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BS 11000Collaborative Business RelationshipsProduct Guide

BS 11000 Collaborative Business RelationshipsWhat is BS 11000?In business, as in other walks of life, teamwork can pay realdividends. Companies that work together can often achievemuch more than they can achieve alone.The questions are:What’s the best way forbusinesses to collaborate?How can they mosteffectively work together?That’s what BS 11000 is all about. As the successor tothe PAS 11000 management system standard, BS 11000provides a framework for collaborative business relationships,to help companies develop and manage their interactionswith other organizations for maximum benefit to all.Using an eight stage approach, the framework is designedto enable organizations of any size and sector to applybest practice principles to its own ways of working,to get the very most out of its business relationships.2

bsigroup.comWhy implement BS 11000?Every company wants to enhance itscompetitiveness and performance. At thesame time an organization will want toprovide added value for its customers.BS 11000 will help organizations do justthat, by sharing knowledge, skills andresources to meet mutually defined objectivesand deliver new and higher levels of value.Collaborative business relationships can take many forms: Strategic business partnerships: private or publicBS 11000 – The first standardfor collaborative workingBS 11000 is a two-part standard developedby BSI with industry and government andprovides a framework to support collaborativeworking relationships.Part 1, BS 11000-1 contains the requirements and principlesof effective collaboration - the key stages Supplier relationships Consortia and alliance partners Shared servicesPart 2, BS 11000-2 provides additional practical guidanceto aid implementation of 11000-1 Collaborative procurement Divisional relationships Client or customer relationshipsAnd remember, BS 11000 is designedto test your organization’s collaborativecapability and does not, therefore,require your partners, suppliers orcustomers to be certified as well.3

BS 11000 Collaborative Business Relationships“BS 11000 gives us the strategic frameworkto develop, with our key suppliers, the policiesand processes, the culture and behavioursrequired to establish successful collaborativerelations and to drive continual improvement.Maintaining collaborative business relationscan only lead to benefits for Network Railand its suppliers, for the rail industry andfor Britain.”Simon Kirby, Managing Director, Network Rail Infrastructure ProjectsBS 11000 will help an organization: Identify how relationship managementcan help achieve its business objectives Evaluate the benefits of entering intosingle or multiple partnerships Select the right partner tocomplement its objectives Build a joint approach basedon mutual advantage Develop added value fromthe relationship Measure and maintain maximum benefit Develop and execute an exit strategy4

bsigroup.comBenefits of implementing BS 11000Partner integrationThe standard creates a robust frameworkand a neutral platform for establishingeffective collaborative programmes formutual benefit. Its core value is commonalityof application between delivery partners andbetter integration and integrity of supply chains.Establishes the foundations for partneringBS 11000 was developed through pan-industryinput and thus is not sector specific thereforeproviding a basis for broader adoption andengagement. The standard provides a commonfoundation and language for relationshipsbetween the private and public sector.Improved partner selectionBS 11000 provides a basis for benchmarkingthe collaborative capability of organizationsboth internally and externally. BSI’s independentassessment will enhance partner evaluationand selection and help establish marketdifferentiation.Improved risk management and confidenceThe standard specifies a consistent yet flexibleapproach which provides a foundation forrepeatability across programmes and increasedopportunity to focus on developing value.Baseline for improvementConsistencyProof through independent assessmentand certificationBS 11000 helps improve customer confidenceand encourages organizations to focuson developing more effective joint riskmanagement programmes. These can berelated to both the challenges of specificprogrammes as well as those linked torelationship aspects of collaborative working.Enhanced focusThe standard provides a consistent andstructured approach for the integrationof collaborative working within operationalprocedures, processes and systems.BS 11000 establishes a baseline to supportresource development and training asenhanced skills and inter-changeability ofpersonnel will increase collaborative capability.Organizations adopting the principles ofBS 11000 can choose to have BSI assesstheir compliance with the standard, andissue a certificate to that effect. Not onlyis this proof to stakeholders that bestpractice is being followed, but the rigourand independence of the processguarantees consistency of implementationwhilst driving continuous improvement.5

BS 11000 Collaborative Business RelationshipsThe BS 11000 model: An eight stage approachBased on an eight phase model, BS 11000 enables organizations to focustheir efforts from concept to disengagement:123456786Awareness – how does relationship management fit with your business objectives? This initial phaseof BS 11000 will help you identify a clearly-defined rationale for proceeding that’s consistent with youroverall business objectivesKnowledge – this phase helps you establish a platform of knowledge on which to develop a programmefor building relationshipsInternal assessment – before defining what you expect of others, it’s important to understand yourown capabilities. By recognizing your own strengths and weaknesses you’ll ensure that you makebest use of the abilities of your business partnersPartner selection – designed to help you identify and select suitable partners, this phase assesses notonly the performance aspects of each collaborative organization, but also the way in which the twopartners can work more closely together for mutual benefit. It’s worth noting that this phase can beused to identify internal groups that could work more closely together, as well as external partnersWorking together – having selected a potential partner, you need to establish a way of working togetherto mutual benefit. This phase is designed to help you agree a formal foundation for working together,and includes contractual frameworks or agreements, roles and responsibilitiesValue creation – this phase helps you maximise the value derived from a partnership by creating anenvironment where those involved are encouraged to contribute new ideas or alternative approachesfor considerationStaying together – to ensure a partnership is maintained at its most effective level, a range of mutuallyagreed measures should be implemented to help maximise effectiveness. In this phase continuousimprovement is addressed as well as developing a dispute resolution processExit strategy – the final phase provides guidance in defining an exit strategy at the outset of a collaborativerelationship which helps to define the parameters of engagement for the relationship itself. It will alsohelp to ensure that all personnel fully understand their roles, and that disengagement at the end of thecollaboration is mutually respectful

bsigroup.comKey activities within theeight stage therValue creationStayingtogetherExit e creationprogrammeOngoingmanagement,monitor andmeasure therelationshipDevelop andmaintainjoint exitstrategyIdentifybusinessobjectivesand tnersEstablishorganizationalstructure, roles,responsibilitiesand processesDefine for therelationshipIdentify tegy,business caseand vementteamMaintainbehavioursand trustMonitorand ehavioursEstablishinitial lishpartnerselectioncriteriaEstablishjoint riskmanagementand exitstrategyEstablishlearning fromexperienceManagedelivery nUndertakeinitial h riskmanagementprocessesEstablish andimplementaction planSelect ationprocessManage issueresolutionand monitorjoint exitstrategyEvaluatefutureopportunities7

BS 11000 Collaborative Business RelationshipsCase StudyProfiting from partnershipsPera builds strong relationships beyond the UK, where partnersoften struggle to succeed.Management consultancy Pera helpsbusinesses and governments createemployment and sustainable businessgrowth by providing expertise and training,transferring knowledge and improving theskills of a country’s workforce. As well assignificant projects in the UK, it has workedwith several partner organizations to delivergovernment programmes overseas, whereit was not viable or good value to fly outUK-based staff and instead it has neededstrong local partners to deliver services.Pera was the first UK managementconsultancy to become certified to thepartnership-working standard BS 11000,which is recognized internationally asthe framework for collaborative businessrelationships. “Having the standarddemonstrates that we’re committed toworking collaboratively with our partnersto make an impact,” says Ben Wilson, Pera’shead of organizational innovation. “We’re amedium-sized organization, but the standardallows us to punch way above our weight.”For example, working with the JordanianChamber of Industry and the JordanEnterprise Development Corporation,Pera has provided a blend of trainingand consultancy to help nurture innovationacross a wide range of businesses.“Delivery partners leverage our brand andrelationships, so our reputation is at stake,but this makes for more effort by all partiesto make it work,” says Wilson. “BS 11000,he adds, provides structure and disciplinedrecord-keeping, making it quickly transparentif things are going wrong. It creates moreopenness and honesty than you’d get witha traditional contract.”“Delivery partners leverage our brand andrelationships, so our reputation is at stake,but this makes for more effort by all partiesto make it work.”Ben Wilson, Head of Organizational Innovation, Pera8

bsigroup.comRoute to CertificationBuy the Standard. Visit bsigroup.com Your BSI assessment team is appointed Make contact. Call us on 44 845 080 9000 Formal BSI assessment – stage 1 Complete the BSI application form Formal BSI assessment – stage 2 Plan your BSI training BSI certificate awarded Consider an optional BSI gap analysis BSI will continue to support you beyondyour certification(pre-certification audit) Consider implementing Entropy Softwareto manage the continual improvementof your BS 11000 management systemBSI solutionsWhether you want to align your organization with BS 11000 or take it further and gain independentthird party certification to demonstrate your systems compliance – we can provide the right solution.BSI products and services available to you: Standards and publications Management system certification Information, guidance and advice Entropy Software – Integrate all yourmanagement systems with one click Training – courses, in-company and eLearning Gap analysis9