Transcription
Vehicle Warranties &RecallsJohn MarlowCarol BorosGSA Fleet Leasing Support Division
RecallsCarol Boros
Recall Session Objectives Familiarize you with GSA Fleet’s process for notifyingcustomers about safety recalls. Distinguish between “safety,” “non-safety,” and“warranty extension,” recall campaigns. Determine what defines a recall as actionable. Explore GSA Fleet’s Drive-thru, NHTSA’s safercar.govand OEM platforms to receive accurate information onsafety recalls. Medium and Heavy Recalls
Recall Classifications GSA Fleet classifies recall campaigns into threecategories: Safety (S), Non-safety (NS), and Warrantyextension (W). GSA Fleet additionally classifies recall campaigns as“Actionable” or “Not Actionable.”
Actionable? When a safety recall becomes actionable, this meansthere is a remedy and parts available for the driver toschedule an appointment to get the vehicle fixed. Recalls are not actionable when a remedy and/or partsare not available. Manufacturers initiate recallcampaigns before they have the resources.
Safety Recall Campaigns When manufacturers or regulators discover defects invehicles which potentially can lead to the death or injury ofoccupants, a safety recall is initiated by the manufacturer. The manufacturer is legally mandated to send papernotifications to the vehicle owner on record. Closing safety recalls promptly is GSA Fleet’s first prioritybecause safety recalls may lead to death or injury.
GSA Fleet Recall Process Paper recalls are still sent to local customer inaccordance with Federal regulations. 94% of GSA Fleet vehicles receive weekly electronicrecall updates. Medium and Heavy truck recalls are sent manually fromthe manufacturer and forwarded to customers.
Takata Airbags NHTSA - 34 million vehicles under recall for 46 milliondefective airbags Takata airbag recalls are currently actionable with GMand FCA Check Safercar.gov, OEM sites, and/or GSA FleetDrive-thru for vehicles with open recalls. If the recall is open and actionable, call your closestdealer and make an appointment to complete therecall.
Customer Communication GSA Fleet updates recall records weekly and tracksrecall trends across the fleet and down to the individualvehicle. Monthly notifications via email to all Local POC’s withvehicle(s) affected by a recall(s). GSA Fleet sends agency fleet managers bi-monthlyinventory reports flagging vehicles with open recalls.
Accessing GSA Fleet Recall Data10
Select Recall Data Fields11
Set Search Criteria and OutputMethod12
Sample Output13
Safercar.gov3 Key Searches onSafercar.govVINYEAR/MAKE/MODELNHTSA ID Number14
Recall Lookup15
Sample Customer Letter16
OEM Sites FCA Ford GM Honda Hyundai Kia Mitsubishi Toyota
VehicleWarrantiesJohn Marlow
Vehicle Warranties Standard Warranty Often referred to as bumper-to-bumper warranty Powertrain Warranty Refers to the main engine, drive axles,transmission, and other vital components andsystems of your vehicle Special Coverage Adjustment Offered by OEMs on specific problemcomponents Extends coverage on the specified component
Vehicle Warranties - Towing Light Duty Vehicles Roadside Assistance (RSA) - Depends 3yrs/36k– 5yrs/100k GSA is not charged (or is reimbursed) whenunder warranty if towed to a dealer Heavy vehicle towing Bluebird, International/Navistar - 90 days International Maxxforce engine 1 year engine related VIN specific 2 years Mack - 90 days or 5,000 miles
Light Duty VehicleBeyond Standard Warranty
Light Duty VehicleBeyond Standard Warranty GM Example – Engine Components Internally lubricated parts, engine oil coolinghoses, and lines. Cylinder head, block, timinggears, timing chain, timing cover, oil pump/oilpump housing, manifolds, flywheel, water pump,harmonic balancer, engine mount, turbocharger,and supercharger. GM Example – Transmission Components All internally lubricated parts, case, torqueconverter, mounts, seals and gaskets as well asany electrical; components internal to thetransmission/transaxle
Medium and Heavy Duty VehiclesBeyond Standard WarrantyCummins Engine:Adult Bus (24months/unlimited miles)School Bus (60months/100,000 miles)BB A/C System: 36 monthsOther A/C systems: 24 or 36monthsBluebird ExampleVoltec Batteries: 18 MonthsAllison Transmissions:(36 months/100,000miles)Cummins and most other engine manufactures have a 5year/100K emissions warranty which covers a great dealof items. Some of the high failure items covered includeEGR valves & coolers, knock sensors, turbochargers andvarious DEF components.
Medium and Heavy Duty VehiclesBeyond Standard WarrantyBluebirdExample
Repairs Not Warrantied If a warranted item was repaired at a non-OEMfacility, GSA will be charged and will not bereimbursed. Recalls will not be “Cleared” if not performed at adealer (After the date of the recall) If you have a local dealer - take the vehicle there. If you do not have a dealer locally – CALL theResponsible Dealer. You must call the OEM prior to work beingperformed when under warranty. Failure to try and obtain warranty coverage mayresult in a financial cost to your agency.
Medium and Heavy Duty VehiclesWorking Smarter Vehicles 3 years & newer: Have all repairs performed at the local dealer No local dealer - ask for assistance Most big ticket warranties run out after 3 years At OEM Repair Facilities: We receive 47% discount on parts vs non-OEMshops We receive warranty coverage or reimbursement Recalls are free and also “Cleared” in the system
Medium and Heavy Duty VehiclesKnow Where to Go The vehicle manufacturer(OEM) is sometimesdifferent than who isresponsible for thewarranty Know your fleet Know who to call if youdo not have a localdealer Pre-planning can havesignificant cost impacts
Thank you for attendingVehicle Warranties and Recalls
Recall Session Objectives Familiarize you with GSA Fleet's process for notifying customers about safety recalls. Distinguish between "safety," "non-safety," and "warranty extension," recall campaigns. Determine what defines a recall as actionable. Explore GSA Fleet's Drive-thru, NHTSA's safercar.gov and OEM platforms to receive accurate information on
