Transcription
CCSAServiceNowCheckpointwww.sevenmentor.com
ServiceNow Introduction and Basics:Introduction to ITSM tools and servicesITIL FoundationServiceNow BasicsServiceNow Featuresservicenow.com Architecture and ToolsNavigation and UsersHelpful portalsReleasesBasic Administration Modules:Homepage CustomizationForms, Tables, and FieldsAddition of Users and Groups to the ServiceNow PortalApplications and Modules of ServiceNowCreation of Tickets, Requests and MailsDistribution of Roles, Tickets and ROIGenerating Functions and Performance MetricsConfigure Alerts and NotificationsSecurity ImplementationsServiceNow Request ManagementDatabase Configurationwww.sevenmentor.com
Advanced Administration Modules:Scheduling Tasks, Automation of ServicesImport and Export of DataUI Features, Policies and Customization, Data Policies,Business RulesData Storage, Integration with Cloud Services andAPI management.Dictionary Entries, Data Override Policies, Controls andCalculationsService Catalog CoordinationUser Criteria, Cart Controls, and VariablesCreation of Record ProducerNew Workflow implementation using Record ProducerControl System Access and Data SecurityConfiguration Management Database (CMDB), KnowledgeBase and Services CatalogRun Reports, Configure Service Level Agreements (SLAs)and Perform InstanceBranding and CustomizationIntegration and Content Management:Web Services: Direct and Indirect IntegrationTransform Map and Scripted ServicesEmail Integration, Event Registry,Trigger Events etc.www.sevenmentor.com
Introduction to CMSCreation of Sites, Pages, and BlocksCustom Blocks using ScriptsSet-up of Login RulesCustom Entries and RegistryIntegrate Social IT elementsService Catalog:Creation of CatalogsVariables and SetsRecord ProducesWorkflow DesigningService Execution PlansCatalog UI Policies and Client Scripting CatalogsWorkflows:Workflow creation using Tables and FieldsWorkflow activity trackingCustom Scripting for WorkflowAdvanced Workflow Design and Managementwww.sevenmentor.com
Data Reporting, Cloning and Upgrades:Basic Data Representation (Charts, Bar Graphs and Pivot TablesScripting of ReportsGauges and ParametersAutomation of ReportsCloning and Implementation URLsUpgrades and VersionsImport Sets:Managing Data SourcesMultiple Formats and Types of DataTransform Maps and ScriptsImport Rules and MethodsMID (Discovery) Server Installation:Installing MID Server, MID InstanceTesting MID ServerImporting of documents in MID serverAzure and AWS integration with Discoverywww.sevenmentor.com
Advanced ServiceNow Management:Incident Management (Overview, Practices and ContinuousServices)Change Management Processes (Planning, Authorizationand Hike)Change Management Workflow and Continuous serviceimplementation.Problem Management Processes (Investigation, Identificationand Resolution)Configuration Management:Asset and Configuration Management BasicsCI and Asset Classes, and Categories, Model Assets.CMDB Plug-ins and Add-onsClasses of CMDBMapping of Asset RecordsLoading CI into ServicesConfiguration Item RelationshipsKnowledge Management:Installing MID Server, MID InstanceTesting MID ServerImporting of documents in MID serverAzure and AWS integration withDiscoverywww.sevenmentor.com
SLA, OLA, and SDLC Modules:Introduction to SLA, OLA, UPC, and SDLCSLA Frameworks and GuidelinesSLA WorkflowSDLC and UPC configurationGeneral Methods and Tasks of SLAEmployee Self Service & Service Catalog:Profile managementTasks, Schedules and Workflow approval protocolsService Catalog IntroductionPersonal Configuration and CustomizationScripting and Coding:Basic ScriptingClient ScriptingUI ScriptingCustom Scripting Methods (Jelly Scripting, Glide Scripting)Business RulesMetadata ImplementationScripting of Workflow, Configurations,Scheduled Tasks, and EventManagementConfiguration of ServiceNow ScriptingToolswww.sevenmentor.com
Glide Elements (GlideSystem, GlideRecord, GlideAjax,GlideForm, and GlideUser)Debugging ModulesOther API and ExtensionsPractical Implementation Modules:Creating Custom Apps and Programs using ServiceNowModulesFetch Creation and ExtensionApplication Integration protocolsCustom Software Trials and Assessmentswww.sevenmentor.com
ITIL Foundation ServiceNow Basics ServiceNow Features servicenow.com Architecture and Tools Navigation and Users Helpful portals Releases . SLA, OLA, and SDLC Modules: www.sevenmentor.com Introduction to SLA, OLA, UPC, and SDLC SLA Frameworks and Guidelines SLA Workflow SDLC and UPC configuration General Methods and Tasks of SLA
