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Oracle Energy and WaterCustomer Edge 2022Metering Track AgendaJune 27–28, 2022 Grand Hyatt, Nashville, TNOracle Customer Edge is a unique forum that connects utility professionals to share lessons learned,best practices, and disruptive trends about the future of energy and water. Networking activities arealso offered for a more relaxed atmosphere where you can make lasting connections with your peers,share advice on how to solve common issues, and stay relevant in today’s rapidly changing industry.Sunday, June 26, 2022TIME (CDT)TITLELOCATION3:00pm –7:00pmRegistrationGrand Hall D/E FoyerLevel 2Monday, June 27, 2022TIME (CDT)TRACKLOCATION6:45am –5:00pmRegistrationGrand Hall D/E FoyerLevel 28:00am –8:45amBreakfastGrand Hall D/ELevel 28:45am –10:45amGeneral Session: Welcome to Customer Edge! In the general sessionwe’ll talk about what the future holds for the industry, we’ll hear fromindustry leaders, and we’ll take a look at some of the exciting productupdates you won’t want to miss this week.Grand Hall D/ELevel 2Welcome & Introductions: Rodger Smith, SVP & GM, Oracle Energy & Water &Stacy Mill, VP of IT & CISO, Nashville Electric Service (Host Utility)Product Update: Brad Harkavy, VP Oracle Utilities Products; ChristinaSchueneman, Director, Customer Solutions; Dan Madigan, Director, ProductManagement; Jason Duncan-Wilson, Sr. Director Architecture StrategyFireside Chat: Jamal Syed, President & CEO, HEXStream (Platinum Sponsor)Keynote Address: Jason Dorsey, President, The Center for Generational KineticsWelcome Introduction by: Pam Glanvill, President, TMG (Gold Sponsor)11:00am –5:00pmInnovation Hub: Meet our Innovation Team! Enjoy immersiveexperiences that allow you to explore the future of water and energy.We will have virtual reality, augmented reality, model town, interactive1 Agenda / Oracle Energy and WaterCustomer Edge 2022Copyright 2022, Oracle and/or its affiliatesLevel 2 lounge lobby(just off the elevators)

self-guided demos, and much more! Plus, check out the EDGEnergyQuizzio dashboard results to see the leaders.11:00am –11:50amCustomer Update: Get to know your fellow track participants throughan open forum–style discussion about the innovation, successes, andchallenges they've experienced in their metering initiatives. Comeready to share your own story as well.Brick Yard A/BLevel 2Presenter: Layne Nelson, Sr. Principal Product Manager, Oracle12:00pm 1:00pmLunchGrand Hall D/ELevel 21:00pm –1:50pmEnhancements and Roadmap: Learn about the latest enhancementsto Oracle Utilities metering solutions and what we have planned forthe year ahead. With many customer-driven enhancements, thissession will highlight features and functions that will be directlyapplicable to your business.Brick Yard A/BLevel 2Presenter: Layne Nelson, Sr. Principal Product Manager, Oracle2:00pm 2:50pmHead End Integration in the Cloud-Best Practices and LessonsLearned: Join Oracle Consulting Services as they lead you throughHead-End integration best practices, lessons learned, and pitfalls toavoid in the Cloud.Brick Yard A/BLevel 2Presenters: Chris Buckley, Sr. Delivery Manager & Patti Costello, Customer SolutionsDelivery Director, Oracle2:00pm 2:50pmAlternate Option - Recent Enhancements to Oracle UtilitiesCustomer to Meter, Customer Care and Billing, and Digital SelfService: Learn about the many recent customer-drivenenhancements to Oracle Utilities Customer to Meter, Customer Careand Billing, and Digital Self Service, and get a preview of features to beintroduced in upcoming versions.Grand Hall B/CLevel 2Presenters: Hung Nguyen, Product Marketing Director & Nam Nguyen, GroupProduct Manager3:10pm –4:00pmMaking the Most of Your Meter Data: If you want to go beyondbilling and get more value out of your meter data, this is the place tostart. In this session, you'll learn about the many tools available toaccess, analyze, and derive value from your meter data—including thepowerful analytics visualizations and meter-data extracts that canenrich workflows across your systems and organization.Brick Yard A/BLevel 2Presenter: Layne Nelson, Sr. Principal Product Manager, Oracle4:10pm –5:00pmInnovation Workshops Exceeding Customer Service Expectations through AIDigital Assistance – Presented by rSTAR Technologies - JohnAnnarelli, Enterprise Account Manager & Vivek Ahuja, VP ofTechnology2 Agenda / Oracle Energy and WaterCustomer Edge 2022Copyright 2022, Oracle and/or its affiliatesGrand Hall B/CLevel 2

5:30pm –7:30pmGrid Load Monitoring for Grid Stability, Reliability, &Revenue Protection – Presented by Abjayon – Neeraj Data,President & Rohit Pareek, Vice PresidentOracle NMS Mobile Application, Generation 2 & ProductRoadmap – Presented by Fishbowl Solutions, Tim Gruidl,PresidentEdge Reception: Join us for a fun evening filled with plenty offood and drinks with a Nashville flair. This will be outdoors sodress casual!5th Floor/ Outdoor Pool&2nd Floor /Grand HallFoyerTuesday, June 28, 2022TIME (CDT)TRACKLOCATION7:30am –3:00pmRegistrationGrand Hall D/E FoyerLevel 28:00am –9:00amBreakfastGrand Hall D/ELevel 29:00am –9:50amGeneral Session: In Day 2’s general session is focused on celebratingutilities successes and discussing the future of energy and water andhow to drive innovation collaboratively.Grand Hall D/ELevel 2Welcome: Vanessa Richter, VP Sales, Opower, Oracle Energy & WaterCustomer Recognition: Hillary Martin, VP Product Strategy & MarketingIndustry Lab: Mike Ballard, VP Industry StrategyDesign for the Future: Jod Kaftan, Sr. Director, UX Design & ResearchFireside Chat: Designing for Smarter Cities: RJ Kumar, President & CEO, ESCPartners (Platinum Sponsors)Preparing for the changing industry from a security standpoint: HafidElabdellaoui, VP Cybersecurity , Energy and Water10:00am –4:00pmInnovation Hub: Meet our Innovation Team! Enjoy immersiveexperiences that allow you to explore the future of water and energy.We will have virtual reality, augmented reality, model town, interactiveself-guided demos, and much more! Plus, check out the EDGEnergyQuizzio dashboard results to see the leaders.Level 2 lounge lobby(just off the elevators)10:00am –10:50amOracle Utilities Cloud Strategy and Roadmap: Join this session tohear the latest updates across our cloud solutions and learn aboutwhat's coming next.Summit BLevel 4(Cloud & Tech Tools Track)Presenter: Kashif Qureshi, Principal Product Manager, Oracle11:00am –11:50amImprove Meter Operations and Decision Making with Smart MeterData: The Columbus Department of Public Utilities (CDPU), as part oftheir Enhanced Meter Project, selected Oracle’s Meter Solution CloudService (MDM functionality within CCS) to support their AMI rollout.Through this project, Columbus DPU is reducing IT and maintenancecosts by eliminating application middleware through a modern SaaS3 Agenda / Oracle Energy and WaterCustomer Edge 2022Copyright 2022, Oracle and/or its affiliatesBrick Yard A/BLevel 2

architecture. Join us to learn how CDPU has established a Cloudsystem built to further elevate customer service levels while preparingto be a Smart Utility of the future.Presenter: Scott Snider, Data Management Coordinator, Columbus Department ofUtilities12:00pm –1:00pmLunchGrand Hall D/ELevel 21:00pm –1:50pmNRGi transformation into a customer-centric organization withOracle Utilities: NRGi started its digital transformation journey withobjective to build best in class system to serve Danish utilitiescustomers.Brick Yard A/BLevel 2In first of its kind of implementation, a gamut of Oracle UtilitiesProducts (Oracle CC&B, Oracle MDM, Oracle SOA, BI Publisher,OUCSS, Documaker, and Oracle UCM) were integrated to meet thesolution.The solution delivered comprised of integrated CC&B and MDMplatform, wherein meter reads related data would come to MDM fromHead End System (Datahub) and would be sent to CC&B for Billing ofEnd Users.The implementation comprised of herculean task of Configuring andCustomizing CC&B and MDM modules with Market Messaging as perexisting Denmark’s Energy Market Regulations.NRGi realized a 99.5% first-time bill success rate. The migration toOracle also helped improve its billing accuracy by 4.3%.Presented by Gold Sponsor Wipro LimitedPresenters: Sachin Nade, Practice Director & Mark Malinak, Utilities SolutionArchitect Wipro2:00pm 2:50pmWater Special: Smart Metering: Learn about the unique value thatmeter data offers to water utilities, such as leak detection, billingaccuracy, conservation programs, customer engagement, and more.Brick Yard A/BLevel 2Presenter: Theresa Barry, Customer Solutions, Oracle2:50pm –3:10pmAfternoon BreakLevel 2 FoyerLevel 4 Foyer3:10pm –4:00pmComplex Billing Overview and Demo: Oracle's metering solutionsdeliver the capabilities and convenience utilities need to design, test,deploy, and manage complex rates and billing. Join this session tolearn about complex billing capabilities and discover the best practicefor VEE rules management, billing determinants, advanced exceptionhandling, and more.Brick Yard A/BLevel 2Presenter: Joven Luspo, Master Principal Sales, Oracle4:10pm –5:00pmLet’s Talk About Your Challenges Sharing AMI Data: With the focuson decarbonization and creating a clean environment, Utilities aregoing through a digital transformation. Energy consumer data plays a4 Agenda / Oracle Energy and WaterCustomer Edge 2022Copyright 2022, Oracle and/or its affiliatesBrick Yard A/BLevel 2

vital role in how we move toward this new paradigm, but the key is tonot sacrifice cybersecurity or personal data privacy as we make thispossible. We will discuss the challenges of sharing AMI data, the dataprivacy obstacles and concerns, and the role consumer technologycompanies play in the energy ecosystem.Presenter: Kristen Shepherd, Go to Market Strategy Sr. Director, Oracle4:10pm –5:00pmAlternate Option: Q&A Forum w/ SME(s): Join us for an open forumsession with our subject matter experts.Grand Hall ALevel 2 (CustomerOperations Track)Connect with usCall 1.800.ORACLE1 or visit oracle.com/utilities. Outside North America, find your local office at: rCopyright 2022, Oracle and/or its affiliates. All rights reserved. This document isprovided for information purposes only, and the contents hereof are subject to changewithout notice. This document is not warranted to be error-free, nor subject to any otherwarranties or conditions, whether expressed orally or implied in law, including impliedwarranties and conditions of merchantability or fitness for a particular purpose. Wespecifically disclaim any liability with respect to this document, and no contractualobligations are formed either directly or indirectly by this document. This documentmay not be reproduced or transmitted in any form or by any means, electronic ormechanical, for any purpose, without our prior written permission.5 Agenda / Oracle Energy and WaterCustomer Edge 2022Copyright 2022, Oracle and/or its e and Java are registered trademarks of Oracle and/or its affiliates. Other names may betrademarks of their respective owners.Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARCtrademarks are used under license and are trademarks or registered trademarks of SPARCInternational, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks orregistered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The OpenGroup. 0120.

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Oracle Customer Edge is a unique forum that connects utility professionals to share lessons learned, . enhancements to Oracle Utilities Customer to Meter, Customer Care and Billing, and Digital Self Service, and get a preview of features to be introduced in upcoming versions. Presenters: Hung Nguyen, Product Marketing Director & Nam Nguyen .