Transcription
Facilities ManagementTrends to Watch forin 2019
TABLE OF CONTENTSFM bility.10-11Sodexo Names TopFacilities ManagementTrends to Watch forin 2019.Read the Press Release
FACILITIES MANAGEMENTSodexo is a world leader in Quality of Life Services. Morethan 160,000 Sodexo employees work to improve theQuality of Life for more than 15 million customers everyday at 13,000 client sites in North America. Sodexopartners with clients to help them attain their strategicvision by developing Facilities Management (FM) servicesolutions that increase the effectiveness of their people,enhance their business processes and optimize theirinfrastructure, which deliver tangible outcomes.“The combination oftalented people andtechnologicaladvances are creatingsmarter buildings thatare more responsive tothe needs of the peoplewho occupy them. Wesee trends that aremaking work and livingenvironments safer,more comfortable andmore energy efficient.”-Eric Jouane,Vice President ofFacilities ManagementMeet Eric JouaneSodexo’s facilities management services create clean,welcoming environments that allow schools, hospitals,senior living centers and businesses to run smoothly andefficiently. Our experts help maintain every aspect of afacility, from grounds care and housekeeping toconstruction, project management and preventivemaintenance.We provide facilities services in thefollowing industries:AviationBusiness & IndustryDefenseEnergy & ResourcesGovernmentHealthcareSchoolsConnected WorkplacesSeniorsSports & LeisureUniversities131
TECHNOLOGYAugmented Reality (AR) helps support andenhance technicians’ capabilities in the field during maintenance orinspection.AR Glasses provide step-by-step guidance, live video callwith a remote expert and automatic reporting.AR Glasses DemonstrationMeet Koby OkrahProven results by industry experts:46%Percentage improvement GE Healthcare saw inorder completion upon first use of AR GlassesPercentage Boeing cut its wiring production timeand reduced error rates effectively to zero25%Benefits of AR Glasses:-Reduce travel expenses-Increase repair accuracy, quality and compliance-Establish productivity, operation speed and fix rates-Enhance transfer of knowledgeChatbot Programs are the newest way to ask andreceive information. This version of artificial intelligence offers analternative to live customer support by continually learning from thequestions asked by users. Sodexo’s Quality of Life Hub is a modernchatbot that is easily accessible from a desktop or mobile phone. It isdesigned to simplify and streamline a busy day by providing easyaccess to information and support services.4
TECHNOLOGYUltra Violet Lights (UVC) are the latest innovationin the fight against super bugs, viruses, mold, pathogens andbacteria. New research has shown that shorter wave UV lights canbe a safe and effective way to slow viruses, pathogens, mold andbacteria in public places like hospitals, schools and nursing homes.UVC Efficiency in HVAC UnitsSodexo and IFMAcommentary on technologytrends in the FM industryBiofilms form when mold and bacteria adhere to surfaces in moistenvironments, just like the ones inside your HVAC system. Bycontinuously cleaning the HVAC coils and drain pan, UVC eliminatesbiofilm much more effectively than conventional cleaning methods.Benefits ofUVC include:Electrical energy savings up to 15%Reduced fan, chiller and chiller pump usePayback typically 24 monthsCleaner coils that improve airflow5
TALENTAttracting talent in FM trade careers is one of themost pressing issues in FM today. The workforce is getting smaller asfewer young adults are choosing blue collar jobs and older workersare retiring. This has left a significant shortage of skilled talent in FM.Providing apprenticeships for high school students throughpartnerships with schools and giving access to the latest technologyare two options to engage younger hires.How I Learned to Excel in a MaleDominated WorkplaceRead the BlogMeet Melinda GorgenyiThrough several initiatives, Sodexoworks to attract talent through:In-house Talent Acquisition GroupInternship Programs at FM accountsEmployee Business RelationshipGroups (EBRGs)Sodexo strives to provide exposure toindividuals of all ages through:National Bring Your Child to Work DaySheWorks—Sodexo’s day of job shadowingDiscover FM community outreach initiative6
h:Organizational think tanksCentralized employee portalTechnologically advanced training exercisesClear career growth trajectoryCommitment to innovationDevotion to technologyDiscussion on careers in FMMeet Angela JohnsonSodexo’s Innov’Hub is an internal platform that highlightsinnovative solutions and best practices across all service lines.Employees can share their ideas and solutions, and bestpractices are showcased globally. Programs like this helpemployees be heard and recognized for their contributions.Focus on Nurturing Talent through:Providing Innovative Solutions: Sodexo is a leader in Quality of Life solutionsImproving Quality & Efficiency: Sodexo is a leader in continuous improvementShare Knowledge & Experiences: Sodexo is one global teamHow Sodexo Gives Women aVoice in a Company of 400kRead the Article7
DATAInternet of Things (IoT) is leveraged in an IntegratedFacilities Management offer to establish a single service provider.This enables a single service provider to:Inventory and aggregate dataView the client’s needs holisticallyPredict how equipment is maintainedThe technological single service provider trend also createspurchasing power opportunities and a scalable relationship centeredaround growing business objectives.Building Analyticsprovide operational insight to thesystems that are responsible for conditioning the buildingenvironment. Ultimately, building analytics identify avoidable energycosts, when and why issues are occurring and what action is requiredto resolve those issues. Sodexo provides building analytics through auser-friendly cloud-based software platform. Utilizing this platform,Sodexo is able to monitor and capture data, troubleshoot failures andreport on several areas of equipment inefficiency.8
DATARemote monitoring of commonly installed criticalassets, such as mechanical, life safety, or lighting equipment,provides a 24/7/365 presence for clients. These call centers canidentify failures, respond to alarms and resolve the issues remotely,providing support to the on-site teams.24/7/365 - Prevent Unnecessary Service DispatchSodexo Command CenterConcentration of Resources“We have technology that allows us to mount sensors on topof a building in Manhattan, NY, and monitor that informationin Youngstown, OH. The command center will send atechnician to the roof of that building only if the sensorsindicate that some breakdown may occur. We can concentrateour resources by having a team serve three or four locationsbecause we know much better what’s happening at each siteat all times.”– Eric Jouane, Vice President of Facilities Management9
SUSTAINABILITYThe Living Building concept is strongly based on theenergy management services provided to our clients. A plan to bettermanage and reduce energy operating expenses will allow clients totake a measured approach to managing assets and processes.Without this approach, clients risk committing capital to addressproblems that can be solved with lower cost solutions that we can helpidentify.Sodexo implemented an energy monitoringprogram that introduced various buildingenhancements which resulted in reducing energyand water consumption, ultimately saving theclient more than 5 million.70% 5MSolar installations at another client site generateenough heat to supply more than 70% of the hotwater needed in a large residence hall and themain athletics building.Using Technology to Meet OurClients’ Sustainability ObjectivesRead the ArticleMeet Bill KerrWaste-free Buildings not only produce their ownelectricity, they also minimize waste including paper, food and trash.Sodexo’s approach is to efficiently manage all aspects of waste in anenvironmentally and socially responsible way, using a wastemanagement plan tailored to the client’s needs.10
SUSTAINABILITYInnovative Solutions for Waste-freeBuildings include:Unique programs that focus on diverting food wastefrom going to landfills by using a composting (foodwaste disposal) systemConducting awareness campaigns, with client collaboration,to highlight ways to reduce waste and to encourage peopleto get more engaged through different initiativesImproving waste management, using roll compactor orcardboard compactors on sites where the waste generationis high“Sodexo developed a range of innovative waste solutions that support ourmanufacturing process and our global achievement of zero waste to landfill.”– Automotive Manufacturing ClientWellbeing (WELL) Buildings that are good forthe body are one of the hottest trends in facilities management. These“Well Buildings” utilize low VOC paints; furnishings and carpetingmade from natural, non-toxic materials; whole-building air and waterfiltration systems; the maximum amount of natural light; and spacesthat are ergonomically designed. Well Buildings can be new-builds orretrofits. Sodexo led a project comprised of a full renovation up toLEED and WELL standards of approximately 410,000 square feet ofspace. Sodexo was able to help this client encourage movement atwork, provide healthier food options and support optimal lightingdesign initiatives that had far-reaching positive impacts both in andoutside of the work environment.11
Email: Solutions@Sodexo.comPhone: 888 763 3967Connect:US.Sodexo.com
Sodexo is a world leader in Quality of Life Services. More than 160,000 Sodexo employees work to improve the Quality of Life for more than 15 million customers every day at 13,000 client sites in North America. Sodexo partners with clients to help them attain their strategic vision by developing Facilities Management (FM) service
