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Mohamed El BakkaliLEAD SYSTEM ARCHITECTEmail: m@elbakkali.bePhone: ( 32) 472 911 815Web: m.elbakkali.beProfessional ProfileWith more than 15 years of experience, I acquired technical and functional expertise in themanagement and support of IT projects: analysis, design, specification, integration, developmentand transfer of skills with a very good knowledge in the different layers of IT infrastructure(Datacenter, Telecom, Network, Storage, Security, .).Customer minded, I'm dynamic and sociable, familiar with large and small businesses inmulticultural contexts requiring a strong analytical mind.With a particular interest for cloud computing and virtualization technologies, I also learn andcan be operational quickly. I am autonomous and used working in an environment where IT,project management and a strict sense of organization are essential.Work ExperienceJANUARY 2021 - PRESENTLead System Architect - FreelanceProximusKey responsibilities (focus Business & Enterprise architecture - ASTRID) Architecture & pre-salesTechCom memberTechnical LeadProactive Maintenance evangelistProcess and flow improvementsInfrastructure & software roadmap/Lifecycle ManagementMAY 2018 - DECEMBER 2020System Engineer - FreelanceProximusSensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality

ASTRID, one of the big 5 Proximus' customer, is an operator of the national radiocommunications, paging and dispatching network designed for emergency and security servicesin Belgium.ASTRID enables the police, the fire services, emergency medical services and other organisationsinvolved in public safety to improve both internal and interdisciplinary communications.Within a team of 50 people at Proximus, I'm part of the Systems department dedicated tomanage the critical infrastructure of the client together with other system engineers, networkingengineers, security engineers and architects.Key responsibilities L3 remote & on-premise customer supportProject deliveryProblem managementTechnical documentation creationUsed technologies FlexPod converged datacenter based on Cisco UCS servers, Nexus switches & NetAppOntap storageVMware vSphere 6.xVMware Horizon View 6.2 & 7.xVMware vSANNSX for vSpherevRealize Ops MgrVMware Site Recovery ManagerTrend Micro Officescan & Deep Security ManagerInfloblox DNSMicrosoft Windows Server 2003-2016Microsoft SCCM & SCOMMicrosoft Clustering (SQL AO & A/P)Microsoft Exchange 2016Microsoft Windows XP-10ITIL v3FEBRUARY 2017 - APRIL 2018System Engineer - ConsultantSystem Solutions Belgium (full-time)Designated as best "Cloud Provider of the year 2018" in Luxembourg, System Solutions has since1996 as mission to help organizations of all sizes develop and operate solid datacenterinfrastructures allowing them to run and develop their business on.As a Senior System Engineer, I'm part of the Professional Services department who covers a widerange of activities like: Project delivery, Consultancy mission, Maintenance contract, Supportcontract and Managed services.Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality

Working for international customers active in different sectors (energy, chemistry, media,.), Imanage or give support to their entire infrastructure ting layers, applications: directory/mail/file/.services and End-user computing).Key responsibilities L2 on-premise customer supportSingle point of contact for customers' IT needsProject managementMigration of existing production environmentsReview and troubleshoot existing customers infrastructure (assessment, healthcheck)Perform critical maintenance tasks (On-Premise infrastructure, Cloud infrastructure)Writing of documentation and technical recommendation based on a customer auditTraining and workshop sessionUsed technologies HPE portfolio (servers, storage, networking)Microsoft Windows Server 2008/2012/2016 roles installation and administrationVMware ESXi 6.5 installation and administrationVeeam B&R 9.5 administrationFirewall: Sophos UTM 9 administration and configurationVDI: VMware Horizon View administrationDesktop Image Management: VMware Mirage administrationWindows 7 & Windows 10 desktop support & managementOffice 365 (Exchange Online configuration and administration, Sharepoint & OneDrivefor Business)ITSM ticketing toolInstallation and administration of Atlassian Confluence wiki toolwww.systemsolutions.luAPRIL 2016 - FEBRUARY 2017System Engineer - Web & Mobile InfrastructureRossel Interactive Media, Brussels (full-time)Rossel Group is a leading company in the French-language press and media in Belgium and thenorth of France (Le Soir, Sudpresse, Vlan, RTL-TVI, la Voix du Nord, De Tijd, Immovlan,.).Rossel Interactive Media is the Rossel Group's IT operations company, located in Brussels andCharleroi. The teams are responsible for ensuring the proper management of IT infrastructuresof the Group companies. My responsibilities assumed range from the proper functioning ofcomputer systems to the definition of the optimum infrastructure, by securing access and datastored on the servers.Key responsibilities L2 & L3 supportSensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality

Installation, monitoring, security, maintenance and optimization of the Rossel Group'sWeb & Mobile infrastructure ( 750 servers).Technical evolution of the web and cloud infrastructure imposed by new applicationsand new technologies.Ensure the proper functioning of the websites / mobile / e-mail / storage / backupsystemsEnsure the security of access and the performance of computer systems in order toprovide continuous availability of these in accordance with the SLAPoint of contact between the system engineers and the developers teams for Belgium(based in Brussels and Braîne l'Alleud) & FranceProject Leader migration to Atlassian Confluence (wiki / documentation / projectmanagement / knowledge base)Provide after-hours support for Infrastructure related emergencies as well occasionalweekend maintenanceUsed technologies Linux Ubuntu 14 & 16 installation and administration (web servers)Microsoft Windows Server 2008/2012 administration (ADDS, DNS, DHCP)VMware ESXi 5.5 administrationCisco UCS administrationWeb technologies: Apache, MySQL, SQL, Memcached, Varnish, F5 Load balancing(BigIP), DNS & Akamai CDNMonitoring: Dynatrace, Grafana, Observium, NagiosNetApp MetroCluster, SnapMirror, EMC NetWorker / Data Domain basicadministrationInstallation and administration of Atlassian Confluence wiki toolwww.rossel.beJUNE 2012 - MARCH 2016System Engineer - InfrastructureLa Sécurité Automobile, Brussels (full-time)La Sécurité Automobile is a company based in 2 sites in Brussels and active in the field ofautomotive technical control and driving license.As part of a team composed of 3 systems engineers, I managed the entire IT infrastructure:installation, configuration, upgrade, budgeting, support and maintenance.Key responsibilities L1 & L2 supportImplementation of improvement plansEnsure the performance of IT infrastructure and the security of all systemsActive member of the IT group at the national level for development projects for thesectorUsed technologiesSensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality

Microsoft Windows Server 2008/2012/2016 administration (ADDS, DNS, DHCP, IIS,WSUS)VMware ESXi 5.5 administrationDell Equallogic SAN Storage administrationCisco & Dell switchs administrationJuniper Firewall administrationAvaya voip central administrationMicrosoft Exchange Server 2013 administrationVeeam B&RSynology NAS administration and installationAtlassian Jira Service Desk administrationInstallation and configuration of Spiceworks ticketing and inventory toolInstallation and configuration of Kaspersky Antivirus Administration Security CenterInstallation and configuration of Eset Antivirus Remote Administrator Consolewww.securiteautomobile.beSEPTEMBER 2010 - JANUARY 2014Web & Virtual Reality photography DesignerImaginea, Brussels (freelance)Imaginea is an interactive media company specialized in 360 panoramic photography and VRcontent development. Using the latest photo capturing technology in immersive imaging weprovide 360 degree interactive panoramas and 360 Virtual Tours with a full service: fromcapturing, post-production and processing, to interface design and implementation.I've created Imaginea to provide web design and graphic solutions with an informative andstrategic approach to establishing an online web presence by producing eye-catching webdesigns and informative web sites tailored to the client's desires.Key responsibilities Create visual communicationsDesigning webpage layout and determine technical requirementsCreate Virtual 360 toursWriting and editing contentProject and customers managementSEO optimizationUsed technologies Apple Mac OS XHTML, CSS & XML scriptingAdobe Creative Suite (Photoshop, InDesign, Illustrator,.)CMS: Joomla! & WordpressMySQL, Apache and DNS implementationSEO & Analytics toolswww.imaginea.beMARCH 2009 - JUNE 2010Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality

System Administrator - Team ServerBelgian Federale Police, Brussels (full-time)The Federal Police server team installs, manages and monitore more than 5000 physical serversthroughout Belgium.Key responsibilities Novell, Windows & Redhat servers administration and monitoringBackup and SAN monitoring through Perl scriptsAnalyze monitoring logs to identify problem causes and recommend solutions tocorrectProvide support to system administrators during upgrade Novell Netware LinuxRedHatBuilding a Joomla! CMS/intranet to improve communication between technical teamsUsed technologies Windows Server 2003 administrationNovell Netware administrationLinux Redhat Entreprise 5 administrationBasic Perl scriptingJoomla! CMSMAY 2007 - MARCH 2009Release & Incident Management - Service CenterBelgian Federale Police, Brussels (full-time)Key responsibilities Planning, control and implementation of applications rolloutsReporting and monitoring statistics for the Management (KPI)Establishment and respect of SLAs (Service Level Agreement)Ensure appropriate response to all calls logged with the helpdesk, by monitoringsupport calls, analyzing feedback, ensuring that support staff follow establishedsupport proceduresDetermine the actions required to resolve any operational problems through the useof own technical experience, escalating to in-house expertise as required or bybringing in external support to minimize the impact of system failure to individualcustomers and the organization as a wholeAPRIL 2005 - APRIL 2007User Support Agent - Service CenterBelgian Federale Police, Brussels (full-time)Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality