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Body impressions versus under inflationIf you still feel that your mattress has a body impression after you have fully inflated yourmattress, please check for leaks. If there are no leaks, you may want to unzip and removethe mattress top panel and realign the comfort layers to redistribute the material where youare experiencing the body impression. Compression over time is considered normal wear.“New car smell” new fabric and material odorsYour brand new mattress is manufactured only days before it ships. You may notice a“new car” smell coming from the mattress, and this is normal. This smell will fade overtime,generally within a few days. You may wish to unzip your center panel and/or top panel andlet your mattress air out during the day when it is not in use. A simple trick is to take a fewdryer sheets and lay them on top of the air chambers to relieve any odor with a fresh laundryscent.Hand Control and Air Control UnitAir control unit doesn’t turn on or has stopped workingMake sure you have power to your surge protector and your air controller system.Check to see if the surge protector is plugged into an outlet that has power and is notconnected to an on/off wall switch. If the electrical outlet is controlled by a switch, makesure the switch is in the ON position. To verify that your air pump system has power,the hand control units must be plugged into the air control unit. The hand controls willilluminate when the air controller is connected to a power source. If the air control unitstill does not turn on, please contact customer service at 1-888-694-4088.Changes and fluctuations of a sleep settingSome slight fluctuations in your number bed sleep setting are normal. For accuracy,always set your number bed sleep setting while you’re laying in bed. Temperature andatmospheric changes may slightly affect your sleep setting.Hand control displays do not turn on or are not workingMake sure your hand controls are properly plugged into the air controller. Make sure thepower cord is completely inserted in the receptacle on the back of the air control unit.Make sure you have power to your surge protector and to your air control unit.Power outage and number bed functionalityIn the event of a power outage, your air chambers should remain inflated and yourmattress should stay at the same sleep setting, including memory settings.For more troubleshooting, please visit:personalcomfortbed.com and click on “troubleshooting”Or call 1-888-694-4088 for customer servicePage 9

Personalization of your sleep systemPatented reversible “top panel” mattress coverYou’ll find the reversible mattress cover top panel availableonly on Personal Comfort bed, models A5 through A10.The versatility of the patented design provides a sleepingsurface with a two-sided option. Some models evencome with two different materials, giving you a summerand winter (or spring and fall) side to sleep on. We callthis a seasonal cover. Having the ability to utilize bothsides of your reversible top panel helps increase thelifespan of the sleeping surface. We recommend flippingyour top panel every 6 months. You can also easily sanitizeyour mattress cover top panel as needed by having it professionally dry cleaned. Thereversible top panel is only available on the Advanced and Elegance series models.2-Zone complete personalizationWhen you order a Queen, King or California King sized Personal Comfort number bed,each person will have the ability to individually personalize their side of the mattress totheir desired level support. The “2-Zone ” technology consists of a left and right zonewithin the mattress.Personalized comfort and supportYou can easily upgrade the comfort foamlayers, bottom panel, center panel andtop panels at any time for the life of yourmattress. Our Classic series models caneven be upgraded to our Elegance serieswith ease.Go from this.Page 10.to this!

Improve your lifestyle with a Personal Comfort number bedGive your body time to adjustIt can take anywhere from several nights to a few weeks for your body to adjust to yournew sleeping surface, especially if you’re trying different sleep settings to determineyour ideal comfort. When you’ve found a sleep setting that you feel offers you the idealcombination of both comfort and support, program this sleep setting into the memoryfeature of the hand control. Try sleeping at this setting for a minimum of five (5) nights.After five nights, evaluate your sleep experience and if necessary, adjust your PersonalComfort bed to a firmer or softer setting. Repeat the process until you’ve found theperfect level of comfort and support. We recommend starting at a higher number andworking your way down. Some common sleep settings most people are comfortable atrange between 15-25.Proper spinal alignmentIt’s very important to keep your spine in a neutral position while sleeping. Owning anumber bed allows you to adjust your level of support depending on what positionyou sleep in. The images below show what can happen if you over-inflate or underinflate your number bed. We highly recommend that you take the time to find what iscomfortable for you and your body. Please call us if you have any questions.Under-inflatedOver-inflatedIdeal settingReasons to alter your ideal sleep settingOnce you’ve found your ideal sleep setting, you should be able to experience a deep,restorative level of sleep. However, you may need to adjust your sleep setting for anyof the following reasons: Strained or pulled musclesBack painWeight changePregnancy SunburnNew sleep positionTo get in and out of bed easierTo give bed a “full” appearancePage 11

temperature controlcool downwarm upTemperature control and beddingChili / Pad TechnologyYour best night’s sleep is a few degrees away! ChiliPad is a cooling mattress padthat also heats. It regulates the surface temperature of your mattress so that you sleepcomfortably all night long.PillowsWe have many different pillow choices availablefor all types of sleepers. We have everythingfrom latex to gel infused memory foam.SheetsIf you are looking for bamboo, 100% cotton orany high quality high thread count sheet set, wehave you covered. We also carry Flex-Headsheet sets.TMMattress ProtectorsWe carry a line of waterproof mattress protectorsthat will help protect against stains, bed bugs,wear and tear, moisture and allergens. Theyare constructed of a breathable outer fabric andwill preserve your investment for many years tocome.Mattress ToppersIf you need an additional layer of top of surfacecomfort you may want to consider one of ourlatex, memory foam or gel mattress toppers.Page 12

Adjustable bases and accessoriesAdjustable bed basesWe offer the best prices and customer serviceon Reverie and Leggett & Platt adjustablebed bases. All our prices include free curbside shipping. White Glove in home set upis available for an additional charge. Ouradjustable bed bases come with a lifetimewarranty.Wooden foundationShips easily via FedEx ground. Made fromsolid spruce construction and manufacturedat the factory for easy in-home assembly. Fitsany equal sized slatted bed frame or metal bedbase.Foldable bed baseLightweight and easy to assemble. Eliminatesthe need for a box spring and has up to 13” ofclearance. Ask about purchasing a matchingcoverlet.Page 13

120-Night Risk-Free TrialAdvanced, Elegance and Memory Foam ModelsLet’s face it: when you visit a mattress retailer, you don’t really get to try out the mattress“you like” for more than a few minutes. We’re setting a new industry standard by allowingour customers to try out the Personal Comfort bed for a full 120 nights. Generally, yourbody will take 3 to 4 weeks before it adjusts to your new sleeping surface. We’re soconfident that the Personal Comfort bed is for you that we’re willing to offer it truly riskfree. If, for whatever reason, this bed does not live up to your expectations, or you’re notcompletely satisfied with your Personal Comfort bed, you may return your mattresspurchase for a full refund on your mattress. Classic Series models and custom modelsmay have a restock fee. Please see your invoice and our terms and conditions for moredetails.100% satisfaction guaranteed with our comfort exchange policyOne of the big reasons our mattresses are so popular is that they can be upgradedor downgraded at any time during your trial period. Not completely comfortable withyour new mattress? No problem! Personal Comfort bed has set the industry standard,providing our customers a 100% satisfaction guarantee by offering a risk-free buyingdecision accompanied by a comfort exchange policy. If you find that you’re among thesmall percent of customers not completely comfortable, please speak with a SleepSpecialist about your options. Comfort exchanges do not include exchanging mattresssizes (ex. King to Split King).Defects and product issuesIf something doesn’t seem to be functioning the way you expected during your trial, orwarranty period, please call us to let us know. Examples would include an air controlunit malfunction, hand controls not displaying numbers correctly, or sagging.We love your referrals!On orders of 1,599 or more, we will send you and the personyou referred a 50 gift certificate. This can be used to upgradeyour bed base or purchase bedding and accessory items, oranother mattress.To ensure you get credit for your referral, please call us at1-888-694-4088. One of our sleep specialists will take downthe information of the customer you referred or will be referring.Referral discounts can only be used for new purchases. There’sno limit to the number of referral discounts you can receive, sorefer as many people as you like!Page 14

Personal Comfort Bed25-Year Limited WarrantyThe Personal Comfort Bed is built from the finest quality of materials and designed to provide maximum comfort anddurability. That’s why we stand behind our products with the industry’s best Limited Warranty. Our warranty applies to theoriginal purchaser and is valid for 25 years from the date of purchase. If a defect is found in the materials or workmanship,we will inspect, and, at our option, repair or replace the product under the terms and conditions of this warranty. PersonalComfort reserves the right to substitute materials if the original materials are no longer available.This warranty covers defects in manufacturing and does not apply to any defects caused by misuse, improper assembly,negligence, accidental damage or regular wear. This warranty covers the entire mattress set: fabrics, foam cavity, airchambers and air control unit.To claim coverage using this limited warranty, please contact us and provide proof of purchase (order number), explain theissue or defect, and arrange with our warranty department for return of the defective item(s) for servicing. If you have anyquestions regarding this 25-year limited warranty, please contact our warranty department at 1-888-694-4088.Our liability is limited to this written warranty. No other warranty is expressed or implied, nor does this warranty cover socalled incidental or consequential damages.Some states do not permit limitations on how long an implied warranty may last. Some states do not permit the exclusionor limitations of incidental or consequential damages, so either or both of the above limitations may not apply to you. Thiswarranty gives you specific legal rights and your rights may also vary from state to state.All warranty replacement part claims ship standard ground. Standard shipping rates apply for warranty claims after 3 years.Expedited shipping is available, however it will be covered at the customer’s expense.MattressComponent0- 3 Years3 Years ( 1 Day) !to 8 Years8 Years ( 1 Day) !to 13 Years13 Years ( 1 Day)to 20 Years20 Years ( 1 Day)to 25 YearsAir ChamberRepair or replaceat no chargeReplace at 50%of the suggestedretail priceReplace at 65%of the suggestedretail priceReplace at 80%of the suggestedretail priceReplace at 90%of the suggestedretail priceControl UnitRepair or replaceat no chargeReplace at 50%of the suggestedretail priceReplace at 65%of the suggestedretail priceReplace at 80%of the suggestedretail priceReplace at 90%of the suggestedretail priceMattress & BaseRepair or replaceat no chargeReplace at 50%of the suggestedretail priceReplace at 65%of the suggestedretail priceReplace at 80%of the suggestedretail priceReplace at 90%of the suggestedretail priceFoam CavityRepair or replaceat no chargeReplace at 50%of the suggestedretail priceReplace at 65%of the suggestedretail priceReplace at 80%of the suggestedretail priceReplace at 90%of the suggestedretail priceA COPY OF THE ORIGINAL SALES RECEIPT WITH A LEGIBLE SALES DATE MUST ACCOMPANY ALL RETURNS*The suggested retail price at the time of return. If the original model is no longer being manufactured, a comparable modelwill be used if there are any additional charges.**If service is required, contact our Warranty Department at 1-888-694-4088 for specific instructions on returning thedefective item for service.***This warranty does not cover conditions resulting from normal wear and tear. Any issues resulting from normal wear andtear include, but are not limited to: mattress cover compression, foam compression, discoloration of foam, or discolorationof air chambers.****Personal Comfort Mattresses have a lifetime of 25 years. Our Never Sag guarantee ensures that normal foamcompression, body impressions and air chamber thickness will not compress to 25% of the overall thickness of themattress when the air chambers are fully inflated.All claims relating to the limited warranty products should be made by contacting our Warranty Department at: 1-888-6944088, or writing to: Personal Comfort, Attn: Warranty Dept., 3601 Vineland Road, Ste. 5., Orlando, FL 32811Page 15

Customer CareHelp is just a phone call or click awayIf you ever have product questions or need assistance, please call or click:1-888-694-4088 or personalcomfortbed.comFor adjustable bed base and accessory warranty, or service questions,contact the manufacturer phone number listed on the box, or warrantypaperwork, that came with your product shipment.Sales Department - Ext. 1All times EasternSunday9:00 AM - 11:00 PMMonday9:00 AM - 12:00 AMTuesday9:00 AM - 11:00 PMWednesday9:00 AM - 11:00 PMThursday9:00 AM - 11:00 PMFriday9:00 AM - 11:00 PMSaturday9:00 AM - 11:00 PMCustomer Service Department - Ext. 2All times EasternSundayClosedMonday9:00 AM - 8:00 PMTuesday9:00 AM - 7:00 PMWednesday9:00 AM - 7:00 PMThursday9:00 AM - 7:00 PMFriday9:00 AM - 7:00 PMSaturday11:00 AM - 5:00 PMConnect with us on onlineWe stand behind our product, quality and first class servicePage 16

Personal Comfort is a number bed manufacturer with their own downloadable app which makes it easy to adjust your mattress wirelessly. Our state-of-the-art air controller system has a built-in bluetooth module that allows you to sync your device to the mattress. Just launch the Personal Comfort app, select your side and adjust.