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CONFIDENTIAL & RESTRICTEDCOVID-19: Latest Airline policy and information updatesJune 22, 2020Airline list updated July 2021We have compiled links to airline sites that have published specific information and updated policies related toCOVID-19.Please note this list is not exhaustive and is provided to assist our customers at this time of disruption.Information is subject to change without notice at the discretion of airlines. Given the rapidly evolving natureof the COVID-19 situation and the airlines’ response to it, Amadeus cannot guarantee the accuracy of theinformation in these sites and cannot accept any liability for any errors or omissions.For more information on how to manage ticket exchanges, refunds and other activities effectively please visitthe Amadeus Service Hub: https://servicehub.amadeus.com/AirlineCodeAirline link (public d-19-advanced-airAegean nts/helpdesk/Aer sruption-information/Aeroflot s.com.ar/enus/promociones/detalle/313 cations-for-passengersAfrica acenter/covid-19-alert/Airline nameAdvanced AirChartersAirline link (travel agency helpdesk/https://vuela.aeromexico.com/agencyinfo/1
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)Air coronavirus/Air w/48Air Arabia Maroc3Ohttps://www.airarabia.com/es/node/6334Air ion/ImportantNotices/coronavirus-updateAir -scheduled-operations-27-march-31-may2020Air Burkina2Jhttp://www.air-burkina.com/Air CairoSMhttps://www.flyaircairo.com/Air scovid-19Airline nameAirline link (travel agency s.htmlAir CanadaACAir ealth-coronavirusAir ir refundguide?pAir CorsicaXKhttps://www.aircorsica.com/Air Cote o/2
CONFIDENTIAL & RESTRICTEDAirline nameAirlineCodeAirline link (public site)Air voliAir cados.htmlAir seaplanes.com/Air FranceAFhttps://www.airfrance.es/ES/en/common/page flottante/hp/news-air-traffic-airfrance.htmAir /before-travel/covid-19Air on-to-the-covid-19-virusAir ir ir Inuit3Hhttps://www.airinuit.com/Airline link (travel agency ess/prehome/choose efault/files/Press%20release%20Air%20Madagascar Covid19 Flights%20suspension urce/airmauritius ingmore-flexible-bookingoptions.pdf?sfvrsn 37a58891 -martie-2020/Air MadagascarMDAir MauritiusMKAir Moldova9UAir NamibiaSWhttp://www.airnamibia.com/covid-19/Air New ZealandNZhttps://www.airnewzealand.com/covid193
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)Airline link (travel agency site)Air /https://www.airniugini.com.pg/traveladvice/Air elAdvisories.aspxAir hpAir ntpierre-statement-covid-19/Air ique-de-presse/Air lights/travel-information-coronavirusAir ncements/CovidHMFlightCancellationsAir TahitiVThttps://www.airtahiti.com/Air Tahiti cketing-and-travel-update-air-tahitinui-0Air atesAirline tion-en-us/coronavirusAir formation-en-US/Notice-to-TravellersAir dms/coronavirusupdateAlaska ries/travel-advisories4
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public /www.albawings.com/enAlitaliaAZAlitalia CityLinerCTAll notice200123/Alliance Air (AirIndia htmAlsie ght-news/Airline nameAirline link (travel agency site)https://www.alitalia.com/en s.htmlhttps://www.alitalia.com/en nesAAAPG AirlinesGPhttps://www.apgairlines.com/covid?lang en USAPG DSA1https://www.apgairlines.com/covid?lang en USArik sphttps://www.saleslink.aa.com/enUS/#/home5
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)Asiana otice/detail?id CM202002030001195030Atlantic -info/information-regarding-covid-19Aurigny ronavirus/Airline nameAirline link (travel agency on/Travel%20Alerts.aspx?sc lang en&cc FRAustrian AirlinesOSAvia TrafficCompanyYKAviancaAVAvianca CostaRicaLRAvianca azal.az/en/article/544Azores 9Badr ress/2020/03/020.aspx?sc lang%20 en&mode asures-for-passengers-covid19/6
CONFIDENTIAL & RESTRICTEDAirline nameBahamasairBamboo AirwaysAirlineCodeAirline link (public ement-on-covid-19pandemic/Airline link (travel agency hecurrent-outbreak-of-COVID-19Bangkok lavia.by/news/4129765/Binter culo/6361Blue Blue inBoliviana iceBoutique (Golden al ghts/book-withconfidenceBritish rade7
CONFIDENTIAL & RESTRICTEDAirline nameAirlineCodeAirline link (public site)Brussels sc/AlertMessageDetail.aspxBulgaria -informationCalima /coronavirusCalm alertsCambodiaAngkor ps://www.comair.co.za/coronavirusCanadian yflyPMhttps://www.canaryfly.es/Cape Air9Khttps://www.capeair.com/scripts/alert.php?id 1539#CoronavirusCapital AirlinesJDAirline link (travel agency hNotice?id 133https://intl.jdair.net/searchNotice?id 135CaribbeanAirlinesCathay DragonBWKACathay PacificCXCayman acific.com/cx/es m/cx/es en licy.htmlhttps://www.cxagents.com/ta/en 8
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)Cebu .co.za/CentralMountain d19Cham ateof-cham-wings-airlines-tickets/China over/news/traveladvisory?travelAlert 36257-7030China /content/en News/TravelAlert/China //www.comair.co.za/coronavirusCondor (ThomasCook ion/travel-advice/latest-travelupdates.jspCopa t/Informations/important-messageCroatia t-noticeCubana deAviacionCUhttps://www.cubana.cu/news/69Airline nameAirline link (travel agency site)9
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)Cyprus q.dot?cat coronavirus&subCat faq.coronavirus#about-coronavirusCzech AirlinesCSAOKhttps://www.csa.cz/es-en/support/Dana Air9Jhttps://www.flydanaair.com/Delta Air navirus-travel/overviewEastern ern syjet.com/en/policy/coronavirusAirline nameEgyptairMSEl AlLYEllinairELAirline link (travel agency elp/travel-updates/10
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public nes.com/aa/travel-updates/covid-19Etihad ge 1Eva V.htmlEvelop onFastjet ationcentral/covid-19-information-faqFiji travel-credit-deferred-travelAirline onavirus-andflying-with-finnair-2053292Airline link (travel agency site)https://www.etihadhub.com/enae/search/gds int/gb/informationservices/flights/news?ITEM ID 509#NEWS FCFlexflightW2https://flexflight.dk/Fly ion11
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public ench ier linfo/New-Change-PolicyAirline nameFlynas (Nas dyn/portal/DisplayPage?COUNTRY SITE CA&SITE CBHZCBHZ&LANGUAGE US&PAGE rtal/DisplayPage?COUNTRY SITE CA&SITE CBHZCBHZ&LANGUAGE US&PAGE IENCGarudaIndonesiaGAGeorgianAirwaysA9GOL-VRG LinhasAereasG3Grand China AirCNGuangxi BeibuGulf AirGXGulf ?COUNTRY SITE CA&SITE CBHZCBHZ&LANGUAGE US&PAGE IENCHainan AirlinesAirline link (travel agency site)12
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)Airline link (travel agency wsHebei H9https://www.himalaya-airlines.com/Hong KongAirlinesHXhttps://www.hongkongairlines.com/en HK/media/specialnewsHong KongExpress /important-travel-notice/Hunnu s-vuelos/Iberia Airways (formerAir Turks nd-nationals-unable-to-enterdestinati.htmlJapan her/covid19center/index.htmlAirline owNovedades.do?channelId 3&menuId 43http://www.jalagency.com/13
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)Jeju be/news/notice/notice detail.do?page 1&bbs id 2926&bbs type EDT&nSearch &condition title&search Jet2LShttps://www.jet2.com/flights/incidentJetBlue 9Jetstar tstar ernational%20Airport%20(29Nov19-)Jordan AviationR5http://www.jordanaviation.jo/Juneyao %7Cenb2c%7Cnotice%7Cj20200202 302 424 983.htmlKenya 19KLM RoyalDutch AirlinesKLhttps://www.klm.com/travel/es es/preparefor travel/up to date/flight /local/process/prehome/choose country.wadisKorean s/travel info/2020 01 WUH.htmlhttps://www.kalmate.com/LoginKuwait usefulinfo/Pages/Reissue-RefundPolicies.aspxLa Compagnie(DreamJet h-measures/#Airline nameAirline link (travel agency site)14
CONFIDENTIAL & RESTRICTEDAirline nameAirlineCodeAirline link (public site)Airline link (travel agency site)https://www.laoairlines.com/?contentkey news&id 40Lao AirlinesQVhttps://www.laoairlines.com/?contentkey news&id 39LATAM AirlinesLAhttps://www.latam.com/en un/experience/coronavirus/LATAM AirlinesBrasilJJhttps://www.latam.com/pt br/experiencia/coronavirus/LATAM AirlinesColombia4Chttps://www.latam.com/es co/experiencia/coronavirus/LATAM AirlinesEcuadorXLhttps://www.latam.com/es ec/experiencia/coronavirus/LATAM AirlinesParaguayPZhttps://www.latam.com/es py/experiencia/coronavirus/LATAM AirlinesPeruLPhttps://www.latam.com/es pe/experiencia/coronavirus/LATAM ExpressLUhttps://www.latam.com/en un/experience/coronavirus/Level -de-Prevencao-do-Covid-19Linhas Aereas mer-queries15
CONFIDENTIAL & RESTRICTEDAirline nameLOT PolishAirlinesAirlineCodeAirline link (public site)Airline link (travel agency public/mcms/folder 102/folder 6513/file dvisory/important-notice.htmlMalaysia AirlinesMHMalindo AirODMangoJEMiddle EastAirlinesMEMontenegroAirlinesYMMotor s item MyanmarNational .neosair.it/en/coronavirusNepal enegroairlines.com/en/information and services/notices-regardingcoronavirus-covid-1916
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)Nok atus/updates/Norwegian ghtstatus/updates/Norwegian /content/flash-info-covid-19Oman covid-19-coronavirus-outbreakOnur AirTasimacilik t/Press-Bulletins/114/0/0Pacific lugin page travel-advisoriesPAL ine namePhilippineAirlinesAirline link (travel agency ines.com/en/aboutus/newsandevents17
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)PLUS r navirus.htmlQatar rts/COVID-19-update.htmlRegional ExpressZLhttp://www.rex.com.au/Coronavirus/Royal Air ion/frequently-askedquestions?categoryId 40980645Royal nei/en/covid-19-updates/Royal /en/about/news/en/rusline/information for passengers on ticket changes due to epidemiological center/news-press-releases/S7 ovid-19/Airline nameAirline link (travel agency amoa .com/en/trafficinformation/message/18
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public tes due to mlScoot m/covid19flightupdates/Serene com/newCMS/au/en/content/en News/TravelAlert/Airline nameSaudi GulfAirlinesAirline link (travel agency site)https://www.singaporeair.com/en UK/sg/media-centre/newsalert/?id is5rire4https://www.singaporeair.com/en UK/sg/media-centre/newsalert/?id jmjgoyqghttps://www.singaporeair.com/en ir.com/en UK/sg/media-centre/news-alert/?id is5rire4SilkairMISilver ir.com/en UK/sg/media-centre/news-alert/?id jmjgoyqgSky ExpressGQSmart WingsQShttps://www.singaporeair.com/en nhttps://www.smartwings.com/en/news/19
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public d-19Solomon traveladviceSounds AirS8https://www.soundsair.com/Airline nameSouth AfricanAirlinkSouth virus/?clk CORONAVIRUS TAAirline link (travel agency ejetSGSpirit AirlinesNKSriLankanAirlinesULStar Peru2IStarlux AirlinesJXSTP Airways8Fhttps://www.stpairways.st/Sun ry/alertsSunExpressXQSunwing vel-advisory/Surinam Airways- navirusTAAG tps://www.srilankan.com/en eb-8f28-30e711f4673a20
CONFIDENTIAL & RESTRICTEDAirline nameTACAInternationalAirlinesTACV CaboVerde AirlinesTAP PortugalAirlineCodeAirline link (public Airline link (travel agency w.tarom.ro/contact/agentii-internationaleTassili option com content&view article&id france&catid 8:infosvol&Itemid 101&lang frhttps://www.thaiairways.com/en TH/contact us/thai special assistance form.pageThai AirwaysTGThai Lion AirSLThai SmileWEhttps://www.lionairthai.com/en/press /news 2239Tianjin bouttradewind/covid-19-travel-updates/Transavia /updatecoronavirus/TransportesAereos deGuatemala teTROPIC /https://www.thaiairways.com/en/news/news announcement/news detail/ticketingprocedures covid19.page21
CONFIDENTIAL & RESTRICTEDAirlineCodeAirline link (public site)TUI fly content/listnews.asp?lang enTurkish ouncements/coronavirus-outbreak/Uganda g-covid-19Airline nameUnited AirlinesUAAirline link (travel agency stream.united.com/#/public-landingUral ualnaya-informatsiya-o-puteshestviyakh/UTair tinformation-0Vietnam n-bay-cua-VNA-va-JPAVirgin m/gb/en/news/coronavirus.htmlVirgin oronavirusupdate?icmpid va c crm au hp fre covid19 usupdateViva /#commercialpolicies22
CONFIDENTIAL & RESTRICTEDAirline nameAirlineCodeAirline link (public site)Viva Air d-questionsVoePass resa/site/aviso1?full ing AirlinesVYhttp://vuelingnews.com/Airline link (travel agency ueling-flexibilitypolicy/?lang ication/?lang
1 CONFIDENTIAL & RESTRICTED COVID-19: Latest Airline policy and information updates June 22, 2020 Airline list updated July 2021 We have compiled links to airline sites that have published specific information and updated policies related to
