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HTheummingbirdThe Villages Regional HospitalAuxiliary FoundationVol. 7 May 2015News forVolunteersNo. 5The VillagesRegional HospitalTo improve the health and quality of the life of the individuals and communities we serve. TVRH is a not-for-profit facility!Auxiliary FoundationMessage from Our PresidentCafeteria UpdateI’m in hopes that by the time that you read this the cafeteria will finally be open. Unfortunatelythey have missed two deadlines. As in about everything, there are things beyond their control,and we just have to adjust and try to be patient.Auxiliary “Headquarters” UpdateJim LemonTVRH AuxiliaryPresidentThey are working on our new Office area for the Auxiliary Office, Public Relations andVolunteer Placement Office. I still have not heard of any proposed time frame but at this timeI am afraid to believe any date anyway. The Day Captain Office will remain where it is. We arestill working on the plans for the Café/Gift Shop area so that will not begin forawhile yet.Our Auxiliary is now on the web!Foundation/yriailxuTVRH AuncheonLnioitngRecoAwards &15, 2092yaM,Friday2:00 p.m.11:30 a.m.CenterSavannahVillagesehTdraista BoulevVaneuB5154The Auxiliary Section on the cfhalliance.org website is now up and running. Thismeanswe. haveto do ofis swipecards“PARTNERwithallus.in supportYOURourhospital”and it will plug in our time from any ofthe kiosk areas. We can also direct ourfriends to the website to easily find anapplication to volunteer, and enterhours served when you work outside theoffice, and find The Hummingbird!. Justgo to www.cfhalliance.org. At the topthere are a row of drop menus. SelectAuxiliary and choose na or VLtaeM:sctionMenu Selellselection caunemruoy2nd provideaPV2)751-862S5R3(,eToicffCaptain’s OyaDHR20, 2015yTVaM,yasdby WednePage 1We still are in need of200 more volunteers.Please spread the word.Thanks for all that you do. Jim Lemon, Auxiliary President
OUR MAY 2015 VOM is .JoanSloanFront DeskJoan works the information desk in the front lobby,delivers newspapers to the entire hospital and acts as anAmbassador as needed. Bob Messing, nominated herfor VOM and he says: “Joan is the most upbeat, outwardpersonality, positive volunteer I have ever met and withher Irish accent which is the icing on the cake, makesher outstanding.”1451 El Camino Real,The Villages, FL 32162352-751-8176The Hummingbird is a publication ofthe Villages Regional Hospital AuxilaryFoundation. The information within thispublication is designed to communicate andinform the staff and volunteers. The editoralstaff reserves the right to author, edit, or denymaterials submitted for inclusion.Feedback: We need to know what you think,what you want to hear, and what you are upto. Send email to the Editor.Newsletter Editor: Shari KumlerProofreader Sarah RalphThis newsletter is dedicated to thehardworking volunteers at the VillagesRegional Health System.Elected Officers:Jim Lemon - PresidentLou Emert - 1st Vice PresidentShelly Morjoseph - 2nd Vice PresidentRita Montroy - Recording &Corresponding SecretaryJan Kumpan - Historian/ParliamentarianThe Auxiliary Office, 751-8840, is staffed onMonday 12-4 pm by Mike KauffmanTuesday 8-12 am by Lois LaabsWednesday 12-4 pm by Mike KauffmanThursday 8-12 pm by Jan KumpanContact the Auxiliary OfficeThe Day Captain’s Office, 751-8622 is staffed8:00 - 4:00 pm, Monday-Friday and9:00 am - 1 pm, Saturday and Sunday.The Auxiliary Foundation Office,751-8871, is staffed Monday through Friday,9:00 am-2:00 pm.nChangeWe won’t let it“Ruffle Our Feathers”Joan applied to volunteer when the hospital was beingbuilt. She says that she kept calling and didn’t get a call back for so long that shewas afraid they didn’t want her. (Can you imagine?) She worked with TheresaMcFadden at the east campus for many years, and then she was asked to startpatient admittance. So she worked by herself with no desk. It has evolved intothe department it is today. She stepped down from leadership and is contentto come in on Thursday mornings to work with the “best crew ever” to deliverpapers and guide people to their destinations.The accent . Joan’s family moved from Ireland to Ontario, Canada 55 yearsago where she met her husband, Jim. Joan and Jim married and moved toBoston. They moved to The Villages area 17 years ago. They have 4 children, 8grandchildren, and their first great-granchild on the way. Thank you Joan for allyou are and all you do.A hospital Wow story!“I was recently a patient in the cardiac wing of TVRH after having a valvereplacement by Dr. Tim Moore. From the time I arrived to the time I wasdischarged four days later, I felt totally comforted by those caring for me. Thankyou from the bottom of my heart for such outstanding personnel. I give yourhospital an A and I plan to tell others!”hospital tours availableDeidre Rosemond, the PatientNavigator, for the AuxiliaryFoundation of TVRH is nowconducting tours of the hospital.If you see her in action, just smileand wave. We’re a friendly group ofvolunteers!See page 7 to learn more.Page 2
Kudos toOur Volunteer AidetWe still need more volunteers to reach our goal of 1,000, that is true.But I would be greatly remiss if I did not acknowledge the wonderfuljob our Villages Daily Sun Newspaper has done to help us try toreach our goal. Without their help, we would not be anywhere nearthe numbers we have reached. They have done a wonderful job ofkeeping the public aware of our need both in articles and in publicnotices. Our application question shows that most applicants come tous from reading the Sun so we hope that they will continue to supportus because they are the most direct means to attaining our final goal.Many thanks Villages Daily Sun.a Carol HughesDirector of Public Relations, TVRH Auxiliary/FoundationWELCOMETEEN VOLUNTEERSThis is the time of year when we start getting an influx of teens whowant to volunteer at the hospital. A number of these teens are hopingto go into the medical field. Others are just trying to get the requirednumber of community outreach hours to complete their collegeapplications. This year we are establishing a new process to bring theteens on-board.iWe anticipate that this new process willnot only be more efficient and effective,but will bring TVRH teens that arededicated to doing a great job.If you have questions, please contact theVPO at 751-8176.Page 3Introduce Yourself Depending on the situation and theplace you are in . State your nameand your role at TVRH.Highlight skills and expertise of selfand other healthcare team members.deExplanationtThank YouOver the next couple of weeks, Volunteer Placement Office (VPO)representatives will be contacting the high schools to make them awareof the volunteering opportunities for teens at TVRH. VPO currentlyhas a date scheduled at the Charter School to be on-site and talk withthe students.Hopefully soon you will be seeing a number of teens volunteering invarious department within TVRH. Follow the 10 – 5 rule: at 10 feet smileand acknowledge and at 5 feet speak. Smile, make eye contact and greetthem in a pleasant manner .If theylook confused or they are looking forsomething, ask if there isanything you can do for them. Anytime you see someone looking fora sign that means they are probablylooking for something and could usesome help. NEVER ask “How Do You Feel”, youknow they are sick or nervousbecause they are in the hospital.DurationOn May 16, we will be having a one-day session for teens that willcover the interview, placement decision, ATM/TB tests, and anorientation. A new application has been developed for teens whichnow requires that they be 15 years of age, have a Parental Permissionform completed and submit two Letters of References to us. We believethat this will impress upon the teens the seriousness of the commitmentthey are making to the TVRH Auxiliary and volunteering.Currently there are a number of positions open within the Hospitalthat could be filled with teens. The timing is also advantageous for theteens to fill in for snowbirds while they are back home for the summer.Acknowledges the Patient and/or Visitor: Depending on the situation and theplace you are in .Give the Patient/Visitor a time expectation, even if it is justa time for your return. Keep patient/visitor informed as to the amount oftime a procedure or process will take. If you don’t know the procedure/process time see if you can find out.Never guess, ask someone in theknow. If there is a wait time give them thetime expectation of that wait. Depending on the situation and placeyou are in .Keep patient/visitorinformed by explaining process &procedures. Assist patient/visitor to have a clearexpectation of what will be occurring. Get correct information from the properperson. Thank the patient/visitor for choosingTVRH. Express appreciation that they havechosen TVRH as their Health CareFacility. Ask if there is anything else you cando for the patient/visitor before ending
1st Quarter Milestone Hours for 20158000 HoursJoseph Stec6000 HoursSandy Nusbaum4000 HoursSandy Murphy2000 HoursMildred StraussJacqueline Salus1000 HoursMary GentileJudy FloodMargaret (Jeanne) WandallJune WatkinsBernadette YoungbloodWilliam ChallengerMary BakerShirley Akers500 HoursNancy PeschonFreda PfeifferCarl WoodwardDavid MaxfieldPatsy RidenourVirginia IntemannElaine NelsonCynthia SilvestrucciMarilyn BrandtMargaret SkiecziusCarol McDougallPatricia CerarMargaret (Maggie) JaegerHershel ChapmanDoris GrassiPhyllis JessupDeborah BallardMadeline DaviauxJoseph LawRobert Irvine300 HoursCarol ZoellnerVera PitelMarie LeHiveHorace FrantzHoward GlittBernie HarkinsMichael MulcahyNancy MeyerSkip DolanBarbara BiggsJudith TerracianoKay PallasLuAnn SchiffFlorence Howard-ShortinoPosie ClymerJoani BolandCecil BiggsPenny LisleElizabeth FlotteJohn DrewesRita RolandDoris BouffardDennis HartmanSandy BhatiaFrancine BrooksJanet HavilandDonald Bucklew100 HoursRuth Ann DiMareBonnie CoffeeBarbara ZurzoloAnna Marie Blackwood-MuenchDavid R. NelsonLeonard AlperEdward CarboneRichard TisovecJames NyeRobert MessingTim HulenNancy LampitocAnn FarielloJoAnn HanebrinkJanice PetersMary Ellen DoyleBeverly KennedyRonald DavisKaren DamkohlerYvonne Blake-HarraghyKaren GoodBarbara BrechtShirley GossardArlene NallPamela BushmanJason GuionCliff CableRichard NunanSarah GrayJames YoungbloodWilma JamiesonDennis RickerCathryn ShuartGerry StanleyKaren (Kay) GlessnerSherry Denise JohnsonRosemary BealesLois FinleyDonna HokeBrownlie GrahamDick DavieLynn SilvisCarol ThomasRogers FlaniganPamela Monique MarchantGeorge JamiesonMartha TroneSusan MatzaLinda TraversLinda LorgeAmanda ClarkHelen KupiecJonathan PetroneTramaine WalkerWhile visiting your favorite vendors, ask them if they mightbe interested in offering a discount to TVRH Volunteersand become a “Friend of the Auxiliary” if they are,contact Carol Hughes (302)222-3621. She’ll take it from there!Page 4Friends ofthe AuxiliaryFoundation –Who Support OurMembersBob EvansFirehouse SubsSakura JapaneseRestaurantJohnny RocketsHoneybaked Ham CafeTierra Del SolCity FireRemember to Use Your Restaurant Coupons!Special recognitionsBilly’s CafeBravo PizzaGator’s DocksideIHOP RestaurantSonicChina BuffetKoyame Asia Expressblu spoonMargarita RepublicSam’s St. Johns’Panda ExpressBamboo Bistro AsianFusionJersey Mike’s SubsSubway on Bella CrusAy!JaliscoTakisFirst WatchCody’s RoadhouseTooJay’sOllie’s Frozen CustardLuiginosMoe’sRJGator’s
ATM schedule and datesfor AprilFOR NEW VOLUNTEERS& GOLF CART DRIVERS(both new and existing)Tuesday, May 5 and May 19FOR ANNUAL VOLUNTEERSAny Tuesday. keeping in mind that it may bequicker if you can avoid coming in on the same days asNew Volunteers and Golf Cart Drivers - that is up to you,however.The location: East Campus3rd floor Computer RoomThe time: 8:00 to 11:30 am.It is mandatory that every volunteer berecertified annually during their birth month.dPost-eNotesFROM THE DAYCAPTAIN’S officeNotary Servicewill now be available on Tuesdaysor Wednesdays between 10:00-12:00noon for volunteers and employeesin the Day Captain’s Office.If anyone has an interest in becominga sub or future Day Captain to see Barbara Lovettor Jeanne Rogale for more information. The firstrequirement is to have been a volunteer for a least oneyear. Barbara Lovett, Day Captain ChairmanWhat a Great Idea!The Musician Department had a get together on Fridaythe 17th at Burkes BBQ on 466A. It was very wellattended and was a good time for everyone to meetother people in their department. That is also one of thegoals of our annual “in service” meetings.Jim Lemon, our president, thinks it is good to meetnew friends with a common interest. He would like tosee more departments attempt this same type of event.Since becoming a part of our Auxiliary the Musicianshave blended in and added much to our Auxiliary andthese “get togethers” are just another good idea thatthey have started. Thanks and applauds to them.STAY TUNED Grand Opening Soon!After what seems like years, we are getting near the end ofour refurbishment of the new building (YOTS2) for Ye OldeThrift Shoppe. The contractor is finishing their part and soonthe internal work ofsetting up displays,moving merchandiseand retrofitting YOTS1will begin. The Shoppewill be closed for abouttwo-weeks during thiswork and will re-openwith a Grand Openingin late May.The new space will almost double the amount of retail spaceand allow us to take donations of larger furniture items tosell. This expansion willalso allow us to haveall the merchandise forseale on the ground floor– no more stair climbingfor customers.As more and morere-sale and thriftshops open in thearea, there is plenty ofcompetition, but weare confident that thecommunity understandsthe uniqueness of ourShoppe and appreciatesthat ALL of our profits go to our local hospital.Ye Olde Thrift Shoppe is open Tuesday thru Saturday from 10:00a.m. to 4:00 p.m. and is located at 106 W. Lady Lake Blvd. just twoblocks south of the CR 466 and US Highway 441 intersection. Formore information call us at 352-259-5853.Page 5
Our TVRHPartnering DonorsFoundation NewsA CORRECTION!!Last month, I introduced Deidre Rosewood to you, only Iused the wrong name.www.honeybakedstore.comShe is Deidre Rosemond! So sorry Deidre.www.cvcfl.comDeidre is our new Patient Navigator working from theFoundation Office. She is a special representative to ourdonors, which is what our Foundation is all about .www.thevillages.comLet’s begin by listing the donor options:www.nashpm.comPartner Recognition www.Robinsmorton.comBetter By A Long leesar.comwww.ruggiewealth.comIndividual SponsorsBob GriffinDr. Maen HusseinJohn RableyMaryAnn & Evan RichardsPam & Jim Smothers 100 per Brick in Sharon MorseCelebration Garden 250 nameplate on Tree of Life and Love 500 Friend 1,00 Sustainer 2,500 Caregiver – Touchstone Society 5,000 Supporter 10,000 Believer 25,000 Achiever – Royal Palm Society 50,000 Healer 100,000 Nurturer 250,000 Benefactor 500,000 Fellow 1,000,000 Philanthropist One free family member meal each daywithin our TVRH facilities Discounts on additional meals inTVRH facilities (10 percent) Discounts on flowers and gifts in ourgift shop (10 percent) Preferred hospital parking Personalized hospital admission A Patient Advocate through theFoundation Office Recognition of your family on theFoundation’s website Annual recognition dinner andinvitations to special eventsTouchstone SocietyThe Villages Regional Hospital AuxiliaryFoundation has been a touchstone ofleadership and support for the importantwork of healing in our community.Our Touchstone Society is a uniqueVIP program for special friends andtheir families who are touchstonesof leadership and support for ourFoundation.For a single donation of 2,500, thisannual giving program offers donors andtheir families the opportunity to establishan annual gift-making relationshipwith the hospital and earn VIP benefitsthroughout the year. Members (andfamily members living in their household)are entitled to the following benefits: Upgrade to private patient room (whenapplicable)Page 6This is where Deidre comes in. It is herresponsibility to ensure our Touchstoneand Royal Palm friends have noproblem getting the benefits they werepromised for their donations. Deidrealso conducts tours of the hospital byappointment.Our Royal Palm Society is TheVillages Regional Hospital’s mostprestigious patron recognition. RoyalPalm Patrons are those whose cumulativegifts or pledges to our foundation havereached 25,000.These unrestricted gifts to the RoyalPalm Society are utilized where theneed is greatest and help advance ouroverall programs and outreach to ourcommunity.(continued on page 7)
(continued from page 6)Royal Palm Patrons enjoy a camaraderie and sense ofmission. They are to be acknowledged and celebrated fortheir generous support with a series of honors, hospitalprivileges and special invitations. Patrons may participatein exclusive functions throughout the year, and eachhospital offers VIP patient privileges to Royal Pal Patronsand their dependent family members.VIP patient privileges: Royal Palm Society membership card: We providethe a card identifying them as a member of this elite circleof friends. Royal Palm Patrons and their dependents willreceive the private number of our Royal Palm liaison. Personal patient representative: Our Royal Palmliaison will assist in coordinating your personal serviceand expedite administrative procedures, requests, preadmission assistance, etc. Personalized admission and registration: At bedside,when possible. Physician liaison: The Royal Palm administrator cancollaborate with the designated physician liaison. Preferred parking: Privileged parking for all RoyalPalm Patrons. Emergency care: Royal Palm Patrons who visit ouremergency department will receive care from members ofour superb medical staff. Every effort will be made topromptly notify your Royal Palm liaison of your arrival.Whenever possible, please let the emergency registrarknow you are a Royal Palm member or show your RoyalPalm Society card. Upgraded rooms: When your medical conditionpermits it, you will receive preference for an upgradedroom whenever available. Special hospital amenities: The Villages RegionalHospital Auxiliary Foundation coordinates specialamenities, including gourmet meals (when medicallyallowed); guest trays; fruit baskets; robe; flowers;newspapers, and magazines. *Privileges and amenities aresubject to change.Royal Palm patrons also receive special honors andprivileges, including: Plaque dedicating a patient room or other facility. A distinctive Royal Palm patron plaque signifying yourelite commitment. Permanent recognition on our donor wall. Special VIP invitations to all The Villages RegionalHospital Auxiliary Foundation events. Public recognition and photograph with Patron’spermission.The Auxiliary Foundation mission statementTO RAISE FUNDS AND CREATE AWARENESS OF THE SERVICES WhicH OUR HOSPITALPROVIDES TO MAINTAIN AND IMPROVE THE QUALITY OF PATIENT CARE.The Auxiliary and the Foundation work as a team to support The Villages RegionalHospital. The Auxiliary Volunteers fill positions at the hospital to serve the patients, their effortssave the hospital approximately 1 - 2million/year. The Foundation raises funds by solicitingdonations and community business support, and overseeing fundraising events to meet the financialneeds of TVRH.TVRH NEEDS 200 MORE VOLUNTEERS TOCOVER ALL THE NEEDS THE NEW EXPANSION BRINGS.Page 7Help Us Recruit!!
The Sharon L. MorseCelebration GardenThe name of the garden has changedfrom Memorial Garden has a newname.In order to encourage more peopleto participate in being a brick donor,you can celebrate whatever youchoose, a great friend, an anniversary date, a birthday, even your pet! Thepossibilibites are endless. We have space for 4,000 bricks, to date, about 1,400 are sold.Two volunteers retireEFFIE MILLERDuring the 13 years that TVRH hasbeen open, thereare maybe adozen AuxiliaryVolunteerswho have hada significantimpact on thedirection andsuccess of the Auxiliary – well EffieMiller is definitely one of those.Effie joined as an Auxiliary volunteerjust as the hospital opened in thesummer of 2002 working in the EDAdmit area. She became involved infundraising shortly thereafter andhelped launch the first significantfundraiser – a cookbook called“Sharing Our Best”. She agreed tobecome Treasurer of the Auxiliaryin 2006 and then served in thatDean WagnerDean was one of our first DayCaptains. Dean volunteered in CitrusCo. at the hospital there until movingover to our hospital. You could alwaysexpect a smile when you checked intothe Day Captains office on FridayMornings. Dean was a very goodfriend of Jim Lemon’s and Jim willrole for the next nine years! In theearly days, Effie had to educate usall on the importance of includingour 501(c)3 tax identification on alldocuments and the dangers of callinganything a “raffle.” (It’s definitely ano-no to have a raffle in this state –it’s considered gambling without alicense).In the summer of 2008, Effie was partof the four-person group who weretasked with the job of implementinga thrift store to raise money forour hospital. She assisted in thecreation of a pro-forma to forecastthe potential cost and revenue fromthe store. In fact at the time, Effiewas one of the few people who evenunderstood what a “pro-forma” was.This store became “Ye Olde ThriftShoppe” and she continued hersupport of the project with monthlyreports of expenses and profits untilmiss their conversations. Dean, likeJim, was originally from Michigan,so they had many discussions abouthome.Dean has been married to his lovelywife for 61 years. Their health hasbeen failing as of late and Dean felt heshould resign.Page 8her recent retirement. She also servedas Comptroller for all the Hearts forOur Hospital galas the pasts sevenyears.But probably the most significantthing Effie did for the Auxiliarywas establish an accounting systemthat has been able to grow andsupport the expanded scope of ourfundraising, including the creation ofthe Auxiliary Foundation. She servedas the Treasurer for the AuxiliaryFoundation during the first yeargetting the new organization startedwith the implementation of rigorousaccounting controls.Effie will be happily reading books,playing Bridge and enjoying somefree time in her retirement, but wewill miss her passion for excellenceand her mischievous delight whenreceiving a check for the Auxiliary’sfundraising efforts.Our AuxiliaryOfficers and theFoundation Boardwill both missthe contributionsthat both of thesevolunteers made for along period of time.
Newsletter Editor: Shari Kumler Proofreader Sarah Ralph This newsletter is dedicated to the hardworking volunteers at the Villages Regional Health System. elected officers: Jim Lemon - President Lou emert - 1st Vice President shelly Morjoseph - 2nd Vice President rita Montroy - Recording & Corresponding Secretary Jan Kumpan - Historian/
