Transcription
Digital Transformation.Accelerated. Secured.Digital Transformation.Accelerated. Secured.
At the centre of Digital Transformation (DX)6 kvendor relationships,covering allaspects of DX150kc.B2B customersto draw DXexperience from1 mSKUs availableto customersFull suiteof DX solutionsfor anyorganisationour platformsfor customers tomanage IT outcomesInternational presence with a focus on emerging markets60c.countriesof operation100c.offices in citiesaround the worldLondonheadquarters of the globalorganisation, incorporated inCyprus, listed at LSE25 years of experiencein the IT market14delivery centres,serving customers24x7 in 13 languagesOur key differentiator is a combination of scale, capabilities & offerings2.2b FY2021 turnoverAll buyingmethodssupportedby our systemsand organisation8.4kSoftliners delivervalue tocustomers 4kof them aretechnologistsand developers20acquisitions since 2014to expand capabilities andto be closer to customers2
We help organizations to transform and operateefficiently and securely in the digital economyBusinessesWe help develop andimplement digitaltransformation scenariosto grow and acceleraterevenue, increase profits,as well as enabling newmodels for generatingincome and ensuringoverall resilienceGovernmentsWe support a number ofgovernments in theirdigital transformation, sothat better outcomes canbe delivered to citizensand other stakeholdersSocietiesWith digital technologies,we help societies todevelop faster andfacilitate more equality.Technology means moreopportunity. We furtherdiversity & inclusionEmployeesOur relationship is builton partnership withemployees, sharing oursuccess. We offeropportunities fordevelopment, well-paidjobs, and immersion inthe latest digitaltechnologies3
Our valuesand culture1. LeadershipWe strive to be No.1 in the key lines of our business. We take fullresponsibility for our promises and actions2. Customer focusWe create business value for our customers. We are focusedon understanding and solving their issues and helping them withthe next step in their digital transformation3. TeamworkThe team’s success is everyone's success. We are one global team,and we offer long-term partnership to our employees4. InnovationWe know and anticipate market trends. We focuson searching for growth opportunities. We makesubstantial investments in cutting-edgetechnologies and innovative solutions5. Responsible businessWe support the sustainable use of the environmentand development of societies. We observe laws andbusiness ethics. We respect the traditions of everycountry where we operate. We are passionate aboutand committed to maintaining high ESG standards4
We assist our customers around the world withWe have the right resources and competencies, and the global presence to drawon talent and international expertiseWe make sure that customers get business value from the Digital Transformationinfrastructure of any complexity for our customersmeansmajor changes in businessprocesses and modelsof cloud using multi-cloud or poly-cloud approaches alongside our platforms and services Horizontal solutions – similarsolutions, training and education. We help to leverage technology to its fullest extent Vertical solutions – we have hands-onmeans driven by digital technology Infrastructure – the bedrock for applications and data. From datacenter to desktop, we build Cloud – infrastructure as a service without capital investment. We help customers harness the full power Applications – we know how to acquire, build, modernize applications to gain a competitive edgeData – we help customers to manage data, to obtain better insights and to improve return on dataServices – consulting, architecting, development & deployment, implementation, support for all Cybersec – the foundation of our solutions. We protect our customers’ most valuable assetsNext-gen – Artificial Intelligence, data analytics, IoT, etc. We enable customers to gain tangible,measurable return on their investments with impactful innovation from our Digital Labtransformative solutions for organizationsin different industries, required for anymodern business to operateexpertise and extensive knowledge of keybusiness processes in our customers’ ownindustries as well as of the besttransformation scenarios5
Technology Megatrends & ComponentsDigitaltransformationCybersec6k Vendor PartnersCloudsas-a-ServiceHardwareNew technologies and offeringsThe need to understand customer’s requirementsThe need for the “last mile”Future workplaceMobilityAI/MLc.150,000 CustomersServicesNew business and consumption modelsThe need to support installed baseIoTconnected by Softline solutions & services withSoftware& Cloud Big DataSales, Support, Implementation, Training,Marketing, Payments, Compliance,Technical & Business Expertise,Engineering & Talent, Own R&D, SystemsIntegration Digitally transform at scaleBring new solutions into existing landscapeStreamline procurement and processesSecure the enterprise & ensure complianceAccess talent6
Comprehensive services portfolioFull solutions providerSoftware & Cloud HardwareComprehensive offeringMajor established international vendors & innovative vendorsfrom different countries and regionsAdvanced statuses with vendorsSpecialists in licensing, consumption and transformationDelivered as a single procurement, subscription or as-a-Service Hybrid InfrastructureCloud ServicesNext-Gen FocusFuture WorkplaceCybersecurityCustomization ServicesGlobal, secure and effectiveInfrastructure, applications and dataSupporting all stages of implementationSoftline Digital Platform underpins customer interactions and is a key differentiatorE-StoreBilling and provisioning platformCloud management platform7
DigitalMicrosoftSolutionsCybersecurityCloud Solutions& ServicesSoftwareModern HybridInfrastructureTechnicalSupport andOutsourcingPremierServicesLearning eBusiness Solutions:CRM, ERP, BI,WorkflowPurposefulinnovationfor verticaluse casesCAD/CAMIoT &OperationalTechnologyRPABig Data & AICorporateMobilityE-commerce& industryspecific SW8
Customer-first DNA & technology delivery& SW engineering capability 8.4kSoftlinersHighly-motivated and talented teamsincludingAs of March 31, 20222.8k&sales & marketing force bringingour solutions to customers 4 kengineers, developersand other IT specialistsWe bring talent from emerging markets and beyond with the most advanced Long-Term EmployeePartnership Program:Announced Jan 2022 Comprehensive - 100% of employees to be issued shareoptions, including those coming from acquired companies Fair - tenure and term dependent: employees will receiveoptions worth up to 45% of their annual pay each year atthe Board's discretion, when the share price reaches certaingrowth targets Generous - in addition to employees’ regularincome: building a unique, long-term employeecompany partnership thanks to each grant vestingover five years, and allowing employees to spend up to 15% of theirannual income on acquiring shares at a 15% discountwithin Employee Share Purchase Programme84%Latest EmployeeEngagement Index477%3Note: Numbers in purple show combined including Addition from M&A. 2As of March 31, 2021 3Glassdoor as of July 2021. 4From Happy Job research April 2021.Recommendto a friend39
Recognized by customers, vendors, and marketexperts as a reliable, proficient and highly-qualifiedDigital Transformation market leader with 25 years of experienceOur own platforms, innovation,knowledge & experience availableto customers to accelerate theirDigital TransformationOne point-of-contact for all IT needs to solve alltechnology problems, to obtain multi-vendorsolutions & support, and to ensure success in themost complex transformation projectsOur solutions and servicesaddress customer needs acrossthe entire value chainAlways on hand. We know what to do next.We speak your language in almost 60 countriesand in almost 100 citiesThe best talent in the industrythanks to our unique long-termemployee-partnership approach10
Get engaged with Softlinein your market for any ITor digital transformation need Do you have a plan for digitaltransformation? Do you know what todo next? We can help with both Browse https://softline.com for theright solution and the use cases, if youknow what you want or just call uswith your problem Use our website to find the right officehttps://softline.com/about/offices-worldwide Call or email us in your market to get advice,ideas or proposals You can also reach out to our London HQ –hq@softline.com11
WWW.SOFTLINE.COM12
Corporate Profile13
At the centre of Digital Transformation (DX)6 kvendor relationships,covering allaspects of DX150kc.B2B customersto draw DXexperience from1 mSKUs availableto customersFull suiteof DX solutionsfor anyorganisationour platformsfor customers tomanage IT outcomesInternational presence with a focus on emerging markets60c.countriesof operation100c.offices in citiesaround the worldLondonheadquarters of the globalorganisation, incorporated inCyprus, listed at LSE25 years of experiencein the IT market14delivery centres,serving customers24x7 in 13 languagesOur key differentiator is a combination of scale, capabilities & offerings2.2b FY2021All buyingmethodssupportedby our systemsand organisation8.4kSoftliners delivervalue tocustomers4c. kof them aretechnologistsand developers20acquisitions since 2014to expand capabilities andto be closer to customers14
1GeographicExpansion32EMEA16LATAM9APACGlobal leader & innovator in DXsolutions, platforms and servicesChannelling talent from emergingmarkets to where the demand is23PortfolioExpansionSalesChannelExpansionSW Services HW Cloud DX & CyberVerticalKnown for employee-companypartnerships with 20,000 employeesOperating in 100 countriesPlatform for consolidation of thesectorDirectIndirectE-commerceSource: Company data as of 31 September 2021. RoE Rest of Eurasia.Note: 1ActivePlatform as key component of the digital platform sales channel.Digital platformSector leader in ESG & ComplianceDream 2.015
IPO day – 27th of October 2021Softline gained favorable coveragefrom equity analysts:During the IPO, US 400mn was raisedBankRatingTarget PriceCyprus-registered Softline is primary listed on the LondonStock Exchange Ticker: SFTL ISIN: US83407L2079J.P.MorganCredit SuisseNeutral 8.5VTB CapitalBuy 15The funds received will be used for acquisitionsand organic investments (80:20) to support growth strategyBeing public helps to attract and retain the best talentAnalysts rank Softline as a global IT solutions provider peered withCiti ResearchGazprombankSBER CIBITI CapitalAverage TPOutperformBuyOutperformBuyBuy 8.3 11 9.7 10.79 13.6 10.98For more information, please visit:https://softline.com/investor-relationsOr email ir@softline.com16
Creative, focused, and all about actionFocusing on relevant UN SDGsOur Environmental Policy purpose is to ensureenvironmentally sound and sustainable developmentof the company in the short and long-term and tominimise negative impact on the environment Adherence to environmental compliance ISO14001 Environmental Management certifieduntil end of 2022 Waste management processes implemented inmajor offices Introducing a supplier code of conduct focusedon Environmental and CSR credentialsOur Corporate Ethics and Compliance Code reflectsour dedication to the preservation of basic rights andhuman dignity in our workplace and beyond.Diversity, equality, inclusion and human rights arekey focus pointsActive community presence in India, Latin America,Europe – supporting education & economic growth84% One of the most advanced governanceframeworks in the sector in the emerging markets Approach to corporate governance complies withall applicable laws, rules, regulations andpolicies Corporate Ethics and Compliance Codeunderpinned by full suite of corporate policiesGetting recognised forachievementsEmployeeEngagement Index We are leaders in compliance in the sector 4 INED places out of 7 Board Director seats Unwavering commitment to compliance andethical and responsible businessAwarded the Microsoft CommunityResponse Award for 202117
WWW.SOFTLINE.COM18
A Deeper Diveinto Softline’s Portfolio19
Starting with leading international vendors:And with the highest partnership statuses defining Softline’s advantage:As of February 202220
GlobalEnterprisesCorporateCustomersof all sizes21
Advise &Design Map out vision ofdemand Delivery and executionroadmapProcure &Purchase Based on vision andobjective procureappropriate solutionfrom vendors Set goal and anticipateoutcome of proposedserviceDevelop& Build Develop offerings tomeet business needsin terms ofcost, quality anddelivery Build, process andservice componentsDeploy &Deliver Deliver offerings andsupport, comply withprotocols Integrate servicesinto customers’ ITinfrastructureManage &Optimise Continuousmanagement ofservices throughoutlifecycles Support andmaintenance to thedaily operationCustomer outcomes Streamlinedprocurement andbudgeting Cost-effective digitalsolutions Compliance andbetter ROIIT consultingSoftware & CloudCustom applicationdevelopmentSystem & networkimplementationApplicationmanagement 83% Customer NPS1Software AssetManagementHardwareSoftline Digital LabSoftware & Hardwaredeploy & supportHosted infrastructureservicessmaller number ofprovidersIT education &trainingVendor management& digital supply chainVertical solutionsServices & changemanagementNetwork & endpointoutsourcing Less complexity – Ability to growprojects asrequirements changeSolutions and ServicesSource: Company data, AMR.1NPS calculated for 2020 based on clients’ responses using international methodology. 2Turnover CAGR 2016-2020 in CCY.22
DigitalCybersecurityCloud Solutions& ServicesSoftwareModern HybridInfrastructureMicrosoftSolutionsBusiness Solutions:CRM, ERP, BI,Document WorkflowTechnicalSupport andOutsourcingLearning ePremierServicesPurposefulinnovationfor verticaluse casesCAD/CAMIoT &OperationalTechnologyRPABig Data & AICorporateMobilityE-commerce& industryspecific SW23
A single point of entry for the full cycle of digital transformation: from defining opportunitiesto delivering results. Experimentation & innovation with Softline Digital LabDIGITAL INNOVATIONDATA ANALYSISSOFTWARE DEVELOPMENT Research on digitaltransformation trends Identifying client pain points,testing hypotheses Selection and piloting newsolutions Consulting & expertise in dataanalysis Data management methodology Data visualization Building Big Data solutions Tailor-made apps using WWtechnology & vertical industryexpertise Application modernization Resource augmentation fordevelopment, testing & qualityassurance24
Microsoft is the world’s most strategic technology vendor for the digital transformation of enterprises700 Time-proven and successfulMicrosoftCertifiedProfessionals25 Years ofcollaborationIn a number of countries, we are the only AzureExpert Managed Service ProviderMicrosoft Advanced Specializations: Windows Server and SQL Server Migration to Microsoft AzureAdoption and Change ManagementKubernetes on Microsoft AzureLinux and Open-Source Database Migration to AzureMicrosoft Windows Virtual DesktopCloud SecurityIdentity and Access ManagementInformation Protection and GovernanceThreat ProtectionAzure Virtual Desktop Advance SpecializationOne of 10Microsoft globallymanaged partnersworldwideMicrosoft Partnerof the Year 2020 BulgariaBest licensing practicesLSP status in 34 countriesCSP since launch (T1 and T2)SPLA reseller for 8 yearsCambodiaMalaysiaVietnamSecurity Partner of the Year 2021 MalaysiaModern Work Partner of The Year 2021 MalaysiaSecurity Partner of the Year 2021 CambodiaSecurity Partner of The Year 2021 MyanmarSecurity Excellence Award PhilippinesModern Work Partner of The Year 2021 CambodiaWinner of 2021 Microsoft India’s Cloud Champions programme25
Industry-leading security services to improve our customers’ security posture300100 c.Cybersecurity projects implementedSales & pre-sales employeesEngineersValue proposition and differentiationSoftline offeringsWeb servicesprotection140 Web and emailprotectionAntifraud The full range of solutions from Identity management to cloud security Network of Security Operation Centres – Global SOC (Bangalore, India) Comprehensive range of security solutions, on-premises & cessmanagementData networkprotectionComplianceSecurity OperationsCenters (SOC)protecting SMBs and larger Enterprises Established process for assessing, designing, implementation andsupport Maintaining high standards of management with 92% CSI and 90% NPS9001:20152700137001:201626
Cloud-based subscription and delivery5.3kc.Microsoft CSP billed cloudcustomers in 202010kc.Microsoft CSP billed cloudsubscriptions in 2020Softline offerings7k Customers onActivePlatform1Value proposition and differentiationSoftwareas-a-ServiceConsumption ofhyperscale clouds Extensive experienceVendor Partner Programs(SPAL, CSP, VSPP etc.)Vendor and Partnerhosted offers Simple order management and administrationVendor and Partner cloud subscription programmes Streamlined product and solution sourcing, comprehensive selection Scale, access, vendor expertise reflected in competitive pricing End-to-end support Capacity management with27
Cloud enablement, migration and management services500 100 Azure Managed Services ClientsCorporate clientsSolutionsfor businessVirtual office and desktopCAD in the cloudCorporate emailDRaaSVirtual resourcesas-a-Service Digital Platform& Multicloud Automation and Self-ServicesSingle management platformHybrid CloudSLA50 Engineers7DatacentresValue proposition and differentiationSoftline offerings 99.98% Multi-cloud capabilitiesVirtual infrastructure, datacentres and serversPrivate cloud, cloudbackupSovereign clouds Device asa Service Dedicated serversCo-locationHardware as-a-Service Unified public andprivate cloudmanagement interfaceSSO access,infrastructure templateeditorCloud resourcemanagement toolsAggregate billing,quotas, and costanalytics per managedcloud Expert, Advanced or Premier status in all major clouds Proprietary cloud and Data Centre network Mature, scalable processes, high SLAs Global Delivery Centre & Cloud Support Centre Own public cloud28
Seamless procurement and provisioning of software at scale25 yearsThousandsExtensive licensing experienceof software vendorsSoftline offeringsSubscriptionAs an alternative to conventional licensingValue proposition and differentiationLicense &Software delivery Licensing at optimal costSoftware Asset ManagementConsultingSubscription Flexible pay-per-use modelHigh reliability, SLACompliancePrograms forService Providers Microsoft SPLA and CSP T2VMware, Citrix, VeeamSmart licensing Broad selection of offerings – from several thousand vendors Seamless software purchasing and catalogue managementpowered byE-Store and Local support, services and delivery capabilities Competitive pricing in local currencies Global Alliance network of partners29
From datacenter to the edge and with related services250Projects per yearDatacenters,HVAC Air conditioning,uninterrupted powersupply Smart structuredcabling systems Dispatching Video surveillance andanalytics200 Engineers employedBasicInfrastructure Compute and storage –design, delivery,configuration andcommissioning Basic services (AD,networking services, fileservices, certificationservices, printing, email)82Post sales supportcontractsNetworkingInfrastructure Switching, routing,load balancing Wi-Fi networks Enterprise telephony Call centers Unifiedcommunications,video conferencing200 Hardware vendorsVirtualizationITSM Server and storagevirtualization Automatic servicemanagement Network virtualization Business continuity, disasterrecovery, backup Desktop virtualization(VDI/VDI 3D) Applicationvirtualization Service Desk Availability andperformance monitoring,configuration management30
Delivering managed services to customers of all types globally8000 Customers receivingoutsourcing andtech support400 certified engineers200 vendors supported Softline offers multiple types of technicalsupport: basic, incident-based, optimal, andresource-based Unified online technical supportWe provide round-the-clock multi-vendor technicalsupport and solve cross-vendor problems Full coverage across all time zones, follow-the-Sunoperations Maintenance of entire customer infrastructure Finding solutions for cross-vendor problems31
A suite of services for Microsoft technologies aimed at increasing the level of infrastructure maturityand stability, as well as performance and security. Services are packaged, deliver a specific result andoutput value, and have a defined implementation timeInfrastructure assessment for compliance withbest practices and vendor support requirementsBusiness systems performance analysis andmonitoring optimizationDevelopment of disaster recovery plans andalignment with SLADeep technical learning. In-depth specializedseminars with lab workDedicated expert support (regular on-site supportthroughout the year)32
A reliable business partner in corporate training for the development of employeecompetencies and training professionals in business and ITSoftline Academy IT create, develop, and deploy bespoke corporate training solutions for different aspects of digitaltransformation, and can deliver innovation in corporate EdTechVendor authorizedIT trainingSystem administrationCybersecurity anddata protectionCAD & ModellingOperating systemsIT managementDigital cation examinationNetworkingSoftware developmentBackup & RecoveryCustom training plansProductivity &Collaboration andtestingBusiness Analytics, DataScience & Machine Learning33
Our practice for controlling and managing software and ITassets is world-class. We follow assets through their lifecyclefrom budgeting to decommissioning using specialized toolsand dedicated rolesDITO as-a-ServiceManagement of software assets without the need to purchasespecial software, overload infrastructure, or to involve personnelRegular updates on: compliance of installations and licenses software usage statistics, including cloud applications analysis of hardware operation analysis of the current state of cybersecurity the cost of ownership of software and cost reductionrecommendations opportunities to reduce technological and legal risks infrastructure transformation opportunitiesGerman Softline AG is part of Softline andis a Gartner-recognised specialist in SAMand ITAM with 200 consultantsSpecialized SolutionAssessment projectsSA Modern WorkplaceInfrastructure assessment for evaluating efficiencyin cloud usageSA CybersecurityThe analysis of cybersecurity threats relating tosoftware licensing and renewalSA Data OptimizationIn-depth analysis of the server environment, usageand licensing of SQL ServerSA Infrastructure OptimizationAnalysis of the usage of desktop and serverapplications34
A modern workplace with the full suite of supporting servicesfor an agile, mobile, secure and productive workforce1000 projects completed200 certified engineers70% adoption ratefor MS Teams Full suite of solutions and services for FutureWorkplaceMigration and Deployment Services withembedded security and device managementRelevant advanced statuses from Microsoft,Google, Zoho, MyOffice, Adobe, Citrix, etc.Training and Management of ChangeDevice and enterprise connectivityOngoing support & Service Management35
Real project experience and best global practicesWe help with Reducing costGrowing salesImproving client relationshipsRaising qualityAccelerating business processesOur services Business process analysisSolution development,implementation, migration,and customizationManagement of ChangeElectronic document workflowand business process automationPortal solutionsStream documentand data inputElectronic archivesBusiness IntelligenceProject managementWarehouse Management SystemsRemote work facilitiesCRM36
A capability available to customers to co-innovate in the most important domains in their industries forthe most impactful business outcomes. This is the next frontier of the Digital TransformationCAD/CAMArtificial IntelligenceFull suite of tools and services for automating allaspects of industrial design and engineeringServices to improve return-on-data for enterprises. Designing,deploying and running artificial intelligence systems fordecision-making and automated actionsIoT & OTCorporate MobilityDigitizing operational technology (OT) and improvingoverall industrial operations, cost of maintenance andsafety with the Internet-of-Things (IoT)Architectures, tools and services to build, secure and runcomprehensive corporate mobility infrastructure forenterprises of all sizesRPAE-commerce & industry-specific SWImproving the efficiency and velocity of businessprocesses through Robotic Process Automation usingbest-in-class tools & methodologiesA number of tools and platforms for technology vendors to buildand manage e-commerce presence. Merchant-of-Record servicesfor software vendors in dozens of countries internationally.Specialised SW is available for FinTech and EdTech markets.37
Major established international vendors & innovative vendors from different countries and regions Advanced statuses with vendors Specialists in licensing, consumption and transformation . ERP, BI, Workflow. Technical Support and Outsourcing. Learning and Certification. Asset Management, DITO Future Workplace. Digital.
