Radio SitesRadio Communications – Link America
Data Center5 Layers of Security ProtectionServers/Network – Dell, CiscoServer Operating System – Linux, MicrosoftDatabases – Oracle, Microsoft SQL Server 450 Physical Servers 50 Network Devices 137 Databases 2,500 Terabytes of Data (7) 23-Ton A/C Units (2) 100MB InternetStorage Attached Network (SAN) – EMCBackup Solution – EMC, SpectralogicBackup Power– Galaxy UPS, 1mw GeneratorAir Conditioning – Liebert, Tech PlanFire Suppression – Tyco SimplexGrinnellInternet Bandwidth – AT&T
Call CenterTelephone Lines – AT&TInteractive Voice Response - CiscoContact Center Reporting – Cisco 238 Incoming CSC PhoneLines 92 Phone Lines for Business 277 Software LicensesOutbound Dialer – Cisco, PresidioQuality Monitoring – Verint Impact 360Workforce Management– Verint Impact 360Email Interaction Manager – Cisco
Back Office Toll CollectionToll System – ETCC, Oracle, MBI, ZenisysInteroperability – All TX Agencies,OTA,ETCCSCIP & User Admin Support – Zenisys 55M Transactions per Month 111K IOP Transactions onNTTA Roads per Month 75% ZipCash ImagesReviewed with OCR Only 210K TollMate Downloads 50% of DFW Transactions Paidby TollTagOptical Character Recognition – DacolianDMV Lookup – TX DMV, OTC, La DOTDTollmate – iDiggAppParking – DAL and DFW, ETCC, IMI
NTTA by the NumbersServing 5 North Texas Counties
Customer Service Metrics
North Texas Tollway AuthorityOur Mission Provide a safe and reliable toll road system Increase valueand mobility options for customers Operate the Authority in abusinesslike manner Protect our bondholders Partner tomeet our region’s growing need for transportation infrastructure M o b i l i t y. S a fe t y. C u s t o m e rs . E c o n o my. Re s p o n s i b l e S t e w a r d
Cisco . Contact Center Reporting – Cisco . Outbound Dialer – Cisco, Presidio . Quality Monitoring – Verint Impact 360 . Workforce Management – Verint Impact 360 . Email Interaction Manager – Cisco 238 Incoming CSC Phone Li
