Citi Prestige Credit Card Terms & Conditions - Citibank UAE

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CitiC Prestigge Credit Card Terrms & ConnditionsAll cards area approved at the sole discretiondof CitibankCN.A. CCiti Prestige PProgram and Citibank Termms andConditions apply and aree subject to chaange without prrior notice. Theey are availablee upon requestt and on the weebsite.d assumes no liability or ressponsibility withh respect to thhe products, seervicesCitibank N.A. makes no warranties andper entity(ies). Inn no event shhall Citibank, aany of its affiliaates, or any oof theirand offers provided by partner(s)/otheyees or agentss be liable for anya loss, damaage or expensee arising out off or otherwise rrelatedofficers, dirrectors, employto these offfers.The products, services andaoffers detaailed herein aree subject to thhe special termms and conditioons of each prroduct,other offer or promotion proovided by the sameservices and offer. Offers are not vallid in conjuncttion with any oher entity. Citibbank may, at itts discretion, review,ramendd, vary, extendd, discontinue any of the prooducts,partner/othservices annd offers and/oor modify appliccable the Terms and Conditioons from time too time without pprior notice.A.TIONPOINTS EARNING REDEMPTI.II.ect to the folloowing conditioons:Earning of ThankYou Points/ Citi Reward Points is subjei.estige Cardmemmbers will receeive, on a mont hly basis, ThankYou Points/ Citi Reward PointsCiti Prewhich will be creditedd to their card account at the rate of 2 ThankYou Points/ Citi Reward Pointsffor every US Dollar equivalent (Earn Rate)Rcharged tot their Card acccount for retaiil purchases conductedlocally and 3 ThankYou Points/ Citi Reward Points for every US DollarDequivalennt charged to th eirCard accouurchases conduucted internationally.unt for retail puii.ercised at any time and withoout prior notice to the Cardmeember,Citibank reserves the right, to be exenge the ratio beetween a) ThankYou Points/ Citi Reward Points to be awardedd, and b) the sppecifiedto chanamount charged to the Cardmmember's Card.iii.an be earned on retail spend aand excludes ttransactions in the formThankYou Points/ Citi Reward Points caces, balance traansfers, loan on phone, paymments towards ffees, etc. Citibaank may also aapplyof cash advanccaps annd/ or reduce ThankYou Points/ Citi Reward Points to certain sspending (e.g. utility bill paymment).iv.The ThankYou Points/ Citi Reward Points eaarned and convverted to the FFFP miles by Caardmembers bya over and above the tier mmiles earned forr the flights flowwn as awardedd byusing their Citi Prestige Credit Card arethe respective airline.v.Citi Preestige Program and Citibank TermsTand Connditions apply aand are subjecct to change witthoutprior nootice.Annual Rellationship Bonnus ThankYou Points/ Citi Reward Points offer10,000 bonus ThankYou Points/ Citi Reward Points will be awarded to Citi Prestige Cardmembers on yearlyrenewal of the Citi Prestige Credit Card after October 2016, subject to the following terms and conditions:i.ii.iii.oints will be awwarded upon annnual credit carrd renewal andd on time paymment ofBonus Citi Reward Poplicable annual membership feef of AED 1,5000 by the stateement due datee in which the aannualthe apprenewaal fee appears.Bonus ThankYou Points/ Citi Reward Points will be creedited to the Caard account wwithin forty five (45)e date in which the annual rennewal AMF payyment was recceived.business days after the payment dueardmember acccount must be in good standinng at the time tthe Annual Relationship BonuusThe Cang awarded.ThankYou Points/ Citi Reward Points is bein

iv.III.This offfer is not appliccable in conjunnction with any other offer wheere the Annual Membership ffeeAED 1,,500 is not charged in full as perp Citibank Scchedule of Feees and Chargess. The Offer maay beterminaated at any timee at Citibank’s sole discretionn without prior nnotice.Cash for Poointsers may use thheir ThankYou Points/ Citi Reward Points to redeeem for rebates, which will bee provided byCardmembeCitibank in thet form of stattement rebate/credits to off-seet travel-related eligible retail purchases inccludingair tickets, cruises/cferries,, hospitality-relaated accommoodation, tours bbooked with traavel agents andd carhire. Other termstinclude:i.ii.iii.iv.v.IV.mption requestss must be madee within 60 dayys from the datee the eligible reetail purchasessRedemappearr on the Cardmember's statemment of accounnt. Any requestss submitted poost 60 days will notqualify for the credit.edemption requuest for a retaill transaction reebate must be iin multiples of DDirhams (AED) 100Each reand forr a minimum orr AED 500.e is AED 1 30 ThankYou Points/ Citi Reward Points for allT he redemption rate for rebatea travel- related purchasses.mbers shall be responsible for checkCardmemking the redempption rate at thee time of redemmption.Citibank will take approximately onee (1) month to pprocess a redemption request for rebate/ creedit.bate will be creedited to the Caardmember's sttatement of acccount within onne (1) month froThe rebomthe date of receiving thet rebate requuest from the CCardmember. CCitibank reservees the right toextend its processing time without notice.edit will be postted by Citibankk on the next/ ssubsequent staatement.The crePoints Trannsfer Facilityno warranties aand assumes noo liability orPartner Terms and Condittions apply. Citibank makes nresponsibilitty for the produucts and servicces provided byy partners/ enti ties.i.ii.iii.V.Cardmeembers can usse ThankYou Points/ Citi Reward Points to redeeem for FFP milles/points at a transferrate of 1 Citi Mile 1 FFP mile/ Loyalty Program point with select participating partners. Cardmeembers agree tthatCitibank may, at its absoolute discretionn without givingg notice, changge the redemptiion rate stated above or in resspectof any FFP/ Loyalty Program.PThe CardmemberCshhall be responssible for checking the applicabbletransfer rate at the timme of redemptioon.Points Transfer requeests will be proccessed as quicckly as possiblee. However, duue to the fact thhatal partners are involved in thee transfer, Carddmembers musst allow up to 4 weeks before theexternapartnerr points appearr on their loyaltyy account with Citibank's parttners.A pointts Transfer andd/ or redemption request cannnot be cancelleed once initiatedd with Citibankk bythe Carrdmember, andd ThankYou Points/ Citi Reward Points cannot bbe credited bacck to the Cardmmember'sAccount. Citibank will not acceppt any disputess in this regard .ds CatalogCiti RewardCitibank will endeavor to fulfill Catalog reedemption requuests within 10 working days. Citibank will nnot beheld accounntable or respoonsible for any delaysdarising due to externaal partners and vendors.

B.LOOUNGE KEY AIRPORTALOUUNGE ACCESSSCiti Prestige Carrdmembers recceive complementary Loungee Key membersship and can acccess participaatingb presenting theirtCiti Prestigge Credit Card . Lounge Key benefit terms aand conditions areaiirport lounges byappplicable and canc be viewed on www.loungeekey.com/premmiumInn any circumstaances if the parrticipating loungge access is deenied, please ppay the lounge entry by usingg yourCiti Credit Card and ask for written confirmatiion from the louunge operator on the customer receipt that theloounge access wasw not availabble on your cardd. You must prrovide the receipt to the bank to get thereeimbursement forf the amount that was invoicced. The claimm must be madee within 30 dayys of travel.C.MEETM& GREETT TERMS ANDD CONDITIONSSI.II.III.V.IVD.Marhaba Meet & Greet service is offerred on a compl imentary basiss to primary carrdmembers only.mbers are eligibble for only two complimentarry booking validd for one person each calendar year.CardmemAdditionaal bookings or bookingbfor more than two paassenger in a yeear will be charged to the carrd atAED80.000 per visit per person.pEvery reqquest raised forr marhaba bookings on cardss, should be complete with thee followinginformatioon:Passsenger NameFlighht DetailsArrival/ Departure TerminalTat Dubbai Internationaal airportf which marhaba service is required underr the bookingNumber of people forhaba booking reeference numbber (i.e. M27022895)MarhUAE GOLF PROOGRAMor details on thhe UAE Golf Prrogram Terms anda Conditionss kindly click diit cards/golf.httm)E.CONCIERGE SERVICE - ASPPIRE LIFESTYLE CONCIERGGEI.ge ConciergeCiti PrestigThe Servicee Provider for CitiC Prestige Cooncierge is Asppire Lifestyle. FFor the most current detailsregarding ServiceSProvideer Terms and Conditions,Cpleaase contact Cit i Prestige Conccierge.II.Special Offfers and Beneefits provided by Aspire LifeestyleOffers and BenefitsBprovidded by Aspire LifestyleLare su bject to availabbility and are suubject to changge orcancellationn without noticee. All bookings must go througgh Citi Prestigee Concierge annd must be paidd infull with a vaalid Prestige Card. Additional Terms and Coonditions may aapply. Special offers providedd byAspire Lifesstyle are provided by third parrty merchants aand Citi is not rresponsible forr losses relatedd tothe offer, beenefit, fulfillmennt or use of thee goods and se rvices. Please contact your CCiti PrestigeConcierge forf additional program details and terms andd conditions.

F.INTERNATIONAL COMPLIMENTARY FOURTH NIGHT HOTELS AND RESORTS PROGRAM TERMSAND CONDITIONSA. General Terms and Conditions Primary cardholder will enjoy one complimentary night with no black-out dates, when you book fourconsecutive nights at any hotel booked by Citi Prestige Concierge ("Citi Prestige Concierge" is operatedby a third-party service provider). Bookings made through other methods such as, travel agents, websitesor directly with a hotel will not qualify. To receive your complimentary night, the primary cardholder must be the booking, staying and payingguest on the reservation: The primary cardholder must: 1) Book a reservation in the primary cardholder'sname for a minimum consecutive four-night stay by contacting the Citi Prestige Concierge and bookingdirectly with the Citi Prestige Concierge, 2) Fully pay for the entire stay with the Citi Prestige Card 3) Stayat the hotel for the entire reservation For reservations made before February 28, 2018, you will receive one complimentary night (room rate forthe fourth night and applicable taxes only) for any consecutive four-night hotel stay booked directly with aCiti's designated travel advisor. Hotel imposed fees and incidental guest charges are the Cardmember'sresponsibility. The value of the complimentary night will be the actual rate, as provided by the designatedtravel advisor, on that fourth night of the reservation, even if the rate is different from the rate on othernights. For reservations made on or after February 28, 2018, you will receive a credit based on the averagenightly rate of your first four-night stay in the same hotel property. Taxes of any kind will no longer becredited. Hotel imposed fees, including dining or resort fees, and incidental guest charges are theCardmember's responsibility. Cardmember will be charged the total cost of the stay at checkout and will receive a credit to the creditcard statement as set forth above. If the cardmember books a special "pre-paid" rate this may requireupfront payment in full, at time of booking. Payment in full is defined as pre-payment for the total of allconsecutive nights. If the reservation is cancelled, changed, or check-out occurs before fourth night,benefit night is forfeited and has no cash, or credit value.B.Eligibility Requirements Only one complimentary night is eligible per each stay. A stay is a minimum of four consecutive nightsbooked in the same hotel property and does not include back-to-back stays. Starting March 1’ 2018-for bookings within the same city where this offer was availed earlier, thecheck-out date of the previous eligible booking and the check-in date of the new booking should be 7 ormore days apart to be eligible for the 4th night booking benefit The benefit can only be used by the primary account cardholder. This benefit cannot be combined withany other promotions or discounts, including the use of corporate code discounts. Packaged rates, such as air and hotel, hotel and car rental do not qualify for this benefit.

G. Statement Credit for Hottel Programa.mentFulfillmAll stateement credits willw be reflectedd on the Citi Prrestige card staatement as being a result of theProgramm and will appeear within two billing periods following the mmonth in which travel is completed;or in the case of prommotional “pre-paaid” that are paaid in full as desscribed above,, rates the creddit willbe refleected within twoo billing periods following the date of paymeent in full of thee “pre-paid” ratee.Foreignn exchange connversion rates may fluctuate resulting in sligght differences in amount creddited.b.Cancellations and ReversalsRAll canccellations mustt be done throuugh the designaated travel advvisor. If the reseervation iscancelled, any statemment credit relattive to the offerr will be revers ed, based upon the eligibility andction of the termms of the offer. Citi and MasteerCard reservee the right to reeverse a statemmentsatisfaccredit inncluding, and withoutwlimitatioon, any refundss, returns, disp utes, adjustmeents or frauduleentcard acctivity.c.Merchaant and Merchhants OffersNeitherr Citi nor MasteerCard will be liiable for any looss or damage incurred as a rresult of anyinteracttion between a Cardmember and a Merchannt (a “Merchant” is a travel suupplier) with resspectto the Program.PExcept as set forth herein, all mattters, including but not limited to delivery of ggoodsand serrvices, returns,, and warrantiees are solely annd strictly betweeen Cardmember and theapplicaable Merchants, subject to appplicable law. C ardmember accknowledges thhat Citi andMasterCard do not enndorse or warraant the Merchaants that are acccessible througgh the Programm, northe Offeers that they prrovide.d.Cardmmember RespoonsibilitiesBy consenting to the Terms,Tyou agrree that: (i) youu represent onlly yourself heree and no othera of majorityy in order to enter into contraccts or if you areeperson; (ii) that you are of the legal ageerms for a small business youu are able to bind such entity; and (iii) you wwillentering into these Tee accurate inforrmation to Citi anda MasterCarrd, including, bbut not limited too, informationproviderequired to register foor the Program;; and (iv) you wwill not use the Program for anny purpose thaat isunlawfuul or prohibited by the Terms.

e.Custommer Service annd Contact InfformationFor anyy Program related questions contactcCiti Preestige customeer service at 9771-4-311-4653.H.VOX MOVIES BENEFITBI.I.COMPLIMENTAARY EGATE ATA DUBAI INTEERNATIONAL AIRPORTI.ii.iii.iv.v.vi.J.The VOOX offer is onlyy valid if you puurchase the tickket online throuugh VOX Cinemmas website orrmobile application. Thhe offer is availlable to both thhe Primary and Supplementarry Cardmembeer.Partnerr Terms and Coonditions applyy. Citibank makkes no warrantiies and assumes no liability oorresponsibility for the productspand seervices provideed by partners//entities. For mmore details on theMTerms anda Conditions go to:VOX it cardds/movies.htmThe Offfer of Complimmentary eGate ata Dubai Intern ational Airport (“eGate Offer””) can be utilizeed onlyby the CitiC Prestige Prrimary Cardmeember (“Cardm ember”).The eGGate Offer will beb awarded to customers onlyy once in a lifettime.The eGGate Offer will beb awarded as a reimbursem ent/ statementt credit on the ccustomers CitiPrestige Credit Card account,aonly iff the eGate feee has been paidd through a Citti Prestige Credditpis nott allowed. A creedit card paymeent for eGate uusingCard orr through cash, if credit card paymenta creditt card other thaan a Citi Prestigge Credit Card will not be awwarded with a reeimbursement/statemeent credit.The Offfer will run until 31st March 2016.In no event shall Citibbank, any of its affiliates, or anny of their officcers, directors, employees oragents be liable for anny loss, damagge or expense aarising out of oor otherwise rellated to the Offfer.solute discretioon, to vary, deleete or add to any of theseCitibank reserves the right, at its absons from time tot time, includinng without limittation the mannner, mechanicss and means thhroughprovisiowhich thet Offer shall beb operatedWORLDWELITE MASTERCAARD BENEFITSSI.For Woorld Elite MasteerCard benefit details,dterms, and conditionss visitwww.wworldelite.masteercard.com. Traavel-related seervices are provvided by or throough one or mooretravel servicesproviders and such traavel service prooviders and beenefits are subjeect to change aat anytime byy MasterCard withoutwnotice. AllA benefits aree subject to avaailability at the time of bookingg.

10,000 bonus will be awarded to Citi Prestige Cardmembers on yearly renewal of the Citi Prestige Credit Card after October 2016, subject to the following terms and conditions: i. Bonus the app . AE GOLF PRO r details on th ttp://www.citib IRPORT LOU dmembers rec y presenting t an be viewed nces if the par and ask for wr as not availab or the .