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experience with Accenture’s scale, broad industryexpertise and global cloud application capabilitiestransaction is subject to customary US regulatoryapproval.represents a unique and compelling opportunity for ourclients, for our people and for the future of cloudtechnology.”Baker Hill provides software primarily to the regionaland community banking segment in the US. Whilesuccessfully established in its niche, its software suiteand customer base have limited overlap with Experian“The combination of two strategic partners is excitingfor our ecosystem and proof positive of momentumaround our Customer Success Platform,” said KeithBlock, vice chairman and president, Salesforce. “Thismove further highlights how our world-class platform ishelping ecosystem partners like Accenture and CloudDecision Analytics and as such it is peripheral to ourcore strategy going forward.Sherpas innovate and deliver phenomenal levels oftransformation and success for our customers.”focus on our larger businesses and geographies. Weare pleased that Riverside will take Baker Hill into thefuture and wish the Baker Hill management team andemployees every success.”Brian Cassin, Chief Executive Officer said: “The sale ofBaker Hill is another step in our Group strategy toFounded in 2007, Cloud Sherpas has grown fromstart-up to a global cloud advisory and plementation and integration services to thousandsof clients around the globe. Today, Cloud Sherpas isone of the top cloud service providers for Google,Baker Hill’s revenue for the year ended 31 March 2015was USD 31m, which was included within NorthAmerica Decision Analytics.Salesforce and ServiceNow. They are a SalesforceGlobal Strategic Consulting Partner, one of only fourServiceNow Master Partners and a four-time Googlefor Work Partner of the Year.Accenture was one of the first global companies toestablish a strategic alliance partnership withSalesforce and today has leading capabilities inSalesforce with more than 2,700 unique certifiedprofessionals. After combining with Cloud Sherpas,Accenture will add another 500 certified professionalsto its team.Terms of the acquisition were not disclosed.Completion of the acquisition is subject to thesatisfaction of customary closing conditions.EXPERIAN TO DIVEST BAKER HILL TO GLOBALPE FIRM THE RIVERSIDE COMPANYEXPERIAN PRESS RELEASE [2 SEPTEMBER 2015]Experian, the global information services companyannounced that it has signed a definitive agreement todivest Baker Hill to global private equity firm TheRiverside Company for a sale price of USD 100m. The5

CONTRACT TRACKERACCOR HOTELS AWARDS ATOS A NEWCONTRACT TO DEVELOP AND MAINTAIN ITSRYDER UK EXTENDS CONTRACT WITH UNISYSFOR IT SERVICES TO SUPPORT COMPANY’SGROWTH STRATEGYUNISYS PRESS RELEASE [30 SEPTEMBER 2015]RESERVATION SYSTEMATOS PRESS RELEASE [21 SEPTEMBER 2015]Unisys Corporation (NYSE: UIS) announced thatRyder Ltd has extended its contract with Unisys' UKsubsidiary for IT services and support until 2020.Ryder Ltd in the UK is a leading provider of vehicleAccorHotels, the world's leading hotel operator andmarket leader in Europe.Atos, an international leader in digital services,announced that it has signed a 5-year contract withUnder the new contract, Atos will implement aServices Center of approximately 100 peoplerental, contract hire, maintenance and dedicateddelivery solutions and is part of Ryder System, Inc.,which provides leading-edge transportation solutionsworldwide.dedicated to the development and the maintenance ofThe AccorHotels Reservation System (TARS). TARSis a powerful distribution tool, which today centralizes60% of the Group's bookings and serves over 40Under the terms of the new agreement, Unisys willdeliver services to support Ryder Ltd's critical ITfunctions – including fleet management and ERPapplications – as well as incident, problem and changemillion availability requests per day. This solution willbe integrated in the coming months with the leadingedge booking and payment wallet provided byWorldline, one of Atos subsidiary.management; service desk support; and desktopmanagement across multiple sites in the UK.All of the Group’s hotels are connected to TARS, thehub of the AccorHotels’ distribution system comprisingthe Group’s website, mobile apps and call centers allaround the world. Atos will deliver its services from afront office team in Evry and a back office team inUnisys supported Ryder through a critical period ofexpansion and growth, including the acquisition of HillHire Ltd in 2011. During that time, Unisys hasintegrated acquired infrastructure and supportedcritical applications so that Ryder could focus onconsolidating and standardizing the company's ITenvironment for end users.Bordeaux, with the responsibility of: Mark Parker, IT director, Ryder Ltd, said, "Over the lasteight years Unisys has shown that it is a true strategicpartner by delivering the critical IT infrastructure tohelp us achieve our growth objectives and supporting us through significant changes, including acquisitionsand consolidation of our IT environment. Unisys hasconsistently provided a high level of service toaccommodate us and help us achieve our objectives." Running and maintaining AccorHotels’ reservationsystem at an optimal service level, with thetreatment of more than 120,000 reservations a dayfor 3700 hotels in the worldIncreasing the development capacity on TARS, toaccelerate the launch of new servicesMaintaining an optimal quality of service (servicelevel)Launching technical architecture related projectsROLTA WINS USD 13 MN CONTRACT FORENGINEERING SERVICES"We're delighted to extend our partnership with RyderLtd and to continue working with the company toexpand its business. We look forward to deliveringfurther services to Ryder Ltd as it works to provideROLTA PRESS RELEASE [14 SEPTEMBER 2015]Rolta announced that it has received additional 13million dollar contract for Engineering InformationAsset Solution it has designed, developed ties to its end users," said Nick Fraser,managing director, Unisys UK.deployed for one of the world’s largest petrochemicalcomplexes.6

Rolta has leveraged its world class capabilities inengineering work processes, application systems,multiple locations within the continental United Statesand overseas.information technology and systems integration todesign, develop and deploy this robust EngineeringInformation Asset Solution. The solution also containsthe integration of key engineering systems andinformation to support the complex work processesFrom warfighting to humanitarian relief, the Army mustbe able to track and identify equipment stored andserviced at designated facilities worldwide. ASC usesthe IMMOS suite to perform asset tracking andrequired by engineering studies, projectsmanagement of change for as-built positioned stocks, helping to assure that deployingunits receive the right equipment at the right time tocomplete their missions.During this new phase of work, Rolta will load thesystem with engineering data, documents anddrawings which provide the critical technicalengineering information required to operate the plant.The multifaceted project requires Rolta’s in depthunderstanding of complex engineering metadata andCGI developed and has supported IMMOS logisticssoftware applications since 1994. During this time,system innovations have included real time Care ofSupplies in Storage (COSIS) and warehousetags to populate the system with engineering data thathas been received from EPCs around the world. Theproject is being managed by a global Rolta teamworking out of the United States, India and the identification tag and network management tools;business intelligence; accountability, inventory andmaintenance reporting; and automated equipmenthand-off and receipt-back capability.“Rolta understands the critical nature of engineeringsystems and recognizes that engineering data is thelife blood of any plant,” said Mr. K. K. Singh, Chairmanand CEO of Rolta. “Rolta is recognized for its“We are gratified to see our logistics systems expertiserecognized and intend to continue supporting this vitalclient with high quality service and support for years tocome,” said Pat Dougherty, Senior Vice President,significant expertise in managing the complexitiesinvolved in the effective loading of EngineeringInformation Asset Solutions. We are pleased to havethe opportunity to make a significant contribution tothis important project.”CGI.ARMY SUSTAINMENT COMMAND AWARDS CGIFIVE-YEAR CONTRACTCGI PRESS RELEASE [1 SEPTEMBER 2015]CGI (NYSE: GIB) (TSX: GIB.A) announced that it haswon a five-year (one base plus four option years)contract with the U.S. Army Sustainment Command(ASC) for software development and support of theIntegrated Materiel Management Operations Systems(IMMOS) application suite. The base year has beenincrementally funded at USD 3.1 million. If all optionsare exercised, the contract value will be USD 55.8million with a completion of date July 31, 2020. Thework will be performed in Alexandria, Virginia and at7

EXPANSIONWIPRO TO EXPAND PRESENCE IN QATARWIPRO PRESS RELEASE [21 SEPTEMBER 2015]ACCENTURE EXPANDING OPERATIONS ANDESTABLISHING CENTRE FOR INNOVATION INDUBLINACCENTURE PRESS RELEASE [30 SEPTEMBER2015]Wipro Ltd. (NYSE:WIT), a leading global informationtechnology, consulting and business process servicescompany, today announced plans to expand itsworkforce over the next twelve months in Qatar, astrategic growth market, to meet increasing businessrequirements.Accenture (NYSE: ACN) is expanding its Irishoperations and establishing a Centre for Innovation inDublin where the company will research, incubate, andpilot innovative industry-specific and cross-industryWipro provides consulting, application implementationand infrastructure services across various domains totechnologies and solutions for its clients. The companywill invest more than 25 million and recruit more than200 professionals with R&D and design expertise incognitive computing, Internet of Things, advancedanalytics, security and digital marketing.the customers in this region. Currently, over 350employees work on Wipro’s Qatar based customerprojects.Speaking at the inauguration ceremony of the newoffice in Doha, Hariprasad Sasidharan, Country Head,Qatar & Kuwait, Wipro Limited said, "Qatar, todayoffers a great opportunity for Wipro and we believe incombining our industry domain skills with technology toThe Centre for Innovation will include a new AccentureTechnology Lab that will focus on identifying andscaling innovative solutions based on new andemerging technologies. Dublin is the newest location inAccenture’s global network of technology labs whichincludes San Jose, CA and Washington, DC, in theUnited States; Sophia Antipolis, France; Beijing,China; and Bangalore, India.bring business value to our clients. We are seeingdemand for propositions like digital, analytics andmobility and it is encouraging to see Qatar leading theinvestments in some of these areas."Wipro has added customers across various sectorsand has a strong base in banking, telecom as well asoil & gas verticals. Today, the company serves morethan thirty customers in Qatar.“Ireland has become a technology hub in Europe andis a rich source of highly skilled talent in science,technology and engineering. Given this, Dublin is theperfect location for our new Centre for Innovation,”said Jo Deblaere, Accenture’s chief operating officerand chief executive - Europe. “This is a strategicinvestment for Accenture and part of our continuedcommitment to bring new insights and innovativesolutions to our clients around the world.”"Over the last fifteen years, Wipro has seen highgrowth in the Middle East market. Despite thefluctuating oil prices, the IT demand across the regionis holding steady and Qatar is in an enviable positiondue to prolonged budget surplus in the last few yearsalong with adequate reserves to see them through thecurrent market situation. Given the strong pipeline inQatar, Wipro plans to significantly increase theheadcount over the next twelve months and scale up“We have a long history in Ireland and a significantpresence in the country with more than 1,800employees today,” said Alastair Blair, countrymanaging director, Accenture Ireland.“Over theits near shore delivery centers", said Jack Smies, VicePresident and Business Head Middle East, WiproLimited.years, we have made significant investments in Irelandincluding the creation of the Accenture AnalyticsInnovation Centre in Dublin which will now serve asthe cornerstone for our Centre for Innovation. I amdelighted that we are making this strategic investmentand commitment to creating new jobs in Ireland.”8

MOVERS AND SHAKERSINDUSTRY VETERAN PINAKI KAR TO LEADZENSAR’S INFRASTRUCTURE MANAGEMENTTIETO APPOINTS TORSTEIN HARILDSTAD TOHEADPUBLICNORWAYANDDRIVEDIGITIZATION OF THE INDUSTRYTIETO PRESS RELEASE [21 SEPTEMBER 2015]BUSINESSZENSAR PRESS RELEASE [2 SEPTEMBER 2015]Harildstad enters his new role as the CEO of SoftwareInnovation, a leading Nordic ECM company that Tietorecently acquired. Harildstad will also continue to headthe Software Innovation entity within Tieto, ensuringsynergies of the two units translate to industry-leadingaddition of industry veteran Pinaki Kar to its leadershipteam, to head its Infrastructure Management business.Infrastructure Management has emerged as one of thepillars of Zensar’s growth, apart from ApplicationsManagement, ERP, Digital and e-Commerce. The newcustomer benefits.Chief Executive for the business, Pinaki, joins Zensarafter a successful career with Wipro in a variety ofleadership roles across P&L management, Sales andMarketing, Strategy and M&A in US, Middle East &Zensar Technologies, a leading software services andinfrastructure provider, recently announced the”Tieto has clearly stated ambitions of becoming thepreferred digitalization partner for public sector andenterprise customers at large in the Nordic countries. Iam really looking forward to accelerating profitablegrowth for Tieto from Norway, building on the bestpractices in Sweden and Finland where Tieto hasestablished itself as the market leading catalyst forAfrica and India.public sectorHarildstad.responsibilities included transformation of the businessto a higher growth path, incubating Cloud Computing,expanding into Europe and Asia-Pacific, synergizingwith the company’s Global Infrastructure Servicesbusiness and expanding margins. Pinaki was also thedigitalization”,commentsIn his last role, Pinaki was CEO and President of aleading player in the Infrastructure Management andData Center Services market in the US. HisTorsteinAs the first key step, Public Norway will focus onstrengthening the organization and developing itsservice offering by making most of the combinedexpertise of Tieto and Software Innovation.Business Head for Middle East & Africa businessbased in Dubai. Under his leadership, the company’srevenue in this region had grown at a CAGR of 80%plus over 4 years, with the region becoming thehighest growing geography for company worldwide,“This is a highly inspiring appointment and a testimonyof Tieto’s goal to accelerate growth in the Nordics withstrong focus on the public sector. With Torstein’s solidtrack record Public Norway is well equipped to respondto the needs of our customers, much dictated bydigitalization”, comments Christian Schøyen, CountryManager of Tieto Norway.and was rated as the no. 1 Independent SI by IDC.Pinaki has also led the Corporate Strategy andMergers & Acquisitions functions for the Global ITService Lines for the same company. He was involvedin many global acquisitions, including the one, which atthat time was the largest ever M&A transaction for anIndian IT company.Torstein Harildstad has gained 20 years of experiencefrom various leadership roles, including 10 years atMicrosoft. He has been with Software Innovation since2010 and has put a lot focus on change managementduring his career. Harildstad holds a MSc in computerscience from the University of Trondheim.Dr. Ganesh Natarajan, Vice Chairman and CEO,Zensar Technologies said “Zensar’s business in ourkey markets in the US continue to be robust with newmanaged services deals in our core infrastructuremanagement services businesses, also showingtraction in new areas like end user experience9

management. We are delighted to have Pinaki lead theInfrastructure Management business.”Pinaki Kar, Head Infrastructure Management Services,Zensar Technologies said, “I’m deeply honored to leadZensar’s IM business and look forward to collaboratingwith all our people to continue to lead the businesswith the strong partner network and continuing to addvalue to clients. Together, we make an impact thatmatters every day for our clients, the capital markets,communities, and society.”Zensar has signed several deals in its InfrastructureManagement (IM) Business in the U.S. in the lastmonth, and plans for continued growth throughout2015. A multi-year service desk deal for a majorproducer of fault tolerant computer servers andsoftware in US.A multi-year end user computing services andsupport deal for the largest association ofphysicians—both MDs and DOs—and medicalstudents in the United States.A significant multi-million and multi-year deal witha host of IM services bundled with SAP for apremier New Town Development Authority in IndiaA flight operations deal for an Indian lowcost(budget) airlineZensar has been enhancing its portfolio to create arich and comprehensive set of services to meet theinfrastructure needs of its clients. The company hasbeen investing in key partnerships to make thishappen, such as with Aternity Inc., to expand itsmanaged services footprint globally for end userexperience management.10

TRENDS AND VIEWPOINTSincluding internal spending and multiple lines of detailfor spending on hardware, software, IT services, andHEALTHCARE PROVIDERS IN INDIA TO SPENDUSD 1.2 BN ON IT IN 2015GARTNER PRESS RELEASE [28 SEPTEMBER 2015]telecommunications for vertical industries and 43countries within seven geographies.GOVERNMENT IT SPENDING IN INDIA TO REACHUSD 6.88 BN IN 2015GARTNER PRESS RELEASE [23 SEPTEMBER 2015]Health care providers in India are expected to spendUSD 1.2 billion on IT products and services in 2015,an increase of 7 percent over 2014, according toGartner, Inc. This forecast includes spending byhealthcare p

1 Amit Singh amit.singh@avendus.com Darshak Savla darshak.savla@avendus.com Technology Newsletter Sept '15