Transcription
Advanced Debt ManagementDeborah Adamson - Business Consultant Oracle
Advanced Debt ManagementExternal Pressures on ManagementCashAccessibilityPrompt Cash CollectionFewer Broken RecognitionCashApplicationsLegal /Contract Mgmt.Billing /InvoicingCollections /Trade Mgmt.CustomerServiceSmarter Decision MakingAutomated ProcessesDoing Morewith LessUnderstandable InformationFaster Issue ResolutionCustomerExpectations
Advanced Debt ManagementManagement GoalsImprove Cash FlowStreamline the Collections ProcessAchieve Intelligence-based Credit DecisionsIncrease EfficienciesAutomate Post-billing ActivitiesOffer Advanced Self-Service CapabilitiesOptimise Customer RelationshipsProvide Understandable & Accessible Information
Advanced Debt ManagementManagement GoalsImprove Cash FlowStreamline the Collections ProcessAchieve Intelligence-based Credit DecisionsIncrease EfficienciesAutomate Post-billing ActivitiesOffer Advanced Self-Service CapabilitiesOptimise Customer RelationshipsProvide Understandable & Accessible Information
What Keeps Collectors Up At Night?Length of DelinquencyProbability of Collectionmore than 3 months73%more than 6 monthsmore than 12 months57%29%Of an 8 Hour Day Time Spent 2 hours3 hours2 hours1 hourPreparing to CollectActively CollectingChasing DelinquenciesPaperwork for Disputes & WriteoffsSource: Commercial Collection Agency Association of the Commercial Law League of America (CCAS)
Collections ManagementAreas of Impact on ROI with Oracle Collectionsy 2 Hours (25%) getting prepared to collect–Oracle Collections pushes work to the collectory 3 Hours (37.5%) Collecting–Work Queue proactively managers collectors work,giving them all the information they needy 2 Hours (25% ) Follow-up–Work Queue automates email, dunning and follow-upy 1 Hours (12.5%) filing paper work for disputes,bankruptcy, write-offs–Automated workflow and full on-line interactionhistory
Advanced Debt ManagementManagement GoalsImprove Cash FlowStreamline the Collections ProcessAchieve Intelligence-based Credit DecisionsIncrease EfficienciesAutomate Post-billing ActivitiesOffer Advanced Self-Service CapabilitiesOptimise Customer RelationshipsProvide Understandable & Accessible Information
Continually Evaluate CreditworthinessReduce No. of Delinquencies with Credit ManagmentRiskHigh- Define Unlimited Number of CreditPolicies that Match Anticipated Riskwith Expected ReturnMoreStringentPoliciesMoreLiberalPolicies- Use Credit Intelligence to AssessRisk and Use Customer Intelligenceto Project ReturnLowExpected ReturnLowHighFor Each Credit Policy:9Select Data Elements to Use in Scoring–9Assign a Scoring Model–9e.g., DSO, imported D&B credit score, % invoices paid late, etc.Determine weighting and calculationsEstablish Automation Rules–Create thresholds for automated approvals and rejections
Complete Credit Mgmt Business FlowCredit Analysis & DecisionDetailed & SummaryData ElementsSingle CustomerMaster- EnterpriseHierarchiesCase FolderCredit ScoreCalculation &‘What If’ AnalysisAnalyst NotepadAttach Images& Supporting DocsCreditRecommendationsSeamless Dun & Bradstreet Integration
Advanced Debt ManagementManagement GoalsImprove Cash FlowStreamline the Collections ProcessAchieve Intelligence-based Credit DecisionsIncrease EfficienciesAutomate Post-billing ActivitiesOffer Advanced Self-Service CapabilitiesOptimise Customer RelationshipsProvide Understandable & Accessible Information
Optimise Customer Relationships andIncrease EfficienciesAutomate & Connect InternalProcessesyProvide “Single Source of Truth” Data Accessto All Customer-facing ChannelsExtend Access to CustomersyAutomate the User Registration ProcessyProvide Online Bill Presentment & PaymentyAllow for Online Disputes, Scheduling, & PaymentsyOffer Visibility to History & Current StatusySend Payment Information Through Single,Intelligent Routing Engine for Rapid Completion
Oracle iReceivables - Key Benefitsy Self Service Application – ‘easy to use’–To Customer–To Credit Control Departmenty Automated workflow driven dispute handling–Credit Memo Requesty Ability to pay ‘on-line’–Credit Card and EFT paymenty Ability to view/print transactions e.g. invoice
Demonstration
Manage the Collections LifecycleHarness the Power of an Integrated SolutionStrategize ProcessSegmentScoreAssignQueue Route Track / ResolveDisputes &Deductions Reconcile Pmts& t?Later-Stage?Receive PmtsApprove / RejectDisputes &Deductions Escalate Acct for Write-offsWrite-offsInteract PrintFaxTelephonyEmailSelf Service MeasureSuccess UpdateCredit &CollectionMetrics Review &AdjustPoliciesOptimizeAutomate
Advanced Debt ManagementPotential Return on InvestmentDays Sales Outstanding20%Invoice Issue Time33%Time to Deduction Resolution50%Total RRM Processing Costs60%30% First Year Return on Oracle RRM InvestmentJohn Van Decker – Meta Group, Inc.Cap Gemini Ernst & YoungDr. Min Wu – NYU Stern School of BusinessConCon-Way Transportation Services
Oracle Advanced Debt M anagementFinancial OperationsGeneral LedgerGlobal Intercompany SystemGlobal Consolidation SystemInternal Controls ManagerWorkflow & Approvals MgmtApplication Desktop Integratore-Commerce & XML GatewaysCorp Performance MgmtEnterprise Planning & Budgeting *Financial AnalyzerSales AnalyzerPerformance AnalyzerActivity-Based ManagementBalanced ScorecardFinancial Intelligence / DBIDemand PlanningField SalesMarketingGlobal Consolidation SystemBudgetingCash & Treasury MgmtCash ManagementTreasuryRisk ManagementRevenue & ReceivablesManagementReceivablesCredit ManagementAdvanced CollectionsTrade / Deductions MgmtBill Presentment Arch.iReceivablesiPaymentCustomers OnlineTCA / Customer Data ModelCustomer Data MgmtTCA / Customer Data ModelCustomers OnlineData LibrarianPayment & ExpenseManagementiProcurementPayablesiSupplier PortalInternet ExpensesAsset ManagementAssetsiAssets *Enterprise Asset MgmtLease ManagementLease ManagementService ContractsCredit ManagementAdvanced CollectionsReal Estate ManagementProperty ManagerProjectsEnterprise Asset Mgmt
Further Questions?Demo Pods in the HenleySuite
Selection of Collections CustomersyyyyyyyyyyyyHutchison TelecomMattellSchrieber FoodsAmericreditACCGE CapitalJP MorganCaterpillarDLLDynamic Graphics Inc.InamedInvacareyCMS GroupyyyyyyyyyyyyyAlcoaImagistics / Pitney BowesXerox OminfaxPrice Waterhouse CoopersRicohXeroxNCRCity of PhiladelphiaVerisignCiscoDellApex DigitalApplied Communications
Collections Management Areas of Impact on ROI with Oracle Collections y2 Hours (25%) getting prepared to collect – Oracle Collections pushes work to the collector y3 Hours (37.5%) Collecting – Work Queue proactively managers collectors work, giving them all the information they need y2 Hours (25% ) Follow-up – Work Queue automates email, dunning and follow-up y1 Hours (12.5%) filing .
