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Your Motoring Made EasyListed components - don’t worry about repairs to these componentsGearboxesSteering(including automated manual gearboxes, automatic gearboxes, fourwheel drive transfer gearboxes, hybrid transaxles, manual gearboxesand transaxles). T he following components are covered:Column shaft & tilt mechanism & couplings, hydraulicpumps & reservoir & pressure pipes, steering & idler boxes,rack and pinion assembly (including hydraulic rams andelectric motors) and track rods & track rod ends. The following components are covered:Automatic transmission brake bands & clutches &modulator valves, drive chains, gearlever, gears,hydraulic gear-shift governors & internal servos &valve blocks, internal bearings & bushes, oil pumps,selector forks, shafts (all, including extension shafts),synchromesh hubs and rings and torque converter.Ignition system T he following components are covered:Camshaft sensors, crankshaft sensors and ignition coils.Oil Seals and GasketsT he following components are covered:The engine crankshaft rear oil seal and the maingearbox input shaft oil seal are both covered andother oil seals and gaskets that would necessitate theremoval of the engine, a gearbox or a final drive unitto carry out repairs are all covered subject to any oilleak from them being sufficiently advanced that oilcan be seen to be dripping (slight leaks causing onlyoil misting or staining are not covered).SuperchargerT he following components are covered:Supercharger units (including wastegates). Suspension T he following components are covered:Bushes, hydraulic pump & reservoir & regulatorvalve & pressure spheres, self-levelling suspensionactuators, shock absorbers, wishbones & control arms& connecting joints and road springs. 10

Your Motoring Made EasyListed components - don’t worry about repairs to these componentsTransmissionsTurbocharger(including front & centre & rear differentials, front & rear live axlesand drive shafts.)Turbocharger units (including wastegates).T he following components are covered:Constant velocity joints & boots, crown wheels &pinions, differential gears & thrust washers, driveflanges, external drive shafts, internal bushes &bearings & shafts, internal components of differentiallocking mechanisms, propeller shafts & propeller shaftcouplings & centre bearings and universal joints. T he following components are covered:Wheel bearings T he following components are covered:Wheel hubs and bearings.11

Your Motoring Made EasyNon-listed components - our coverage is comprehensive but we can’t cover everythingOnly the specific components listed on pages 8 to 11 are covered and the list below gives some examples ofthe type of components which will not be covered (due to the variation in different vehicles we are not ablelist everything here):Aerials, anti-freeze, batteries, brake friction materials & fluid, fuses, heating elements, infotainment & navigation& telephone equipment, inlet & exhaust manifolds & pipes, oil & filters, oil seals & gaskets that do not necessitateremoval of the engine or gearbox or final drive, lamps, light bulbs, mountings, spark plugs, upgraded or revisedsoftware & firmware, windows & windscreens or wheels & tyres.There are many reasons a “check engine light” can be illuminated, andsometimes a technician may clear the related fault code without havingrepaired the root cause. For this reason, we won’t cover repairs relating to faultcodes in a system’s history log as repairs could have been made previously.We recommend that your vehicle’s fault code history is reviewed, and anynecessary repairs carried out, when you apply to join MotorEasy. This isincluded in our free health check – so arrange yours today.CHECKImportant note: Sundries such as coolants, filters, fluids, lubricants, oils, refrigerants andother working materials will be covered provided the vehicle is not within 1,000 miles of itsnext due service and that replacement is necessitated by a covered repair.12

What IS included inyour MotorEasy plan?

Your Motoring Made EasyWhat IS included in your MotorEasy plan? - your benefits and coverageFollowing breakdown of listed components,or damage to listed components caused bythe breakdown of any other listed componentor due to consequential damage caused byany non-listed component we will pay, atour absolute discretion, towards the cost ofdiagnosing the fault and repairing the vehicleup to the plan limit.This breakdown must happen during the period of the plan.The breakdown may have: Occurred at the roadside Been noticed during a service Caused an MOT failure Overheated the car’s engineYour vehicle is protected against unexpected and suddenfailures to listed components from the date of inception.Even if your car suffers a breakdown of listed componentsdue to wear & tear we will cover you. It also includesconsequential damage to any listed component causedby the breakdown, due to wear & tear, of a non-listedcomponent. If your vehicle suffers a breakdown due to wearand tear of any listed component we will, in our discretion,decide whether to pay the appropriate repair cost and wemay decide to inspect your vehicle before deciding if wewill pay to repair or replace the component. This extensioncommences on the date set out in your schedule.You may have to pay towards improving the condition ofthe vehicle, depending on age or mileage at the time ofbreakdown (see section “general conditions” Improving thecondition of the vehicle (condition 5)). You may also have topay if the labour rate the repairer charges is higher than thenetwork labour rate.All of the above situations fall within the scope of theMotorEasy plan.14

Your Motoring Made EasyWhat IS included in your MotorEasy plan? - your benefits and coverageOther benefitsThe plan includes the following benefits:Vehicle collectionIf your vehicle is able to be driven safely we can arrange forour repair network to send a driver to collect it for repair. Ifrepairs are covered and paid for under the plan, or you haverepair work carried out by our network at your expense,there will be no charge for this service.Otherwise, a 20 charge may be made for this service.Vehicle recoveryWe will pay for the cost of recovering the vehicle to thenearest garage, for covered repairs, up to 150 including VAT.If you don’t have breakdown cover then you can callthe MotorEasy Breakdown 24 hour pay on use roadsideassistance line for immediate help on 01206 785949. Allcosts involved will be your responsibility and payment willbe required by credit/debit card before help is provided. Wemay be able to reimburse you some, or all of these costs, ifthe cause of the breakdown is covered by your MotorEasywarranty.Overseas useThis plan includes repairs undertaken in Great Britain andNorthern Ireland. If you use your vehicle overseas for lessthan 60 days per year this protection is extended to repairscarried out overseas. You will have to pay the repairer directand request reimbursement from us. We will reimburse you,in our discretion, within our normal limits for a validatedrepair. Refunds will exclude EU VAT.15

What IS NOT included inyour MotorEasy plan?

Your Motoring Made EasyWhat IS NOT included in your MotorEasy plan? - there are some instances a warranty won’t coverWe will not pay for repairing or replacingcomponents not specifically listed in thewarranty schedule. Also, we will not pay forcosts caused by, arising from, or connectedwith, the following: Accident damage?Get a great value repairfrom our network.1. Your component contributions or repair contributions thatapply to this plan.2. Breakdown or damage caused by wear and tear in thefirst 90 days of this plan (unless it is a renewal or follows amanufacturer’s new vehicle warranty or other comparablewarranty), or caused at any time through using incorrector contaminated fuel, oil, lubricant, coolant or other fluid.3. ehicles that are owned or kept by the motor trade orVvehicles that have been used for: competitive purposesincluding rallying, racing, time trial and pacemaking; hireor reward, as a taxi, by a driving school or for commercialdelivery purposes such as despatch or delivery courier; oroff-road use.4. Any loss or damage caused by a traffic accident,accidental damage, theft or attempted theft, the vehiclenot being used in accordance with the manufacturer’srecommendations, or any act which is wilful, against thelaw or negligent.5. Any loss arising from the vehicle not having beenserviced in line with the conditions of this plan eitherduring the term of the plan or (in the opinion of asuitably qualified independent engineer appointedby us) prior to the start of the plan and whether ornot the vehicle was owned by you at the time; younot maintaining the vehicle properly as set out inyour servicing handbook; through failure to use themanufacturer’s recommended type, grade and qualityof engine oil; or where the camshaft drive belt has notbeen changed in accordance with the manufacturer’srecommendations.17

Your Motoring Made EasyWhat IS NOT included in your MotorEasy plan? - there are some instances a warranty won’t cover6. Any loss where the odometer has been tampered with,altered or disconnected, affecting the recorded mileage.7. Repairing or replacing components which have notsuffered a breakdown, including repairs to rectify highoil consumption or poor fuel economy where there is nobreakdown of a listed component, or the cost of any workor vehicle storage not associated with a valid repair.8. Any repair, replacement, loss, damage or liability whichshould be paid or otherwise settled by another company,finance agreement, warranty, guarantee, goodwillsettlement or repair; any fault causing a manufacturerrecall; any manufacturer modifications; any fault that can berejected to the seller under the Consumer Rights Act or anyfault which had previously caused a fault or failure code tobe logged in any computerised system’s history where thesystem was reset without any repairs being made.9. We will not pay for repairing or replacing componentswhich have not suffered a breakdown; for rectifying oilleaks where no oil is dripping from a joint or seal; whenrepairs to rectify the oil leak do not necessitate theremoval of the engine, transmission or final drive unit. Also,we will not pay for any breakdown caused by componentswhich were faulty before this plan started as identified ina garage visit prior to claiming. You can still contact us toarrange these repairs, saving by using our network.10. Breakdown or damage to components (whether listedor not) caused by frost, water, freezing liquids, wornfriction materials (including a worn clutch friction platedamaging a flywheel), carbon build up, corrosion,oxidisation, blockages, contamination, sludge or silt, orother waste matter that has prevented the componentsfrom working properly.11. Breakdown (including repeat repairs) or damagecaused by poor workmanship or faulty components,based on information provided by a suitably qualifiedindependent engineer appointed by us.12. Repairing or replacing components identified at anytime, including but not limited to at the time of claim,as being faulty before this plan started13. Service, maintenance and MOT repair relatedcomponents including (but not limited to) anti-freeze,brake drums, brake discs, brake fluid & brake frictionmaterials (brake pads & brake shoes), exhaust pipes& exhaust pipe gaskets, filters, grease, oils, sparkingplugs, refrigerants and tyres unless you have madeadditional purchases for service work and MOT repairs(in which case you will be subject to the separateterms of these purchases).18

Your Motoring Made EasyWhat IS NOT included in your MotorEasy plan? - there are some instances a warranty won’t cover14. Burnt or worn-out clutch components, the build-up ofcarbon deposits (including burnt or carbonised valvesand removing carbon deposits), modifications tocomponents of the vehicle, electronic system firmwareand software updates (howsoever necessary), or costarising from manufacturer recalls.15. Vehicles which are owned, temporarily or permanently,by a business or employee of a business set up to sell,service or repair motor vehicles.16. Failure of listed components which a qualifiedengineer, appointed by us, believes has beenaggravated due to the vehicle being driven-on afterthe fault was more than likely to have been apparentto the driver, or due to the vehicle being driven inan unsympathetic manner (for example repeatedlyrunning the engine at full power before the oil has fullywarmed up or repeatedly not allowing the engine toreach operating temperature before turning it off).In the case of a vehicle being driven on we will onlybe liable for the reasonable repair costs the engineerbelieves would have resulted if the vehicle had beenstopped at the earliest opportunity.17. Any repair costs not agreed with us prior to the workbeing completed or any losses not directly met bythe terms and conditions of this plan (note that anydiscretion applied to a previous repair, on a goodwillbasis, will not set precedent).18. Any liability for death, bodily injury, damage to otherproperty, loss of earnings, out of pocket expenses orany other loss caused directly or indirectly by a repairevent; any liability caused directly or indirectly bywar, riot, or any similar event; by vandalism, theft orattempted theft from the vehicle; or by bad weathersuch as lightning, wind or flood.Any work not coveredstill benefits fromtrade parts &labour discounts.19

Your simple onlineaccount

Your Motoring Made EasyYour simple online accountIt’s important to me that you don’twaste your time worrying aboutanything car related, which is whywe’ve created an online solution foryou, accessible on any device.Within your MotorEasy account youcan do all of the following: Book your MOT, Service or Repair, 24/7 Manage your warranty Track your booking Add a car, as many as you like Update or amend your details View messages, alerts and reminders See a live valuation of your car View all documents relating to your car View your car’s feed including:- recent repairs- reliability- recallsWhat are you waiting for, login and make it personal!21

How to request repairs

Your Motoring Made EasyHow to request repairs - it’s what we are here forPrevent further damage – do not continue to drive if your vehicle is faulty.You should do all you reasonably can toprotect your vehicle from further damageand must keep the FitC plug in device, if youpurchased this, connected to your car at alltimes. We will not pay for repairs that arenecessary because you have not looked afteryour vehicle properly.We will contact you after we have reviewed your initialrequest and we will tell you where our nearest networkgarage is. You can use a different garage if you preferand you have selected and paid for a higher labour rate toapply to your plan (this will be confirmed in your customerschedule), but if you use a network garage, the repairprocess will be simpler, easier, quicker and speedier.The benefits of using our network garages are: Repairs can be directed to workshops specialising in theparticular fault that has occurred The repair process can be fully monitored and controlled Central billing will mean that you don’t have to pay andre-claim – we pay the garage directly We can offer you discounts on other work you may wantcarried out on your car1. Login to your MotorEasy account.You must report a fault to us as soon as practicable and inany case within 7 days by going to your MotorEasy account.If we advise a fault code reported by the FitC plug in deviceneeds to be investigated, use your MotorEasy account toarrange for the vehicle to be inspected by a garage.NO REPAIRS ARE TO BE COMMENCED UNTIL THE COSTHAS BEEN AGREED BY US AND ANY REPAIRS CARRIEDOUT WITHOUT THE PRIOR AGREEMENT OF COSTS WILLNOT BE PAID.23

Your Motoring Made EasyHow to request repairs - it’s what we are here for2. Documents required3. The garageIf you request a repair, you will need to provide proof thatyou have had the vehicle serviced regularly and your latestMOT certificate. If you use one of our network garages,they will be able to check these for you.The garage will determine the cause of the breakdownand check that this plan includes the components directlycausing the breakdown.If you prefer, and you have selected and paid for a higherlabour rate to apply to your plan, you can take your vehicleto any other VAT-registered garage.You must take with you the following: Your plan reference number Proof that you have had the vehicle serviced regularly(last service invoice) and your latest MOT certificate (wemay also ask for these documents to be photographedand uploaded to your MotorEasy account).The garage will be responsible for telephoning us on0800 131 0001 to agree the cost of repair, or by putting ajob request through to MotorEasy using our online garageplatform. The garage must include in their request adescription, and the exact content of, any relevant fault orfailure codes read from the vehicle’s computerised systems.We have the right to examine the vehicle and to have thebreakdown assessed by an independent expert before thegarage can start any repairs. We can alternatively take yourvehicle to one of our approved garages to undertake repairwork if we feel this is appropriate.The garage must not start any repairs until we haveauthorised the repair and agreed the cost.Should you decide to give permission to the repairer tocommence work on your vehicle without authorisation fromus you do so in the knowledge that we reserve the right notto pay for repairs, due to the fact that you have denied usthe opportunity to inspect your vehicle to determine thecause of failure.24

Your Motoring Made EasyHow to request repairs - it’s what we are here for4. After the repairOnce the repairs have beencompleted, we will paythe garage if it is one ofMotorEasy’s network garages.If you use a different garage,you must pay for the repairand claim the cost back fromus.5. Payment of repairsClaims ManagerMotorEasy60 Portman RoadReadingRG30 1EADate: 20/03/19R E PA I RNew cylinder headSundriesLabourI N V O I C E 1,275.00 65.00 250.00Sub TotalVATTOTAL DUENOTE: REPAIR INVOICESMUST BE MADE OUT TOMOTOREASY AND SHOWOUR ADDRESS. IF THIS ISNOT DONE THEN WE WILL NOTBE ABLE TO REIMBURSETHE COST OF ANY VAT ELEMENT.Please make chequespayable to “motoreasy”VAT number: 35874125 1,590.00 318.00 1908.00You should pay for any items not included in the plandirect to the repairer (including elemen

in the plan. Your personalised warranty schedule can be found by logging into your account at motoreasy.com. FitC plug in means a plug in telematics device which is subject to separate terms and conditions. Fixed period plan means a bundle of monthly plans paid for in advance at a discounted rate that runs for the minimum period.