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PICK UPRENTAL RESTRICTIONSUse: The vehicle belongs to us and you maynot sub-rent, transfer or sell it. You may notuse the vehicle:–– To carry passengers for remuneration (e.g.as a taxi or car sharing arrangement orsimilar).–– Off road or on roads unsuitable for thevehicle (including racetracks).–– When it is overloaded with passengers and/or baggage.–– To tow or push any vehicle, trailer or otherobject (without our express permission).–– To carry anything which may harm thevehicle (including explosive or combustiblematerials) or delay our ability to rent thevehicle again (because of its condition orsmell).–– To carry cargo for remuneration (except inthe case of trucks and vans).–– To take part in any race, rally or othercontest.–– In restricted areas, including airport serviceroads and associated areas.–– In contravention of any traffic or otherregulations.–– For any illegal purpose.Authorised drivers: Only the renter and anyother person authorised by us may drive thevehicle, although they may not drive if theyare over-tired or under the influence of anysubstance that may impair their consciousnessor ability to react, such as alcohol, drugs orcertain medication.8 Pick Up – Your Hertz Rental TermsDriving abroad: You may drive the vehicle inany of the countries indicated in the CountrySpecific Terms. If you want to drive the vehiclein any other country you must gain ourprior permission.Multiple rentals: You may not rent more than2 vehicles at any time unless you have set up acorporate account with us and have our priorpermission to do so.IMPORTANTIf you do not comply with these RentalRestrictions:– You will be responsible for any damage,losses and expenses we suffer as a result.– You may lose the benefit of any insuranceor waivers of liability you have taken.– We may terminate the Rental Agreementand take the vehicle back at any time atyour expense.

DURING YOUR RENTALFINES, TOLLS AND OTHER CHARGESYou are responsible for all fines, road tolls,congestion charges and other similar charges(including parking fines or charges) incurredin relation to the vehicle during your rental.Some of these will be sent to us for payment,which we will pay and recover from you by wayof reimbursement. Alternatively, we may berequired to provide your details to the relevantauthority, who will contact you directly.IMPORTANTIn addition to any fine or charge youincur, we may also apply anadministration charge to reimburse usfor the time and costs we incur in dealingwith these matters.BREAKDOWNAssistance: If you experience any problemwith the vehicle due to mechanical failure oraccident you should call Emergency RoadsideAssistance (see the Country Specific Terms orthe Rental Agreement) and they will arrangehelp. Although this service is included in yourrate, you will be responsible to us for anybreakdown call out costs we incur where youare at fault. Please note that you must notallow anyone to service or repair the vehiclewithout our permission.Premium EmergencyRoadside Assistance (PERS)In some countries you can buy thisadditional product to cover breakdowncall out costs where you are at fault. Forfull details see Annex 4 (Insurance &Waivers).ACCIDENTSIf you have an accident you agree to co-operatewith us and our insurers in any investigation orsubsequent legal proceedings. You must alsotake the following steps:Notification: You must inform the locationin any event, and Emergency RoadsideAssistance if there is damage to the vehicle,using the numbers on the Country SpecificTerms or the Rental Agreement. Report theaccident to the police as soon as you canif anyone has been injured or property hasbeen damaged. Please check Country SpecificTerms (given to you at the counter) for anyadditional requirements or variations.Accident Report Form (ARF): Complete theARF (available either in the vehicle or byrequest on return) and hand it to a member ofstaff. The ARF must be completed, signed and,where possible, agreed with any third partyeven if there is no damage to the vehicle.Do Not Admit Fault: Take the name and addressof everyone involved, including witnesses, andcollect the information requested on the ARF.IMPORTANTIf you fail to comply with these accidentinstructions your waiver products may bevoid. Please check your Country SpecificTerms for full requirements.Your Hertz Rental Terms – During Your Rental 9

DURING YOUR RENTALDAMAGE AND THEFTResponsibility: You are responsible for alllosses incurred by us to the full value of thevehicle if the vehicle is lost or damaged duringyour rental and our costs unless the loss ordamage is directly due to us or we have beenreimbursed by a third party or their insurers.IMPORTANTYour liability to us may include (amongstothers):– Cost of repairs - loss of rental income.– Towing and storage charges.– Loss in value of the vehicle.– An administration charge to recover ourcosts for dealing with these issues and anyrelated claim.Security: You are responsible for the securityof the vehicle and should try to minimisethe risk of theft or vandalism by parking ina safe place. Always remove valuable items(including any removable radio, DVD player orNeverLost unit) from sight and make sure thevehicle is locked. You must also comply withour return instructions (see Return below).Theft: If the vehicle is stolen you need toinform the police, call Emergency RoadsideAssistance as soon as you can and completean ARF (see the Accident procedure above).You must be able to show that you have takenappropriate care by returning the keys to us,otherwise our applicable waiver products willbe invalid.10 During Your Rental – Your Hertz Rental TermsInsurance and Waiver OptionsYour rate automatically includes Third PartyLiability Insurance which protects you andany authorised driver against claims fromany other person for death, personal injuryor damage to property caused by the vehicleduring the rental. In addition (if not alreadyincluded in your rate) you can choose:– Optional Waivers such as SuperCover,CDW and TP): to reduce or eliminate yourliability to us for damage to or loss of thevehicle; and– Personal Insurance (PI): to provide coverfor you and your passengers for (i) death,injury and medical expenses, and (ii) lossof or damage to possessions, when usingthe vehicle.– If you accept our optional products youagree to the terms set out in Annex 4(Insurance & Waivers).Third party insurance: If you have purchasedexcess waiver insurance or similar from a thirdparty to cover your liability to us for the excessunder our waiver products, you will remainliable to us for any amount due up to theexcess and must seek reimbursement fromyour insurer.IMPORTANTTo the extent allowed under applicable law,our insurance and waiver products will bevoid if you breach these Rental Terms, or ifthe loss or damage is caused intentionally.Our waivers may also be invalid if the loss ordamage is caused by the gross negligenceof you or an authorised driver. For full detailsof exclusions see Annex 4 (Insurance& Waivers).

RETURNRETURN PROCEDURERequirements: You need to return the vehicleto the return location by the time stated onyour Rental Agreement, or as otherwise agreedwith us, or additional charges may apply (seeVariations below).Outside Operating Hours: You may return thevehicle outside location opening hours with ourprior agreement, in which case you must:–– Parking: lock the vehicle and park in our carpark or, if unavailable, a secure place nearby.–– Information: complete the Return Details onthe back of this Rental Terms booklet andleave it in the vehicle with any otherdocuments (such as an Accident ReportForm).–– Keys: do not give the keys to anybody whenyou park the vehicle, even if they appear tobe our employee, but post them with clearinstructions where to find the vehicleIMPORTANTIf you return the vehicle out of hours youwill remain fully responsible for the vehicle,including any damage, until we are able tolocate it.through the location’s key box.VARIATIONSChange to time or location: If you want tochange the time or place of return or arrangefor us to collect the vehicle, you should call thelocation at the number provided on the RentalAgreement. Any amendment to the agreedreturn arrangement is at our discretion andIMPORTANTA change to the Return Time might involvean increase to your rental charges, becausea different (current) rate may apply. If youchange Return Location we may charge aOne Way Fee to cover our cost of returningthe vehicle to its original location.may involve additional charges.Late return: Your rental charges are calculatedin 24 hour periods from the time shown on theRental Agreement. If you return the vehicle lateyou enter into a new 24 hour period and will becharged for that and every successive 24 hourperiod you enter before return at a current,To help you, we typically allow a short‘grace period’ to return the vehicle withoutbeing charged an extra day. See Annex 2(Charges Explained) or ask at the counterfor details.standard rate.In certain circumstances, we may also applya small Early Return Charge or Late ReturnCharge towards costs we incur if you returnthe vehicle other than at the agreed time. Fordetails, see Annex 1 (Charges Explained).CHARGESNotification: We will check the vehicle on yourreturn and add any additional charges arisingfrom your use of the vehicle, such as for fuel,vehicle condition/ damage and early/ late return,to your invoice. Please see Annex 1 (ChargesIMPORTANTSome charges can’t be finally determinedon return, such as for major damage orany fines we receive relating to yourrental. We will notify you of any suchcharges and arrange for payment whenthese are identified.Explained) for a detailed list of potential charges.Invoice and payment: We will provide aninvoice on your return or by email or post.If you don’t pay your charges in the timeindicated on your invoice we may charge youthe applicable statutory commercial intereston the outstanding charges.Your Hertz Rental Terms – Return 11

ANNEX 1 — CHARGES EXPLAINED(A) YOUR ESTIMATE OF CHARGES (SEE YOUR RENTAL AGREEMENT)Your Rental Agreement provides an estimate of the charges applicable to your rental. These chargesmay typically include the following:COMPULSORY CHARGESRental RateThe agreed rental rate is shown as a per week or per day amount,includes third party insurance and may include Collision DamageWaiver (CDW) and Theft Protection (TP).MileageAn estimated mileage may also be included in your rental rate.A fee may apply if you exceed this estimate.Location Service ChargeIncluded at certain locations (e.g. airports and railway stations) toreflect the higher cost of providing services from there.Vehicle Licence FeePasses on your share of the charges we incur for keeping the vehicleon the road.Young Driver SurchargeMay apply if you or any additional driver is under 25 years old.OPTIONAL PRODUCTS AND SERVICESAdditional DriverWe apply a standard fee for each additional driver added to yourrental to cover our additional insurance costs.One Way FeeMay apply if you return the vehicle to a location different from thestart location. You will be advised at the time of reservation if yourjourney is permissible.Delivery &Collection ChargesApply if you request that your rental vehicle is delivered to or collectedfrom a location other our rental location.Insurance &Waiver OptionsThe Rental Agreement will show if our insurance and waiver optionshave been accepted or declined by you or are otherwise included inyour rate. We also show the excess applicable to Collision DamageWaiver (CDW) and Theft Protection (TP) and the full charge for theagreed rental period, inclusive of tax.Optional equipmentThe Rental Agreement lists any optional equipment you haveselected, such as baby/ child seats, winter tyres, Neverlost and HertzEntertainment (Wi-Fi), showing the full charge for the agreed rentalperiod. inclusive of tax.12 Annex 1 – Your Hertz Rental Terms

TOTALEstimated RentalChargesYour total estimated charges at the start of the rental including tax.Charges are ‘estimated’ because they exclude any potential fuel orother charges you may incur through your use of the vehicle duringyour rental.Total EstimatedRental ChargesThe Estimated Rental Charges plus the maximum fuel charge youcould incur if you return the vehicle empty (i.e. a full tank of fuel witha refuelling service charge at current rates).(B) POTENTIAL ADDITIONAL CHARGESYou may incur additional charges as a result of your use of the vehicle or other incidents that occurduring the rental. These include the following:FUELFuel PurchaseOption (FPO)You pay for a full tank upfront (although no refunds are given for anyunused fuel).Refuelling PriceIf you don’t fill up the vehicle on return and haven’t opted for FPO, wewill charge you a price per litre to fill the tank.Refuelling ServiceChargeApplies on top of the amount charged for refuelling if we fill the tankfor you on return and you have not taken FPO.VEHICLE CONDITIONDamage/Loss ChargesApply if the vehicle is lost or damaged either (i) if you have notpurchased our waiver products (e.g. CDW & TP), to the full value ofthe vehicle, or (ii) if you have taken our waivers to the excess amount.Not applicable if you take SuperCover.Damage AdministrationCharge*Fixed charge to recover our costs for dealing with damage caused tothe vehicle. Not applicable if you take SuperCover.Extra Cleaning Charge*Applies if you return the vehicle needing more than our standardcleaning to make it ready for its next rental.Smoking Charge*Smoking is prohibited in all vehicles. This covers our costs of preparingthe vehicle for the next rental.*For rentals in Germany this charge will not be applied if you can show that you are not responsible for the fine, that we donot have any additional costs or that our costs are less than the specified charge.Your Hertz Rental Terms – Annex 1 13

ANNEX 1 — CHARGES EXPLAINEDVEHICLE USELocal Road andToll ChargesYou are responsible for paying all local road and toll chargesapplicable to your rental.Traffic Finesand PenaltiesYou are responsible for paying the full penalty for any parking fineor charge, traffic fine or other penalty you incur during your rental.Fines AdministrationCharge*Standard charge to recover our costs of dealing with any roadcharge, parking fine or charge, traffic fine or other penalty you incurduring your rental.EARLY/LATE RETURNEarly Return Charge*Applies if you did not prepay your rental charges, committed to arental term and then brought the vehicle back early. You will onlypay for the days used, but we reserve the right to make this chargeto compensate us in part for our inability to rent your vehicle duringthe remaining time reserved for your use.Additional Rental DaysYou may be charged an extra day’s rental for each 24 hour periodentered into following the return time at then current rental rates,although you are allowed a ‘grace period’ of 29 minutes to returnthe vehicle after the agreed return time.Late Return Charge*In addition to charging Additional Rental Days for late return, wereserve the right to make this charge to compensate us in part forthe costs we incur in finding an alternative vehicle to satisfy our nextbooking for your vehicle plus our administration costs in contactingyou to return the vehicle.All charges are calculated in accordance with our current rates and subject to final calculation atthe end of the rental. Please ask at the counter for details or check the Charges section ofour website.*For rentals in Germany this charge will not be applied if you can show that you are not responsible for the fine, that we donot have any additional costs or that our costs are less than the specified charge.14 Annex 1 – Your Hertz Rental Terms

ANNEX 2 — FUEL POLICYFuel is not included in your rental rate. Your vehicle will be provided with a full tank of fuel and youcan decide how you wish to pay for the fuel you use during your rental. You have the following options:BUY A FULL TANK AT THE START Often referred to as a “full to empty” policy –this is our Fuel Purchase Option (FPO).If you purchase a full tank of fuel from us at thestart of your rental, you will not need to refillthe tank before returning and will have nothingmore to pay for fuel.This is a good option for high mileage journeyswhere you are likely to use a full tank.Fuel Purchase Option (FPO)We charge you at the start of your rentalfor a full tank of fuel at a price competitivewith local fuel stations. You will havenothing more to pay to us for your fuel.Please note that we do not provide arefund for unused fuel.RETURN WITH A FULL TANK.Often referred to as a “full to full” policy.Return the vehicle with a full tank of fuelpurchased from a local petrol station.OR WITHOUT REFUELLINGA good option if you are in a hurry, did nottake FPO and do not have time to refill thetank on return.Fuel chargesWe will charge you a price per litre to refillthe tank, including or in addition to aRefuelling Service Charge for our service ofre-fuelling for you. These prices are indicatedon your Rental Agreement.For your convenience we generally providetwo estimates of charges on your RentalAgreement to illustrate the potential cost ofreturning the vehicle without refuelling:–– without fuel (i.e. assumption that thevehicle is returned full); and–– with a full tank of fuel included (i.e.assumption that the vehicle is returnedempty to show the maximum charge);This is a good option for low mileage journeys.IMPORTANTFuel gauges may still indicate that the tankis “full” many miles after it was last re-filled.To deal with this practically, we ask you torefill the tank within 10 miles/15 km of thereturn location and bring your fuel receiptwith you when returning the vehicle. If youdo not do so, we reserve the right to apply asmall charge – please ask at the counter fordetails.If you have any further questions,please ask at the counter whenyou pick up your vehicle.Your Hertz Rental Terms – Annex 2 15

ANNEX 3 — DAMAGE POLICYYour responsibility for damage to the vehicle is set out at the Damage and Theft section of theRental Terms. This policy covers how we assess and charge for damage and how we deal with anydisputes relating to damage assessed.CHECKING THE VEHICLEDAMAGE ASSESSMENT AND CHARGINGWe will provide a summary of any damage on There are three common scenarios:the Vehicle Condition Report (VCR) at the starti. Simple damage – agreed on returnof the rental. Please check to make sure it isFor simple damage agreed with you on return,correct. We will also inspect the vehicle on yourwewill charge you in line with our damagereturn and provide a VCR to record any newmatrix(see below) and include the cost in yourdamage, which will not include any fair wearfinalinvoice.and tear.ii. Simple damage – not agreed because youFair wear and tearare not presentThis means “ordinary wear due to reasonableIf you are not present on return, but theuse” and includes minor scratches and chips,small dents and normal wear on tyre treadsdamage is simple, our counter staff willand wiper blades. Exact criteria can varyevaluate the charge using the damage matrix,from country to country – check the back ofnotify you by mail/ email and charge youyour VCR for details.through the final invoice. We aim to completethis within 24 hours of the end of the rental.At peak times you should allow 20 to 30 minutesWe will shortly amend this process to ensureto complete the inspection with our staff andthat you are notified of the damage at leastagree any damage. If you don’t have time to doseven days before we charge your credit card.this any new damage will be assessed in yourabsence.Hidden damage: Some damage will not beapparent on post-rental inspection, such asdamage ca

6 Basics - Your Hertz Rental Terms RENTAL AGREEMENT Your Rental Agreement is the document you sign when you pick up your vehicle (generally headed "Rental Agreement" or "Rental Record") which includes a summary of your rental (e.g. length, services taken and an estimate of charges to be paid). By signing,