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CorporateProfile (Cont’d)Our International recognitions and awards8thmost fibered countryin the world(IDATE Report, March 2019, FTTH Council Europe)2016 Africa Operator of the Year 2016 Award byFTTH Council Africa Avaya Africa Partner of the Year 2016 Awardat Avaya Engage held in Dubai Best App for Africa 2016 title conferred byAfricaCom for the Traffic Watch App2017 Africa Operator of the Year 2017 Award byFTTX Council Industry Personality of the Year 2017 Awardto Mr Sherry Singh, CEO of Mauritius Telecom Best Network Improvement in Africa 2017Award from AfricaCom2018 Ai ICT/Telecoms Deal of the Year 2018 Awardfrom Africa Investor 2018 Company Award from the FTTXCouncil Africa Leadership Award 2018 from the FTTXCouncil Africa to Mr Sherry Singh, CEOof Mauritius Telecom Cisco Partner Plus 2018 Champion’s ClubWinner for Africa Avaya Cloud Partner of the Year – MEA & Turkey16MAURITIUS TELECOM LTD ANNUAL REPORT 2020

Mauritius Telecom’s PeopleDespite the ever-changing market landscape, onecore element at Mauritius Telecom has stood the testof time: the unwavering passion and dedication of itsworkforce, the men and women who strive to providebest-in-class services to its customers.The Covid-19 outbreak was testament to employees’resilience and perseverance. In a period when the nationwent into a lockdown, MT’s employees were not onlyquick to adapt to new ways of working but came upwith timely solutions that would both help customersand support the relevant authorities.Meanwhile, Mauritius Telecom left no stone unturned toensure its employees’ health and safety. Every employeecalled in for work was provided with the highest qualitysanitary kits. In the face of great adversity, MT witnessedgreat acts of solidarity. Our employees positivelyresponded to the call for action even if it meant facingthe risk of field duty. They proved themselves trueMT Heroes.This bonding grew even stronger with the way each andevery one responded and was further demonstratedthrough MT’s internal sharing platform/app, whichwas launched following the outbreak of the pandemic.The app sprung from the desire to connect with eachemployee and to provide a platform that would not onlyenable a better flow of internal information but wouldfacilitate employee engagement and communication.The platform also promoted a praise and appreciationculture by recognising exceptional gestures and service,placing employees in the limelight.Our internal platform equally favoured a shift to onlinemodes of learning, through which our employees wereable to reinforce their skills and knowledge, as well asacquire new knowledge. Its learning philosophy hasenabled MT to show how much it values its employees,who can see that regular upskilling and learningopportunities are there to ensure that they have theskills and talent MT needs for the future.Since 2017, the MTF has been supporting nationalprojects which reach out to the community, aresustainable in the long run and enhance people’s lives:2017 350 free Wi-Fi hotspots in public locations such ascommunity, social welfare, women’s and youthcentres, village halls and post offices.2018 Setting up of MUGA Phoenix2019 Setting up of MUGA Tyack and MUGA Triolet AgalegaThe donation of wheelchairs and school materialssuch as exercise books and school bags.2020 Setting up of MUGA La Source, Quatre Bornes andMUGA Goodlands A better environment for a better tomorrow – SouthEast region of MauritiusThe collection of straw from fields and the filling ofsacks for the construction of barriers against oil spill. AgalegaThe donation of school materials such as exercisebooks and school bags.CSRMauritius Telecom is fully committed to upholding itscorporate social responsibilities (CSR). Through theMauritius Telecom Foundation (MTF), responsible formanaging the Group’s CSR programme, MT works withthe Government, the Local Government and severalNGOs in Mauritius, Rodrigues and Agalega to supportcommunity projects in the fields of ICT, education,health disabilities, sport and the environment.Rs181millioninjected into CSR projects between 2015 and2020 in the Republic of Mauritius.MAURITIUS TELECOM LTD ANNUAL REPORT 202017

my.t Prepayconnectingeveryone to what isessential to them.Technological innovation and connectivity have made mobile phonescentral to our daily lives. Fitting into the palm of our hands, they serveas gateways to an exciting world of entertainment, information andservices through numerous applications.We connect everyone to what is essential to them.

Board ofDirectorsNayen KoomarBallah GOSKRameshBheekhooChairmanNayen Koomar Ballah was appointed Secretary forHome Affairs on 1 January 2015 and Secretary to Cabinetand Head of the Civil Service on 16 September 2016.Ramesh Bheekhoo holds an MSc in Public SectorManagement in addition to qualifications andexperience in Accounting and Human Resources.He holds a Diploma in Public Administration andManagement, a Bachelor of Arts in Political Scienceand Economics, and a Bachelor of Arts (Honours)in English.After a short spell in the secondary education sector,he joined the public service in 1983. He is currentlyserving as Deputy Permanent Secretary in theMinistry of Information Technology, Communicationand Innovation. He has worked in various ministriesand departments, acquiring wide experience andacumen in the formulation and execution of publicpolicies and strategies, including those in theICT sector.He has a long career in the public service and hasbeen the Secretary of the Public Service Commissionand the Disciplined Forces Service Commission. Hehas served in senior positions and as PermanentSecretary in various Ministries such as the Ministry ofAgriculture, Fisheries and Natural Resources, Ministryof Arts and Culture, Ministry of Youth and Sports, theMinistry of Public Infrastructure, Land Transport &Shipping, and the Prime Minister’s Office. He has alsoserved as chairperson and member on various boardsand committees and is currently the Chairperson ofMauritius Telecom, the Mauritius Revenue Authority,Multi Carrier (Mauritius) Ltd, Metro Express Ltd andDirector on the Board of Mauritius Duty Free Paradise.He was conferred the award of Grand Officer of theStar and Key of the Indian Ocean (GOSK) by thePresident of the Republic of Mauritius on 12 March 2018for distinguished service in the public sector.20MAURITIUS TELECOM LTD ANNUAL REPORT 2020

KoosiramConhyeDheerendra KumarDabee GOSK SCKoosiram Conhye is an Associate Member of theChartered Institute of Secretaries and Administrators(ICSA), and holds a Diploma from the CharteredInstitute of Marketing (CIM) and an MSc (Finance) fromthe University of Mauritius.D K Dabee, Solicitor General in the Attorney General’sOffice, a Senior Counsel, and a former Laureate(Economics Side), is a graduate in Law and PoliticalScience from Birmingham University, UK, and wascalled to the bar in the UK in 1981 at the Middle Temple,Inn of Court.He joined the public service in February 1981 and hasserved in various ministries and departments at seniormanagement level for more than two decades. He hasalso been the Administrative Secretary of the ExportProcessing Zones Development Authority (EPZDA) andDirector (Corporate Affairs) at the Board of Investment.He was also assigned the duties of Secretary to thePublic Service Commission and Disciplined ForcesService Commission from September 2016 to April2018. He served the Commission of Inquiry on DrugTrafficking as Secretary from July 2015 to July 2018.He has been assigned the duties of Senior ChiefExecutive and is currently posted at the Ministry ofGender Equality and Family Welfare.He joined the Crown Law Office in Mauritius in 1982 andoccupied all higher positions in the Attorney General’sOffice, including those of Parliamentary Counseland Acting Director of Public Prosecutions, until hisappointment as Solicitor General in 1998.He is the main non-political legal adviser to Governmentand the legal adviser of a number of public bodies. Hehas represented the State in criminal and civil, as wellas constitutional and administrative law cases beforelower courts as well as supreme courts, including thePrivy Council.Besides his nearly 39 years’ experience as a lawyerand legal adviser to, and counsel for, Governmentdepartments and a number of other public bodies,he has held and still holds various other positions,including directorships, in the regulatory, financial andcommercial sectors. He is also a former member of theArbitral Tribunal of the Commonwealth Secretariat.He is the Chairperson of the Control and ArbitrationCommittee of the Mauritius Cane Industry Authorityand a division of the Medical Tribunal. He also representsthe Attorney General’s Office on the Board of theIndependent Broadcasting Authority and is currentlyChairman of the Financial Intelligence Unit following hisappointment in March 2016.MAURITIUS TELECOM LTD ANNUAL REPORT 202021

Board ofDirectors (Cont’d)ChristianDe FariaOlivierFroissartChristian de Faria is a Chartered Accountant and holdsa Bachelor’s Degree in Finance and Administrationfrom the University of Toulouse in France. He hasover 30 years of industry experience across multiplegeographies, diverse sectors and organisations, suchas MTN, Telekom Malaysia, Disc Vision, DeutscheTelecom and Grundig. Before becoming Chairman ofBharti Airtel International (Netherlands) BV in January2017, Christian was the Executive Chairman, AirtelAfrica, from April to December 2016. In this role, he wasresponsible for all matters relating to Legal, Regulatory,Government Relations, Corporate Communications,CSR and Shareholders, as well as M&A. In his new role,while giving up day-to-day P&L responsibility, Christianstill continues to support the vision of Airtel Africa.Olivier Froissart is a graduate of HEC School ofManagement in Paris and started his career withOrange in 1982.He originally joined Airtel Africa in September 2013as the MD & CEO - Africa Operations. His key focuswas on increasing revenue market share, enhancingnetwork and IT capabilities, ramping up 3G data andAirtel Money as future growth engines, strengtheningcustomer experience by institutionalising best-inclass processes to build execution excellence, andstrengthening the Airtel brand in Africa.Before joining Airtel, Christian was associated forthe previous seven years with MTN where he heldsenior leadership positions including ExecutiveVice-President, responsible for operations in theWest and Central Africa Region, and later as theSenior Vice-President - Commercial and Innovation,responsible for transformation of the Group SupplyChain function. In his final position at MTN, he wasthe Group Commercial Officer for two years untilJanuary 2013.Note:Mr De Faria resigned as Director on 30 September 2020.22MAURITIUS TELECOM LTD ANNUAL REPORT 2020After holding various responsibilities in the InternationalDepartment and in Orange’s Financing and ControllingDepartments, which notably included participating inseveral IPOs (France Telecom, Wanadoo and Orange)as manager of Orange’s ECM Operations Department,Olivier Froissart joined the M&A Department of Orange,where he led negotiations for the Orange Group in thecontext of many M&A projects.He is currently Senior VP in charge of InternationalOperations in the Group Finance Department. He holdsor has held positions on the boards of several companiesinvolved in the telecoms sector, such as Orange Maroc,Orange Tunisia, Iraq Telecommunications, Telkom Kenya,Eutelsat and several of the Orange Group’s venturecapital subsidiaries.

AlbanLo GattoDharam DevManraj GOSKAlban Lo Gatto holds a Master’s Degree in Private Lawand a Master’s Degree in International Business Law.Dev Manraj is currently the Financial Secretary at theMinistry of Finance and Economic Development of theGovernment of the Republic of Mauritius. He is a Fellowof the Association of Chartered Certified Accountants(FCCA) and holds a Diploma in InternationalManagement Development from IMD Lausanne inSwitzerland.He served as legal adviser in several companies in theIT and retail industries before joining France TelecomOrange in 2007 as Deputy Legal Adviser, Mergers andAcquisitions.He currently serves as General Counsel and CompanySecretary of Orange Middle East Africa and OrangeMiddle East and Africa Management, leading the legalactivities of Orange in 17 countries. He also holds theposition of non-executive director in several companiesin the telecoms sector.During his career, predominantly within the publicand semi-governmental spheres in Mauritius, he hascontributed on a large scale to the socio-economicdevelopment of the country.He has participated in the negotiations leading to thesignature of double taxation avoidance agreementswith several countries. He has also attended numerousdiscussions and consultative meetings with the WorldBank and the International Monetary Fund, as well asother key international institutions.As Financial Secretary, he has also concluded governmentto-government agreements with various African countriessuch as Ghana, Senegal and Ivory Coast on behalf of theMauritius Africa Fund.He has, additionally, successfully negotiated, on behalfof the Republic of Mauritius, the procurement ofconcessional financing and grants from India and Chinato implement major national infrastructure projects.He has likewise participated actively in theimplementation of major projects in Mauritius such asthe Ebene Cybercity and the Metro Express. Mr Manrajhas also contributed intensively in the setting up ofnumerous public sector organisations including the StateInvestment Corporation (SIC), State Informatics Ltd(SIL), the former Mauritius Offshore Business ActivitiesAuthority, the National Computer Board, Business Parksof Mauritius Ltd and the Board of Investment (now theEconomic Development Board). He has also been aVisitor of the University of Mauritius. He is actually theChairperson of the COVID-19 Projects DevelopmentCommittee.MAURITIUS TELECOM LTD ANNUAL REPORT 202023

Board ofDirectors (Cont’d)ElisabethMedou BadangBrunoMettlingChairman of Orange Middle East and AfricaMedou Badang has a post-graduate degree in Financeand certificates in Executive Business programmesfrom EM Lyon Business School, Cranfield Universityand ESCP. She is SVP and spokesperson at OrangeMiddle East and Africa, overseeing three countriesand representing the company in conferences with themedia and in top executive panel discussions.Bruno Mettling is a graduate of the Institut d’ÉtudesPolitiques and of the Aix-en-Provence law school.He began his career in the Budget Department ofthe French Ministry of Finance and, in 1988, becameresponsible for Finance at the Ministry of Labour. From1988 to 1990, he was Deputy Director of the Minister’soffice for Infrastructure, Housing, Transport and theSea.For four years prior to this, she was CEO of OrangeCameroon. During her tenure there, she defined andsuccessfully implemented a turnaround strategy. Sheimpelled the revolution of mobile money in the countryand sustained a strong leadership position in thisactivity in Cameroun and the Central Africa region. Shedeveloped internet penetration via mobile broadbandaccess, covering more than 60% of the potentialmarket with 3G and 4G in less than two years. Shehad previously led Orange Botswana for four years,becoming the first African woman to lead an Orangeaffiliate. She is passionate about the potential for ICTdevelopment in Africa, digital inclusion in general andits ability to transform people’s lives.In 1991, he became Inspector of Finance and joined theMinistry of Economy and Finance. Bruno Mettling wasthen appointed Deputy Chief Financial Officer for LaPoste. In October 1999, he joined Caisses d’Epargnewhere he launched a reform of the Human Resourcesfunction, before taking charge of commercialdevelopment and then of strategic planning. In 2004,he joined the Banque Populaire Group, of which hebecame Deputy CEO.Medou Badang has received several recognitions suchas the African Telecommunication Manager of theYear Award in 2014, Best Mobile Operator SouthernAfrica with Orange Botswana 2012, Best Mobile MoneyOperator Southern Africa in 2013 and Best MobileOperator in Cameroun 2017. She was listed among the50 most influential women in African business in 2018and was the first woman to be named Innovator of theYear at Africacom 2019.In April 2010, in the context of a social crisis, he wasasked to join France Telecom as Executive Directorin charge of Group Human Resources and InternalCommunication. He was then appointed Deputy CEO inNovember 2011. Bruno Mettling is the author of a reporton digital technology impacts on work, which wasdelivered in October 2015 to the Ministry of Labour. InMarch 2016, he was appointed CEO of Orange’s MiddleEast Africa (OMEA) holding, which includes all Orangeoperations in that geographical area. In May 2018, hebecame Chairman of Orange Middle East and Africa.In November 2018, he created Topics, an innovativeconsulting outlet in strategy for organic transformation.He is a Knight of the French Legion of Honour andan Officer of the French Order of Merit, as well as anOfficer of the Ivory Coast Legion of Honour. He is alsoa member of the Board of Directors of Air France, VicePresident of AMREF (Flying Doctors), President of theBoard for CEOs of France-West Africa of InternationalMedef and Member of the CIAN Board of Directors.Note:Mr Mettling resigned as Director on 30 September 2020.24MAURITIUS TELECOM LTD ANNUAL REPORT 2020

Jean-FrançoisThomasJean-François Thomas is a graduate in BusinessManagement and Information Technologies from theEcole Nationale Supérieure des Télécommunications,France. He also graduated in Physics, Mathematics andEconomics from the Ecole Polytechnique.He has over 30 years’ experience in the communicationsbusiness where he occupied marketing, sales, businessdevelopment, operations and management positions.He served as Regional Director (September 2006–February 2008) at France Telecom, Orange Alsace,Strasbourg. He previously held several seniormanagement positions at France Telecom in France,Japan and Hong Kong. He was subsequently appointedDeputy Chief Executive and Chief Operating Officer atMauritius Telecom from February 2008 to September2012, and served as CEO of Orange Jordan/JordanTelecom from October 2012.In 2015, he was appointed Head of Orange GroupBusiness Development before joining Orange MiddleEast and Africa as Chief Strategy Officer in 2020.Note:Messrs Ballah, Bheekhoo, Conhye, Dabee and Manraj are citizens of Mauritius.Messrs De Faria, Froissart, Lo Gatto, Mettling, Thomas and Mrs Medou Badang are ci

Mauritius Telecom's shareholders Commercial Points Rimcom is an investment vehicle wholly owned by Orange SA (formerly France Telecom). 0.96% of Mauritius Telecom shares were sold to eligible employees and pensioners in 2007 at a discounted rate under an employee share participation scheme. Cellplus Mobile Communications Ltd