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We’re closing ourBow branch.But it’s not goodbye.Thursday 19 August 2021Even though we’re leaving Bow, we’ll still be here for youKeyinformationNearbybranchesWhy we’reclosing1Working withour communitiesWe’re hereto helpYourFeedbackGlossary

Key informationThis branch will be closing it’s doors on Thursday 19 August 2021.24/03/2021Where is the nearestcash machine?Where is the nearestPost Office?TescoGladstone PlaceBowE3 5ESDistance: 80 metresRoman Road603 Roman RoadLondonE3 2RNDistance: 130 metresGoogle MapsNearby branchHackneyNearby branchWestfieldStratford CityWhere are our nearby branches?Nationwide Westfield Stratford City149 The StreetWestfield Stratford CityE20 1ENTel: 0345 266 0218Distance: 2.1 milesNationwide Hackney374 Mare StreetHackneyE8 1HSTel: 0345 266 0693Distance: 2.4 milesMore detailsMore detailsClosing branchBowNearby branchAldgateHow can I continue banking?Just because this branch is closing it doesn’tmean you’re on your own. You can use ourInternet Bank, which you can use safely andsecurely, 24 hours a day. To find out more,go to nationwide.co.ukAlternativelyyou can use ourBanking App2Map data@2021 Google. Contains publicsector information licensed under theOpen Government Licence v3.0

Nearby branchesOnce Bow branch has closed on Thursday 19 August 2021, you’ll find us at one of our nearby branches.If you do need to visit us, please make sure you follow current social distancing guidelines to keep everyone safe.Please visit the Tower Hamlets website, for transport options and information.Nearby branches - Westfield Stratford City and HackneyCoronavirus update -Nationwide Westfield Stratford City149 The StreetWestfield Stratford CityE20 1ENTel: 0345 266 0218Distance: 2.1 milesBeing an essential service, most of ourbranches have stayed open during lockdown.As the lockdown rules are gradually easing, wecan begin to welcome you back into ourbranches.Naturally, any ongoing guidance around socialdistancing and mask wearing must befollowed, to keep us all safe.Nationwide Hackney374 Mare StreetHackneyE8 1HSTel: 0345 266 0693Distance: 2.4 milesYou can check the opening times and status ofyour nearby branches by visitingnationwide.co.uk/branchfinder3Managing your bankingfrom homeCoronavirus update Even though some aspects of thelockdown are being eased, we’d liketo remind you that our Internet Bankand Banking app are still the mostconvenient way of accessing a widerange of services.Registering for our digital bankingservices is a quick, easy and safeway to stay in control of your money,whatever the circumstances todayand in the future.Register for Internet BankingDiscover our Banking app

Why we’re closingWhy we’ve made the decision to closeHow we came to the decisionAt Nationwide, our branches are importantto us. They’re at the heart of your Society andwe know you value the face-to-face servicethey offer.There are many we have to consider whenwe’re looking at closing a branch. And it’snever a decision that’s taken lightly.But it’s more than that. We were foundedby like-minded people coming together tohelp each other to save and buy homes oftheir own. They built communities togetherand our branches were a vital part of thosecommunities. As they still are.Which is why we’re so committed to ourbranch network and we’ll always do our best tokeep our branches open. In fact, we’ve made apromise to every town and city in the UK thathas a Nationwide branch that you’ll still have abranch until at least January 2023.But there are some towns and cities wherewe have more than one branch. And wherewe have more than one branch serving acommunity, we will always have to considerthe future of the most underused branchand whether it makes sense to keep it open.Unfortunately, that’s what’s happened in thecase of Bow.First, we look at how it’s being used: how manymembers have visited over the past five yearsprior to Covid, how the branch is being usedand what other ways those branch membershave been choosing to bank with us. Evenbefore the coronavirus changed so much ofour day-to-day lives, this branch was not beingused by enough members to make it viable.Next, we consider what’s the best use of theSociety’s money for all members. As we saidbefore, this branch is being used by fewer andfewer people every year. But the day-to-dayrunning costs keep rising. When a branch costsyour Society more money than it returns, wehave to act for the benefit of every member.We’re also finding more and more membersare turning to alternative ways to look aftertheir money with us, like our online bank,Banking app and Telephone Banking services.These services require significant investmentto maintain them. So, we have to spend fairlyand in a way that benefits all our members’different needs.Finally, we look at the local community andthe surrounding branches available. In thecase of Bow, we have five branches within a3 mile radius.4Fall in branch transactions9.7%2015Important informationWe’re part of something calledthe ‘Access to Banking Standards’,which means that if ever we do closebranches, we do so responsibly.The overarching principle of thestandard is:2020% of members exclusivelyusing Bow25%% of Bow members registered foronline banking73%Please note that the data wasgathered pre-lockdown.“Customers and relevant stakeholdersof a bank branch that is closing will beprovided with clear, understandable,accessible documentation andinformation about that specific closureas soon as the bank is able to doso, also what it will mean for themand how they can continue to bankfollowing its closure.”

Working with our communitiesEven though we know it’s the best thing to do, we do appreciate that closing our Bow branch will affect the local community. Which iswhy we’re working to understand the impact of closing the branch and how we can ensure we’re still offering our members the verybest service.We’ll contact your representatives in the local area, includingyour local MP.We’ve written to our branch members to let them know we’re closing.That includes members who have visited the branch in the last 12months and have made at least three transactions.Our branch team are speaking to members in the branch toexplain the options they have. We will also be arranging a ‘Tea andTech’ event to help give members the confidence to manage theirmoney online, safely and securely.We’re putting communications in the branch and online to let peopleknow that we’re closing.We will be proactively calling vulnerable members to ensure they aresupported through this change.We’ll share any feedback we’ve received before we close the branch.5

We’re here to helpHow to get in touch with usabout this branch closureWays to continuebankingIf you want to speakto someone aboutthis branch closureour Regional DirectorHeather Hazley will bemore than happy to help.Want to chat to uswithout having totravel? Or are you onthe move and need tospeak to someone?No problem, give us acall on 03457 30 20 11Want to sort it all outfrom the comfort ofyour own home? Justlog on to InternetBanking onnationwide.co.ukwhich is Or give your branch a callon 0345 266 02186Check your balanceand pendingtransactions, searchyour statements,make fast, simplepayments and morewith ourBanking App

Your FeedbackMember FeedbackStakeholder Feedback You said:There is disappointment abouthaving to travel to different branchesand the inconvenience of parking orusing public transport that this willcause.You said:Can additional information be provided on the number ofvulnerable members who use the branch?Our response:At our Bow branch 12% of members are vulnerable, this is lower than thenetwork average of 19%. Only 4% of members are vulnerable and use thebranch exclusively, this is also lower than our network average of 6%.Our response:We provided details of how members canaccess our other branches and how theycould get more information about alternativeways of banking.You said:What support have you been providing for vulnerablemembers?Our response:Our branch colleagues have been working hard to support vulnerablemembers with the change and we will be proactively contactingvulnerable members who might require extra support. We are hostingadditional virtual Tea and Tech events and every fortnight there willbe face to face open afternoons where we will close the branch andinvite vulnerable members in so they can have personal support.You said:There is a concern about doing onlinebanking.Our response:We will be doing all we can to support ourmembers before we close Bow branch. Includingrunning a Tea and Tech webinar event onWednesday 4 August 2021 at 3pm, which will giveadvice and guidance to help members use digitalservices. You said:What is happening with the building?Who we contacted Your local MPWe met with your local MP on Wednesday 16 June2021 to discuss the closure.We provided them with additional informationabout the closure including how the local team aresupporting members. Your local councillors from theLondon Borough of Tower HamletsWe met with your local councillor on Wednesday 16June 2021 to discuss the closure.We provided them with additional informationabout the closure including how the local team aresupporting members.Age UKWe received no feedback about the closureOur response:Nationwide owns the freehold to our Bow branch and it will be put on themarket.What next?Bow will close on Thursday 19 August 2021We’ve considered all the feedback we’ve had from stakeholders and members about the branch closure. But unfortunately, some branches are simply used much less thanothers, so we have to make the difficult decision to close them.7

GlossaryOur whole membershipYou’re a member if you have a current account, mortgage or savings account with us.Branch membersExclusive:Members who have used this branch more than twice in the last 12 months.Preferred:Members who have either used this branch for 50% of their transactions, or have used three or more branches but used this one most recently.Other:Members who have carried out transactions at this branch but don’t fall into the ‘exclusive’ or ‘preferred’ categories.This is based on people carrying out financial transactions at the counter or using the cash machine inside the branch.% decline in branch usage over 5yearsThe percentage change in transactions carried out at our counters between 2015 and March 2020. We chose this timeframe to provide a full 5year review prior to the impact of the pandemic.Branch member demographicThis shows the members who use this as their main branch, segmented by their current age that we have on our records.Post OfficeNationwide Current account members can withdraw cash at the Post Office.Access to Banking StandardsThis sets out best practice guidelines for banks considering closing branches or reducing opening hours significantly.To find out more you can visit ards/access-to-banking-standardTransactionsIn this instance, transactions refers to over the counter transactions only.8

Internet Bank, which you can use safely and securely, 24 hours a day. To find out more, go to. nationwide.co.uk. Alternatively you can use our . Banking App. Closing branch Bow Nearby branch Hackney Nearby branch Westfield Stratford City Nearby branch Aldgate Map data@2021 Google. Contains public sector information licensed under the Open Government Licence v3.0 24/03/2021 Google Maps https .