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McDonald’s Acronym DictionaryAAA: Affirmative ActionAACM: African American Consumer MarketABC: Activity-Based CostingABR: Automated Business ReviewABS: Automatic Beverage SystemAC or A/C: Average CheckACD: Automated Call DistributionACH: Automated ClearinghouseACL: Access Control ListACM: Accountability ModelACM: Area Construction ManagerACM: Asian Consumer MarketACS: Affiliated Computer ServicesACT: ACTivatedAD: Active DirectoryADB: All Day breakfastADA: Americans with Disabilities ActADCS: Active Directory Certificate ServicesADDS: Active Directory Domain ServicesADFS: Active Directory File SystemADID: Active Directory IDentificationADM: Application Development and MaintenanceADM: Azure Data MovementADP: Accelerated Development ProgramADPL: Accelerated Deployment Plan Lead (person)ADP.Net: ActiveX Data Objects for .NETADRMS: Active Directory Rights Management ServicesADS: Average Daily ShipmentsADT: Average Daily TrafficADU: Average Daily UnitsADUC: Active Directory Users and Computers (window)AEC: Architecture/Engineering/Construction/Computer SystemsAEN: Asian Employee NetworkAES: Advanced Encryption StandardAET: Agency EID Tool (eID Management)AFIT: APMEA Food Improvement TeamAGT: Assessment Grading ToolAHU: Average Hourly UnitAI: Assembly ItemAJCC: All Japan Crew ContestALC: APMEA Logistics CouncilALDP: APMEA Leadership Development ProgramAMA: American Marketing AssociationAMCD: AccessMCDAMD: Area Managing DirectorAMD: Area Market DeveloperAMO: Another Most OftenAMO: Application Management OrganizationAMO: Application Management OfficeAMOA: Asian McDonald's Operator AssociationAMS: Account Management SystemAMWF: Asset Management WorkflowANT: Audio Notification ToolAOC: Advanced Operations CourseAOS: Automated Ordering System
AOW: Area of the WorldAP: Accounts PayableAP: Access PointAP: Application ServerAPI: Application Programming InterfaceAPMEA: Asia, Pacific, Middle East and AfricaAPMEN: Asia, Pacific Middle East NetworkAPREST: Asia Pacific RESTaurantAPSD: All Purpose Sweetener DispenserAPO: Annual Performance ObjectivesAPR: Asia Pacific RegionAPT: Administrative Professionals TrainingAR: Accounts ReceivableAS: Authentication ServiceASA: Authorized Service AgentASL: Authorized Signers ListASL: Audio Sequencing Lead (Audio Remediation)ASM: Advanced Shift ManagementASMC: Advance Shift Management CourseASN: Advanced Shipping NoticeASOY: Adult Support of Youth-Advertise Child Program of Adult ProgramsASP: Application Service ProviderASR: Automated System RecoveryASR: Advance Smart RoutingAST: Advertised Sales TestAT: Accounting ToolsATCQ/BTCQ: Across the Counter/Behind the Counter QualityATD: Accelerated Technology DeploymentATDP: Accelerated Technology Deployment Project (or Program)ATS: Appropriate Tracking SystemAV: Audio-VisualAVP: Assistant Vice PresidentAVR: Average Hourly RateAWA: Alternative Work ApproachAWB: Agent WorkBenchAWS: AT&T Wi-Fi ServicesAWS: AT&T Wireless ServicesBB&C: Benefit & CompensationB/W: Better or WorseB2B: Business to BusinessB2C: Book to Collect (MBS Core Team)B2R: Book to Report (MBS Core TeamBA: Business AnalystBABOK: Business Analyst Body of KnowledgeBAM: Breakfast After MidnightBAS: Blackberry Administration ServiceBB: BroadBandBBLZ: Bun Buffer Landing ZoneBBMP: BB (Yahoo) Mobile PointBBOF: Big Book of FunBBR: Bottled Beverage RefrigeratorBC: Business CaseBC: Business ContinuityBC: Business ConsultantBCM: Black Consumer Market
BCP: Business Continuity PlanBCP: Business Case PlanBDC: Benefits/Defined Contributions (401K)BDH: Business Data HubBEC: Bacon Egg & Cheese BiscuitBES: Blackberry Enterprise ServerBET: Better Employers TeamBF: BreakfastBFL: Business Facilities LeaseBHOT: Benefits, Hiring, Orientation, TrainingBHOT'r: Benefits, Hiring, Orientation, Training and RetentionBI: Business IntelligenceBIA: Business Impact AnalysisBIB: Bag-In-BoxBICC: Business Intelligence Competency CenterBKFX: Break FixBLI: Business Location ID (unique # assigned to store in RBIS)BLM: Button Level ManagementBLOG: Web LogBLP: Business Leadership Practices (HU course)BM: Big MacBMC: Business Management CourseBMG: Be My Guest (unconditional voucher)BMOA: Black McDonald's Operators AssociationBMI: Basic Menu ItemBMOA: Black McDonald's Operator AssociationBMP: Business Management ProgramBNE: Business Navigation EnhancementBO or B/O: Back OfficeBOC: Basic Operations CourseBOD: Board of DirectorsBOG: Be Our GuestBOG Card: Be Our Guest CardBOGO: Buy One Get OneBOGOF: Buy One Get One FreeBOM: Bill of MaterialsBOP: Bridge Operating PlatformBOS: Back Office ServerBOS: Back Office SystemBP: Basis PointsBP: Busy PeriodsBPA: Business Process AnalysisBPHP: Building Peak Hour PerformanceBPI: Business Performance IndicatorBPM: Business Process ManagementBPO: Business Process OutsourcingBPOS: Business Productivity Online ServicesBPOS: Acronym used to explain SharePoint hosted by Microsoft (MSO)BPOS-D: Business Productivity Online Suite - DedicatedBPR: Business Process ReengineeringBPS: Business Process ScenariosBRE: BizTalk Rules EngineBRI: Basic Rate InterfaceBRM: Business Relationship ManagerBSC: Basic Standards ChecklistBSE: Bovine Spongiform Encephalopathy
BSM or BSMC: Basic Shift ManagementBTB: Building the BusinessBTCQ: Behind the Counter QualityBTRC: Brand Trust Resource CenterBU: Base UnitBU: Business UnitBUDR: BES User Details ReportBVS: Beverage Video SystemBWR: Baltimore-Washington Region (US Region)BWS: Be Well ServedBYOC: Bring Your Own ComputerBYOD: Bring Your Own DeviceCCA: Certificate AuthorityCA: Confidentiality AgreementCA: Construction AgreementCAB: Curriculum Alignment BoardCAC: Columbus Accounting CenterCAF: Cost Allocation FormCAGR: Compound Average Growth RateCAI: Corporate Accountability International (watchdog organization)CAL: Client Access LicenseCAM: Crew Access ManagerCAN: Call as NeededCAO: Chief Attitude OfficeCAP: Crew Access PointCAP: Customer Advocate Professional (SEI Team)CAS: Client Access ServerCBA: Cost Benefit AnalysisCBB: Combined Beverage BusinessCBI: Combined Beverage Initiative (now CBB)CBI: Consumer Business InsightscBIZ: Corporate Business Information SystemsCBO: Chief Brand OfficerCBT: Computer-Based TrainingCC: Customer CountCCG: Corporate Controller GroupCCM: Continuous Controls MonitoringCCU: Communications Control Unit - One of a variety of name for the POS system's centralcomputer. Might also be called Waystation, CMU, Concentrator.CCG: Corporate Controller GroupCC & R: Covenants, Conditions & RestrictionsCCO: Contract Change OrderCCTV: Closed Circuit TelevisionCCU: Communication Control UnitCDD: Customer Design DocumentCDMM: Common Data Movement ModelCDO: Chief Digital OfficerCDP: Crew Development ProgramCDR: Common Data ReplicationCDTG: Countdown to GoCE: Conversion EfficiencyCE: Customer EdgeCE: Customer EngineCE: Customer EngineerCEC: Corporate Executive Council
CEO: Chief Executive OfficerCER: (Shift Management Application)CFFO: Cash Flows From OperationsCFM: Central File MaintenanceCFM: Connectivity Fault ManagementCFO: Chief Financial OfficerCFT: Cross-Functional TeamCGB: Change Governance BoardCHM: Continuous Happy MealCI: Configuration ItemCIC: Core Innovation CenterCIF: Cartage, Insurance, FreightCIO: Chief Information OfficeCLS: Cabinet Level SystemsCLT: Central Location TestingCM: Credit MemoCMG: Crew ManagementCMP: Customer Management PortalCMS: Content Management SystemCMPMT: Customer Management Portal Management TerminalCMOR: Combined Manager/Operator RallyCMS: Construction Management SystemCMS: Content Management SystemCMT: Common Migration ToolCOA: Chart of Accounts (MBS iExpense term)COB: Campus Office BuildingCOC: Code of ConductCOC: Customer Order CenterCOD: Customer Order Display - the screen in the DT that shows your orderCOE: Center of ExcellenceCOO: Chief Operating OfficerCOMS: CommunicationsCo-Op: Co-OperativesCORE: Customer Oriented Restaurant ExperienceCOS: Customer Order SystemCPE: Customer Premises EquipmentCPM: Cost per ThousandCPM: Customer Purchasing ManagerCPS: Customer Profile SurveyCQ5: Communique 5 (web contenet management system)CQAM: Country Quality Assurance ManagerCQI: Continuous Quality ImprovementCR: Change RequestCRAS: Customer Request Analysis SystemCRCP: Customer Recovery Contact ProfileCRM: Customer Relationship ManagementCROA: Combined Regional Operator AssociationCRP: Conference Room PilotCRS: Customer Recovery SystemCRT: Cash Register TopperCRUD: Create, Read, Update, DeleteCS: Clean SheetCS: Customer ServiceCSAT: Customer Satisfaction SurveyCSC: Customer Service ClimateCSD: Carbonated Soft Drink
CSD: Company Service DateCSI: Customer Satisfaction Index (same as CSO for US)CSO: Customer Satisfaction OpportunityCSOC: Central States Operator CooperativeCSP: Cryptographic Service ProviderCSR: Corporate Social ResponsibilityCSR: Customer Service RepresentativeCSR: Customer Satisfaction ReportCSS: Customer Satisfaction SurveyCSS: Contractor's Sworn StatementCSV: Comma Separated Value, a file of data delineated by commas - can be opened by spreadsheetprograms like ExcelCSV: Consultant Support VisitCSVR: Customer Satisfaction ValidationCTD: Consultant Tracking DatabaseCTG: Countdown to GoCTT: Crew Training TrackingCU: Cumulative UpdatesCUG: Content User Group (website term)DD10: Destination 10DAR: Daily Activity ReportDBS: Drive Thru BreakfastDBU: Dial Back Up (for cashless)DC: Distribution CenterDCD: Drawer Count DownDD: Department DirectorDDOT: Divisional Distribution Operations TeamDEP: Digital Engagement PlatformDFF: Descriptive Flex Field (Oracle/database term)DFT: Deal Financial ToolDGM: Developing a Global Mindset (HU Mid-Management course)DL: Developmental LicenseeDLC: Divisional Leadership CouncilDMB: Digital Menu BoardDMC: Document Management CenterDMD: Divisional Marketing DirectorDML: Divisional Marketing LeaderDMT: Data Management ToolDO: Director of OperationsDOB: Date of BirthDOE: Design of ExperimentDOH: Days on Hand - est. # of days product will remain @ DC or storeDP: Division PresidentDPD: Divisional Purchasing DirectorDPLC: Divisional Purchasing Leadership CouncilDPM: Divisional Purchasing ManagerDPN: Defection Production NoticeDPT: Dual Point TestingDQMP: Distribution Quality Measurement ProcessDQPC: Double Quarter Pounder w/ CheeseDR: Disaster RecoveryDS & GPA: Dynamic Sales & Gross Profit AnalysisDSL: Division Support LiaisonDSPT: Dynamic Shift Positioning ToolDSS: Data Security Standard (part of overall PCI)
DSSM: Division Store Systems ManagerDT: Drive ThruDTD: Division Technology DirectorDTM: Division Technology ManagerDTO: Drive Thru OptimizationDTW: Drive Thru WindowEe*RDM: e*Restaurant module enabling Restaurant Department ManagementEAI: Enterprise Application IntegrationEBM: Electronic Business MachineECI: Employee Commitment IndexECR: Electronic Cash RegistersECS: Electronic Core StoreEDI: Electronic Data InterchangeEDLP: Every Day Low PricingEDM: Equipment Development ManagerEEO: Equal Employment OpportunityEFIT: European Food Improvement TeamEFT: Electronic Funds TransferEIE: Easy Insight EngineELDP: European Leadership Development ProgramEMM: Egg McMuffinEMP: Effective Management PracticesEMPC: Effective Management Practices CourseEMT: Equipment Management TeamEOM: End of MonthEOM: End of MessageEOT: Enhanced Order TakingEPK: Electronic Press KitEPM: Enterprise Project ManagementEPS: Earnings per ShareERC: Existing Restaurant CapabilityERP: Enterprise Resource PlanningERSG: Equipment - Restaurant Solutions GroupESF: Electronic Site FolderESPF: Equipment Supplier Performance FeedbackESSP: Employee Self-Service PlatformETL: Extract Transform and Load (transferring data from one place to another)EURP: End User Replacement PartEVM: Extra Value MealEVM: Earned Value MeasurementsEVP: Executive Vice PresidentEXEC: Elected Licensee Representative for Co-OpFF&P: Food & PaperF&S: Facilities and SystemsF/C: Food CostFA: Fixed AssetsFAF: Fast, Accurate & FriendlyFAF&F: Fast Accurate Friendly and FriesFAFF: Fast, Accurate, Friendly & FriesFAQ: Frequently Asked QuestionFAS: Free Along SideFAX: FacsimileFBI: Financial Business Intelligence
FC: Front CounterFCS: Forect Stewardship CouncilFDA: Food & Drug AdministrativeFFN: Family Fun NightFFOR: Follow-Up Full Operations ReviewFFS: Franchisee Financial SystemFID: Federal Tax Identification NumberFIFO: First In, First OutFIM: Federated ID ManagementFIT: Food Improvement TeamFLL: Full Lease and LicenseFMS: Full Menu StagingFMV: Fair Market ValueFO: Foreign ObjectFOB: Free on BoardFOB: Food Over BaseFOC: Free of ChargeFOL: Foundations of Leadership (HU Mid-Management course)FOM: Field Operations ManagerFOP: Flexible Operating PlatformFOR: Full Operations ReviewFOR/SOR: Full/Short Operations ReviewFOS: Franchise Office StaffFOTM: Flavor of the MonthFPA: Food Poisoning AllegationsFP43: Drive Thru Menu BoardFRC: Field Resource CenterFRP: Fiberglass Reinforced PolyesterFSI: Free Standing Insert, a type of newspaper advertisingFSL: Forward Stock Location (a.k.a. Crash Kit for Insight deployment)FSM: Field Service ManagerFSOR: Final Store Operating RentFSS: Free Standing StoreGG&A: General and Administrative costsG/L: General LedgerG2G: Good to Gold (web content standard)GA: General Acceptance (or Availability)GAAP: Generally Accepted Accounting PrinciplesGAIL: Golden Arches Insurance LimitedGBL: Global Business LocationGC: Guest CountGC: Gift CertificateGC: General ContractorGCM: General Consumer MarketGDC: Global Digital CommunicationsGDCT: Global Data Collection ToolGDW: Global Data WarehouseGECS: Global Employee Commitment SurveyGEM: Global Employee MaintenanceGHP: Good Hygienic PracticesGHRDS: Global Human Resources Development SystemGIMT: Global Infrastructure Management TeamGLS: Go Live SupportGM: General ManagerGMA: Global Mobile APP
GMO: Genetically Modified OrganismGMP: Good Manufacturing PracticesGMS: Global Management SystemGPM: Gross Profit MarginGPM: Global Product MovementGRC: Governance, Risk & Compliance (security term)GRM
AWS: AT&T Wireless Services B B&C: Benefit & Compensation B/W: Better or Worse B2B: Business to Business . D10: Destination 10 DAR: Daily Activity Report DBS: Drive Thru Breakfast DBU: Dial Back Up (for cashless) DC: Distribution Center DCD: Drawer Count Down DD: Department Director DDOT: Divisional Distribution Operations Team DEP: Digital Engagement Platform DFF: Descriptive Flex
