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Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 10Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.4Liabilities of the Company, (Cont’d.)2.4.52.4.62.5The Company shall be indemnified and held harmless by the Customer against:a.Claims for libel, slander, infringement of copyright or unauthorized use of any trademark, trade name or service mark arising out of the material, data, information, orother content transmitted by the Customer over the Company’s facilities; andb.Claims for patent infringement arising from combining or connecting theCompany’s facilities with apparatus and systems of the Customer; andc.All other claims arising out of any act or omission of the Customer in connectionwith any service provided by the Company.The Company will make no refund of over-payments by a Customer unless the claim forsuch overpayment together with proper evidence is submitted within one (1) year from thedate of the alleged overpayment unless billing records prepared by the Company can beproduced which would justify a credit beyond one year.Terminal EquipmentThis service must be used with or terminated in Customer-provided terminal equipment or Customerprovided communications systems, such as a telephone set, PBX or key system. Such terminalequipment shall be furnished and maintained at the expense of the Customer, except as otherwiseprovided. The Customer is responsible for all costs at his or her premises, including personnel,wiring, electrical power, and the like, incurred in the use of the Company’s service. When suchterminal equipment is used, the equipment shall comply with the generally accepted minimumprotective criteria standards of the telecommunications industry as endorsed by the FederalCommunications Commission.2.6Installation and TerminationService is installed upon mutual agreement between the Customer and the Company. The serviceagreement does not alter rates specified in this price list.

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 11Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.7Payment and Credit Regulations2.7.1Payment ArrangementsThe Customer is responsible for payment of all charges for long distance services furnishedto the Customer by the Company. The Customer agrees to pay to the Company any cost(s)incurred as a result of any delegation of authority resulting in the use of his or hercommunications equipment and/or network services which result in the placement of callsvia the Company. The Customer agrees to pay the Company or its authorized agent any andall cost(s) incurred as a result of the use of the service arrangement, including calls which theCustomer did not individually authorize.Objections to billed charges must be reported to the Company within 120 days of receipt ofbilling. Any claim not filed within this time period shall be deemed waived. Claims mustinclude all supporting documentation and may be submitted online athttps://customerportal.twtelecom.com or by telephone at 1-877-453-8353. The Companyshall make adjustments to the Customer’s invoice to the extent that circumstances existwhich reasonably indicate that such changes are appropriate.Charges for installations, service connections, moves, and rearrangements, where applicable,are payable upon demand by the Company or its authorized agent. The billing thereafter willinclude recurring charges and actual usage as defined in this price list.The Customer shall be responsible for all calls placed by or through Customer’s equipmentby any person. In particular and without limitation to the foregoing, the Customer isresponsible for any calls placed by or through the Customer’s equipment via any remoteaccess features. The Customer is responsible for all calls placed via their authorization codeas a result of the Customer’s intentional or negligent disclosure of the authorization code.

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 12Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.7Payment and Credit Regulations, (Cont’d.)2.7.2DepositsThe Company, to safeguard its interests, will require a Customer to make a cash deposit, orto post a bond, prior to the provision of long distance service, to be held by the Company asguarantee for payment of future charges.Deposits will not be requested based on race, sex, creed, national origin, marital status, age,number of dependents, condition of physical handicap, source of income, or geographicalarea of business.A cash deposit may not exceed the estimated charges applicable to a two-month period ofservice. The payment of a cash deposit in no way relieves the Customer from complyingwith the Company’s requirement for the prompt payment of bills.After the Customer has established a twelve-month prompt payment record, the cash depositwill be refunded or credited to the Customer’s account at the Customer’s written request.Should the Customer’s service be terminated prior to the completion of the term of thecontract, the amount of the cash deposit will be forfeited.The Company retains the right to assess additional cash deposit amounts should theCustomer’s billing history prove to be greater than originally estimated. Should a Customerfail to pay the additional amount, service could be terminated at the discretion of theCompany.The Company, when a Customer is terminating service before completion of the contractterm, may apply the deposit to the satisfaction of overdue charges.During the full contract period when the cash deposit is held, if required by the StateCommission, simple annual interest will be added to the cash deposit amount collected. Therate of interest accrued will be based on identified Commission guidelines. Interest will bepaid until the cash deposit is credited to the Customer’s account or is refunded by theCompany.2.7.3Advance PaymentsNo advance payment is required.

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 13Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.7Payment and Credit Regulations, (Cont’d.)2.7.4Taxes, Surcharges and FeesThe Company reserves the right to bill any and all applicable taxes, surcharges and fees,including, but not limited to: Federal Excise Tax, State Sales Tax, Municipal Taxes, GrossReceipts Taxes, E911 Surcharges and any taxes, surcharges, fees, charges or other paymentscontractual or otherwise. As permitted by law, the Company will recover from its Customerany such charges assessed directly against the Company. Such taxes or fees will be itemizedseparately on the Customer’s invoice or billing detail.2.7.5Municipal Franchise FeesPoint-to-point access lines provided pursuant to this price list are subject to a municipalfranchise fee as established for the city in which the end user of the access lines is located.Effective with the charges billed on or after March 1, 2000, the monthly recurring municipalcharge will be equal to a monthly amount developed using criteria as recommended by localmunicipality with information supplied by this local certificated telecommunicationsprovider (CTP). The fee should be assessed as a per-line-charge on the end user bill. Thismunicipal charge results from implementation of House Bill 1777 - TelecommunicationsFranchise Law which allows municipalities to be compensated by CTPs for right-of-wayusage. The fee has been developed and/or allocated across rate classification according tolocal municipal guidelines.2.7.6Texas Universal Service Charge (TUS)By authority of the Texas Public Utility Commission, services provided pursuant to this pricelist are subject to an undiscountable monthly Texas Universal Service (TUS) Charge. TheTUS charge is applied to the Customer’s total intrastate telecommunications charges. TheTUS Charge will be waived to the extent a Customer is exempt from payment of the Texassales tax. For Customer invoices effective March 1, 2015, the TUS charge will be 3.3%. Thispercentage and amounts will be subject to periodic adjustment by the Commission.

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 14Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.7Payment and Credit Regulations, (Cont’d.)2.7.7State Franchise Recovery SurchargeThis surcharge results from the implementation of the Gross Margins tax under Texas TaxCode Section 171.0001. The surcharge will be assessed as a percentage of total charges,excluding interstate telecommunications services, at the current applicable statutory rate.This surcharge is a recovery of a tax imposed on the Company.2.7.8Late Payment Charge and Cost of CollectionA late fee of 1.0% per month will be charged on any company billed past due balance notreceived within 25 days of the billing date.2.7.9Returned Item ChargeA charge of 25.00 will be assessed for any check or other form of payment returned by thedrawee bank or other financial institution for insufficient or uncollected funds, closedaccount, apparent tampering, missing signature or endorsement, or any other insufficiency ordiscrepancy necessitating return of the instrument at the discretion of the drawee bank orfinancial institution. This charge will be assessed in addition to any charges assessed by thedrawee bank or any other financial institution.2.8Cancellation by CustomerCustomer may cancel service by providing 30 days written notice to the Company. If the Customerterminates service prior to completion of the term, the Customer will be liable for charges for thebalance of the term based on an average of all previous months’ usage. If the Customer’s service isterminated prior to the completion of the term shown above, the amount of the cash deposit for longdistance service will be applied to termination charges.2.9InterconnectionService furnished by the Company may be connected with the services or facilities of other carriers.Such service or facilities, if used, are provided under the terms, rates and conditions of the othercarrier. The Customer is responsible for all charges billed by other carriers for use in connection withthe Company’s long distance service. Any special interface equipment or facilities necessary toachieve compatibility between carriers is the responsibility of the Customer.

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 15Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.10Refusal or Discontinuance by CompanyThe Company may refuse or discontinue service under the following conditions and in accordancewith Public Utility Commission of Texas Rules. Unless otherwise stated, the Customer will be givenfive (5) day’s written notice and allowed a reasonable time to comply with any rule or remedy anydeficiency.2.10.1 For non-compliance with and/or violation of any State or municipal law, ordinance orregulation pertaining to telephone service.2.10.2 For the use of service for any other property or purpose other than that described in theapplication.2.10.3 For failure to meet the Company’s credit requirements.2.10.4 For neglect or refusal to provide reasonable access to the Company for the purpose ofinspection and maintenance of equipment owned by the Company.2.10.5 For non-compliance with and/or violation of the Commission’s regulations or theCompany’s rules and regulations on file with the Commission, provided five (5) workingdays’ written notice is given before termination.2.10.6 For non-payment of bills for telephone service. Suspension or termination of service shallnot be made without five (5) working days’ written notice to the Customer, except inextreme cases.2.10.7 Without notice in the event of Customer use of equipment in such a manner as to adverselyaffect the Company’s equipment or the Company’s service to others.2.10.8 Without notice in the event of tampering with the equipment furnished and owned by theCompany.

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 16Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.10Refusal or Discontinuance by Company, (Cont’d.)2.10.9 Without notice in the event of unauthorized or fraudulent use of service. Whenever service isdiscontinued for fraudulent use of service, the Company may, before restoring service,require the Customer to make, at his own expense, all changes in facilities or equipmentnecessary to eliminate illegal use.2.10.10 For failure of the Customer to make proper application for service.2.10.11 For Customer’s breach of the contract for service between the Company and the Customer.2.10.12 When necessary for the Company to comply with any order or request of any governmentalauthority having jurisdiction.2.11Inspection, Testing and AdjustmentUpon reasonable notice, the facilities provided by the Customer shall be made available to theCompany for tests and adjustments as may be deemed necessary by the Company for maintenance.No interruption allowance will be granted for the time during which such tests and adjustments aremade when the interruption is less than twenty-four consecutive hours.2.12Tests, Pilots, Promotional Campaigns and ContestsThe Company may conduct special tests, pilot programs, waivers and promotions at its discretion todemonstrate the ease of use, quality of service and to promote the sale of its services.

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 17Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.13Service Level Standards and Credit Allowances for Interruption of Service2.13.1 Service Level StandardsThe Company offers the following service level standards for long distance facilities:CriterionDial Tone DelayDefinitionThe specific time between Customer’s going offhook and the receipt of dial tone from the servicetelephone central officeStandard2.0secondsmaximumPost Dial DelayThe time from when the last digit is dialed to themoment the phone rings at the receiving location2.0secondsmaximumNoiseUnwanted electrical signals introduced into thetelephone lines by circuit component or naturaldisturbances which tend to degrade theperformance of the line.17 dBrnCmaximumSignal LossThe diminishment of the signal level strengthresulting in decay and quality of the call andsignaling3 dBmaximumMinimum LoopCurrentMinimum level of current between the originatingand terminating locations of a call required tosupport accurate signaling on the call.23 mAGrade of ServiceThe probability that an attempted call will receive abusy signal, expressed as a decimal fraction. Thisfactor is applicable only to the Company’s networkand not to any portions of the underlying networkprovided by another telephone service carrier.P.01 orbetterThe transition of management and administrationof a Customer’s 8XX telephone number records inthe 8XX Service Management System. Thisstandard is applicable when a Customer transfers8XX telephone number service from one carrier toanother.10 daysmaximumChange of RespOrg

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 18Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.13Service Level Standards and Credit Allowances for Interruption of Service, (Cont’d.)2.13.2 Credit Allowances for Interruptions of ServiceThe Company guarantees that long distance facilities shall have a minimum serviceavailability of 99.99%. Availability is defined as the time the Company’s network isavailable for processing a telephone call. Upon Customer’s request, Company shall creditCustomer’s invoice for service interruptions of five minutes or more. Credit allowance willbe calculated as a percentage of the monthly recurring charge for the affected service(s) asfollows:Length of InterruptionMore than 5 minutes up to 4 hoursMore than 4 hours up to 8 hoursMore than 8 hours up to 12 hoursMore than 12 hours up to 16 hoursMore than 16 hours up to 24 hoursMore than 24 hours2.14Credit Allowance5%10%15%20%35%50%Special Customer ArrangementsIn cases where a Customer requests special arrangements which may include engineering,installation, construction, facilities, assembly, purchase or lease of facilities, and/or other specialservices not offered under this price list, the Company may, at its option, provide the requestedservice. Appropriate recurring and/or nonrecurring charges will be developed accordingly and filed inthis price list.

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 19Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.15Schools and Libraries Discount ProgramQualifying schools, libraries, and consortia are entitled to receive percentage discount ratesequivalent to those adopted for interstate services pursuant to Texas Substantive Rule 26.216 and 47Code of Federal Regulations Part 54, subpart F (relating to Universal Service Support for Schoolsand Libraries) on intrastate telecommunications services purchased from this price list.2.16Liability for Calling Card FraudThe Customer is liable for the unauthorized use of the Company’s service obtained through thefraudulent use of a Company calling card, provided that the unauthorized use occurs before theCompany has been notified.The Customer’s liability for unauthorized use shall not exceed the lesser of 50.00 or the amount ofservices obtained by unauthorized use prior to notification to the Company. Notwithstanding theforegoing, in situations where the Company issues 10 or more calling cards to a Customer for use byits employees, the Company and the Customer may agree on the Customer’s liability forunauthorized use on a case by case basis without regard to this subsection.

Level 3 Telecom of Texas, LLCTexas Price List No. 3Original Page 20Effective: September 13, 2016INTEREXCHANGE SERVICES PRICE LISTSECTION 2 - RULES AND REGULATIONS, (CONT’D.)2.17Automatic Number IdentificationThe Company will provide Automatic Number Identification (ANI) associated with an intrastateservice by price list to any entity (ANI recipient) only under the terms and conditions specifiedbelow.2.17.1 The ANI recipient or its designated billing agent may use or transmit ANI information tothird parties for billing and collection, routing, screening, ensuring network performance,and completion of a telephone subscriber’s call or transaction, or for performing a servicedirectly related to the telephone subscriber’s original call or transaction.2.17.2 The ANI recipient may offer to any telephone subscriber with whom the ANI recipient hasan established Customer relationship, a product or service that is directly relat

This price list, Level 3 Telecom of Texas, LLC, Texas Price List No. 3, replaces in its entirety, tw telecom of texas llc, Texas Price List No. 1. TITLE PAGE . INTEREXCHANGE SERVICES RESALE PRICE LIST . OF . Level 3 Telecom of Texas, LLC. This price list contains the descriptions, regulations, and rates applicable to the furnishing of interLATA