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Lease Return GuideA new Mercedes-Benz journey awaits

ContentsA. Introduction2B. Lease Return Options3C. First Class Condition Card4D. Vehicle Return ProcessOverview5Step 1: Third-party Vehicle Pre-Inspection6Step 2: Review Pre-Inspection Results13Step 3: Return Your Vehicle13Step 4: Lease-End Statement14E. Vehicle Condition Review15F. Frequently Asked Questions17A First Class Driver Deservesa First Class Lease ExperienceWe hope your Mercedes-Benz lease experience hasbeen exceptional and we look forward to continuing thisjourney with you in the way that serves you best.The Mercedes-Benz Financial Services Lease ReturnGuide will help you make a smooth transition to the nextphase of your lease. It provides you with a comprehensiveoverview of your lease return options, as well as ourvehicle condition guidelines should you choose to returnyour vehicle.any service or repairs before the time of return.This booklet includes some tools and information tohelp you prepare for this pre-inspection.We value your business, if you have anyquestions, please contact Mercedes-BenzFinancial Services at 1-866-202-6969 orvisit www.mercedes-benz.ca/endoflease.To help you prepare for your lease return, Mercedes-BenzFinancial Services will contact you to schedule avehicle pre-inspection, which will be conducted by anindependent inspection company. This pre-inspectionwill provide you with a vehicle condition review to identifyexcess kilometrage and/or excess wear and tear.We recommend scheduling your pre-inspection 45-90 daysprior to returning your vehicle to allow enough time for1INTRODUCTIONABCDEF

Lease Return OptionsFirst Class Condition CardWe’ve got options, you’ve got choicesOption 1Option 2Return your vehicle and start your next journeywith Mercedes-BenzPay off your vehicleIf you’re interested in returning your current vehicleand getting behind the wheel of a new Mercedes-Benz,the following pages will help guide you throughthe process.If you want to buy the vehicle you are driving or financethe purchase price (subject to credit approval), youcan do so at any time during your lease by contactingyour dealer or Mercedes-Benz Financial Services at1-866-202-6969.In the event you decide to pay off your vehicle, a vehiclepre-inspection is not required, but it is still available ifyou’d like to review your vehicle’s condition.Contact your Mercedes-Benz dealer tofind out about any exclusive loyalty offersthat could be available.You’re welcome to conduct your own review prior to thepre-inspection to familiarize yourself with the processand guidelines. The First Class Condition Card located inthe cover of this booklet will help you to identify what isconsidered excess wear and tear.Place the First Class Condition Card over an exterior orinterior blemish. If the damage cannot be seen with thecard over it, then a repair or replacement at your expenseis most likely not required.*As part of your assessment, check the number ofkilometres you’ve driven during your lease period to verifywhether you’ve gone over your predetermined limit.Keep in mind this self-assessment is not a replacementof the pre-inspection.*Exceptions apply3LEASE RETURN OPTIONS/FIRST CLASS CONDITION CARDABCDEF

Vehicle ReturnProcessStep 1: Third-Party Vehicle Pre-Inspection45-90 days before expected return dateOverviewReturning your vehicle at thecompletion of your lease is a simple4-step process that should be startedapproximately three months beforeyour expected return date. If you’vechosen to pay off your vehicle, thisreturn process does not apply.Step 2: Review Pre-Inspection ResultsContact your dealer to review the resultsand determine the most suitable option for youStep 3: Return Your VehicleWhen your lease endsStep 4: Lease-end StatementAfter returning your vehicle5Step 1: Third-PartyVehicle Pre-InspectionIf you’ve chosen to return your vehicle, Mercedes-BenzFinancial Services will contact you to schedule yourvehicle pre-inspection and provide information regardingany special loyalty offers. The pre-inspection is flexibleand convenient. You can decide to have it conductedat your home, office or local dealership at a time thatworks for you.We encourage you to have your vehicle pre-inspectioncompleted between 45 and 90 days prior to your expectedreturn date to ensure enough time for maintenance orrepairs. Your insurance policy may even cover the cost ofsome work. Keep in mind you won’t be able to make anyrepairs once you return the vehicle to the dealership.Did you know? You could make your next lease experience even simpler by purchasing First Class Lease Protection.Available on most vehicles, it offers added peace of mind through a variety of options that protect you from expensesthat may result from excess wear and tear. Consult your Mercedes-Benz dealer for details.VEHICLE RETURN PROCESSABCDEF

Tires & RimsRepairs or replacements are not necessary if:We recommend repairs be performedby an authorized Mercedes-Benz dealeror body shop to ensure the best qualityand avoid any unexpected charges.Please contact Mercedes-Benz FinancialServices at 1-866-202-6969 or visitwww.mercedes-benz.ca/endoflease toobtain a list of these authorized locations.The following pages will help youdetermine any excess wear and tear inpreparation for your pre-inspection.a. All four tires match the original tires in type*,size, load and speed rating with at least 0.32 cm(4/32 inches) of tread depth at greatest wear pointb. The tires on the same axle are of the same brand(4Matic vehicles must have all four tires of the same brand)c. The tires and rims match the original specifications(for Mercedes-Benz approved specifications, see stickerinside the driver’s door and Owner’s Manual). Please note,winter tires are not considered original equipmentd. The spare tire and rim (or inflation kit for those vehicleswithout a spare tire) are present and in operable conditione. The rims are not bent and they are free of breaks(regardless of the size)f. The tires are free of bulges, cuts, sidewall damageand abnormal wearg. Any wheel scratches and gouges pass the First ClassCondition Card Test*Some vehicles may have a special type of tires (e.g. summer performance tires)7Damage to the rims is only chargeable if it extends beyond theFirst Class Condition Card.Tire cuts, bulges, and sidewall damage are all chargeable regardlessof the size.VEHICLE RETURN PROCESSABCDEF

Mechanical & ElectricalInterior & ExteriorRepairs or replacements are not necessary if:Repairs or replacements are not necessary if:a. All maintenance service specified bythe manufacturer has been performedand documented by a stamped ServiceBooklet or a copy of the repair orderb. Any issues covered under warrantyhave been repairedc. All engine or drivetrain componentsare operabled. You still have your Service Booklet/Owner’s Manual/COMAND Manual/Service and Warranty Information Booklete. Both keys are returneda. The exterior is free of holes, tears or breaks(regardless of the size)b. Scratches are not through the paint(regardless of the size)c. Scratches through the paint and dents pass the FirstClass Condition Card TestHave you kept your service up to date? It’s one ofthe best ways to ensure a smooth vehicle return.9When assessing your vehicle’s exterior, keep inmind a maximum of 5 damage occurrences (thatpass the First Class Condition Card Test) per panelis acceptable. These ‘panels’ include the vehicle’sfront and rear bumper.d. The grille is free of any breakse. The interior is free of tears, cuts, holes, burns or stainsthat cannot be removed (regardless of the size)f. Any interior damage does not penetrate the fabric andpasses the First Class Condition Card TestDents are only chargeable if they extend beyond the First Class ConditionCard. Holes, tears, or breaks are chargeable regardless of the size.Scratches through the paint are only chargeable if they extend beyondthe First Class Condition Card.Interior scratches that do not penetrate the fabric are only chargeableif they extend beyond the First Class Condition Card.Bumper damage is only chargeable if it extends beyond the First ClassCondition Card. All holes, tears, or breaks and structural damage arechargeable regardless of the size.VEHICLE RETURN PROCESSABCDEF

Glass & LensesRepairs or replacements are not necessary if:a. All glass and lenses are free of stars, cracks,or holesb. Any scratches can be covered by theFirst Class Condition Cardc. No more than 2 chips have been pluggedd. Any chips or plugs are smaller than 3 mme. Any chips or plugs sit outside the driver’sfield of vision defined by wiper pathf. Any aftermarket window tint is free of anyscratches, bubbling, tears, or discolouringWe recommend any windshield replacement be completed byan authorized Mercedes-Benz dealer to ensure the repair meetsthe manufacturer’s specifications. Keep in mind windshieldreplacement is often covered by insurance. Check with yourinsurance agent.A “star” is a chip with one or more legs.A “plug” refers to any repair towindshield damage.Aftermarket Modifications orMissing & Broken PartsRepairs or replacements are not necessary if:a. All equipment leased with the vehicle and allfactory-installed parts are present, undamaged andin good working orderb. All modifications installed by an authorizedMercedes-Benz dealership are intactc. Any third-party, aftermarket alterations have beenrestored to their original condition, including but notlimited to: Lowering the Damage caused byvehicle’s suspensionthe removal of partsand accessories Changing the vehiclecolour or non factory Other aftermarketpaint schemesalterations not coveredby the manufacturer’s Spoiler and trailer hitchwarranty Holes in the frameNo charge with towhook cover.Chargeable if tow hookcover is missing.Please note, not all mechanical, electrical, structuraldamage, or damage resulting from alterations to thevehicle can be immediately uncovered during the vehiclepre-inspection process. In case any of those damagesare found after the vehicle is returned, an invoice will beissued accordingly.Chips are only chargeable if they are more than 0.3 cm in diameter, and do not fitwithin the circle of the measurement tool on the First Class Condition Card.11VEHICLE RETURN PROCESSABCDEF

Step 2: ReviewPre-Inspection ResultsOnce your third party pre-inspectionhas been completed, you can contactyour dealership with any questions youmay have regarding the results and theprocess to complete repairs. Your dealercan help you understand your optionsand any associated costs.Step 3: Return Your VehicleWe encourage you to contact yourdealership and set up an appointmentto return your vehicle. Scheduling anappointment in advance will ensure yourdealership is able to provide you withthe best possible experience.13Provided you have completed the necessarypre-inspection, your dealer will be able toperform a walk around to verify any changesto the vehicle’s condition.Upon vehicle return, you will be provided with a VehicleReturn Receipt. In most cases you will also be providedwith a Vehicle Condition Summary and a Lease-endStatement. However, if a third-party pre-inspectionwas not performed on your vehicle prior to returnor if the condition of your vehicle has changed sincethe vehicle pre-inspection was conducted, a VehicleCondition Summary and a Lease-end Statement maynot be available and a final third-party inspection maybe needed to determine your final kilometrage and anyexcess wear and tear.Step 4: Lease-End StatementIn the event you have not received the Lease-endStatement at the time of return, you will receive thisdocumentation in the mail. It will detail any chargesincurred for damages, kilometre overages or excesswear and tear.We hope these 4 steps will help to provide a seamlesstransition into your next Mercedes-Benz vehicle. If youhave any questions regarding this process, please contactyour dealer or visit www.mercedes-benz.ca/endoflease.VEHICLE RETURN PROCESSABCDEF