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Franchisee SatisfactionThe 17th annual Franchisee Satisfaction Awards is NorthAmerica’s only program honoring franchise brands forexcellence in achieving franchisee satisfaction.2022GoFBR.com
THE BEST OF THE BESTWHAT IT MEANS TO BEAN AWARD WINNERThe brands that make up Franchise Business Review’sTop Franchises are more than just award winners; they arethe brands that provide superior training and support totheir franchisees and care enough to ask them what theyreally think. Of all the franchises we survey, only the verybest make it on to our awards list.IT’S NOT TOO LATE TO WIN!Christian Brothers Automotive: Client Since 2009Franchise Business Review publishes quarterly reportshighlighting the Top Franchises in various sectors.APRILFeatures:Low-Cost BrandsWomen in FranchisingRecession-Proof BrandsDeadline: January 31JULYFeatures:Best Franchise CultureTop Food FranchisesFranchise Rock StarsDeadline: March 31Nothing Bundt Cakes: Client Since 2011OCTOBERFeatures:Veterans in FranchisingMost Profitable FranchisesMost Innovative FranchisesDeadline: June 30JANUARY 2023Features:Top Franchises for 2023Deadline: September 30Register at: action-awards/Fish Window Cleaning: Client Since 2006“Winning the FBR award is our highest achievement each year .We firmlybelieve that we don’t win unless our franchise owners win.”Christine Schultz, Franchise Development Specialist, Pet Supplies Plus, Client Since 2013
To identify the 2022 Top Franchises, Franchise Business Review surveyed 30,000 franchiseesrepresenting more than 300 brands.This year’s recipients of the prestigious Franchisee Satisfaction Award are the elite franchise brands that rankthe highest in overall franchisee satisfaction.OVERALL TOP 501. NextHome26. Kampgrounds of America2. Kona Ice27. MaidPro3. Cruise Planners, an American Express Travel28. 360cleanRepresentative29. Snap-on Tools4. Christian Brothers Automotive30. The Wendy’s Company5. FASTSIGNS31. Fish Window Cleaning Services6. TWO MEN AND A TRUCK32. Auto Appraisal Network7. Visiting Angels33. MY SALON Suite8. 100% Chiropractic34. ActionCOACH9. Weed Man35. Pizza Ranch10. Premier Pools & Spas36. WOW 1 DAY PAINTING11. Dream Vacations-CruiseOne37. Soccer Shots12. Express Employment Professionals38. Aire-Master of America13. Anago Cleaning Systems Master Franchise39. Right at Home14. American Poolplayers Association40. Tropical Smoothie Cafe15. Fibrenew41. Mr. Handyman16. Culver’s42. Home Instead17. Pinch A Penny43. Spoiled Rotten Photography18. Nothing Bundt Cakes44. DreamMaker Bath & Kitchen19. Fastest Labs45. Mosquito Shield20. Wild Birds Unlimited46. FYZICAL Therapy & Balance Centers21. Precision Concrete Cutting47. The Joint22. Rhea Lana’s48. Better Homes and Gardens Real Estate23. Sotheby’s International Realty49. Sandler Training24. Weichert Real Estate50. Planet Fitness25. A&W Restaurants“Our greatest measure of success is the feedback we receive from our franchisees in theannual Franchise Business Review. The survey results are vital to our strategy planning andexecution each year, and we are truly thankful for the value they provide our teams.”Charles Watson, CEO, Tropical Smoothie Cafe, Client Since 2012
TOP 50: ENTERPRISE(325 Units)1. NextHome26. The Joint2. Kona Ice27. Planet Fitness3. Cruise Planners, an American Express Travel28. JFE FranchisingRepresentative29. Palm Beach Tan4. FASTSIGNS30. Pet Supplies Plus5. TWO MEN AND A TRUCK31. Heaven’s Best Carpet Cleaning6. Visiting Angels32. Wetzel’s Pretzels7. Dream Vacations-CruiseOne33. Mathnasium Learning Centers8. Express Employment Professionals34. PuroClean9. Anago Cleaning Systems Master Franchise35. Sola Salon Studios10. American Poolplayers Association36. SYNERGY HomeCare11. Culver’s37. Checkers & Rally’s12. Nothing Bundt Cakes38. Molly Maid13. Wild Birds Unlimited39. Zaxby’s14. Sotheby’s International Realty40. Smoothie King15. Weichert Real Estate41. Orangetheory Fitness16. A&W Restaurants42. Wingstop17. Kampgrounds of America43. Wireless Zone18. Snap-on Tools44. Signal19. The Wendy’s Company45. Truly Nolen of America20. ActionCOACH46. United Country Real Estate21. Right at Home47. Ziebart22. Tropical Smoothie Cafe48. Oxi Fresh Carpet Cleaning23. Home Instead49. Qdoba24. FYZICAL Therapy & Balance Centers50. InXpress25. Better Homes and Gardens Real Estate“Candidates love it because it shows transparency, but it’s notcoming from us Nothing else like this exists in the marketplace.”Tony Lamb, Founder & CEO, Kona Ice, Client Since 2013
TOP 50: LARGE(150-324 Units)1. Christian Brothers Automotive26. Any Lab Test Now2. Weed Man27. Chicken Salad Chick3. Fibrenew28. Huntington Learning Center4. Pinch A Penny29. We Insure5. MaidPro30. Real Property Management6. Fish Window Cleaning Services31. Glass Doctor7. MY SALON Suite32. Motto Mortgage8. Pizza Ranch33. Green Home Solutions9. Soccer Shots34. The Haagen-Dazs Shoppe10. Mr. Handyman35. Mr. Electric11. Mosquito Shield36. Streamline Brands12. Sandler Training37. Floor Coverings International13. Complete Weddings and Events38. BIGGBY COFFEE14. Freedom Boat Club39. Alphagraphics15. The Learning Experience40. College Hunks Hauling Junk & Moving16. Realty ONE Group41. ShelfGenie17. Penn Station42. Miracle Method Surface Refinishing18. Dogtopia43. Five Star Painting19. Property Damage Appraisers44. The Grounds Guys20. Mr. Appliance45. Aire Serv21. TeamLogic IT46. Donatos Pizza22. School of Rock47. Your CBD Store23. Assisting Hands48. Golden Chick24. Fazoli’s Restaurants49. RNR Tire Express25. FirstLight Home Care50. CarePatrol“There’s a cohesive piece to FBR that brings it all together for us and allows us to focus onour business model and everything we’re trying to accomplish, knowing those other thingsare being taken care of already automatically. We don’t have to think too hard about all theresources we use with FBR.”Sean Manning, President & CEO, Payroll Vault, Client Since 2014
TOP 50: MIDSIZE(70-149 Units)1. Premier Pools & Spas26. HomeWell Care Services2. Precision Concrete Cutting27. The Entrepreneur’s Source3. Rhea Lana’s28. Teriyaki Madness4. 360clean29. Wings Etc.5. Aire-Master of America30. Window Genie6. Pizza Factory31. The Human Bean7. Amazing Athletes32. Junkluggers8. Footprints Floors33. The Glass Guru9. Network in Action34. HOODZ10. Junk King35. Oasis Senior Advisors11. HomeSmart International36. Capriotti’s12. Yogi Bear’s Jellystone Park (TM) Camp37. NaturaLawn of AmericaResorts38. Fuzzy’s Taco Shop13. Clean Juice39. Stretch Zone14. Tint World40. Precision Door Service15. Gotcha Covered41. Robeks Fresh Juices & Smoothies16. British Swim School42. Nurse Next Door Home Care Services17. YESCO43. Clean Air Lawn Care18. 30 Minute Hit44. Critter Control19. Office Pride Commercial Cleaning Services45. Cousins Subs20. Senior Care Authority46. Office Evolution21. AtWork Group47. PatchMaster22. Supporting Strategies48. Discovery Map International23. Another Broken Egg49. The Lash Lounge24. Aqua-Tots50. PJ’s Coffee25. Slim Chickens“The FBR award and where we rated was very gratifying. It’s really about whether your franchiseesbelieve in what you’re doing and they believe in the brand .It’s the one I tout the most.”Mary Jane Riva, CEO, Pizza Factory, Client Since 2016
TOP 50: SMALL(Under 70 Units)1. 100% Chiropractic26. Concrete Craft2. Fastest Labs27. Eggs Up Grill3. Auto Appraisal Network28. K9 Resorts Luxury Pet Hotel4. WOW 1 DAY PAINTING29. Town Money Saver5. Spoiled Rotten Photography30. Frost Shades Window Tinting6. DreamMaker Bath & Kitchen31. Walk-On’s Bistreaux7. Surface Specialists Systems32. Premier Pool Service8. Kitchen Solvers33. Bloomin’ Blinds9. New Again Houses34. NEXTAFF10. Payroll Vault35. Caring Senior Service11. Creative World School36. Men In Kilts Window Cleaning12. Dryer Vent Squad37. LearningRx13. Our Town America38. NerdsToGo14. LaRosa’s Pizzeria39. Verlo Mattress Factory Store15. Showhomes Home Staging40. House Doctors Handyman Services16. Shine Window Care & Holiday Lighting41. CompuChild17. East Coast Wings Grill42. Sir Grout18. Image One43. Driverseat Inc.19. JPAR Real Estate44. ATAX Franchise20. QC Kinetix45. USA Insulation21. Monster Mini Golf46. Spavia Day Spa22. Storm Guard Roofing & Construction47. Ellianos Coffee Company23. Grasons Co.48. Happy & Healthy Products24. FranNet49. Intelligent Office25. Dash in Food Stores50. FRSTeam“If I meet a franchisor who doesn’t survey with FBR, the firstthing I’d ask them is ‘What are you afraid of?’”Ken McAllister, President & CEO, MY SALON Suite, Client Since 2015
TOP CATEGORIESADVERTISING & SALESOur Town AmericaCHILD SERVICESSoccer ShotsTown Money SaverSpoiled Rotten PhotographyDiscovery Map InternationalAmazing AthletesAUTOMOTIVECompuChildChristian Brothers AutomotiveCLEANING & MAINTENANCESnap-on ToolsAnago Cleaning Systems Master FranchiseAuto Appraisal NetworkMaidProTint World360cleanZiebartAire-Master of AmericaRNR Tire ExpressHeaven’s Best Carpet CleaningBUSINESS SERVICESFASTSIGNSExpress Employment ProfessionalsActionCOACHSandler TrainingNetwork in ActionYESCOAtWork GroupAlphagraphicsThe Entrepreneur’s SourceFranNetPuroCleanMolly MaidOffice Pride Commercial Cleaning ServicesImage OneOxi Fresh Carpet CleaningEDUCATIONMathnasium Learning CentersCreative World SchoolThe Learning ExperienceSchool of RockHuntington Learning CenterNEXTAFFLearningRxInXpressOffice EvolutionIntelligent Office“The most valuable piece of our partnership with FBR is having a professional third-partyorganization survey our franchisees for feedback. It gives us valuable feedback from ourfranchisees, but it also helps us compare ourselves to our peers.”Clarissa Bradstock, CEO, Any Lab Test Now, Client Since 2018
FINANCIAL & TAXPayroll VaultWe InsureMotto MortgageSupporting StrategiesSmoothie KingClean JuiceHEALTH & PERSONALSERVICESLaRosa’s Pizzeria100% ChiropracticWingstopChicken Salad ChickATAX FranchiseEast Coast Wings GrillFITNESSAnother Broken EggPlanet FitnessOrangetheory Fitness30 Minute HitThe Haagen-Dazs ShoppeSlim ChickensBIGGBY COFFEETeriyaki MadnessWings Etc.FOODThe Human BeanKona IceEggs Up GrillCulver’sNothing Bundt CakesA&W RestaurantsThe Wendy’s CompanyPizza RanchTropical Smoothie CafeJFE FranchisingPizza FactoryWetzel’s PretzelsCheckers & Rally’sPenn StationZaxby’sFazoli’s RestaurantsWalk-On’s BistreauxQdobaDonatos PizzaCapriotti’sFuzzy’s Taco ShopRobeks Fresh Juices &SmoothiesGolden ChickCousins SubsEllianos Coffee CompanyHappy & Healthy ProductsPJ’s CoffeeFastest LabsMY SALON SuiteFYZICAL Therapy & BalanceCentersThe JointPalm Beach TanSola Salon StudiosAny Lab Test NowQC KinetixStretch ZoneSpavia Day SpaThe Lash LoungeHOME SERVICESPremier Pools & SpasPinch A PennyWOW 1 DAY PAINTINGMr. HandymanDreamMaker Bath & KitchenKitchen SolversSurface Specialists SystemsDryer Vent SquadFootprints Floors“Franchise Business Review has been great. It validates that our franchise owners arehappy with what we’re doing for them. That becomes a tool we can use to promote ourfranchise to the candidates that come to us and there’s great value in that.”Tim Conn, President, Image One Facility Solutions, Client Since 2015
TOP CATEGORIESHOME SERVICES (CONTINUED)New Again HousesMr. ApplianceRealty ONE GroupGotcha CoveredHomeSmart InternationalGreen Home SolutionsShowhomes Home StagingStorm Guard Roofing & ConstructionReal Property ManagementMr. ElectricJPAR Real EstateFloor Coverings InternationalUnited Country Real EstateShelfGenieMiracle Method Surface RefinishingPremier Pool ServiceBloomin’ BlindsHouse Doctors Handyman ServicesPrecision Door ServiceSir GroutUSA InsulationPatchMasterRETAILWild Birds UnlimitedRhea Lana’sDash in Food StoresVerlo Mattress Factory StoreYour CBD StoreSENIOR CAREVisiting AngelsPET SERVICESPet Supplies PlusDogtopiaRight at HomeHome InsteadSYNERGY HomeCareK9 Resorts Luxury Pet HotelAssisting HandsREAL ESTATESenior Care AuthorityNextHomeFirstLight Home CareHomeWell Care ServicesSotheby’s International RealtyCaring Senior ServiceWeichert Real EstateOasis Senior AdvisorsBetter Homes and Gardens Real EstateNurse Next Door Home Care ServicesCarePatrol“It is very hard to address unhappy or unengaged franchisees when you don’t understand theunderlying causes! Implementing surveys like FBR can go a long way in getting to root issuesand allow you to address and shift in a meaningful way. There is a direct correlation betweendisillusioned and unengaged franchisees and their results.”Christina Chambers, Executive Vice President, Franchise Development, InXpress Americas, Client Since 2010
SERVICESClean Air Lawn CareTWO MEN AND A TRUCKCritter ControlWeed ManDriverseat Inc.FibrenewFRSTeamPrecision Concrete CuttingFish Window Cleaning ServicesMosquito ShieldComplete Weddings and EventsProperty Damage AppraisersJunk KingShine Window Care & Holiday LightingGlass DoctorSPORTS & RECREATIONAmerican Poolplayers AssociationKampgrounds of AmericaFreedom Boat ClubYogi Bear’s Jellystone Park (TM) Camp ResortsBritish Swim SchoolMonster Mini GolfAqua-TotsSignalStreamline BrandsTruly Nolen of AmericaCollege Hunks Hauling Junk & MovingGrasons Co.TECHNOLOGYTeamLogic ITFive Star PaintingWireless ZoneWindow GenieNerdsToGoJunkluggersThe Grounds GuysTRAVEL SERVICESThe Glass GuruCruise Planners, an American ExpressAire ServTravel RepresentativeConcrete CraftDream Vacations-CruiseOneFrost Shades Window TintingHOODZMen In Kilts Window Cleaning USANaturaLawn of America“Our franchisees are very candid in sharing information with us, and as we then use thatdata in the candidate validation process, candidates see the credibility of the data.”Mark Jameson, EVP of Franchise Support & Development, FASTSIGNS, Client Since 2006
FRANCHISEE SATISFACTION ISMORE THAN AN AWARDJoin more than 1,200 brands that have worked with Franchise Business Review to drive better resultsand accelerate growth.Solve Operational ChallengesGet measurable andactionable insights intogaps in your systemTrack your efforts yearover year and benchmarkyour competitorsBuild trust and transparency“We’re hearing from candidates thatour franchisees aren’t validating well.”“We know franchisees aren’t happywith some of our decisions, but wethink they’re in the franchisees’best interests.”“We think our franchisees arehappy, but we don’t know how wecompare to our competitors.”“We’re always getting feedback so weTHINK we know how franchisees feel,but it’s always the same people”
Franchisee Satisfaction AwardsRemove Roadblocks to GrowthGenerate qualified leadsRecruit candidatesdirectly to your siteAdvertise to a targeted audience“We need to find QUALITYcandidates, not tire kickers.”“We need to get our brand moreexposure. people don’t knowwho we are yet, or that we havea strong system.”“We want to grow, but we’re just notgetting to the right candidates to takeour system to the next level.”“It’s a competitive market - we needa way to differentiate ourselves.”tour.FranchiseBusinessReview.com
“We truly value the research that FBR’s recruitment programs provide, serving as a greatresource to franchisors but also to prospective franchisees. If a lead source comes into us through FBR, we know that lead will be a qualified one – someone who did theirhomework and clearly cares about aligning with a system that produces a high degree offranchisee satisfaction, like PuroClean.”Tim Courtney, VP of Franchise Development, PuroClean, Client Since 2016“Out of all the accolades we have been rewarded, this one is by far one of my proudestand most humbling recognitions from Franchise Business Review, because it meanswe’re doing something right.”Landon Eckles, Co-Founder & CEO, Clean Juice“The information we gain from satisfaction surveys with FBR is invaluable. It helps usunderstand where we can make meaningful improvements to the franchise system.”Courtney Allison, Director of Franchise Training & Support, Sola Salon Studios, Client Since 2018“We continue to find that the FBR process is a great investment for 360clean and thefranchise owners in our system. The feedback is awesome to receive and it’s greatto be able to use this feedback to support our claims of being a very supportive andtrustworthy franchisor.”Barry Bodiford, Founder & Visionary, 360clean, Client Since 2014Pinot’s Palette: Client since 2012TWO MEN AND A TRUCK: Client Since 2006Checkers and Rally’s: Client Since 2012
Franchisee Satisfaction AwardsDRIVE MEASURABLE RESULTS ACROSS YOUR SYSTEMFranchise Business Review is about more than franchisee satisfaction. We can help you acceleratedevelopment and drive measurable results across your entire system.Franchiseesatisfaction O MENAND A TRUCK: Client since 2006tour.FranchiseBusinessReview.comWild Birds Unlimited: Client Since 2006Firehouse Subs: Client Since 2011
PRESENTING 2022 FRANCHISING@WORKAWARDSLove where you work? If you have an outstanding workplace culturein the franchise sector, make sure your company gets the recognitionit deserves!Enter your company for a Franchising@WORK award.Who Should Apply? U.S. and Canadian-based franchises, franchisees, and suppliers Gross annual revenues of 1M Have at least 10 full-time employeesWhy Participate?Show the world you’re an Employer of ChoiceCONGRATULATIONS TOOUR 2021 WINNERS!Large ClassCruise Planners – GOLDWellBiz Brands – SILVERPapa Murphy’s – BRONZEMedium ClassCollege Hunks Hauling Junk – GOLDSchool of Rock – SILVERGlobal Franchise Group – BRONZESmall ClassPayroll Vault – GOLD360clean – SILVERShowhomes Home Staging – BRONZEGet actionable insights into risks and opportunitiesIncrease employee engagement and retentionAttract the best and brightest employeesGet strategies and best practices used by top franchise employersSuppliersCurious Jane Marketing – GOLDIFPG – SILVERFranNet – BRONZEENTER TODAYREGISTER YOUR COMPANY t-workEmployee Engagement & Compensensation SurveyDEADLINE:March 31st
Of all the franchises we survey, only the very best make it on to our awards list. . Snap-on Tools 30. The Wendy's Company 31. Fish Window Cleaning Services 32. Auto Appraisal Network 33. MY SALON Suite . Nurse Next Door Home Care Services 43. Clean Air Lawn Care 44. Critter Control 45. Cousins Subs 46. Office Evolution
