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!"# %&'()* ,!OverviewWE HELP YOUIMPROVECOMMUNICATIONS
!"# %&'()* ,! -./0#&01#2The word on the street.SpectrumVoIP, Inc. is an award-winning global provider of cloud unified communications. Our flagship product is our cloudbased, “hosted” phone system which delivers the most extensive and feature-rich telecommunication platform available.Our cloud-based communications and collaboration platform offers much more than traditional office phone systems. OurEverything Plan includes a comprehensive set of business capabilities that unify voice, video, team messaging and collaboration,SMS, conferencing and online meetings, contact center, and fax.Stratus Web PortalVideo CollaborationUnlimited SupportMobile IntegrationUnlimited TrainingConference BridgesText and ChatE-FaxSpectrumVoIP has perfected the "white glove treatment" that every customer gets when signing up for service. We believethat if the customer is setup and installed right in the beginning, the support burden is lower, and the customer satisfaction ishigher. It’s much easier to invest in the customers onboarding experience upfront, than having to piece it together later.!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 @)) 849;3&A4 & :)&'()* ,-./012 7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 ) 0E4),;5
!"# %&'()* ,! -./0#&01#215 YearsProviding HostedVoIP ServiceOver 120,000Happy ClientsUsing Our ServiceService in50 States and15 CountriesPrivately Ownedand Operated inPlano, TX (HQ)Enterprise Class Service Small Business PriceYEALINK T43UYEALINK T46UYEALINK T53WYEALINK T54W!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 @)) 849;3&A4 & :)&'()* ,-./012 7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 ) 0E4),;5YEALINK CP 960POLY VVX 411
!"# %&'()* ,! -./0#&01#2THE UNLIMITEDPACKAGEo Rollover Lineso Domestic Local & Long DistanceVOICEo Unlimited Calling Local & Long Distanceo Click to Callo Conference Bridgeso Call Forwarding (manual or programmed auto)o Call Monitoring, Coaching and Joino Call Recording (full auto or selective)o Call Center Queuingo Supporto Auto AttendantsFEATURESo Find Me / Follow Meo Conference Bridgeso Voicemail to Email Notificationo Mobile Applicationo Cell Phone IntegrationSTABILITYFEATURESo Caller ID Name & Numbero Company Directoryo Dial by Name Directoryo CRM Integration “Screen Popping”o Page & Intercomo Three (3) or Four (4) Digit Dialing (Global)o DID’so Fax to Emailo Simultaneous Ringo Softphoneo Voicemailo Prioritized Voice (QOS) w / Routero Virtual Receptionisto Text Enabled DIDs Supporting SMSo Presence Monitoring with any US Area Codeo Message / Music on Hold (Customizable)FEATURESo FeaturesMOBILITYFEATURESMANAGEMENTo Trainingo Stratus Admin Portalo Stratus User Portalo Automatic Rerouting in case of power failureo LTE Failovero Call Redundancyo Call Logso Call Recording!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 ?8*)3&'()* ,-./012@)) 849;3&A4 & :)&'()* ,-./012@)) 849;3&A4 & :)&'()* ,-./0127090&A,)&,)98; ),) & ,A ).A,B;&0?&7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 )'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 )0E4),;50E4),;5o Call Historyo Call Center Reporting
!"# %&'()* ,! -./0#&01#2Goodbye Zoom ChargesStratusMEETING is an HD video conferencing and screen sharingsolution. You can host video conference calls and share content whilecollaborating with anyone from anywhere. It is a browser driven videoconferencing solution accessed through your Stratus portal.Built for modern teamsJoin video meetings whenever andwherever! All you need is a computer, aChrome browser, and internet — Now youcan connect with 25 users and anunlimited number of dial-in participants.!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 @)) 849;3&A4 & :)&'()* ,-./012 7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 ) 0E4),;5
!"# %&'()* ,! -./0#&01#2Take your work furtherSmart-phones are designed for far more than basic connectivity for apps like Email andCalendar. Now you can leverage the device as a TRUE mobile desk-phone. Witheffortless team collaboration on Stratus and comprehensive field service managementwith StratusMOBILE. These tools can provide your business with a smarter way toengage customers through a true mobile desk phone experience.01 No APP02 Call Recording03 TextingNo APP needed tomaintain your businesidentity. Simply use thenative mobile-phone dialer,text and caller ID features.All calls from the mobile-phonecan be recorded in Stratus aswith any desk-phone.Use the native texting app onthe smart-phone to showcaseyour business identity tocustomers.04 Call Reporting05 Smart Roaming06 Group ConferenceAll activity from the mobilephone can be documentedin Stratus as with anydesk-phone.The mobile-phone can smartroam between AT&T and TMobile Networks, maintaining asteady and reliable connection.Join group audio conferencecalls through the smartphonesnative dealer.!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 @)) 849;3&A4 & :)&'()* ,-./012 7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 ) 0E4),;5
!"# %&'()* ,! -./0#&01#201 Account Set-up1. Documents are signedand approved2. Account is assigned toa Project Manager02 Meet YourProject Manager1. First touch phone call2. Order new internet03 Scheduling3. Complete projectchecklist1. Verify project details2. Finalize install date & time3. Affirm expectations04 Installation1. Install equipment2. Setup and training05 Porting1. Number review2. Request porting3. Confirm FOC (Fair OrderCommitment)4. FOC (Number ports toSpectrumVoIP)06 AccountCompletion1. Customer service call toverify completion2. Finalize all paperwork3. Customer signs deliveryand acceptance form4. Billing & SSO is setup forcustomer!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 @)) 849;3&A4 & :)&'()* ,-./012 7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 ) 0E4),;5
!"# %&'()* ,! -./0#&01#2Technical SupportoDial HELP (4357) on your phone or support@SpectrumVoIP.como24/7 Technical support located in Dallas, Texaso1st tier support for all your employees from minor voicemailchanges to changing an auto-attendantoTechnical engineer for in-depth troubleshootingoAssist with equipment warrantyoAbility to create reports and wallboardsTraining TeamoFree Webinar training anytime for anyoneoVideo Tutorials and Training Books availableoTechnical Portal training for IT departmentoAdditional support and insight at https://spectrumVoIP.com and Support tabCustomer Success TeamoAvailable at 469-429-2500, Option 1oOngoing assistance thru the lifecycle of your contractoPortal access for billing and visibility to your accountoProvide insight to new technology availableoBilling team available to answer questionsoReview services and assist with changes!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 @)) 849;3&A4 & :)&'()* ,-./012 7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 ) 0E4),;5
!"# %&'()* ,! -./0#&01#2All-Inclusive Cloud Communicationsand Collaboration Systemo Integrated voice, fax, conferencing, video meetings and instant messaging. Unifiedcommunication delivers collaboration for every employee in every location.o Best-in-class on-boarding solutiono Unifies the way employees, customers, and partners communicate with one anothero Designed for mobile and remote workforceo Enterprise-grade reliability, guaranteed quality of service, and security with best-in-cIasssecurity encryption standardso Simple per-user pricing; no separate maintenance and support contractso Low Total Cost of Ownership (TCO) and savings on Capital Expenditure (CAPEX)Ease Of Managemento Manage all offices and users with a single easy-to-use interface from anywhere, includingmobile deviceso Enjoy complete administrative control, self-service capabilities for users, and reduceddependence on service providerso We provide quick, simple, system setup and user activationo Scales as your business growsOpen Platformo Over 100 ready-to-use integrations with business cloud apps, including Microsoft Office365 , Salesforce , ServiceNow , Zendesk , Google G Suite and more.o Developer platform with open APIs and SDKs to enhance business workflows withcustomGlobal Availabilityo Deploy and manage a single solution globallyo Instantly provision and activate employees in countries with local capabilitieso Number availability in over 80 countries for local business presenceo Bi-lingual technical support!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 @)) 849;3&A4 & :)&'()* ,-./012 7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 ) 0E4),;5!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 @)) 849;3&A4 & :)&'()* ,-./012 7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 ) 0E4),;5
!"# %&'()* ,! -./0#&01#201Join theWinning TeamWe hope the information provided, establishes a betterunderstanding of the services and features SpectrumVoIP has tooffer. Cost savings and the added value of unlimited features,unlimited training, unlimited technical support and the simple onboarding process. These are just a few of thethings that separate us from the competition. Our customers couldn't be happier with our service, attention todetail and the value of making phone systems easy to manage. We appreciate you for taking time to read moreabout SpectrumVoIP we look forward to adding you to our happy family of satisfied customers.MMeggan S.11 months agoBest phone service bar none! SpectrumVOIP offers everyfeature you could possibly need for an unbelievably low pricethat will have you asking yourself why you didn't have theirservice sooner. Their project manager Brock S. went aboveand beyond to assist in getting our system up and running .Great customer service from the initial call to the final install.Take your businessfurther with SpectrumVoIP.To find out more information on topics related or outside the scope ofthis document. Contact your sales manager or call us at 972-312-0388or email us sales@spectrumvoip.com!"# %&'()* ,-./0123&14*5&677&,89: ;&,);), ) 5&'()* ,-./0123&'()* ,-./012 ?8*)3&'()* ,-./012 @)) 849;3&A4 & :)&'()* ,-./012 7090&A,)&,)98; ),) & ,A ).A,B;&0?&'()* ,-./0123&14*5&& :),& :8, C(A, D&.A,B;&A4 &7090;& 8;(7AD) &84& :8;& 0*-.)4 &A,)& :)& ,A ).A,B;&0?& :)8,&,);()* 8 ) 0E4),;5
ABOUTUSWho We AreSpectrumVoIP, founded in 2007, is a privately-ownedcompany based in Plano, Texas. Not to be confused withSpectrum Business, we are one of the oldest cloud-basedphone service providers in the industry. With customers inall 50 states and 15 different countries around the world.We deliver state-of-the-art technology through ourcloud-based, business phone service, which delivers themost extensive and feature-rich telecommunicationsplatform available.Our Technology Helps You Move ForwardMost providers refuse to pass modern progress andsavings onto their clients, but we aren’t like the traditionalcompanies trapped in the past. We host the expensive PBXsystems at our data centers providing redundancy, ease ofuse and scalability all while lowering your upfront andmaintenance costs. We can upgrade your existing phoneservice to a hosted VoIP phone solution without the need topurchase costly on-site equipment. The result? You can cutyour phone bill costs by up to 30%. As VoIP businessphone system technology grows, your costs shrink.
MANAGEMENTFEATURESSTATE OF THE ARTEQUIPMENTT29GT27GStratus Admin PortalSoftphoneManage system settings,features, functions, usersor extensions.Make phone calls over theInternet via a computer.Mobile ApplicationCall Center ReportingTake your business anywherewith stratus mobile.intelligent reporting tohelp your business runmore efficiently.UNLIMITED VOICEFEATURESCP960THE UNLIMITEDPACKAGEAuto AttendantMusic on HoldFull-Time Call RecordingText Enabled DID’sHundreds of more featuresUnlimited Rollover LinesUnlimited TrainingUnlimited Domestic Local & Long DistanceUnlimited SupportUnlimited Features
Installing VoIP is now Easy!Powered by AT&T and T-Mobile, SpectrumVoIP is ready to move your businessphones to the cloud. It’s VoIP in a whole new way, completely separate from yourInternet connection. With other VoIP providers, if your Internet goes down yourtelephones go down. To solve that, SpectrumVoIP Anywhere uses a cellular up-linkto deliver 99.99% RELIABILITY combined with plug-and-play simplicity. And becausethe connection is dedicated, the call quality is the best you’ve ever experienced.It’s Time for an Upgrade!Call (888) 396-8647
FULLFEATUREDRUN YOUR BUSINESS PHONE SYSTEM IN THE CLOUDOur simple but powerful Admin portal gives you control of every featureyou need to manage your business and impress your customers.EASYZERO INSTALLATIONJust plug in the poweradapters. It’s all wireless!RELIABLE99.99% UPTIMEBecause it doesn’t use your Internet.SAVE15%OR MORE ON YOUR PHONE BILL*Optional W60PWhy spend a lot more for a lot lesswith your current phone company?7600 Windrose Avenue Suite 350, Plano, TX 75024P: (888) 396-8647 spectrumvoip.com
Call CenterReportingCustomizable and Robust Reporting
Call Center Reporting at your fingertips.Schedule reports or generate them with ease.With the SpectrumVoIP Unlimited Package, all Call Center Reporting functionality isincluded at no additional cost. With an intuitive Call Center Dashboard, manage allagents, queues and important metrics live! All built-in reports can bedownloaded/printed or scheduled to email to your team when you need them.Call Center Tab in the Stratus PlatformooManage call queue settingsPull reports and see live dataCall Center DashboardCall QueuesThis section displays all call queueswith hyperlinks to edit and view livedata.Stats GridThis grid is a live representation of callcenter metrics for the current day:oNumber of callers waitingoAverage wait timeoAverage handling timeoService level percentageoAbandoned call percentageoCalls answeredoTotal call volumeActive Calls GraphThis line charts shows peak activecalls, call volume, and total talk time.AgentsThis area of the dashboard showsagent status and details of their phonecalls at a quick glance. Links tomonitor/coach/join can be found here.ooAdd/remove agents from call queuesAccess your Wallboard
Report Types OverviewQueue StatsThis report gives information regarding allqueues programmed into an account.oFilter by date rangeoLine chart to easily visualize the dataAgent StatsThis report provides information aboutagents that are associated with queues.oFilter by department, queue and daterangeoChange the line chart to illustrate callvolume or talk timeAgent AvailabilityThis report analyzes how agents spenttheir day.oVisualized by “Swim Lanes”oFilter by department and daterangeDialed Number StatsThis report gives an in-depth look atthe phone numbers associated withyour account.oFilter by queue and date rangeoChange the line chart to illustrateseveral data sets
Abandoned CallsThis report shows all calls thathung up before being answered.o Filter by queue and daterangeo Line chart to easily visualizethe dataCall History ReportEasily access phone records foragents in your account.o Found under the Call History tabo Search for records using filtersReport CustomizationAll five report types are fullycustomizable with theseoptions:o Add or remove databased on what isimportant to yourbusinesso Filter with easeo Change the graph datao Print or download usingthe iconso Set up reports to beemailed automaticallydaily, weekly or monthly.
Manage your call center withreal-time data and reporting.Get important insight into your call center agents andqueues with the Stratus Unified CommunicationsPlatform from SpectrumVoIP .!"# %&'#"()#*" ,#%& " *-)%"&#-."()#/-00#/,&), #1,2" )%&34#50,-6,#7"&)-7)#8"( #-77"(&)#*-&-3, 9#7-00#(6#-)#:; ? @ AA##" #,*-%0#6-0,6B62,7) (*C"%247"*
YEALINKW60P
W60PFEATURESCall HistoryLineSpeakerMessagesNavigational PadAnswer CallEnd CallTransferMuteADDITIONAL KEY FEATURESHD Sound and Full-Duplex SpeakerphoneHeadset Connection via 3.5mm JackUp to Four Simultaneous CallsWall Mountable ChargerColor Display with Intuative User InterfaceConnect Up to Eight Handsets to One Base30 Hours of Talk Time and 400 Hours StandbyBelt Clip SupportRange Indoor 65-160 Feet & Outdoor 980 FeetDECT Repeater & Range Extender RT20UP: 972-312-0388 spectrumvoip.com
Reliability and RedundancySpectrumVoIP’s Stratus platform is designed to have many layers of redundancy.1. Hardware Redundancy: The Stratus Platform runs on servers that we call Cores. The data on theseCores is being replicated in real time across each machine. Each customers is assigned to a specific Coreas their primary call processing system. If a customer’s primary call processing server has a failure, callprocessing is immediately transitioned to the other Core servers for business continuity. We currentlyhave 13 machines in 3 different data centers for geo-redundancy.2. Data Center Redundancy: The Core servers have failover between machines as well as failoverbetween data centers. If one data center experiences as service interruption, all call processing servicestransition to the redundant data center. This is often referred to as Geo-redundancy. The data centersare located in Dallas TX, Plano, TX, and Charlotte, NC. They are rated in the highest tier (4) for securityand redundancy in the industry.3. Programming Redundancy: When companies experience a power outage or loss of internet, onpremise PBX solutions experience a complete loss of service. Hosted VoIP solutions are not affected bylocalized issues since there is no phone system on site requiring power or internet. Rules can be appliedto the numbers and/or extensions to route calls automatically to a different place in the event of anoutage. Automatically, calls can route to cell phones, other branch offices, outage messages, voicemails,answering services, or automated attendants.
!"# %&'()* ,!Security MeasuresWE HELP YOUIMPROVECOMMUNICATIONS
Security Organization and ProgramAt SpectrumVoIP, we’re committed to securing the data and information transmitted through ourservices, allowing you to focus on more important things like supporting and growing yourorganization. Aside from the measures detailed in this information sheet, we also have dedicatedteams that constantly monitor, develop, and implement new technology to ensure the security ofyour communications. As an enterprise-grade hosted-communications provider, SpectrumVoIPtakes the security of your business communications seriously. SpectrumVoIP implements multiplesecurity measures so you can rest easy knowing that your calls and data are secure.PEOPLE SECURITYAll candidates must pass a stringent background check by a specialized third-party before beingoffered a position. These checks include, SSN trace, criminal county search (7-Year addresshistory), multi-state instant criminal, National Sex Offenders Public Registry, OFAC, professionalreferences, and education verification.CONTINUOUS EDUCATIONThe SpectrumVoIP Security Team provides continuous communication on emerging threats,performs phishing awareness campaigns, and communicates with the company regularly.Product SecurityNetwork engineers continuously perform numerous activities to ensure that our products aresecure, including: Internal security reviews before products are launched or feature updates aredeployed Continuously running internal and external security tests Regularly conducted threatmodels
Security MeasuresCHANGE MANAGEMENTSpectrumVoIP has a formal change management process where all changes are tracked and areapproved. A change is reviewed before being moved into a staging environment where it is furthertested before finally being deployed to production.ENCRYPTION IN TRANSITSpectrumVoIP supports TLS 1.0, 1.1 and 1.2 to encrypt network traffic between the customer webbrowsers and SpectrumVoIP's Stratus Portal. SRTP/TLS encryption methods are available forvoice traffic.ACCOUNT SECURITYSpectrumVoIP secures your secrets using industry best practice methods to salt and repeatedlyhash your credential before it is stored. Users can also add another layer of security to theiraccount by using multi-factor authentication (MFA) for the Stratus Portal.Cloud & Network Infrastructure SecurityINFRASTRUCTURE MANAGEMENTDirect access to infrastructure, networks, and data is minimized to the greatest extent possible.Where possible, control planes are used to manage services running in production, to reducedirect access to host infrastructure, networks, and data. Direct access to production resources isrestricted to employees requiring access and requires approval and is controlled via ACLrestricted to secure VPN tunnels.NETWORK MONITORINGSpectrumVoIP logs high risk actions and changes in the production network. We leverageautomation to identify any deviation from our technical standards and raise issues within minutesof the configuration change occurring.
Continuous Monitoring & Vulnerability ManagementCONTINUOUS MONITORINGSpectrumVoIP approaches continuous monitoring through the development of proactive anddetective capabilities. Through the ongoing awareness of vulnerabilities, incidents, and threats,SpectrumVoIP is poised to respond and mitigate accordingly.SECURITY LOG RETENTIONSecurity logs are retained for 180 days or longer in some cases.Physical SecurityPhysical security is an important part of SpectrumVoIP's security strategy. We're committed tosecuring our facilities.DATACENTER SECURITYSpectrumVoIP leverages Tier III data centers for all production systems and customer data. Thesefacilities are monitored 24/7 and certified SSAE 16 SOC 2 compliant. They are managed by highlytrained, on-site engineering specialists, including experts in various aspects of security andregulatory compliance with privacy regulations such as the PCI DSS and US-EU Privacy Shield.Each data center is supported by redundant power and protected by an array of securityequipment, techniques, and procedures to control, monitor, and record access to the facility.FULL PERIMETER FENCING AND SECURED PARKINGAll equipment areas are monitored and recorded using CCTV, and all access points are controlled.Every data center is staffed with security personnel on duty 24 hours a day.Dual-factor authentication (card and biometric) on exterior entry and all data center entrances.Access history is recorded for audit by customers. All employees also receive stringentbackground checks before gaining access to sensitive areas.OFFICE LOCATION SECURITYSpectrumVoIP has a security program that manages visitors, building entrances, CCTVs, andoverall office security. All employees, contractors and visitors are required to wear identificationbadges which distinguish their respective role.
Disaster RecoveryRESILIENCYHosting our services at multiple data centers allows SpectrumVoIP to remain resilient even if onelocation goes down. Our Stratus platform can provide service uninterrupted in the event of mostfailure modes, including system failures or natural disasters.CUSTOMER DATA BACKUPSSpectrumVoIP performs regular backups of account information, call records, call recordings andother critical data using multi-site replication across our data centers and Amazon S3 cloudstorage. All backups are encrypted in transit and at rest using strong encryption. Backup files toAWS S3 are stored redundantly across multiple availability zones and are encrypted.SpectrumVoIP’s cloud communications security.Communication between SpectrumVoIP’sencrypted enabled endpoints—like astate-of-the-art handset fromSpectrumVoIP and our web, mobile, anddesktop applications—are secure.Communications that require connectingthe call to the PSTN via a peer are notguaranteed to be secure becauseSpectrumVoIP has no control over othertelecommunication providersnetwork security.HIPPA ComplianceIf a customer is a Covered Entity or a Business Associate as defined under the Health Insurance Portability andAccountability Act (HIPAA) and it will use SpectrumVoIP's services to create, receive, transmit, or maintain PHI, thecustomer must request a Business Associate Agreement (BAA). In that situation, SpectrumVoIP will act as aBusiness Associate, and it will manage its HIPAA obligations accordingly. The SpectrumVoIP BAA further outlinesthe respective HIPAA obligations of both SpectrumVoIP and the customer.Please note that the customer is ultimately responsible for determining their organization’s overall compliance withHIPAA.
Transform yourbusiness with theMobileBr SoftphoneReliable and Productive Communications
SpectrumVoIP MobileBrRobust Softphone for business.MobileBr is a SIP-based VoIP softphone available ondesktop or mobile — enabling seamlesscommunications whether you’re at your desk, on the go,or working from home.Full featured callingfunctionality.ooooCall transfer, hold, forward3-Way audio callClick-to-dial, Auto-answerMobile or DesktopCheck availability withcontact presence.All your contacts areavailable in your directorywith their availability status— letting you know who isonline, on the phone, oravailable for call transfers.
Import your contacts.Import your contacts into MobileBrfrom your address books or CRM.o LDAP & Active Directoryo Microsoft Outlook (Windows Only)o Mac Address BookWork remotely.MobileBr is designed to be easyand intuitive to use no matter ifyou’re on mobile or desktop.o Push Notification Supporto Call History and Contact Support
Start talking today withSpectrumVoIP MobileBr.SpectrumVoIP’s softphone solutions provide a user-friendlyinterface. MobileBr helps bridge the transition fromtraditional desk phones to the world of Voice over IP.!"# %&'#"()#*" ,#%& " *-)%"&#-."()#/" )01"&,#-&'#2".%3,#4"3()%"&45#63,-4,#7"&)-7)#8"( #-77"(&)#*-&-9, :#7-33#(4#-)#; ?@ A?BB##" #,*-%3#4-3,4C40,7) (*D"%057"*
The World’s FirstNative Cellular Desk-Phone
The most powerfulbusiness tool isthe one peoplealready love to use.Smart-phones are designed for far more than basic connectivity for apps like Email and Calendar. Now you canleverage the device as a TRUE mobile desk-phone. With effortless team collaboration on Stratus and comprehensivefield service management with StratusMOBILE. These tools can provide your business with a smarter way to engagecustomers through a true mobile desk phone experience.(855) 644-2355 7900 Windrose Ave Suite 350, Plano, TX. 75024
desk-phone. 04 Call Reporting All calls from the mobile-phone can be recorded in Stratus as with any desk-phone. 02 Call Recording The mobile-phone can smart-roam between AT&T and T - Mobile Networks, maintaining a steady and reliable connection. 05 Smart Roaming Use the native texting app on the smart-phone to showcase your business identity to
