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C A S E S T U DY T W OC A S E S T U DY T W O14C ASTL E C H RON IC L ECOV I D -19 SUPPO RTWORK SH OPS AN D E MPLOYME N TThe Castle Chronicle is a local newspaper that launched inJanuary 2021 and inside, the local community of Elephantand Castle can read all about what’s going on in the area,including updates on the redevelopment of the town centre.Past editions include stories from traders in Castle Square,delicious new recipes to try at home and advertising space forlocal businesses. The Castle Chronicle is delivered to the fullElephant and Castle Opportunity Area of circa 15,000 homeson a quarterly basis.In April 2020 Delancey provided the charity ‘Dads House’with a free unit, as well as food, in the Elephant and Castleshopping centre to run their food bank and support from.The food bank operated on Tuesdays and Fridays, theyhad 10 volunteers, plus 5 drivers including a food bankcoordinator for the area.Since Keltbray, the construction engineering specialist group,started on site in October 2020 they have continued to seekout opportunities to engage with the local community.In July 2020, Founder of Dads House, Billy McGranaghancontacted Delancey to say:“I wanted to say a huge thank you to every single personwho works for Delancey, for all the support we have beengiven from day one. And also every single person shouldbe so proud that we have all been involved in Covid-19together, because if it was not for you guys supporting us,so many families would have been lost.”As part of Keltbray’s ongoing commitment to sustainability,in March 2020 Keltbray teamed up with Construction YouthTrust to deliver a school engagement. The main questionraised to the Year 9 students at from Notre Dame School was‘What is sustainability and how do the choices we make affectthe environment?’ Milena, Keltbray’s Group EnvironmentalAdvisor on the Elephant and Castle Project, was on hand toexplain how the construction industry must balance time, costand environmental impact when it comes to creating buildings.This opportunity allowed students to step into the shoesof a designer and decide which materials would be used toconstruct a new school.To date, the charity has served nearly 14,000 families withan estimated 150,000 meals provided during the Covid-19pandemic. Since the Elephant and Castle Shopping Centreclosed in September 2020 Dad’s House have focused theirefforts from their food bank in Earls Court.Local publication, Castle ChronicleElla the Elephant and Chico the Castle, the Castle Chronicle mascotsBilly McGranaghan and Luke Tydeman, Founder andFoodbank coordinator, outside Dads HouseKeltbray Apprentice Ewart working on site15A student from the group commented on why theyenjoyed the session:“We were able to learn what subjects we need to study to getthe job, and we now understand how we can work to keepthe environment as clean as possible for future generations.”As part of the development of Elephant & Castle TownCentre, we are committed to providing employment andapprenticeship opportunities for local people. In early 2021,Keltbray, our demolition contractor employed local residentEwart as a Trainee Asbestos Operative for the project inElephant & Castle. He has settled in well with the site teamand will continue his career development within the KeltbrayGroup. There are more job opportunities on site and we arecontinuing to encourage local people to find out more.

1617C A S E ST UDY THRE EHERE E A S TCOM MIT ME N T TO T H E OLY MPIC LEGACY,S US TA IN A BI L I T Y AN D S OC I A L IMPACTSTANDOUTEXAMPLE OFRETROFIT ANDSUSTAINABILITYIN THE BUILTENVIRONMENTHere East is a 1.2 million sq ft campus on Queen Elizabeth Olympic Park home to a community of 4,500 people and growing

C A S E S T U DY T H R E E18DELANCEY’S ESTATEMANAGEMENT ETHOSHERE EASTLocated in Queen Elizabeth Olympic Park, Here East is a 1.2 million sq ft tech and innovation campus.A catalyst for growth, it is home to over 4,500 academics and innovators, and is designed to fostercollaboration, allowing its community to innovate, scale and grow at pace. Tenants include Plexal (HereEast’s dedicated innovation centre), Fiit, Ford Smart Mobility, Studio Wayne McGregor, Matchesfashion,and The Trampery on the Gantry, which provides 21 studios for local artists and designers. There is asignificant education presence with Loughborough University London, UCL, Staffordshire University’sDigital Institute and the LMA.Once the Press and Broadcast Centre for the 2012 OlympicGames, Here East is committed to continuing the Olympiclegacy in London and ensuring that all Londoners feel thebenefits of the campus, offering a wide variety of educationaland vocational community schemes, events and programmesfor young people from the surrounding boroughs incollaboration with the businesses and institutions on-site.Here East is a standout example of retrofit and sustainabilityin the built environment and continues to place social impactat the heart of the campus. In November 2020, it was awardedthe National Social Impact Commercial Award at the inauguralRICS Social Impact Awards 2020, recognised for its minimalenvironmental impact in construction and use, its carbonreduction progress, and praised as a leader in sustainabilityin the built environment.19Here East was also celebrated for its positive social impactand commitment to fulfilling an economic and social need inthe area through its mentorships, community and educationalprogrammes – such as its Career Insights Days, EAST EducationSummer School, and People’s Pavilion project in partnershipwith RIBA and Beyond the Box.Where possible, our estate management methodology includes:The managementteam being co-locatedwithin the communityand a recognisableface within it.In January 2021, Here East launched a new scholarshipprogramme to support local young people in east Londonthrough higher education courses at the world-classuniversities based on campus - Staffordshire University Londonand LMA institution for media, music and performing arts.Open to secondary school pupils currently residing in Hackney,Newham, Tower Hamlets and Waltham Forest, the programmewill deliver on-the-ground impact to the east Londoncommunity and supporting the potential of young peoplein the area through the world-class institutions and businesson the campus.Retaining freeholds inorder to invest in thelocal environment andcontrolling leaseholdlettings policies oncommercial and residentialaccommodation in orderto maintain a balancedbut diverse tenant mix.Working in partnershipwith the local Counciland other public bodiesto ensure a ‘joined up’approach to deliveringwider public services anda safe environmentto residents.Summer fun at Victory Plaza, East VillageAvoiding commercial‘short termism’ withrespect to the creationand maintenance ofa safe, diverse andvibrant environment.To celebrate 50 years of the internet Here East hosted local schools to explore the history of the internetand what the next 50 years will look like through a comic book workshopMaking mixed use,mixed tenure development‘work’ in terms ofminimising conflicts thatarise within buildingsand neighbourhoods.Overseeing the provisionof high quality block andplot building servicesand estate management.View of ArcelorMittal Orbitfrom East Village, East LondonManaging public spacesthat are safe and managedin a way that providesplanned and unplannedopportunities for residentsto interact with one anotherand in doing so fostercommunity spirit.To create a framework ofinteraction and dialogueto help people to beneighbourly when and ifthey want to be.In addition to the above, we do not use customer service financial benchmarks or independentorganisations. Instead we rely on forging close relationships with our occupiers and key stakeholdersin order to promote open communication and a culture of rapid resolution of problems.

C A SE ST UDY FOURC A S E S T U DY F O U R2021ARC S H O P P I N G C EN T RE, B U RY ST. ED MU N D S, SU F FOLKDEL A N CE Y’ S A P P ROAC H TO PART N ERSH IP WORK IN G ,HI GH Q UA LI T Y D ES I G N A N D ESTAT E MAN AG EMEN TWE COULDALWAYS TRUSTTHEM TOWORK WITH USTO ACHIEVETHE DESIREDOUTCOMEA RC SH OP P IN G CE N TR EIn Bury St. Edmunds, Delancey, in partnership with Centros, developed a mixed use, ‘open’ shoppingcentre on the former site of the town’s Cattle-market comprising 300,000 sq ft of retail, 62 residentialunits and a multi-use public building. The project, designed by Hopkins Architects, opened in March2009 and was awarded a British Council of Shopping Centre Gold Award.From the outset, the needs of the community in respecting thecharacter, scale and form of the historic town were paramount.As a result, Delancey oversaw the careful and sensitivemanagement of relationships with town interest groups andestablished itself as a trusted and valuable member of thetown’s social and commercial fabric. It achieved this by: Being at the forefront of promoting the town and reversingthe leakage of spend to neighbouring towns and by doing soallaying concerns of local retailers that they would suffer as aresult of the new development Ensuring that the innovative design, featuring a range ofnovel features, was properly commissioned Creating, establishing and overseeing the managed interfacebetween 62 residential owner occupiers, tenants and retailusers. This included the brokering of an understandingin relation to the times of deliveries and placing outdoorfurniture onto the street which had initially caused upsetamongst residents, many of whom were of retirement ageand more used to living in a rural location.The Arc Shopping Centre. Bury St. EdmundsCllr Sara Mildmay-White,Deputy Leader of St Edmundsbury Borough Council andPortfolio Holder for Economy and Asset Management“From the outset it was clear that Delancey as investor,together with its developer subsidiary Centros, sharedour vision for expansion of the retail heart of Bury StEdmunds through a mixed-use development of high-qualityarchitectural design focused on successful place-making.The developer’s team understood our agenda, and wecould always trust them to work with us to achieve thedesired outcome.The award-winning finished development is alreadybearing fruit for the town, helping it thrive during therecent economic downturn. Car park usage across the townis significantly up, as is footfall. Independent retailers alsotell us that trade is up; there’s a burgeoning communitynow living above the new shops; and the new public venue– which was born out of the developer’s consultation – isproving to be a great success.”

C A SE ST UDY FI VEC A S E S T U DY F I V E2223N1 , IS LIN GTONDEL A N CE Y’ S A P P ROAC H TO ESTAT E MAN AG EMEN T& COM MUNI T Y EN GAG EM EN TMAKING PEOPLEACROSS ALL SOCIALBACKGROUNDSFEEL GOOD ABOUTBEING IN A PLACE,BUILDING ORENVIRONMENTN 1, ISL IN GTONOur involvement in Angel, Islington went back to 1995, with the centre opening in 2002 when webegan working closely with the Council and other local stakeholders to form and run the Angel TownCentre Management operation.From the outset, Delancey provided financial and personalsupport to the running of ATCM/BID and we believed that itwas imperative we assisted the management of the area outsidethe N1 Centre in order to make the area as a whole an attractiveretail and leisure destination.We take a long term view in the way we select the right mix ofquality tenants to ensure the area is one that can compete moreeffectively as a retail centre against surrounding competition.Many developers will let centres to tenants who will pay thehighest rents. This produces the best short term profits for thedevelopers. We do not do this as we believe we can achieve thisover a longer period by ensuring we get the right tenant mix thatwill attract more shoppers to visit but at the same time providethe local population with the shops they want. To do this weneed to understand the social make up of the neighbourhoodor area so we can refine the type of tenants to the people thatlive in the area. N1 in Islington is an excellent example of thisapproach where we created a critical mass of fashion brandsthat increased visitors to the area by an estimated 30% and tookspending away from the West End. This meant that more of theN1, Islingtonspend stays within the local area and helps contributemore money to the local tax base. This meant that more moneycan be spent on services in the area benefiting everyone.As part of our long term commitment to areas andneighbourhoods, we had to be passionate about getting theday-to-day property management, maintenance, security andcleaning right. We worked with a select number of managingagents who were directly controlled by our Asset Managementteam. They ensured that a top quality management presencewas set up on site to run the buildings and public realm. Theymonitored CCTV system (if provided) which was linked into awider town centre system, operate refuse collection, securityand cleaning staff as well as property and garden maintenance.They were also able to ensure that the flat resident’s needs arecatered for and that this element works well with the retailers.An important part of this was to manage and control deliveriesto the retailers at certain times of the day to remove any noisenuisance at night to the residents. The on site managementalso coordinated the recycling and removal of residents andretailers refuse.

C A S E S T U DY F I V EAgain through our involvement in BIDs and Town Centremanagement groups such as the Angel BID in Islington, we haveextensive experience in operating these services for the benefitof all residents in the area. For example, the Angel BID operatedan 8 person retail crime squad with the Metropolitan Policetargeting anti social behaviour and shop lifting in the main retailarea. This led to a huge reduction in these crimes which notonly benefited the shops but made the residents in the area feelsafer and more secure. Other BID initiatives included a recyclingproject for all businesses and residents in the bid area where theincreased scale of our buying power reduced costs substantiallyfor refuse removal and a street washing program that made thepublic realm a much more pleasant place to be in.2425DELANCEY’S OVER-ARCHINGCOMMITMENT TO CREATINGAND MANAGING PLACESCreating and maintaining successful and attractive places tolive requires the same skills and long term commitment neededto create and maintain successful and attractive town centres,whether used for retail, restaurant, or leisure uses. It is aboutmaking people across all social backgrounds feel good aboutbeing in a place, building or environment. We have to understandthat shoppers and residents have a choice over where they live,shop and play. Our approach is to make the areas we invest inbetter places than the competition.Place making is one of the most important things we doon a day-to-day basis. Delancey and the members of itsteam have detailed experience in creating high qualityspaces that people enjoy.Finally, and most importantly, we take great care to ensurethat we make a positive impact upon the environment – bothduring the planning and construction of our developmentsand in our daily business activities.As the development and strategic asset managementlead, Delancey has particular skills in place making andtailoring its approach to the particular characteristics of theneighbourhood they serve, as the case studies will helpto demonstrate.Creativity has a dual aspect, the insight to take a step back,to gain oversight and the disciplined focus on the detail.Often our work is the art of connection, the drawingtogether of disparate ideas and attributes.Investment into thebuilt environment.Being innovative intailoring what we doto the changing needswithin the communityas the neighbourhooddevelops over time.50 years of the internet at Here EastWorking with residents toform and sustain a strongand vibrant community.N1, IslingtonThe Mirror Maze at East VillageSummer fun at Victory Plaza, East VillageCanalside yoga at New Maker Yards

2627C A SE ST UDY SI XTHE RO LLS B U I L D I N G , F ET T E R LAN E,LONDO N & H ER M AJ ES T Y ’S COU RT SCH EMEDELANCEY’S APPROACH TO DELIVERING A SUSTAINABLE BUILDINGSUSTAINABILITYAND GOOD PLACEMAKING AREAN ESSENTIALINGREDIENT INCREATING VALUEQueen Elizabeth II visits The Rolls Building

C A S E S T U DY S I X2829DELANCEY & SUSTAINABLE,COMMUNITY AWARE DESIGNT HE RO L L S B UI LDI NGDelancey recognise that sustainability and good place making are an essential ingredient in creatingvalue. In the UK, Delancey completed The Rolls Building (off Fetter Lane in the City of London)which achieved a BREEAM Excellent designation. The development began as a speculative officedevelopment but attracted HM Government due in part to its targeted environmental performance.As a result, Delancey agreed to adapt the building to house the UK’s new commercial and businesscourts incorporating 42 court and hearing rooms as well as some office space let to a third party.Delancey understands that commitment to delivering placesthat have economic, social and environmental value arepowerful drivers in ensuring the commercial success of itsprojects in a rapidly changing world. We are committed tointegrating sustainability, both social and environmentalinitiatives into our business strategy throughout our planning,development and asset management activities.BREEAM Rating Excellent (Offices and Courts)To contribute to the sense of place for burgeoning communities Delancey looks to:Combined Cooling, Heating and Power Carbon emissions reduced by up to 17%Heat Recovery Recover heat from warm office extract air to minimiseenergy consumptionEnergy Efficient Plant High efficiency chillers and boilers reducing carbon emissionsa further 2%Air supply Multi-service chilled beam air-conditioning systems with lowerenergy consumptionHigh Efficiency Lighting Complying with CIBSE Lighting Guide 7 ‘Lighting for Offices’Façade Thermal Performance Low-E glass for lower solar gain & heat lossInsulation Materials Zero ozone depleting potential and low global warmingpotential materials usedMaterial Selection Materials selected with a low environmental impact to gainGree

the recognition that real estate can be an effective investment vehicle; we are also conscious that property development has a huge impact on society. We all live, work, shop and relax in the buildings that the real estate profession plans, designs and constructs. We have a responsibility to ensure that the developments