Transcription
Digital Transformation of Manufacturingwith MicroStrategy 10
The challengeThe globalization of manufacturing puts immensedownward pressure on production costs.Manufacturing companies face the challenge ofgenerating productivity improvements in areas thatare already relatively efficient. Additionally, providingafter-sales services (installation, maintenance,repairs, extended warranties, or replacement parts)means that companies have even more systems tomanage with an ever-growing pool of informationto analyze. Concurrently, customers are betterinformed on product performance and pricing,heightening their expectations and demands.The solutionMicroStrategy 10 is an integrated platform thatequips manufacturers with powerful tools to getthe most out of their data. Companies are gaininginnovative and significant benefits in almost allareas of operations: in the design process, onthe production line, from distribution centers, orduring the post-sale processes. Applying advancedanalytics across diverse and complex data – even invarious formats and from disparate sources – canimprove processes throughout the value chain.MICROSTRATEGY 10 provides manufacturers with aplatform to transform operations and departments.
ANALYTICSAPPLICATIONS FORMANUFACTURINGSALES AND MARKETING ANALYSISCORPORATEHEADQUARTERSANALYTICSWARRANTY ANALYSISMOBILEANALYTICSSECURE VENDOR PORTALSIMULATION AND TESTINGVENDORSANALYTICSMOBILEFINANCIAL MANAGEMENTSUPPLY CHAIN MANAGEMENTUSHER/SECURITYANALYTICSEMPLOYEE BADGEPLANNING AND FORECASTINGPRODUCTION/MANUFACTURERSMOBILEREAL-TIME MONITORINGMOBILEMOBILEOPERATIONS AND FINANCIAL ANALYSISDISTRIBUTIONCENTERSMOBILECOST MANAGEMENTINVENTORY OPTIMIZATIONUSHER/SECURITYMOBILETEMPORARY EMPLOYEE BADGESTORESCUSTOMER ENGAGEMENTorANALYTICSANALYTICSORDERS AND SHIPMENTSSERVICE MODEL AND COMPLAINTSMANUFACTURERS
ORDERS AND SHIPMENTS are reports and scorecards applications thatANALYTICS APPLICATION:allow operation managers to monitor actual lead times of fulfillingORDERS ANDSHIPMENTScustomer orders across sales and distribution centers.Combine data from disparatesources like Salesforce andSAP in one single dashboardAdvanced analytics to helpforecast revenue missed dueto delays in order fulfillmentBenchmark suppliers andlocations against each otherCrease on-the-fly average andmedia days taken to fulfill anorder from the date it was placedThe challengeIn 2013, manufacturing firms weremanufacturers can efficiently manage inventoryhypothetical scenarios and forecasting demandresponsible for over 60.6% of U.S. exports.*materials and boost on-time deliveries.based on historical information and trends.Scorecards give distribution managers quickIntuitive and visually appealinginsights, and help improve performance,dashboards allow production managersreduce costs, and minimize risks. Customizedto make quick decisions in order toreports show KPIs and comparisons in realimprove reception, processing, andtime, such as what shipments have alreadyfulfillment times which ultimately leaddeparted from a distribution center.to increased customer satisfaction.With exports generating massiveamounts of data, manufacturers needthe ability to blend, analyze, and usethat information to stay competitive.The solutionMicroStrategy helps manufacturers managesupply and distribution networks so they canPredictive analytics allow manufacturersto align supply and demand by runningstay on top of their orders. By analyzing data,*Source: Economic Policy Institute: The Manufacturing Footprint and the Importance of US Manufacturingmicrostrategy.com 4
MOBILE APPLICATION:COST MANAGEMENTCOST MANAGEMENT providesThe challengein-depth cost analysis acrossGlobal trade in manufactured goods hasmultiple sources to helpmore than doubled since 2000—fromsupply chain managers track 4.8 trillion to 12.2 trillion.* The sheervolume of the marketplace necessitatesmaterial, manufacturing, andthat manufacturers have the ability to breakproduction costs throughdown data to make cost-efficient decisions.multiple layers of information.The solutionMicroStrategy helps manufacturers stayrelevant in an increasingly competitiveand globalized industry. We provide easyaccess to data, real-time reporting, andalert-based mobile notifications.With MicroStrategy Mobile, manufacturingApply role-based securityto deliver the informationthat matters based onuser departmentsA single view of costcontribution with data comingfrom suppliers, productionand finance reportsmanagers can pull up their cost analysis atany time, track materials anywhere, and weighiPad12:30 PM100%alternative scenarios impacting production-- all from their phones or tablets. Writeback capabilities for taking orders, inventorycheck, and signature capture provide an agileand efficient approval process. Additionally,personalized costs reports based on a user’ssecurity profile are automatically delivered toshow the right information at the right time.Data from different sources filter into asingle page scorecard, and the user has theoption of drilling down to the smallest ofdetails or viewing side-by-side comparisonsof the production costs. MicroStrategyhelps manufacturers break down the datato make cost-efficiency decisions easily.Filters that show costanalysis based onproduct categoriesVisualizations thatshow costs outlinersquickly and allow forquick decisions*Source: National Association of Manufacturers/Top 20 Facts About Manufacturingmicrostrategy.com 5
MOBILE APPLICATION:REAL-TIME MONITORINGThe challengeEnsuring an efficient production linerequires real-time monitoring and trackingcapabilities. Manufacturers must have theAdvanced thresholdsreact immediately tochanges in the inventoryor delivery timesability to react immediately to alerts regardingdisruptions in production or product quality.Real-time inventory trackingfor just-in-time strategiesThe solution12:30 PMiPad100%Through real-time reports and comprehensivemobile analytics, MicroStrategy providessolutions for manufacturers to benefit fromtheir exponentially growing amount of data.By providing organizations the ability tomonitor and track production and quality data,MicroStrategy helps identify process bottlenecksand ensures high levels of quality control.Threshold-based alerts allow key personnelto quickly identify potential issues suchas extreme weather or a storage facility’sincreasing temperature. Push notificationsthrough MicroStrategy Mobile apps theninform key players to enable them to takeSubscribe to mobile reportsthat refresh every 10 minutesto get visibility into thedistribution performanceDeliver personalizedresources, like weathernews, quality standards anddepartments reports byapplying role-based securityimmediate actions when such events occur.And with refresh capabilities sharing themost up-to-date version of reports based onbusiness needs, employees throughout theproduction line are informed and up to speed.REAL-TIME MONITORING provides comprehensivereports and real-time alerts that help manufacturersidentify inefficiencies and reduce bottlenecks on theproduction line.microstrategy.com 6
MOBILE APPLICATION:OPERATIONS ANDFINANCIAL ANALYSISOPERATIONAL AND FINANCIAL ANALYSISThe challengeToday, manufacturing workers are more than 2.5applications provide manufacturers with thetimes more productive than they were in 1987.*ability to track procurement, manufacturing,How much more efficiency can beproduction, and distribution costs to helpsqueezed out of the manufacturingincrease profit and improve efficiency.process through traditional methods?The solutionMicroStrategy provides manufacturers withpowerful, advanced analytics to help themgain a better understanding of where tomake productivity gains in each stage ofOne dashboard to serveall regional managerswith specific revenueand cost informationLayer shipping dataon top of maps forimmediate geo-trackingand issues detectionthe business cycle. Increase production,drive scalability, and better coordinateiPad12:30 PM100%communications while ensuring that yourproduct quality is up to standard.By diving into the data, users can visualizehow initiatives taken impact other areas of themanufacturing process. With MicroStrategy’sunified platform, it is possible to show howchanges in budget, labor costs, materials, orinventory would affect overall operations.Users can create customized dashboardsso others see only the information that isrelevant based on security profile. Furthermore,it’s possible to integrate with open sourceand 3rd-party statistical programs to utilizeadvanced functionality and product features.Use historical datato apply advancedstatistical functions toshow labor costsCapture operationsfeedback or alerts ofproducts in promotionfrom floor managers usingwrite-back capabilities*Source: National Association of Manufacturers: “Top 20 Facts About Manufacturing.”microstrategy.com 7
PRODUCT QUALITY IMPROVEMENT is a big data applicationANALYTICS APPLICATION:PRODUCT QUALITYIMPROVEMENTthat allows operations managers to blend and analyze datasetsfrom suppliers, production machines, and customer feedback toreveal hidden insights.Isolate specific product categoriesusing filters for drill downinformation on product qualityVisualizing inventory age to identifyingitems stored for longer periods of timeTrack product composition accuracywithin billions of samplesForecast overall cost savingsbase on production schedulesThe challengeManufacturers are unable to overcomethe production cycle can be improvedsystem can directly report and send alertinformational silos to get a holistic idea onto advance overall product quality.notifications for preventive maintenance.With MicroStrategy Analytics, manufacturersWith the ability to connect to big data sourcescan forecast product demand and production-- including unstructured survey informationby optimizing schedules based on the-- combined with forecasting functionality,Manufacturers have an abundance of datasupplier, customer, machine availability, andMicroStrategy empowers manufacturers tooriginating from distributors, customercost constraints. Additionally, manufacturersidentify core factors of process performance,feedback, and production machines.can gain performance insight using sensorsstreamline production, and continuouslyMicroStrategy is able to blend this dataon machinery in the production center thatimprove the manufacturing value chain.from disparate sources to provide aprovides managers with immediate visibility.comprehensive view into what areas inFurthermore, products with an operatinghow to improve overall product quality.The solutionmicrostrategy.com 8
ANALYTICS APPLICATION:ORDER PLANNINGAND FORECASTINGORDER PLANNING ANDThe challengeSupply chain managers are unable toFORECASTING are data discoverymake immediate decisions to improveapplications to track and analyzeproduction and order fulfillmentproduction to help improvewithout first waiting on IT reports.timeliness and processes.The solutionMicroStrategy empowers supply chainmanagers with self-service analytics tounderstand data across any area of thebusiness: order fulfillment, operationalefficiency, or performance visibility.MicroStrategy provides self-service analyticsso supply chain managers do not needto wait on IT resources to build reportsand dashboards. This data discoveryBlended information from orderfulfillment and productionperformance in one dashboardInteractive visualizations toexplore revenue contributionper channel and productapplication helps them to identify productsthat are high contributors to revenueand to focus on improving quality forthese channels. Additionally, they areable to perform root-cause analyses toidentify issues by being able to get accessreal-time information. This ultimatelyimproves timeliness for order fulfillment.With MicroStrategy data discoveryapplications, managers can also leveragesophisticated predictive capabilities toassess the impact of promotions on orderdemand, better forecast order fulfillment,and proactively prepare for larger orders.Users can identify rootcause production issueswith real-time informationPredictive measures to assessthe impact of marketingprograms on order demandmicrostrategy.com 9
ANALYTICS APPLICATION:STAFF SAFETY ANDEMERGENCY RESPONSEThe challengeImagine a scenario where emergencyInstant communication withdigital badge holders via pushnotification, text, phone, or emailresponders need to be dispatched, andbuildings must be evacuated or locked down.In the case of an evacuation, can you be sureiPad12:30 PMall individuals in your organization exited100%the premises? If not, how many individualsremain inside and where are they located?The solutionUsher Professional gives industrial warehouses,iPad12:30 PM100%factories, offices, and facilities the ability to takefast, targeted action during emergencies. Whenbuildings are evacuated, the entire workforcecan receive a push notification. People whoare still inside an evacuated building can bequickly identified and located. Regardless ofthe type of incident, Usher’s real-time insightInteractive maps displaying a real-timeview of staff in a particular locationenhances emergency response capabilities.In addition, by analyzing Usher data onlocation, resource utilization, and systemsaccess, management can get a more completeReal-time visibility of user locations forheacounts and to see who is still at a locationview of employee behavior and take stepsto optimize productivity. Managementpersonnel can view real-time maps ofuser activity and communicate with theirdispersed teams at the touch of a button.STAFF SAFETY AND EMERGENCY RESPONSEapplications get visibility into staff location,communicate instantly and react to emergencies.microstrategy.com 10
MOBILE APPLICATION:FINANCIALMANAGEMENTFINANCIAL MANAGEMENT applications use powerfulThe challengeA global supply chain makes for complex financialmanagement. Manufacturers today need theability to analyze data from disparate sourcesapps to analyze information across multiple sources,set performance goals, and create sophisticatedprofitability and financial models.and run simulations to model how variable costs(fuel, labor) could impact the bottom line.The solutionDrill down to the materialor labor costs in a region tomanage liabilities and expensesCreate a cost of goodsstatement with data comingfrom multiple sourcesMicroStrategy provides an integrated architecturethat allows manufacturers to analyze accountingand financial information across multiple12:30 PMiPad100%sources. Information can be viewed in singlepage statements combining disparate data,giving users the ability to drill down andaccess minute financial records or data.Customized, easy-to-read reports show revenueand expense transactions in real time. Userscan analyze financial statements such as cost ofgoods manufactured by combining materialsused, factory labor, manufacturing overhead,and work in progress information. Furthermore,advanced analytics can be used to computefinancial statement ratios to determinehypothetical outcomes given different scenarios.For example, are current assets sufficient to makepayments on future, theoretical liabilities?Add profit marginpercentage on-the-fly tomeasure the adequacyof net income to salesAnalyze revenue and expensesover time with data refreshingperiodically or when an event occursThis functionality allows manufacturersto better manage assets, liabilities,capital, revenue, and expenses.microstrategy.com 11
SALES AND MARKETING ANALYSIS applications speed upANALYTICS APPLICATION:SALES ANDMARKETING ANALYSISdelivery time for quotes and orders by monitoring actual leadtimes, enforcing business rules, adding triggers to facilitateaccuracy, and pursuing up-sell/cross-sell opportunities.KPIs to all of your sales reps so theycan track their performing to dateand optimize their productivityOnline and offline capabilities to accessthe latest information from clients’offices, shop floors, or while mobile12:30 PMiPadAllow instant access to acatalog of your productsand their specificationsConnect to multiple systemsto show sales data andCRM data in one place100%Write-back capabilities toadd comments and notesfor more efficient controlThe challengeSales teams need access to the latest data andor manufacturing rep with the informationquick and efficient ordering. With mobilematerials in order to make an effective sale.they need for optimal productivity.features such as GPS, MicroStrategy allowsMicroStrategy combines data from multipleThe solutionsystems into unified apps and dashboards.MicroStrategy can streamline the sales processPoint-of-sale data can be combined withby equipping manufacturers with the toolsCRM data in order to run reports on trendingthey need to improve productivity and increaseSKUs. MicroStrategy Mobile helps yoursales. From high definition catalogs to ordersales force shorten the lengthy quote-to-fulfillment, MicroStrategy Mobile can helporder process with write-back capabilities,simplify the sales cycles and arm each salesinventory check, and signature capture foryou to optimize sales routes. For example,reps can find the top five customers in aspecific area to optimize their schedule. Beingable to deliver the right information to theright person, at the right time, in the rightplace allows sales reps to effectively andefficiently move a sales opportunity forward.microstrategy.com 12
ANALYTICS APPLICATION:SUPPLY CHAINMANAGEMENTSUPPLY CHAIN MANAGEMENTThe challengeWith extensive and complex supplyapplications benchmarkchains, manufacturers are challenged withdistributors, regions, andmanaging vast amounts of informationlocations against each other toto optimize the value of each individualincrease attention to goals andsupplier across an entire network.metrics, reward high performers,and assist low performers.The solutionMicroStrategy allows manufacturersto evaluate supplier performance on adaily basis to better negotiate prices,ensure timely deliveries, and maintainhigh standards of quality acrossincreasingly complex supply chains.MicroStrategy offers in-depth analysis formanufacturers to identify changes in supplyConnect and blend data frommultiple sources to analyzeorder fulfillment and productionperformance in one dashboardAdd thresholds to processesthat procure goods andservices to meet plannedor actual demandCreate metrics onthe –fly that balancesupply and demandand demand and monitor freight costs. Inaddition, manufacturers can increase theefficiency and effectiveness of their supplychain by improving their perfect order ratesand quality while staying on budget. Forexample, manufacturers can identify areasfor leaner operations through scorecards thatshow the number of deviations in regardto Six Sigma Certification. MicroStrategypredictive analytics allows users to alignsupply/demand by running hypotheticalscenarios and forecasting demand basedon historical information and trends.From predictive analytics that help plansupply/demand alignment to distributionservices for on-time deliveries, MicroStrategycan help improve efficiency across everyUse predictive analytics to helpdetermine the right inventory in theright quantity based on trends, historicaldata, and hypothetical scenariosstage of your SCOR-based processes.microstrategy.com 13
SECURITY APPLICATION:DIGITAL BADGEFOR ENTERPRISECorporate employeeDIGITAL BADGE FOR ENTERPRISE provides secureaccess to information systems and facilities withsmartphone-based digital identity badges.Store employee/ManagerVendor/SupplierFunctionality provided:Functionality provided:Functionality provided:Connect to workstations/enterprise applicationsUnlock workstations/enterprise applicationsTimekeepingAccess to sensitive digitaland physical assetsEntrance to facilities/garageEntry intoMicroStrategy DesktopTimekeepingEntrance to facilities/garageFactory equipment accessSecurity entryAccess to sensitive digitaland physical assetsIdentity verificationThe challengeThe globalization and digitization of thewarehouses, factories, and offices. Usher alsonotifications, biometrics, one-time passwords,manufacturing industry brings immensecontrols access to sensitive, digital informationface-to-face validation, and Bluetooth proximity.pressure to manage multiple facilities, secureby issuing secure identity badges to everyIt’s compatible with your existing systemsaccess to supply chain partners, and provideemployee via his/her smartphone. With Usher,and integrates with mobile application usingtemporary access to facilities and IT systems.employees can unlock doors and gates simplyAPIs. Furthermore, Usher generates real-by walking up to them or tapping a digital keytime location data on all employees; this letson their phone. Usher provides organizationsmanagers view where their teams are workingUsher allows organizations to seamlesslywith highly configurable and convenientto improve collaboration and communication.control access to physical locations such asmulti-factor authentication including pushThe solutionmicrostrategy.com 14
Customer case studiesLearn how our customers areusing MicroStrategy to digitallytransform their business.microstrategy.com 15
GONZABYASSApplicationGONZALEZ BYASS:SYSTEM ANDOPERATIONAL ANALYSISWith more than 500 employees and an annualrevenue of 200 million, Gonzalez Byass isregarded as one of the most well-knownSpanish wineries. Its distribution networkextends to the UK, Mexico, the US, and Asia.With technological advances and the emergence ofmobile devices, the company’s legacy informationand presentation system was quickly becomingiPad12:30 PM100%obsolete. Only accessible from the web, it waschallenging to perform on mobile platforms.According to Guillermo Vallejo, Gonzalez Byass, “.the level of satisfaction regarding our informationtool was adequate. However, there was concernthat although the data seemed reliable and on time,there were times that it was not well presented.The information appeared uninteresting as thetool did not allow us to dive into the data.”At the time, the company had a growing number ofusers who wanted to access data through mobiledevices. To resolve the need for better navigation,information display, and mobility, Gonzalez Byasschose MicroStrategy for its industry-leadingsolutions. “At first we replicated the informationwe had at the old systems. but now the systemis more manageable and intuitive,“ says GuillermoVallejo. “Today, we see the whole picture.” TheMicroStrategy scorecard now allows GonzalesByass users to easily browse and analyze data forPROFILEeffective monitoring of business performance.Industry Specifics: Food and beverage - WineryLocation: SpainProducts: Architect, Mobile, Server, WebCore Capabilities: Enterprise Analytics, Mobile Analytics,Mobile Productivity Apps, Enterprise Data Discoverymicrostrategy.com 16
AKINROSGOLDApplicationKINROSS GOLD:MOBILE FLEET MANAGEMENTKinross is a global company with employeesthat speak English, Spanish, Portuguese,Russian, French or Arabic. They needed a mobilesolution that would work for their diverse staffaround the world. MicroStrategy was able tomeet that challenge, and today, Kinross’ mobileapplication is used across multiple countriesand automatically changes its language displaybased on the location or preference of the user.12:30 PMiPad100%Having a mobile application has benefited Kinross’fleet management supervisors who are always onthe go. With transaction services, the supervisorsare able to input data directly from the field whichaccelerates decision-making processes. Prior toMicroStrategy, Kinross would compile data in Excelto present to management. They lacked the abilityto drill down, but now with MicroStrategy, theycan drill down and access the information whilemobile. Kinross has seen a significant reduction intime and cost to produce reports. This has freedup more time and resources to analyze data andidentify areas to improve mining operations.Kinross’ VP of Information Technology summarized theexperience, “We weren’t getting the right informationat the right time to make effective businessdecisions. we were spending too much timemaintaining systems and getting them to the pointwhere we can actually deliver business value. WePROFILEIndustry Specifics: Gold ore miningneeded to make a course correction in our BI strategy-- that’s when we started to look to more robustsolutions and ended up choosing MicroStrategy.”Location: CanadaProducts: Architect, Mobile, Server, WebCore Capabilities: Enterprise Analytics, MobileAnalytics, Mobile Productivity Appsmicrostrategy.com 17
CAMPOFOODGROUPCAMPOFRIO FOOD GROUP:EXECUTIVE CORPORATE ANALYSISiPad12:30 PM100%PROFILEIndustry Specifics: Food and beverage - meat processorLocation: SpainProducts: Architect, Mobile, Server, WebCore Capabilities: Enteprise Analytics, Mobile Analytics,Mobile Productivity Apps, Enterprise Data Disovery, Big DataApplicationCampofrio, one of Europe’s largest foodto provide instant and comprehensivefinancial data. It can quickly access Campofrio’sprocessing companies, faced the challengeinformation to better inform executives.large database and allows users to moveof keeping its executive leadership informedAccording to Risk Management and Marketeffortlessly from one data set to another.on business operations in a timely manner.Analysis Manager Regis Lefaucheur, CampofrioWith the application successfully improvingTop decision-makers had to be in frontselected MicroStrategy Mobile for itsworkflow and business operations, Campofrioof their computer to access relevanttechnical reliability, the responsiveness of thenow plans to expand the application to theinformation. Communication was complicatedaccount team, and that the MicroStrategydirector level, effectively adding 150 additionalwhen coordinating among countries andproposal met expectations in terms ofusers. New metrics and KPIs are being addedthroughout the production/distribution line.the app’s functionality and interface.to provide real-time data for daily sales,Campofrio partnered with MicroStrategySpider empowers company leadershipto develop a corporate analysis applicationwith mobile access to sales, marketing,called ‘Spider.’ The application was designedmanufacturing, product, employee, anddeliveries, orders, and quality of service.microstrategy.com 18
WEILERCORPOWEILER CORPORATION:SYSTEM AND OPERATIONAL ANALYSISApplicationWeiler Corporation is a world-class industry leaderand global manufacturer of surface conditioningsolutions. The company works to enhance thelongevity of equipment, providing significantvalue to its customers. As a manufacturer, Weileroffers an array of different industrial cleaningPROFILEIndustry Specifics: Brush manufacturing (Welding and fabricating)brush types, from power brushes to non-wovenLocation: United Statesabrasives that finish, grind, clean, and surface.Products: Architect, Mobile, Server, WebIn a dedicated effort to improve its systems andCore Capabilities: Enteprise Analytics, Mobile Analytics,operations, MicroStrategy conducted an analysis ofMobile Productivity Apps, Enterprise Data DisoveryWeiler Corporation’s welding and fabrication processfor one of its top revenue-generating machines.With its custom-built MicroStrategy report, Weilerdiscovered that too much time was being wastedin the machine setup phase. Weiler was able to takecorrective actions in its processes and ultimatelyreduced the setup time from 30 minutes to just five.Because of efficiencies gained through dataanalysis, Weiler Corporation now benefitsfrom an 85% reduction in downtime in themanufacturing of brushes. To maintain suchefficiency, Weiler uses the MicroStrategy datawrangling feature to analyze pipeline dataembedded in Salesforce or at its warehouse.Weiler system managers can run an overall equipmenteffectiveness report to see how well machines areperforming, and based on live data, automate staffingfor machinery. They are also able to convenientlyconduct data visualization and wrangling functionswithin their company app – there is no need toexit the application to run a separate report.microstrategy.com 19
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MicroStrategy helps manufacturers stay relevant in an increasingly competitive and globalized industry. We provide easy access to data, real-time reporting, and alert-based mobile notifications. With MicroStrategy Mobile, manufacturing managers can pull up their cost analysis at any time, track materials anywhere, and weigh
