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v 23,000 membersv 144 groupsAccess the link for the Tivoli Users Group at e.Support informationIf you have a problem with your IBM software, you want to resolve it quickly. IBMprovides the following ways for you to obtain the support you need:OnlineAccess the IBM Software Support site at BM Support AssistantThe IBM Support Assistant is a free local software serviceability workbenchthat helps you resolve questions and problems with IBM softwareproducts. The Support Assistant provides quick access to support-relatedinformation and serviceability tools for problem determination. To installthe Support Assistant software, go to http://www.ibm.com/software/support/isa.xiiIBM SmartCloud Application Performance Management: Entry Edition Offering Guide

Chapter 1. IntroductionIBM SmartCloud Application Performance Management, Entry Edition provides acomprehensive application performance management solution in a single product.Application transaction discovery, user experience monitoring, transaction tracing,and diagnostic features are provided in a single package. This document providesan overview of the component products and the installation process to help youdetermine which products to download, install, and configure.The SmartCloud Application Performance Management, Entry Edition offering is apackage of component products that monitor and manage systems, applicationservers, and database servers. The offering tracks availability and performance andprovides reports in a browser-based graphical user interface to track trends andtroubleshoot problems. The user interface also offers expert advice on alerts andcorrective actions.The IBM SmartCloud Application Performance Management UI Version 7.7provides new customizable dashboards for the SmartCloud ApplicationPerformance Management, IBM Tivoli Monitoring, and IBM Tivoli CompositeApplication Manager products.IT operations and administrators can use the SmartCloud Application PerformanceManagement offering to maintain high performance and availability levels for theirsystems. By using the consolidated set of tools, IT organizations can optimizeservice levels and contain costs on critical application resources across theenterprise.Contents of the Entry EditionThis offering simplifies the IBM SmartCloud Application PerformanceManagement, Entry Edition portfolio and creates a single product to solve yourapplication management requirements.Before you install any of the following components in this offering, you mustinstall Tivoli Monitoring and the SmartCloud Application PerformanceManagement UI, which are prerequisite software. See Table 2 on page 12 for theversion of Tivoli Monitoring that is required for the individual components.Important: This offering is compatible with IBM Tivoli Monitoring Version 6.2.3Fix Pack 3 and later.IBM SmartCloud Monitoring Version 7.2.0.2IBM Tivoli Monitoring for Virtual Environments Version 7.2.0.2IBM Tivoli Monitoring for Virtual Environments Agent forVMware VIProvides you with the capability to monitor a VMwareenvironment and to provide basic actions with VMwareVirtual Centers. Copyright IBM Corp. 20131

IBM Tivoli Monitoring for Virtual Environments Agent forNetApp StorageProvides you with the capability to monitor NetApp andIBM N Series storage systems through NetApp DataFabricManager (DFM).Linux Kernel-based Virtual Machines agentRemote performance and availability monitoring tovisualize availability, performance, and capacity trends forKernel-based Virtual Machines (KVM) and hosts. Thisagent remotely monitors KVM by connecting to each host.Monitoring Agent for Network Devices agentProvides you with the capability to monitor networkdevices. You can also use the agent to take basic actionswith the network devices.Dashboard, Capacity Planner, and ReportsTivoli Monitoring for Virtual Environments provides acomprehensive tool to monitor the availability andperformance of virtual environments. Tivoli Monitoring forVirtual Environments also provides performance andcapacity reporting of virtual environments and helps youwith capacity planning activities to optimize, consolidate,and balance the overall capacity of the virtualenvironments.IBM Tivoli Monitoring Version 6.3 Fix Pack 2Monitors and manages system and network applications onvarious operating systems. Tracks the availability and performanceof your enterprise system. Provides reports to track trends andtroubleshoot problems. Tivoli Monitoring also provides thefollowing components that consolidate, distribute, store, anddisplay data for the monitoring agents that is shared by allcomponent products in this offering:v Tivoli Enterprise Portal browser and desktop clientsv Tivoli Enterprise Portal Serverv Tivoli Enterprise Monitoring Serverv Tivoli Data WarehouseSee the Tivoli Monitoring documentation in the IBM TivoliMonitoring Information Center topic/com.ibm.itm.doc 6.3fp2/welcome.htm) for descriptions of what is new in Version 6.3 FixPack 2.IBM Tivoli Composite Application Manager for Applications Version 7.2.1IBM Tivoli Composite Application Manager Agent for DB2 Version 7.1Provides intelligent monitoring and management of DB2 databaseservers. Views show key metrics that are unique to eachapplication, including buffer hits, connections that are used, threadactivity, deadlocks, and contention.IBM Tivoli Composite Application Manager Agent for HTTP ServersVersion 7.1Ensures the availability and performance of critical businessapplications and services by comprehensively monitoring thehealth and performance of the HTTP server. The agent alerts2IBM SmartCloud Application Performance Management: Entry Edition Offering Guide

administrators of health and performance problems, providesreal-time metrics for problem diagnosis, and collects historicalmetrics for reporting and capacity trends.IBM Tivoli Composite Application Manager Agent for Lotus Domino Version 6.2.1Provides secure monitoring and management of Lotus Dominoservers, helping to optimize the performance of the Lotus Dominoapplication. The provided functions use models that focus onserver availability, database management, mail routing, replication,server processes, and server health. The Lotus Domino agentincludes IntelliWatch for monitoring Lotus Domino servers.IBM Tivoli Composite Application Manager Agent for Sybase ASEVersion 6.2Provides intelligent monitoring and management of Sybase servers.Views show key metrics that are unique to each application,including buffer hits, connections that are used, thread activity,deadlocks, and contention.IBM Tivoli Composite Application Manager Extended Agent for OracleDatabase Version 6.3.1 Fix Pack 1Provides intelligent monitoring and management of Oracledatabase servers, Oracle Real Application Clusters (RAC) databaseservers, Automated Storage Management (ASM) software, andOracle Data Guard. Views show key metrics that are unique toeach application, including buffer hits, connections that are used,thread activity, deadlocks, and contention.IBM Tivoli Composite Application Manager for Transactions Version 7.4Internet Service MonitoringThe information that is gathered and processed by Internet ServiceMonitoring can be used to determine whether a particular serviceis performing adequately. The data can be used to identify problemareas and report service performance that is measured againstService Level Agreements (SLAs). Performance data is forwardedto IBM Tivoli Monitoring, IBM Tivoli Composite ApplicationManager for Transactions, and other event management tools suchas IBM Tivoli Netcool/OMNIbus.Response Time MonitoringThe Response Time component of ITCAM for Transactionsprovides a targeted solution for managing composite applications.It is designed to provide support staff with the information theyrequire to assess whether composite applications are workingcorrectly everywhere in the network. This function plays a dualrole in enterprise IT. If a composite application is used within yourown enterprise environment, you might be able to tolerate a slightdrop in performance that has little or no effect on your financialresults. If, however, a composite application is used by externalcustomers, a drop in performance might have legal consequencesbecause of violations of preestablished Service Level Agreements(SLAs). While neither of these scenarios are desirable, both areaddressed, and in many cases precluded, by the monitoringcapabilities provided with Response Time agents.IBM Tivoli Composite Application Manager for Microsoft Applications Version6.3.1Chapter 1. Introduction3

Active Directory agentOffers a central point of management for your Microsoft ActiveDirectory service. This agent provides a comprehensive means forgathering exactly the information that you require to detectproblems early and to prevent them. You can monitor manyservers from a single workstation, and information is standardizedacross the system.Microsoft BizTalk Server agentMonitors and indicates when BizTalk services status is down.Monitors for errors and events affecting BizTalk Server availabilityor performance. Collects applicable performance attributes andprovides situations where appropriate. Provides actions to startand stop BizTalk services. Provides the ability to generate reportsfor the attributes collected.Microsoft Cluster Server agentMonitors availability of cluster and cluster resources. Provides theability to generate reports for the metrics that are collected.Provides availability monitoring for the cluster server’s keymonitoring points (cluster level, cluster nodes, cluster resourcegroups, cluster resources, and cluster networks). Provides clusterresource usage across the nodes of the cluster. Reports threats incapacity availability of processor, memory, disk, and networks.Microsoft Exchange Server agentOffers a central point of management for your Microsoft ExchangeServer product. This agent provides a comprehensive means forgathering the information that you require to detect problems earlyand to prevent them. By using this monitoring agent, you cancollect and analyze information that is related to the MicrosoftExchange Server.Microsoft Host Integration Server agentMonitors and displays information that is related to Microsoft HostIntegration Servers and BizTalk adapters for Host Systems.Microsoft Hyper-V Server agentMonitors Microsoft Hyper-V Server. Provides availabilitymonitoring for Hyper-V services. Provides Hyper-V configurationand virtual machine configuration information. Collects applicableperformance attributes, providing situations where appropriate.Displays the enterprise level information for all the Hyper-Vsystems. Provides actions to start and stop the Hyper-V servicesand virtual machines. Monitors the availability of virtual machines.Microsoft Internet Information Services agentMonitors internet information services and processes, indicatingwhen they are down. Monitors for errors and events affectingMicrosoft IIS availability or performance. Collects applicableperformance attributes, providing situations where appropriate.Provides actions to start and stop the website, FTP sites, and theseveral internet services. Provides the ability to generate reports forthe attributes collected.Microsoft .NET Framework agentCollects performance attributes within the .NET Framework,providing situations where appropriate. Monitors for errors andevents affecting the .NET Framework. Provides the ability to4IBM SmartCloud Application Performance Management: Entry Edition Offering Guide

generate reports for the attributes that are collected. Providessupport for 32 bit and 64 bit .NET applications.Microsoft SharePoint Server agentMonitors SharePoint Server services, indicating when they aredown. Monitors for SharePoint event sources that are affectingSharePoint Server availability or performance. Collects applicableperformance attributes, providing situations where appropriate.Provides start and stop functions for SharePoint services. Providesthe ability to generate reports for the attributes that are collected.Microsoft SQL Server agentOffers a central point of management for distributed databases.This monitoring agent provides a comprehensive means forgathering exactly the information that you require to detectproblems early and prevent them. Information is standardizedacross all systems so you can monitor hundreds of servers from asingle workstation. You can collect and then analyze specificinformation by using the Tivoli Enterprise Portal.Microsoft Lync Server agentMonitors Microsoft Lync Server 2007, 2007 R2, and 2010. Thismonitoring agent monitors functional components of the MicrosoftLync Server, such as instance messaging, text conferencing, audioand video conferencing, and web conferencing. It also generatessituational alerts and provides suggestions for triggered situations.Network Devices agentOffers a central point of management for your network devicesenvironment or application. Provides a comprehensive means forgathering the information that you require to detect problems earlyand to prevent them. Information is standardized across thesystem. You can monitor multiple servers from a singleworkstation. By using the Network Devices agent, you can collectand analyze network devices-specific information.IBM SmartCloud Application Performance Management UI Version 7.7 or laterThe UI includes predefined templates for simple Java Platform, EnterpriseEdition, complex Java Platform, Enterprise Edition, and SAP applications,which are based on industry best practices. You can use these templates tobuild your own dashboards to monitor the resources of your ITenvironments. The UI also has integrated views to monitor TivoliMonitoring situation-based events and transactions for your applications.IBM InfoSphere Federation Server Version 10.1IBM InfoSphere Federation Server creates a consolidated view of your datato support key business processes and decisions.New in this releaseFor version 7.7.0.1 of IBM SmartCloud Application Performance Management,Entry Edition, the following enhancements were made since version 7.7.IBM SmartCloud Application Performance Management UI Version 7.7This component is available from Passport Advantage ntage/pao customer.html).Chapter 1. Introduction5

Sources of informationThis document provides information in summary form.Information center for this offeringFor detailed information about the component products, including installationinstructions, see the product-specific information in the IBM SmartCloudApplication Performance Management Information Center.IBM Software Support overviewCustomers who are entitled to IBM Software Support can use the IBM SoftwareSupport Handbook to address all questions that are related to IBM Software Support.In general, customers in the United States can open a Service Request or a ProblemManagement Record (PMR) electronically by using IBM online Service RequestTools, or by calling 1-800-IBM-SERV for voice support. Customers outside theUnited States can also use IBM online Service Request Tools or can call the IBMnumber in their country for voice support. The IBM Software Support Handbookcontains contact information, phone numbers, information about IBM onlineService Request Tools, and other IBM Software Support information.When you submit PMRs for IBM SmartCloud Application PerformanceManagement Version 7.7.0.1 (5725-G70), use the component ID 5724V0900. Thecomponent ID can be different if you know the problem area or failing component.Review the IBM product support pages to find solutions to known problems. Thismethod is a quick way to get answers to your questions.Before you contact IBM Software Support, review the documentation for thecomponent that you want to troubleshoot.ArchitectureThe IBM SmartCloud Application Performance Management, Entry Edition offeringincludes multiple component products.Figure 1 on page 8 illustrates the architecture of the application performancemanagement environment after the following components are installed:v Tivoli Data Warehousev Tivoli Enterprise Portal browser and desktop clientsv Tivoli Enterprise Portal Serverv The hub Tivoli Enterprise Monitoring Serverv The remote Tivoli Enterprise Monitoring Serversv Operating system agentsv Any of the following IBM Tivoli Monitoring for Virtual Environmentscomponents:– Dashboard, Performance and Capacity Management Reports, and CapacityPlanner– Linux Kernel-based Virtual Machines agent– NetApp Storage agent– Network Devices agent– VMWare VI agent6IBM SmartCloud Application Performance Management: Entry Edition Offering Guide

v Any of the following IBM Tivoli Composite Application Manager forApplications monitoring agents:– Agent for HTTP Servers– DB2 agent– Lotus Domino agent– Sybase ASE agent– Extended agent for Oracle Databasev The following IBM Tivoli Composite Application Manager for Transactionscomponents:– Internet Service Monitoring– Response Time Monitoringv Any of the following IBM Tivoli Composite Application Manager for MicrosoftApplications monitoring components:– Microsoft Active Directory agent– Microsoft BizTalk Server agent– Microsoft Cluster Server agent– Microsoft Exchange Server agent– Microsoft Host Integration Server agent– Microsoft Hyper-V Server agent– Microsoft Internet Information Services agent– Microsoft Lync Server agent– Microsoft .NET Framework agent– Microsoft

IBM SmartCloud A pplica tion P erformance Mana gement V ersion 7.7.0.1 Entr y Edition Offering Guide SC27-6201-01 IBM. IBM SmartCloud A pplica tion P erformance Mana gement V ersion 7.7.0.1 Entr y Edition Offering Guide SC27-6201-01 IBM. Note Befor e using this information and the pr oduct it supports, r ead the information in "Notices" on .