Transcription
Annual Report2020-2021
A Message from Our Leaders11To Our Community:On behalf of CarePoint Health, we are pleased to present our inaugural 2020-2021 Annual Report. Sinceopening in August 2019, CarePoint Health has been building a strong foundation and expanding to deliverhigh quality team-based interprofessional primary care for the communities we serve in South West and EastMississauga. This report is reflective of a year of hard work and successful initiatives.In 2020-2021, CarePoint Health continued to grow and deliver excellent patient care, continuing to meet theneeds of our patients during COVID-19. We expanded our network by connecting more communityphysicians and their patients to our team. New services such as physiotherapy, chiropody, expanded mentalhealth supports, COPD education, and health promotion programs were added. We integrated PsychiatrySpecialists into our team to bring specialist and primary care closer together and we leveraged digital healthto optimize the care experience.Together with our Mississauga OHT partners, CarePoint Health met the challenges of a global pandemic. Wepartnered to establish a Cough and Flu Clinic at CarePoint Health, administered COVID-19 vaccinations asa regional pilot site, and supported the regional primary care planning strategy.We look forward to implementing our new two-year strategic plan with enthusiasm and purpose, as we buildon the great work shared with you in this report. None of this work would be possible without our amazingteam of health professionals and affiliated physicians who always puts the needs of our patients front andcentre. Finally, we would like to thank our dedicated Board of Directors, partners, and funders who continueto work with us to improve the health and well-being of our community.With our utmost gratitude and warmest regards,Andrew BiltonExecutive DirectorKim PillerBoard Chair
About CarePoint Health2Building a Strong FoundationA New Primary Care Huboint HealthCarePoint Health is an interprofessional, team-based,primary care hub which aims to link with primary careproviders in our community to care for the well-beingof the population within South West and EastMississauga. Primary care providers within ournetwork have equitable access to team-based care fortheir patients most in need. We provide holistic careinclusive of social determinants of health for wellness,prevention, and management.CarePoint Health supports patients by connectingthem to a coordinated, comprehensive team of healthcare professionals upon whom they can rely on andwork with to achieve their personal health goals. Weare also working to link into the surrounding programsand services of the community to enable continuity ofcare across the patient’s journey.CarePoint Health is a hub for which connectedprimary care providers in the area can organizearound health system planning, developingcommunity of practice, promoting rapid learningand innovation, and optimizing local infrastructureto achieve greater efficiencies.Our goal is to achieve the Quadruple Aim ofincreasedpatientsatisfaction,improvingpopulation health, reduced health care costs andimproving provider work life.Our 2020-2021 Leadership TeamSenior LeadershipBoard of DirectorsAndrew BiltonExecutive DirectorKim Piller, ChairCarita EdwardsNancy EkelsLouis GirardDr. Cal GutkinSteve HeckBill MacLeodJohn Magill (Apr 2020-Dec 2020)Sandy MilakovicDiana NoelDipesh PattniCatharine Shipp WellsLouise SmithDr. Sundeep BanwattClinical Director(Jan 2021-Present)Dr. Casey CorkumClinical Director(Apr 2020-Jan 2021)
Building A Strong Foundation3Building a Strong FoundationBuilding a Strong FoundationA New Primary Care Clinic in South West MississaugaCarePoint Health opened an innovative new interprofessional primarycare hub located at 2695 North Sheridan Way, Mississauga in August 2019.The facility was co-designed with providers, patients and partners andincorporates design elements that optimize team-based care.Growing Our Interprofessional Team to Support More PatientsPatient Visits2200 lives were touched byour care and support last year– a 400% increase.Mental 18Nursing Clinics2660Pharmacy5032Health Promotion 533New Programs & Services for Our PatientsIn 2020-21, CarePoint Health implemented a fullsuite of new programs and services that we arenow able to offer our patients to support their sociomedical health needs; helping people live, work andfeel their best. Our Programs & ServicesMental Health MINT Memory ClinicNutrition Living Life to the FullPolypharmacyProgramNurse-led Clinics Home VisitsPhysiotherapy IUD InsertionsChiropody Chronic Disease SelfCOPD EducationManagement ProgramSmoking Cessation My Best Weight Program(STOP Program) Craving Change ProgramLeveraging Digital Tools to Optimize Care2700 ConsultativeReports Deliveredto PhysiciansCarePoint Health was the first primary care organization to useHealth Report Manager (HRM) to deliver consultation reports fromour interprofessional care team to community-based physicians’EMRs. Our affiliated physicians no longer have to rely on fax toreceive these reports and know what the next steps are in theirpatients’ treatment.
Creating a Health Care TeamBeyond Our Walls44Building a Strong FoundationConnecting to Community PhysiciansCarePoint Health has now affiliated with 65 Primary Care Physicians to care for theirpatients most in need.Access to team-based care varies significantlyin location and quality across Ontario.Through engagement with primary carephysicians, we have created a network thatconnects patients and community physiciansto team-based, interprofessional programs andservices.Integrating Specialist CareCarePoint Health has partnered withPsychiatric Specialists to provide drop-downclinics for patients within our network. Theinclusion of specialists in the primary carehub improves collaboration with primarycare. This promotes shared care models,knowledge transfer to primary carephysicians, reduces duplication and waittimes, and enhances care continuity.
Shaping the Future ofHealth Care5Ontario Health TeamsCarePoint Health is proud to be afounding member of the MississaugaOntario Health Team (one of the firstOHTs in the province). Together with ourpartners, we are working to make surepatients, families and caregivers havebetter access to the care they need, whenand where they need it.CarePoint Health is an active member ofthe M-OHT Collaboration Council andPrimary Care Working Groups, workingto build a more integrated health systemnow and for the future.Responding to COVID-19:M-OHT Collaborations in ActionMississauga Health Cough & Flu Clinic atCarePoint Health2432 Patients Served (Dec 1 - Mar 31)The Mississauga Health Cough & Flu Clinic is acommunity-based clinic that provides timely inperson care for people who need to be seen by a doctorin a safe environment to address their flu and COVIDlike symptoms and receive a COVID-19 test ifneeded. The clinic reduced pressures at hospital-basedassessment centres and emergency departments.The clinic was established and operated through acollaborative partnership between three of the MOHT Founding Primary Care Members, CarePointHealth, Summerville FHT and Credit Valley FHT, aswell as Trillium Health Partners and communityphysicians practicing in Mississauga.COVID-19 Vaccinations in Primary Care PilotCarePoint Health was one of ten primary careorganizations in Peel region to establish a COVID-19vaccination clinic in a primary care setting. Primarycare vaccine clinics offer a safe and comfortingenvironment for patients to receive vaccines and helpaddress vaccine hesitancy by leveraging the primarycare provider relationship with patients.The clinic was established through collaborativeplanning with the M-OHT Primary Care WorkingGroup and Peel Community of Practice Group.
Our New Strategic Framework2021-20236Our VisionA HealthyCommunityfor AllOur ValuesWellnessCommunity BuildersResponsiveCompassionateGo BeyondExpectationsOur MissionTo improve healthoutcomes for ourcommunity throughpartnerships in aculture of innovationOur Strategic DirectionsTeam-based care expansionConnecting providers into networksService integration throughpartnershipsAdvancing a population healthapproachRapid learning and innovationthrough data
Funded in 2020/21 by:2695 North Sheridan Way, Suite 120Mississauga, ON L5K thealth.ca
CarePoint Health is an interprofessional, team-based, primary care hub which aims to link with primary care providers in our community to care for the well-being of the population within South West and East Mississauga. Primary care providers within our network have equitable access to team-based care for their patients most in need.
