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INFORMATION Redacted PURSUANT TO THE FREEDOM OFINFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Ver.4-9/25/2002electronic Preliminary Repurchase Authorization (ePRA)(**To go from field to field, use the TAB KEY)1.Date (mm/dd/yyyy):08/03/20062.Customer Name:(Redacted3.Customer Address:(Redacted)4.Customer City, State, and Zip: Glenville, Wv (Redacted)5.Primary Customer Phone #: (redacted)Work6.Additional Customer Phone #: (Redacted)Home7.Customer fax #:(redacted)8. Cust Drivers Licenses #(redacted)9. State tax % rate5%Customer Vehicle Information10.Year/Make/Model:11.VIN (17 W12.Current Mileage:9,500Detail your agreement with the Dealer and Customer on the following items:Dealership that will handle entire transaction:14.Dealership Name:Ballard's Chevrolet Pontiac15.Dealership Phone #:16.Dealership Contact Name and TITLE:17.Dealership Contact Phone # (if different than Dealership #):18.Dealership Contact Fax #19.Dealership BAC:Region: Click here for pull-down:20.What GOODWILL TOOLS were offered?Component Coverage LetterMaintenance LetterOwner Loyalty CertificateGM SmartCareGMPPMiscellaneous ReimbursementOtherNOTHING OFFERED21.Was a TRADE Repurchase offered?Click here for pull-down:22.If this will not be a Trade Repurchase, Please explain Why?TAC case number is required and if not available, Please explain why not?23.CAC Case Number:25.If no TAC number, Explain:24.TAC Case Number (N/A if TAC not contacted):26.Reason for Repurchase (Include specific mechanical failure):27.This case was resolved by: Click here for pull-down:28.Does this vehicle meet the presumption of Lemon Law in applicable state?Click here for pull-down:29.Recommended Disposition of Repurchased Vehicle: Click here for pull-down: (If Rebill, please include 26 digitaccount # or 10 authorization code).30.Type of TRANSACTION?Click here for pull-down:31.Vehicle Damage (explain what damage is present and who is responsible):32.If a Trade Repurchase, New VIN (17 Digits) or Order Number (6 Digits) NOTE: ePRA CANNOT BEPROCESSED WITHOUT THIS INFORMATION:33.New Vehicle Year/Make/Model:34.UpgradeDowngradeDifference Amount(PURCHASED NEW ONLY:Old MSRP to New MSRP):35.Usage/Depreciation Amount:(Standard Usage Formula Current mileage/100,000 multiplied by purchase price; **NOTE: This may vary byindividual State Lemon Laws) (If waived, please explain Why)-Please show how you arrived at this usage amount:

36.Aftermarket Items: Click here for pull-down:-If GM will be responsible, please supply detail of the items and cost (transfer cost or other):37.Lease Termination Terms:38.Who will be responsible for the Taxes and/or Fees? Click here for pull-down:-If GM will be responsible for Taxes and/or Fees, How much (All, % of them, Amount, etc.)Explain:39.I have reviewed with the customer what is Negative Equity/Overallowance and if it was in their contract that itwill negatively impact the numbers presented to them (BRC Repurchase will get detail): Click here for pull-down:*NO Rebates are to be applied to the replacement vehicle*GM Card points are only refunded back to the card; Current points may be applied to replacement vehicleDealer must NOT DELIVER replacement unit until Final Transaction Documents are Completed40.General Comments/Special Instructions:41.I personally reviewed all the above items with the Customer and Dealer on (mm/dd/yyyy):42.Authorizer Name:43.GM Position:44.VoiceMail Node:Mailbox Number:45.Email Address:Save this document using the customers last name plus the last 8 of the VIN as the Filename.Attach this saved file to a Lotus Notes document and E-mail this ePRA to ePRA@GMExpert.comForward any supporting documentation to FAX- 866-827-1129Any questions on lease repurchases or any other unusualcircumstances, please contact the BRC Repurchase Group at 1-800231-1841 prompts 2,1,2 or by e-mail at the address listed above.

INFORMATION Redacted PURSUANT TO THE FREEDOM OFINFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Revised 7/21/04Overallowance/Incentives/Negative Equity Form (non-Florida)Customer: (Redacted)Request #: 1-392381606BBB#: PGM0650233This form may be used to identify possible overallowance or negative equity and to determine any customerincentives which were paid, but may not be easily identifiable on a Bill of Sale.You must determine the TRUE purchase price of a vehicle and identify any over allowance and/or incentivesprior to arbitration or voluntary repurchase.* PLEASE NOTE:IF BALANCE OWED / LOAN CLOSEOUT AMOUNT IS HIGHER THANACV, THIS IS CONSIDERED NEGATIVE EQUITY!Purchase Price (from dealer Bill of Sale before tax, tag, etc) 19,431.00MSRP (from BARS Invoice) 21,805.00Note: If GMS price, use in place of MSRP priceDifference(If positive, look for Over Allowance) If no Trade in, have Dealerexplain why customer paid more than MSRP. -2,374.00Trade Allowance (from dealer Bill of Sale) 12,500.00Actual Cash Value Statement 12,500.00Difference (if positive, this is the overallowance) 0.00Payoff or Lien amount from Bill of Sale 16,975.00(If dealer added negative equity into contract, do not subtract)Actual Cash Value Statement 12,500.00Difference (if positive, this is the negative equity ) 4,475.00If Over Allowance/Negative Equity and/or Incentives (not included in Purchase Price) are found, verify withTeam Manager before submitting information to BBBPurchase Price (from dealer Bill of Sale before tax, tag, etc.) 19,431.00Incentives not included in Purchase Price (from BARS) minus 1,000.00(Do not include fuel fill credit or dealer incentives. GM Card Points must be included)

Overallowance and/or Negative Equity minus 4,475.00Actual price of Vehicle that should be presented to BBB for ATA 13,956.00

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Voluntary/ Mandatory RepurchasexBBB Case x TradeORStraightState CaseLeaseCOMPLIANCE DATE 9/18/06ADR REQUEST NUMBER 1-392381606CUSTOMER NAME (REDACTED)LAST SIX OF VIN XXXXXXADR CRM Regina Nelson EXT. 10213AVM Ben Matthews PHONE 914 -244- 6162DATE ACCEPTANCE RECEIVED 7/25/06NUMBER OF DAYS FOR COMPLIANCE 45 days from the date cust submittedreplacement vin (8/3/06)TEAM MANAGERS SIGNATUREADR Exceptions that need to be paid i.e. over allowance and negative equity.COMMENTS/REASON FOR EXCEPTION:NOTE: Compliance date is 45 days from date cust submitted vin, 8/3/06.Therefore, his compliance date is 9/18/06.File will be returned without all information above completed.12/02/10

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Privileged and Confidential InformationCASE ASSESSMENT BY: Brittany GriffinSiebel/CARS Request No: 1-392381606Customer Name: (Redacted)Year of Vehicle: 2005Make: PontiacVehicle ID No.: 1G2ZG528654XXXXXXModel: G6In Service Date: 9/3/2005Current Mileage: 8,137Purchased: NewWhat is customer seeking: Repurchase/ ReplacementVEHICLE REPAIR HISTORYCUSTOMER’S PRIMARY SYMPTOM/CONCERN: Front End clacking/ rattling noiseDays Out: Description of Repair:.1Customer states rattle in front end when hitting bumps. Test drove,checked underneath and retested. Could not duplicate. NPF02/02/06 5,751*Customer states noise coming from front end. Could not duplicate.03/29/06 7,356*Customer states clunking noise when driving over rough roads.Removed steering shaft and greased according to bulletin.04/24/08 7,6275Customer states clunk noise in front suspension on rough roads.Left front strut making noise. Replaced l/f strut and strut mountand rest alignment.05/25/06 8,1011Customer states noise still there. Called GM to arrange for Tech tocome out to inspect vehicle. Tech found noise and advised of PIC3747C which just came out 5/17/06. Advised fix would not beavailable until June. Customer insists on rental until then.Dissatisfied that warranty will not cover.OTHER SYMPTOM/CONCERN: PaintDate: Mileage: Days Out: Description of Repair:.11/07/051,7896Customer states Paint is flaking off of hood and right rear quarterpanel. Found due to paint not adhering to metal. Sanded andrefinished hood and right rear quarter panel.Date:Mileage:11/11/05 2,117OTHER SYMPTOM/CONCERN: ACCIDENT/ Body shop work: Customer hit a deerDate: Mileage: Days Out: Description of Repair:.12/19/052,391N/ARo open from 12/19/05 to 01/03/06. Body work completed toFascia, Emblem, Grille, Headlamp, Hood, Fender. Paint work.Wheel Alignment and balance front tires completed. Total cost tocustomer 2,255.86.OTHER SYMPTOM/CONCERN: Fuel cap light onDate: Mileage: Days Out: Description of Repair:.01/03/064,1872Customer states fuel cap light on. Found evap leak code and hoseloose on vent solenoid. Snapped hose onto solenoid.OTHER SYMPTOM/CONCERN: SteeringDate: Mileage: Days Out: Description of Repair:.01/04/064,1873Customer states that steering is hard on cold mornings. Foundresistance in lower control arm is bad. Replaced lower controlarms according to bulletin 05-02-32-001AOTHER SYMPTOM/CONCERN: Drivers side door creaksDate: Mileage: Days Out: Description of Repair:.02/02/065,7513Customer states that driver’s side door creaks since it was fixedfrom hitting deer. Replaced door and checked to verify fix.Team Manager Approval:Revised by r.fick 09/28/04Date:

Privileged and Confidential InformationOTHER SYMPTOM/CONCERN: VibrationDate: Mileage: Days Out: Description of Repair:.02/02/065,751*Customer states Vibration between 55 and 60MPH Found tires outof balance. Balanced Tires.OTHER SYMPTOM/CONCERN: antifreeze smell in defrostDate: Mileage: Days Out: Description of Repair:.03/29/06 7,3565Customer states that when starting up and on defrost they get aantifreeze smell. Checked system and all hose and radiator heatercore and pumped system up. Found no leaks and no odor smellwas duplicated. NPF.OTHER SYMPTOM/CONCERN: BrakesDate: Mileage: Days Out: Description of Repair:.03/29/06 7,356*Customer states that when backing up brakes squeal. Preformedbulletin 05-05-23-010B for brake squeal.OTHER SYMPTOM/CONCERN: Noise when idlingDate: Mileage: Days Out: Description of Repair:.03/29/06 7,356*Customer states that thee is a chirping noise when idling. Could notduplicate. NPF.Total Days Out of Service: 24 (excluding days for customer pay reasons such as; Maintenance andCollision Repairs)VEHICLE MEETS PRESUMPTION LEMON LAW?YES:X NO:What is customer eligible for (based upon the BBB Program Eligibility Guidelines and theStates lemon law requirements for meeting presumption)? All RemediesAVM and/or DEALER RECOMMENDATION(s):NoneCRM RECOMMENDATION & RATIONALE (EXPLAIN):As Customer was in a fairly major front end accident which very easily could have caused many or all ofcustomer’s vehicle concerns CRM does not believe that vehicle merits a repurchase or replacement.However CRM will offer the customer a 1 month vehicle payment reimbursement due to customer’s daysout of service and a 36/36 GMPP Value guard for customer satisfaction.Decision reached by CRM:Arbitrate case:Team Manager Approval:Revised by r.fick 09/28/04Settle case: XDate:

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BBB Autoline Online AccessPGM0650233Case NumberNameCity-State-ZipPhone #SpecialistStart DateClose DateDays 9Page 1 of 3Glenville, WVLateshia Bland lbland@cbbb.bbb.org06/13/0607/11/0628Ms. Darla L 0606/13/200606/27/200607/25/200607/25/2006FTP Info passed to IBMEvent Information (Location)Cheryl Carey Ext 397c-addressc-addressc-faxResponse Due Back by 06/20/06Arbitration Scheduled for 11:00 on 07/12/06Repair was acceptedPerformance Due by 08/25/06Documents:Please ONLY CLICK ONCE!Select Type DescriptionView Selected DocumentsDateSETSettlement Letter08/04/06SETSettlement Letter08/04/06SETSettlement Letter07/25/06nohNotice of Hearing06/27/06m03ATA To Manufacturer06/27/06alsArbitrator Listing Sheet06/27/06alsArbitrator Listing Sheet06/27/06opnOpening Statements06/27/068/7/2006