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PREPARE FOR A NEW ERA OFAGILIT Y AND COLLABORATIONAccelerate Digital Transformation with Best-in-Class UCaaSF RO S T & S U L L I VA N E B O O KThe contents of these pages are copyright Frost & Sullivan. All rights reserved.frost.com

Prepare for a New Era of Agility and CollaborationCONTENTS3Agility and Adaptability Determine Success in theHighly Dynamic Global Economy4Thrive Amidst Constant Change with RobustBusiness Continuity Strategies5Future-proof Communications Upgrades with Bestin-class Solutions6Maximize UCaaS Value with a Provider that BringsBoth Proven Experience and a Strong Vision7Unify Office by RingCentral Delivers CompellingBenefits8Atos’ Winning Combination of Systems Integratorand Developer Expertise9Don’t Sit on the Sidelines: Leverage UCaaS toBecome More Agile and Responsive to Market Shifts2

Prepare for a New Era of Agility and Collaboration3AG I LI T Y A N D A DA P TA B I LI T Y D E T E R M I N E S U CC E SS I NT H E H I G H LY DY N A M I C G LO B A L E CO N O M YEnable Collaboration and Continuity with Flexible Cloud Communications SolutionsThe unanticipated, wide-scale and rapid increase in remotework in response to the global pandemic brought forwardthe need for more robust business continuity programs,including flexible technology consumption models. Themost agile organizations quickly deployed cloud services toenable effective communications and collaboration amonggeographically dispersed employees as well as between thecompany and its customers, suppliers and partners.Today, it is clear that cloud solutions, such as unifiedcommunications as a service (UCaaS), provide the agilitybusinesses need to thrive during times of both prosperityand adversity.Forward-looking business decision makers acknowledgethat work-style paradigms have shifted forever. Safety,productivity and work-life balance concerns will drivedemand for adaptive workspaces and convenient access totechnology tools—anywhere, anytime, on any device andnetwork. Increasingly virtual organizations, as well as evolvinguse cases, such as telehealth and distance learning, willleverage cloud communications, collaboration and contactcenter services to boost staff productivity and improve thecustomer journey.UCaaS provides the AGILIT YBUSINESSES NEED TO THRIVE attimes of both prosperity and adversity.What Business and IT Leaders are SayingThe cloud is the most critical part of ourDigital Transformation strategy75%Drivers for Cloud Adoption80%80%Free up IT staff tofocus on innovativesolutions tobusiness challenges79%78%Deliver servicesand applicationsfasterIncrease appavailability/uptime78%77%Eliminate hassleof integratingmulti-vendorsolutionsImprove businesscontinuity/disasterrecoverySupport mycompany’s DigitalTransformationinitiativesSoftware Workloads Being Movedto the Cloud by 202183%EnterpriseIP Telephony80%Video and WebConferencingSource: Frost & Sullivan.

Prepare for a New Era of Agility and Collaboration4T H R I V E A M I DS T CO N S TA N T C H A N G E W I T H RO B U S TB U S I N E SS CO N T I N U I T Y S T R AT E G I E SCloud Services Will Deliver the Flexibility You Need to Ride the TidesIn a post-COVID-19 world, the “next normal” willrepresent a constantly moving target that will requirebusinesses to considerably enhance their businesscontinuity programs and disaster preparedness.Cloud services will provide the agility businessesneed to promptly adapt to ever-changing localand macro‑economic, socio‑demographic andindustry‑specific market conditions.Increasingly distributed organizations adopt mobile‑readysolutions that enable access to communications andcollaboration services over desktop phones, computersand mobile devices depending on device and networkavailability or user preferences. The ability to seamlesslymake and receive calls, participate in video conferencesand perform file/screen share remotely must representan indelible part of business continuity programs goingforward. Creating stronger bonds across teams, jobfunctions, departments and business sites will be astrategic imperative for the organization of the future.Creating STRONGER BONDS across teams,job functions, departments and business siteswill be a STRATEGIC IMPERATIVE for theorganization of the future.The Post-pandemic Connected OrganizationFL AT, DISTRIBUTEDSTRUC TUREH Y BRID WORKGROUPSSELF-ORGANIZEDTE AMS, AGILEPROCESSES(Remote, mobile, on-site)KeyCharacteristicsCROSS-FUNC TIONALTE AMWORK(Knowledge and task workers,frontliners, contact center agents)BUSINESSCONTINUIT YFOCUSSource: Frost & Sullivan.

Prepare for a New Era of Agility and Collaboration5F U T U R E - PROO F CO M M U N I C AT I O N S U P G R A D E S W I T HB E S T- I N - C L A SS SO LU T I O N SEnable a Collaborative Work Environment with Feature-rich UCaaSBusinesses in pursuit of digital transformation must deploy reliable,secure and extensible UCaaS solutions that provide a comprehensivefeature set to address the diverse and evolving needs of theirworkforce, customers and partners. To optimize investment value,UCaaS buyers must select UCaaS solutions that comprise a completeapplications suite, including robust PBX features, as well as rich weband video collaboration functionality. To boost collaboration andaccelerate decision making across distributed teams, technologybuyers must also ensure that team spaces and persistent chatrepresent key elements of the user experience.Video ConferencingWeb ConferencingWebinarsUser Experience,Integrations,Analytics69%of UCaaS decision makers preferall-inclusive UCaaS bundles43%of UCaaS decision makers considerone-to-one video calling themost important feature in UCaaS31%of UCaaS decision makers considermulti-party video conferencingthe most important feature in UCaaSPresenceMobilityContent ManagementEnterprise IP TelephonyGroup Chat andTeam SpacesVoice/UnifiedMessaging, SMSSource: Frost & Sullivan.

Prepare for a New Era of Agility and Collaboration6M A X I M I Z E U C A A S VA LU E W I T H A PROV I D E R T H AT B R I N G SB OT H PROV E N E X PE R I E N C E A N D A S T RO N G V I S I O NFind a Trusted Partner for Your Transformation JourneyAs businesses embrace cloudcommunications, they must choosefrom a plethora of UCaaS solutions andproviders that claim delivery of similarcustomer value. The decision is daunting asUCaaS offerings vary in terms of features,price, reliability, security, compliance,and customization and integrations withmission-critical third-party softwareand devices. UCaaS provider financialstability, portfolio breadth, technologyvision and roadmap, and customer supportcapabilities also vary widely and canimpact long-term customer value.Decision-making Factors when Selectinga Cloud Communications Provider50%Reliability47%SecurityOpen standards andinteroperability withthird-party solutions36%33%ScalabilitySolution RELIABILIT Y,SECURIT Y ANDINTEROPERABILIT Ywith third-party softwareand services can helpFUTURE-PROOF yourUCaaS investment.Customer testimonials/proven success32%Cutting-edge features andfunctionality32%Technology portfoliothat allows forone-stop shopping16%

Prepare for a New Era of Agility and Collaboration7U N I F Y O F F I C E B Y R I N G C E N T R A L D E LI V E R S CO M PE LLI N GBENEFITSChoose a Business-grade Solution that Addresses Your Unique RequirementsUnify Office leverages an industry-leading cloud communicationplatform to enable flexible technology consumption and addressthe constantly evolving needs of the increasingly mobile and highlydistributed workforce. Specific Unify Office benefits include: Hybrid on-premise/cloud integration expertise and broad selection ofcommunications endpoints, including re-use of existing Unify devices Unique migration tools to automate transition to cloud forOpenScape installations Extensive and expanding feature set, including HD voice calling,audio and videoconferencing, screen, file and note sharing, recording,group conversations and persistent messaging, team spaces, taskmanagement and Internet fax Data privacy compliance with data centers located in respectivecountries and world regions Integration with industry-leading cloud contact center-as-a-service (CCaaS) solutions Compelling mobile functionality and a seamless user experience across desktop phones, PCs and mobile devices Tiered pre-packaged service bundles, including fully-loaded feature sets, phone numbers, and calling and conferenceminutes Geo-redundant data centers and a strong track record of service reliability and service quality Advanced multisite service administration, performance reporting and analytics that enable data-informed decision making Extensive integrations with popular third-party software (e.g., Microsoft Teams, Google G Suite, Salesforce, ServiceNow,and other business apps) and flexible APIs and SDKs for future custom integrationsSource: Frost & Sullivan.

Prepare for a New Era of Agility and Collaboration8ATOS’ W I N N I N G CO M B I N AT I O N O F S Y S T E M S I N T E G R ATO RA N D D E V E LO PE R E X PE R T I S EPartner with Atos to Enable an Effective Cloud MigrationAtos, with its Unify communications and collaboration business, stands out among other solution providers as it combines the skillsof an independent systems integrator (SI) with the technology expertise of a communications solutions developer. Drawing on itsdeep vertical knowledge and vertical industry transformation program, Atos tailors its solutions and services to effectively addressthe unique challenges and objectives businesses face in their different industries.Organizations partnering with Atos benefit in a number of ways: Global reach and support for the full spectrum of customer organizations, from privateto publicAtos UnifyOfficePowered byRingCentral Multi-vendor expertise mitigates risk in a customer’s journey to cloud, including theliability of single-vendor technology lock-in Local expertise to support businesses in multiple countries and address dataprivacy and local regulatory compliance requirements Expertise in maximizing current technology investments and smoothing thetransition from existing obligationsAtosOrchestrationand ManagedServices Transition management tools to minimize business disruption during cloudmigration and communications upgrades Deployment flexibility with support for public, private and hybrid cloudenvironments based upon customer preferences One-stop shop for a broad portfolio of software, equipment and services, aswell as end-to-end solution design and deployment Unique Digital Workplace as a Service (DWPaaS) solution and consumptionoptions Complementary technology innovations in key areas such as AI, IoT, automation, HPC,cloud computing and cybersecurity, among others Available 24 x 7 first-level support in local languagesAtosEcosystem andThird-partyOptionsFully IntegratedCustomer ExperienceAtosReadiness,Adoption,Migration andIntegrationServicesAtos VerticalAcceleratorsSource: Frost & Sullivan.

Prepare for a New Era of Agility and CollaborationDO N ’ T S I T O N T H E S I D E LI N E S : LE V E R AG E U C A A S TO B E CO M EM O R E AG I LE A N D R E S P O N S I V E TO M A R K E T S H I F T SIt’s time to do more with your businesscommunications investments. The time is rightto accelerate digital transformation and preparefor an increasingly dynamic global economy.Embrace cloud services to gain the efficiency andproductivity benefits your organization needs tocompete in the age of agility.Empower your workforce with acollaboration‑centric, mobile-ready UCaaS.Evaluate Unify Office to address a broad spectrumof evolving business and user requirements.Choose a provider with a strong track record, abroad solutions portfolio and a powerful visionto drive a smooth, effective journey to the cloud.Consider collaborating with Atos and their partnersto power business transformation and boostyour competitive stance utilizing advanced cloudcommunications technology.Empower your workforce withCOLLABORATION‑CENTRIC,MOBILE-READY UCaaS.9