Transcription
Progress Update: 2 August 2018Management of DHA Network
Contents Network Capability Audits Phase 1 – IT Asset Management Audit (LAN) Phase 2 – NAR, NPA, SAA, SPT, IT SLD, DCIA & AIA Stabilisation(23 – 29 July Power Issues Statistics) National Power related tickets Top 10 Incidents per Region Projects Proposals Projects Risks Decisions To Be TakenSITA SOC Ltd2
Deliverable 1Perform NetworkCapability AuditsSITA SOC Ltd3
Assessment Dashboard – Phase 1Phase 1ItemOwnerDue DateDependenciesIT Asset ManagementAudit (LAN)DimensionData2018 05 31Issue:Resolutionof NFX errorNoneIT Asset ManagementAudit (WAN)DimensionDataNoneNone1.2Operational SupportSystem rvice ManagementSystem tionSITA SOC LtdRisks2018 05 31Output%CompletePowerPoint findings andrecommendations85%StatusIn Progress100%CompletePDF – findingsandrecommendations100%CompletePDF andPowerPoint‐findings and100%CompletePowerPoint findings andrecommendations4
IT Asset Management Audit ‐ LAN 86%Scheduled Activities & Progress: Issue with NFX uploading of TLMA file. Assessment created and upload of file began 25 July 2016. Error: Problem with uploading file to ftp. @Group Technical team to feedback on progress of issue resolution by end of week (3 August).Dependencies, Risks & Issues: TLMA LAN assessment overdue by over two months due to technical issues.Next Steps: Group Technical team to resolve NFX file upload error. @Dimension Data Networking to generate starter reports (takes up to 2 days). @Dimension Data Networking Consultant to generate final TLMA report on LAN.SITA SOC Ltd5
Assessment Dashboard – Phase pleteStatus2.1NPASDimension Data – Ian &ReonDHA – Keith & Mulalo06 30NoneData alignmentNetwork Performance Report82%In Progress2.2CAADimension Data ‐ Tonie &VernonDHA – Dirk & Zakhele06 30NoneNonePDF and PowerPoint‐ findings andrecommendations90%In Progress2.3SPTDimension Data ‐ Tonie &VernonDHA – Dirk & Zakhele06 30NoneNonePDF and PowerPoint‐ findings andrecommendations70%In Progress2.4IT SLDBH ‐ Erwee & GreggDHA – Rose, Noah and Mokete06 30NoneData alignmentPDF and PowerPoint‐ findings andrecommendations90%In Progress2.5DCIADimension Data ‐ ZaneDHA – Lehlohonolo andBoitumelo06 30NoneNonePDF and PowerPoint‐ findings andrecommendations98%Complete2.6AIADimension Data ‐ Shadil SinghDHA‐ Office Managers andRITO07 31NoneNoneFacilities Management AuditReport & Recommendations95%In Progress2.7NARDimension Data – Rui &JohnnyDHA – Keith & Mulalo08 31AllassessmentsCompletionofassessmentsin full.Network Architecture Proposal88%In ProgressSITA SOC Ltd6
Network Performance Assessment (NPA) 82%Scheduled Activities & Progress: Comprehensive report submitted 30 July 2018. Summary of findings and recommendations currently being drafted and to be submitted and incorporated toNetwork Performance Review doc (1 August 2018). Dependencies, Risks & Issues: The environment that is being assessed by the IT System Landscape and Data Centre must be aligned withthe Network Performance tool.Next Steps: @Dimension Data Networking Consultant to document maturity results and provide gap analysis. @Dimension Data Networking Consultant to prepare presentation and documentation pack. Presentation back to representative streams to be scheduled.SITA SOC Ltd7
Cyber‐security Advisory Assessment (CAA) 90%Scheduled Activities & Progress: Draft report on CAA has been shared internally and updates are in progress. Report presented to DHA Security team 23 July. Updates from session to be completed by 25 July. Dependencies, Risks & Issues: None. Next Steps: @Dimension Data Security Architect to submit final report with changes as per the session held at DHA.SITA SOC Ltd8
Security Penetration Test (SPT) 70%Scheduled Activities & Progress: Dimension Data Security Lead Pen Tester is running pen‐test on LAN and Perimeter environments. Pen‐test to be completed by 7 August 2018 (delayed by a week), information from the Pen‐test is howeveralready informing the Security Architecture and all critical findings are being shared with the DHA Securityteam to remediate. Dependencies, Risks & Issues: NoneNext Steps: @Dimension Data Pen Tester to conclude Perimeter (off‐site) and LAN pen‐test (on‐site). @Dimension Data Pen Tester to analyse data and prepare report.SITA SOC Ltd9
IT Applications Systems Landscape Discovery (ITASLD) 90%Scheduled Activities & Progress: ITASLD report complete incorporated into Network Architecture report.Dependencies, Risks & Issues: The environment that is being assessed by the IT System Landscape and Data Centre must be aligned withthe Network Performance tool.Next Steps: Presentation back to representative streams to be scheduled.SITA SOC Ltd10
Data Centre Infrastructure Assessment (DCIA) 90%Scheduled Activities & Progress: Storage switch credentials provided and SAN Health assessment completed. Data Centres assessed:Hallmark, SITA Centurion, Ministry, New Corp Building and Haarteebeeshoek.Dependencies, Risks & Issues: NoneNext Steps: Presentation back to representative streams to be scheduled.SITA SOC Ltd11
Advanced Infrastructure Assessment (AIA) 90%Scheduled Activities & Progress: Evaluation of both modernised and non‐modernized sites has been completed. Report based on the findings of the site evaluations submitted to Dimension Data Lead Architect and incorporated to theNetwork Architecture Review.Dependencies, Risks & Issues: None.Next Steps: Presentation back to representative streams to be scheduled.SITA SOC Ltd12
Network Architecture Review (NAR) 90%Scheduled Activities & Progress: Report for assessments done to feed into the Network Architecture Review.Dependencies, Risks & Issues: Dependency on input from all assessments.Next Steps: Report and presentation of Network Architecture Review to be finalised. Presentation of report to be scheduled with SITA team. Assessment outputs to be presented to separate DHA streams. Report to be submitted to Executive Committee.SITA SOC Ltd13
Deliverable 2StabilisationSITA SOC Ltd14
Incident Statistics, July 2018SITA SOC Ltd15
Overall Incident Ticket breakdownA total of 814 tickets were logged for themonth of July:853 were closed.*Closure rate is 105%.IncidentManagementSITA SOC LtdA total of 42 calls were carried over from July:42 Incidents: 10 x DHA Power on Site down 9 x With SITA 3rd Party Vendor forInvestigation 9 x DHA site equipment faulty 4 x Duplication of logs on SITA side 4 x Site closed for renovations/move 2 x Waiting for feedback from DHAsite person 1 x Link restored, still monitoring 1 x Mobile Truck 1 x SITA reported cable problem 1 x SITA reported Trunk failureNetcoolMonitoringManagementA total of 726 (Logged Incidentsoriginated from NETCOOL) pro‐activealerts were logged:356 Closed333 Resolved3 Cancelled 2 x due to duplicate tickets 1 x as a result of a DHA indoor wirethat was replace34 Pending 10 x DHA Power on Site down 6 x DHA site equipment faulty 1 x Duplication of logs on SITA side 1 x Link restored, still monitoring 1 x Mobile Truck 1 x SITA reported cable problem 1 x SITA reported Trunk failure 2 x Site closed for renovations/ move 2 x Waiting for feedback from DHAsite person 9 x With SITA 3rd Party Vendor forinvestigation16
Incident Statistics July 2018Longer than 30 daysoutstanding:Dimension DataContractSITA SOC Ltd2 x Site closed forrenovations/ move3 x local Site equipmentfaulty.17
Operational Statistics JulySITA SOC Ltd18
Operational Statistics JulyTop three Regions logging ticketsSITA SOC LtdReasonGautengKZNLimpopoPower619457Unstable LastMile Telco1086Telkom Dataline60582719
Top 10 Common Logged May / June / r391Telkom Dataline255Telkom Dataline214Telkom Dataline241Unstable Last Mile Telco117Unstable Last Mile Telco41UnstableMile Telco60Routing45Routing3Neotel Dataline10Restore23Switch8Vodacom Dataline6Interface failure14Infranco7Router5RouterUnstable Site RouterHardware12Metro e‐link Neotel3Routing58Ubuntu Dataline3Upstream Power Failure5Upstream Power Failure3Vodacom Dataline5Vodacom Dataline8UpstreamTelkomTrunkFailureMetroe linkNeotelSITA SOC LtdLast3220
National Power related tickets entered for JulySITA SOC Ltd21
Regional Power related ticketsSITA SOC Ltd22
Regional Power related ticketsSITA SOC Ltd23
Regional Power related ticketsSITA SOC Ltd24
Regional Power related ticketsSITA SOC Ltd25
Regional Power related ticketsSITA SOC Ltd26
Regional Power related ticketsSITA SOC Ltd27
Regional Power related ticketsSITA SOC Ltd28
Regional Power related ticketsSITA SOC Ltd29
Regional Power related ticketsSITA SOC Ltd30
Sites that are affected by Cable Theft Sites affected & ETASITA SOC Ltd31
ProjectsSITA SOC Ltd32
DHA Proposals July 2018SITA SOC Ltd33
DHA In Flight Projects July 2018SITA SOC Ltd34
RisksRisk DescriptionImpact DescriptionResponse PlanUpdateImpact DescriptionResponse PlanUpdateNone at this timeD. G. DecisionsDecision DescriptionFully Outsourced Managementservice for RouterSITA SOC LtdTurn around time for Routerdeployment is taking long andimpacting delivery times.Recommending that there is achange of service where thisservice is fully outsourced to SITA.35
Thank YouQuestionsWhen people ask “What do you do?” answer with“Whatever it takes!”
1 x Link restored, still monitoring 1 x Mobile Truck 1 x SITA reported cable problem 1 x SITA reported Trunk failure Netcool Monitoring Management A total of 726 (Logged Incidents originated from NETCOOL) pro‐active alerts were logged: 356 Closed 333 Resolved 3 Cancelled 2 x due toeduplicate tickets
