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PROPERTY MANAGEMENTSCHEDULE OF SERVICES
“As property managers we provide you with a managementexperience that is unrivalled, ensuring the delivery of a professional,efficient and personal service at all times. Our service covers allaspects of property management. We understand the value andimportance that you place in your property, and we will take the timeto provide a service tailored to your individual needs.“HomeGround Real Estate Manager, Andrea Levey2
PROPERTY MANAGEMENT SERVICESTable of ContentsLETTING SERVICES PROVIDED .4Advertising .4Property condition report .4Open for inspection .4Tenant selection .5Document preparation .6MANAGEMENT SERVICES PROVIDED.7Rent collection andarrears management .7Disbursement of funds and itemisedmonthly and annual statements.7Initial tenancy inspection .7Routine inspections .7Rental reviews .8Lease renegotiations .8Repairs and maintenance .8Vacating tenants .9Paying expenses on your behalf .9Victoria Civil andAdministrative Tribunal (VCAT) .10LANDLORD INSURANCE .113
PROPERTY MANAGEMENT SERVICESHomeGround Real EstateLETTING SERVICES PROVIDEDFull RentRent ForegoneDonated PropertiesAdvertisingYour property will be advertised on:Your property will be advertised on: www.realestate.com.au www.realestate.com.au www.homegroundrealestate.com.au www.homegroundrealestate.com.auwith comprehensive digital photos anda detailed description. We take pride inpresenting your property in the best possibleway to ensure the best match with the righttenant.with comprehensive digital photos anda detailed description. We take pride inpresenting your property in the best possibleway to ensure the best match with the righttenant. Utilisation of core flute advertising boardswhere practical Utilisation of core flute advertising boardswhere practicalWe also have access to various networksto find the right tenant depending on yourrequirements.We also have access to various networksto find the right tenant depending on yourrequirements.Additional advertising services are available(on an ‘at-cost’ basis upon request).Additional advertising services are available(on an ‘at-cost’ basis upon request). Arrange advertisements in the printedpress of your choice (Mainstream and/or localnewspaper) Arrange advertisements in the printedpress of your choice (Mainstream and/or localnewspaper) Subject to Owners Corporation approval,arrange a “For Lease board” to be erected atthe property Subject to Owners Corporation approval,arrange a “For Lease board” to be erected atthe property In the case of an apartment or unit wecan letter box drop the building/complex toadvertise your property to current residentsand their friends and family. In the case of an apartment or unit wecan letter box drop the building/complex toadvertise your property to current residentsand their friends and family.Tenants will be sourced from HomeGroundServices and affiliated services andorganisations.Property condition reportWe provide you with a property assessmentand prepare a detailed Inventory andProperty Condition Report supported bydigital photographs. (These reports willoutline any minor and major works requiredwith suggestions on works that will increasethe value of your property and help yousecure long term tenancy).We provide you with a property assessmentand prepare a detailed Inventory andProperty Condition Report supported bydigital photographs. (These reports willoutline any minor and major works requiredwith suggestions on works that will increasethe value of your property and help yousecure long term tenancy).We provide you with a property assessmentand prepare a detailed Inventory andProperty Condition Report supported bydigital photographs. (These reports willoutline any minor and major works requiredwith suggestions on works that will increasethe value of your property).Open for inspectionWe will host weekly Open for Inspectionsand arrange private appointmentsupon request by prospective tenants.Unaccompanied inspections will not beallowed, as our property managers will usethese events to screen potential tenants.We will host weekly Open for Inspectionsand arrange private appointmentsupon request by prospective tenants.Unaccompanied inspections will not beallowed, as our property managers will usethese events to screen potential tenants.We will not hold open for inspections fordonated properties. We will arrange privateappointments with prospective tenants.4
PROPERTY MANAGEMENT SERVICESHomeGround Real EstateFull RentDonated PropertiesRent ForegoneTenant selectionProspective tenants are required to completea comprehensive application form thatcovers our tenant selection criteria (checkingpersonal references, verifying income andprevious rental history). All applicationsbeing considered will be checked against thenational tenancy database. All this enablesus to provide you with a summary of the bestpotential tenants for your property so you canmake a selection with ease.Prospective tenants are required to completea comprehensive application form thatcovers our tenant selection criteria alignedwith the government’s NRAS householdincome eligibility limits and landlord specificrequirements (checking personal references,verifying income and previous rental history).Prospective tenants will be selected fromthe priority housing list or HomeGroundclients and matched to properties based onclient needs, property suitability and landlordrequirements where applicable. Thesetenants will receive support services fromHomeGround Services or selected agencies.All applications being considered will bechecked against the national tenancydatabase.To make sure we are passing on yourgenerous reduction in rent to the righttenants. A household’s gross income forthe 12 months prior to commencement oftenancy must be no more than the incomelimit for that type of household. Householdincome may subsequently increase above theincome limit. However, tenants will cease tobe eligible if their household income exceedsthe applicable household income limit by 25per cent or more in two consecutive eligibilityyears, and HomeGround will work with themto find alternative housing.2013-14 1st adult45, 956Each additional adult17, 579First sole parent48, 336Each child15, 243All this enables us to provide you with asummary of the best potential tenants foryour property so you can make a selectionwith ease.5
PROPERTY MANAGEMENT SERVICESHomeGround Real EstateFull RentRent ForegoneDonated PropertiesDocument preparationIn securing and signing new tenants, we willdraft and finalise all tenancy documents tocomply with relevant legislation:In securing and signing new tenants, we willdraft and finalise all tenancy documents tocomply with relevant legislation:In securing and signing new tenants, we willdraft and finalise all tenancy documents tocomply with relevant legislation: Prepare lease documents (based onbest practice REIV and Consumer Affairsguidelines) Prepare lease documents (based onbest practice REIV and Consumer Affairsguidelines) Prepare lease documents (based onbest practice REIV and Consumer Affairsguidelines) Sign the lease on your behalf and send you acopy for your records including relevant speciallandlord conditions and property specificrequirements Sign the lease on your behalf and send youa copy for your records Include relevant special landlord conditionsand requirements Include relevant special landlord conditionsand property specific requirements Provide a Department of Consumer Affairsrental guide (rights and duties of the tenant) Provide a Department of Consumer Affairsrental guide, (rights and duties of the tenant)receipt and lodge rental bond (four weeksrent) with the Residential Tenancies BondAuthority Provide a Department of Consumer Affairsrental guide (rights and duties of the tenant) Receipt and lodge rental bond (four weeksrent) to the Residential Tenancies BondAuthority Collect the first month’s rent from thetenant in full and calculate the pro rataamount for the 2nd months’ rent to be paid onthe first of the month going forward Receipt pro rata rent to the end of the firstcalendar month If the property has a separate water meter,provide the local water authority with thetenant’s details so that water consumption isbilled directly to the tenant Keys to your property are only handed to thetenant after all of these processes have beenfinalised. Receipt and lodge rental bond (four weeksrent) with the Residential Tenancies BondAuthority Receipt pro rata rent to the end of the firstcalendar month If the property has a separate water meter,provide the local water authority with thetenant’s details so water bills are sent directlyto the tenant If the property has a separate water meter,provide the local water authority with thetenant’s details so water bills are sent directly Keys to your property are only handed to theto the tenanttenant after all of these processes have beenfinalised Keys to your property are only handed tothe tenant after all of these requirements are We will approach your local council regardingmet.the possibility of a rates reduction or waiver.6
PROPERTY MANAGEMENT SERVICESHomeGround Real EstateMANAGEMENT SERVICES PROVIDEDFull RentDonated PropertiesRent ForegoneRent collection and arrears managementRent will be collected from tenants in themost efficient manner (direct debit, BPay,EFT- weekly, fortnightly or monthly). Rentalarrears will be managed swiftly and inaccordance with relevant legislation.Rent will be collected from tenants in themost efficient manner (direct debit, BPay,EFT- weekly, fortnightly or monthly). Rentalarrears will be managed swiftly and inaccordance with relevant legislation.We will seek your instructions prior toserving any Notices on the tenant whichmay result in their eviction.We will seek your instructions prior toserving any Notices on the tenant whichmay result in their eviction.We will recover water consumption costsfrom tenants if required (eg. in separatelymetered properties only).We will recover water consumption costsfrom tenants if required (eg. in separatelymetered properties only).Rent is set between 25% -30% of thetenant’s income which includes any rentalassistance payment provided to the tenant.Rent will be collected via Centrelink’s directpayment system (Centrepay) based ontenant approval. Rental arrears are managedfirmly, but with the necessary support and inaccordance with relevant legislation.Disbursement of funds with itemised monthly and annual statementsAll rents will be due on the first of themonth. We will finalise all current invoicesfor your property within the first week ofthe month, and transfer the funds to yournominated account by electronic transfer.You will also receive your monthly financialstatement at this time, with income andexpenditure details for each propertysupplied via an electronic statement.All rents will be due on the first of themonth. We will finalise all current invoicesfor your property within the first week ofthe month, and transfer the funds to yournominated account by electronic transfer.You will also receive your monthly financialstatement at this time with income andexpenditure details for each propertysupplied via an electronic statement.Your annual financial statement will beforwarded along with your June monthlystatement each year, including maintenanceinvoices for your income tax records.Your annual financial statement will beforwarded along with your June monthlystatement each year, including maintenanceinvoices for your income tax records.All of the income from these propertieswill be allocated to a maintenance fundto ensure the upkeep of the property.HomeGround will return the property tothe landlord in the original condition uponcompletion of the arrangement (Refer tomaintenance).No itemised statements will be provided fordonated properties.Initial tenancy inspectionWe will schedule an inspection of yourproperty three months into a new tenancy.The initial inspection will provide you withdetails of the condition of the propertyand an assessment of how well it is beingmaintained by the tenants.We will schedule an inspection of yourproperty three months into a new tenancy.The initial inspection will provide you withdetails of the condition of the propertyand an assessment of how well it is beingmaintained by the tenants.We will schedule an inspection of yourproperty three months into a new tenancy.The initial inspection will provide you withdetails of the condition of the propertyand an assessment of how well it is beingmaintained by the tenants.Routine inspectionsWe will conduct routine inspections at sixmonthly intervals and provide you withwritten notification of this along with anymaintenance that is required. The secondgeneral inspection that will be conducted atthe nine month mark of the tenancy will beused to advise you of the condition of theproperty and also to recommend the renewalof the lease for a further six or 12 monthsor a notice to vacate if the property is notbeing kept well.We will conduct routine inspections at sixmonthly intervals and provide you withwritten notification of this along with anymaintenance that is required. The secondgeneral inspection that will be conducted atthe nine month mark of the tenancy will beused to advise you of the condition of theproperty and also to recommend the renewalof the lease for a further six or 12 monthsor a notice to vacate if the property is notbeing kept well.We will conduct routine inspections at sixmonthly intervals and provide you witha detailed condition report. The secondgeneral inspection that will be conducted atthe nine month mark of the tenancy will beused to advise you of the condition of theproperty and also to recommend the renewalof the lease for a further six or 12 monthsor a notice to vacate if the property is notbeing kept well.7
PROPERTY MANAGEMENT SERVICESHomeGround Real EstateFull RentRent ForegoneDonated PropertiesRental reviewsRents will be reviewed annually followingthe nine month general inspection and oncethe current rent is compared to the market,It is sometimes in a landlord’s best interestto maintain the same rental amount oronly increase the rent slightly for a goodtenant rather than shouldering the cost of avacant property and re leasing fees. . We willprovide you with the information requiredto determine the rent for the following yearand issue the relevant notice to the tenantin a timely manner as required by legislation.Rents will be reviewed annually followingthe nine month general inspection and oncethe current rent is compared to the market,It is sometimes in a landlord’s best interestto maintain the same rental amount oronly increase the rent slightly for a goodtenant rather than shouldering the cost of avacant property and re leasing fees. We willprovide you with the information requiredto determine the rent for the following yearand issue the relevant notice to the tenantin a timely manner as required by legislation.Rental reviews will occur annually. Rent willbe adjusted according to tenant income,circumstances, and centrelink allowances.Lease renegotiationsPrior to the end of a lease following thenine month inspection both the landlord andthe tenant are contacted to discuss theirintentions with regards to the continuationof the tenancy. If both parties agree tocontinue a tenancy a new lease will beprepared. We can also arrange a month bymonth agreement.Prior to the end of a lease following thenine month inspection both the landlord andthe tenant are contacted to discuss theirintentions with regards to the continuationof the tenancy. If both parties agree tocontinue a tenancy a new lease will beprepared. We can also arrange a month bymonth agreement.A re-letting fee equivalent to one week’srent plus GST is charged for negotiating andexecuting a lease with the existing tenant.A re-letting fee equivalent to one week’srent plus GST is charged for negotiating andexecuting a lease with the existing tenant.Prior to the expiration of the lease bothlandlord and tenant are notified andpreference is sought for an ongoing tenancy.A new fixed term lease agreement will beprepared for the tenants if it suits yourneeds or the tenancy will continue on amonthly basis. No re-letting fee is chargedfor negotiating a lease with the existingtenant.Repairs and maintenanceWe will take care of your maintenancerequirements using skilled, qualified andreliable tradespeople. We will ensure thatany maintenance work does not exceedyour pre-approved limit without your priorconsent.We will take care of your maintenancerequirements using skilled, qualified andreliable tradespeople. We will ensure thatany maintenance work does not accedeyour pre-approved limit without your priorconsent.If you have preferred tradespeople,their details will be recorded and theywill be contracted in accordance to yourinstructions as required.If you have preferred tradespeople,their details will be recorded and theywill be contracted in accordance to yourinstructions as required.The Residential Tenancies Act 1997distinguishes between urgent and nonurgent repairs. We ensure that tenants arefully informed of the procedures that mustbe followed when dealing with urgent ornon-urgent repairs.The Residential Tenancies Act 1997distinguishes between urgent and nonurgent repairs. We will ensure that tenantsare fully informed of the procedures thatmust be followed when dealing with urgentor non-urgent repairs.Tenants have the authority under theResidential Tenancies Act to organise urgentrepairs up to 1800 out of office hours.Tenants have the authority under theResidential Tenancies Act to organise urgentrepairs up to 1800 out of office hours.95% of rental income less agreed expensespaid on behalf of the landlord will beallocated to a maintenance and insurancefund. This will enable us to maintain yourproperty according to your instructions.You will be kept fully informed. Any fundsavailable at the return of the property to thelandlord will be used first to ensure that theproperty is in the same condition taking intoaccount normal wear and tear as when it wasoriginally received by HomeGround. Surplusfunds will be reinvested to support other lowincome and social tenant.8
PROPERTY MANAGEMENT SERVICESHomeGround Real EstateRent ForegoneFull RentDonated PropertiesVacating tenantsTenants will be provided with a detailedcleaning guide outlining expectations inrelation to the final inspection.Tenants will be provided with a detailedcleaning guide outlining expectations inrelation to the final inspection.We will work with vacating tenants toensure prospective tenants can viewproperties in the lead up to the end of atenancy. This will reduce potential vacancyrates.We will work with vacating tenants to ensureprospective tenants can view properties inthe lead up to the end of a tenancy. This willreduce potential vacancy rates.Vacating tenant’s bond will be returnedupon satisfactory inspection of the propertyand in compliance with the ResidentialTenancies Act 1997. It is important foryou to inform us if you are planning somemaintenance or upgrades to your propertywhile it is vacant. This will give us thechance to advertise the property with theupdated information and also to set theavailable date with you.Tenants will be provided with a detailedcleaning guide outlining expectations inrelation to the final inspection.Vacating tenant’s bond will be returned uponsatisfactory inspection of the property andin compliance with the Residential TenanciesAct 1997. It is important for you to informus if you are planning some maintenance orupgrades to your property while it is vacant.This will give us the chance to advertise theproperty with the updated information andalso to set the available date with you.Paying expenses on your behalfWe will pay the following propertymaintenance and other expenses fromrental income as agreed to save you time:We will pay the following propertymaintenance and other expenses from rentalincome as agreed to save you time:We will pay the following propertymaintenance and other expenses from rentalincome as agreed to save you time: Council rates Council rates Council rates Water rates Water rates Water rates Maintenance invoices Maintenance invoices Maintenance invoices Gardening Gardening Gardening Body Corporate fees Body Corporate fees Body Corporate fees Land lord insurance Landlord insurance Building and fitting and fixtures insurance Building and fitting and fixtures insurance Building and fitting and fixtures insuranceInsurance premiums – It is important to notethat some building insurance policies donot cover things like carpets and curtainsand for this reason it is important for youto have fittings and fixture insurance,particularly if the body corporate coversyour building insurance.Insurance premiums – It is important to notethat some building insurance policies do notcover things like carpets and curtains and forthis reason it is important for you to havefittings and fixture insurance, particularlyif the body corporate covers your buildinginsurance.Insurance premiums – It is important to notethat some building insurance policies do notcover things like carpets and curtains and forthis reason it is important for you to havefittings and fixture insurance, particularlyif the body corporate covers your buildinginsurance.9
PROPERTY MANAGEMENT SERVICESHomeGround Real EstateRent ForegoneFull RentDonated PropertiesVictorian Civil & Administrative Tribunal (VCAT)VCAT deals with disputes arising betweenlandlord and tenants when issues cannot bereasonably resolved. Care is taken to preventthe need for matters to go before VCAT, butis sometimes unavoidable.VCAT deals with disputes between landlordsand tenants when issues cannot bereasonably resolved. Care is taken to preventthe need for matters to go before VCAT butis sometimes unavoidable.VCAT deals with disputes between landlordsand tenants when issues cannot bereasonably resolved. Care is taken to preventthe need for matters to go before VCAT,though this is sometimes unavoidable.In the event of a VCAT matter arising we will:In the event of a VCAT matter arising we will:In the event of a VCAT matter arising we will: Serve the relevant Notice on the tenant; Serve the relevant Notice on the tenant; Serve the relevant Notice on the tenant; Make application to VCAT for a hearing; Make application to VCAT for a hearing; Make application to VCAT for a hearing; Attend any Tribunal hearings on yourbehalf to present the case; Attend any Tribunal hearings on yourbehalf to present the case; Attend any Tribunal hearings on your behalfto present the case; Follow up on any rulings and/or Ordersissued; Follow up on any rulings and/or Ordersissued; Follow up on any rulings and/or Ordersissued; Arrange debt collection/insurance claimswhere required. Arrange debt collection/insurance claimswhere required. Arrange debt collection/insurance claimswhere required.10
PROPERTY MANAGEMENT SERVICESHomeGround Real EstateLANDLORD INSURANCEWe highly recommend that landlords takeout insurance:We highly recommend that landlords takeout insurance: To cover the building and fittings andfixtures To cover the building and fittings andfixtures Landlord insurance, a policy specificallydesigned for landlords, covering internalfixtures and fittings, loss of rent andmalicious damage. Landlord insurance, a policy specificallydesigned for landlords, covering internalfixtures and fittings, loss of rent andmalicious damage.Landlord insurance will be taken out wherepossible to further protect your investment.11
68 Oxford Street Collingwood 3066P 9288 9600 F 9288 9601W homegroundrealestate.com.auE realestate@homeground.org.auABN: 92 102 547 39312
Full Rent Rent Foregone Donated Properties MANAGEMENT SERVICES PROVIDED Rent collection and arrears management Rent will be collected from tenants in the most efficient manner (direct debit, BPay, EFT- weekly, fortnightly or monthly). Rental arrears will be managed swiftly and in accordance with relevant legislation.
